ESBN Presentation to the IGG John Bracken 16 th January 2018 Agenda - PowerPoint PPT Presentation

ESBN Presentation to the IGG John Bracken 16 th January 2018

Agenda Retail Program Update - New Registrations (ROI) - Extranet (ROI) - Vulnerable Customers (ROI) - Eircodes (ROI) - Business As Usual Post Meter Exchange Phase (Legacy) Revenue Protection Update ATOS Smart Update I-SEM Update 2 esbnetworks.ie

Retail Market Programme January I-SEM I-SEM go live 23.05.2018 Meter Reading Replacement/ QH remote modems pilot MCR1184 – Cooling off (CRU Sign Off O/S MCR 1187 – Eircodes interim Non Schema MCR1179 - Eligible customer files on extranet Non Schema MCR1176 - Extranet Message reordering Eircodes – MCR1140, MCR0175, MCR1169 Vulnerable Customers – MCR1173 Interim Public Lighting – MCR1167 Release (to be agreed) New Unmetered Tariff (NI) - MCR1154 010 Customer Validation (NI) - MCR1183 Provide MP Business Reference for reading (Non Schema) – MCR1175 Interim New Registration Default – MCR1180 NIE SAP IS-U SPs / ES Infrastructure Smart Implementation Smart Enablers Business As Usual 3 esbnetworks.ie

New Registrations Choosing Electricity Supplier: . N.B. Once payment is received and the signed Connection Agreement is returned, you must register your MPRN number with an Electricity Supplier before the connection will proceed. List and contact of Electricity suppliers . BE energy TEL: 1800 817 383 Email: info@beenergy.ie WEB: www.beenergy.ie Bord Gáis Energy Tel: 1850 632 632 ( Residential ) Fax: (01) 876 4118 Email: elecinfo@bordgais.ie • Solution is due at Easter 2019 Tel: 1850 405 804 ( Commercial) Email: businessdirect@bordgais.ie Web: www.bordgaisenergy.ie Energia Tel: 1850 363 744 (Commercial) Tel: 1850 300 700 (Residential ) Fax: (01) 869 2050 Email: sales@energia.ie • Web: www.energia.ie Interim Solution is simply an Electric Ireland Tel: 1850372372 Email: service@electricireland.ie insert into new customer pack Web: www.esbelectricireland.ie Go Power TEL: : 01-866 5612 EMAIL: support@gopower.energy WEB: www.gopower.ie Just Energy Tel: 1850 858 110 Email: customerinfo@justenergy.ie • WEB: www.justenergy.ie Date to be agreed but Panda power Tel: 1890 68 68 68 Web: www.pandapower.ie expected by end of February. Pinergy Tel: Sales1800 98 90 99 Customer Service; 1850 94 50 23 Email: customerservices@pinergy.ie Web: www.pinergy.ie Prepay Power Tel: 1800 910 010 or 021235909 Email: sales@prepaypower.ie SSE Airtricity Tel: 1850 40 40 70 Web: www.sseairtricity.com Vayu Tel: (01) 884 9400 Fax: (01) 876 1825 Email: info@vayu.ie Web: www.vayu.ie The above list is for information purposes only. A complete list of Electricity Suppliers is available from www.cru.ie. Alternatively you may call the CRU at 1890 404 404. 4 esbnetworks.ie

Extranet (ROI) MCR 1176 Extranet Message Re ordering & MCR1179 Cessation of Eligible Customer Files on the Extranet. These are on track for implementation in Q1 2018 and firm dates will be advised to market participants. 5 esbnetworks.ie

Vulnerable Customers As mentioned on the IGG call of the 6th December as part of MCR 1173 we are introducing 3 new codes: 008 Dexterity Impaired, 009 Mental Health 0010 Other. The code Other was requested as part of the MCR to allow ease of the introduction of a new vulnerable code to be introduced into the Market if required without the requirement of a schema change.  0010 is not to be used by Suppliers (i.e. Suppliers should not populate it on the inbound market messages from their backend system to ESBN until such time it has been agreed).  Where the code 0010 is submitted on an Inbound message to ESB Networks, the message, in its entirety, will be rejected using the relevant rejection message, with the Code IID and a Supplier will need to resubmit the message using a valid code.  This will be the case for the following messages: 010MM, 013MM, 016MM, 017MM (with CoLE) 6 esbnetworks.ie

Eircodes MCR 1187 includes the fixing of an existing market defect. However while looking at the technical solution, it was decided that it was more appropriate to apply the fix to the existing market defect (in relation to the A2 correspondence address where a COS is cancelled) when the final solution is being implemented at the end of Q1 2019. ESB Networks wish to let Suppliers know they may use, if they wish, the postcodes field in the market message on the A2 Correspondence Address only from 1st January 2018 to populate the A2 Correspondence Address with an Eircode noting the following:  Utilise the Postal Code Field on the A2 Address only where the A2 address is different from the A1 address  No initial population by ESBN of Eircodes into any A2 address Postal Code field. However, if Suppliers populate this field it will be returned by ESBN on any subsequent market messages  There is no validation on the A2 address.  Postcode is not a mandatory field in the A2 correspondence address and it is a Suppliers prerogative if they wish to use the field.  There should be no Mass Updates of the A2 address on the 013 message as this will cause problems for the Central Market Systems and could potentially have a serious effect on its performance.  Suppliers should not update the A1 Meter Point Address with an Eircode  Suppliers should not update the A3 Technical Contact Address. 7 esbnetworks.ie

Business As Usual Summary - OP 1451848 (Winter Time) MRSO were alerted on 1st November 2017 to a problem encountered by two suppliers when uploading QH data from MM341 and MM342 for the date 29th October 2017. Issue DST (Daylight Savings Time) ended at 02:00 on 29th October 2017. An extra hour of data is collected on the 29th October, i.e. data for 25 hours (100 x 15 min segment), the extra hour is between 01:00 and 01:59. On investigation it was discovered that for 29th October 2017 (day the clock went back) the wrong offset was applied in SAP-ISU resulting in the first iteration being omitted and the second iteration being duplicated. Response Between 30th October and 1st November, a total of 4,042 MM341 and MM342 messages issued to Suppliers. Of these, 3,207 contained data for 29th October 2017. These messages were corrected and resent to Suppliers between 2nd and 7th November 2017. MM341 and MM342 with data for 29th October sent after 1st November have also been corrected and resent. Root Cause The Root cause of the problem is the SAP-ISU statement CONVERT INTO TIME STAMP. In the SAP Production system NRP, for the specific dates 29.10.2017 and 28.10.2018, the ‘CONVERT INTO TIME STAMP’ ABAP statement erroneously interprets that Daylight Saving Time ends at 1am. Business Impact and Solution Suppliers were initially unable to upload QH data for 29th October 2017. All affected messages were corrected and resent to Suppliers between 2nd and 7th November 2017. We have raised an Incident with SAP who are currently looking at the issue for us in our Pre-Production Client. Recommendations ITS recommend removing the dependency on the CONVERT INTO TIME STAMP statement and suggest that a CR be raised to implement this change . 8 esbnetworks.ie

Post Meter Exchange Project Exchange Program is Complete. Outstanding item is Pre Program or Legacy Exchanges (LEMs). 2,637 meters were exchanged previously for many reasons and now reviewed using system records. - No NPAs - 82% have no apparent issue - 3% (76) were processed over the years - 15% (400) templates now prepared with similar value ranges (excl outliers) - Same customer at address in almost all instances Next Steps: Advise suppliers of these MRPNs and Refund values and allow Stop/Go (7 day) - - Write to Customer advising of retro review and refund - Pass to Supply Company in accordance with procedure Close out Issue and continue with Customer at the centre of process. 9 esbnetworks.ie

Revenue Protection Update Update emailed to suppliers 21 st Dec following meeting Red Cow 10 th November. • Calculate undercharges based on past consumption where possible so that undercharges will be billed as soon as possible after the detection of the interference. Update - 40% now being done on past consumption and increasing. • Suppliers to review how they operate the 260mm process Update - a lot of issues dealt with and overall improvement reported • RP to explore ways to target calls to maximise resources available. Update - RP reporting on advance of readings in De-eng sites, Nil Cons and where reader refused access. Plus targeted local campaigns planned for 2018 supported by Data Analytics project • Suppliers to provide general data on unrecoverable RP related debt Update – in progress • Set-up meeting with NIE RP and Gas Networks to share experiences and report back. Update – ESBN and GNI met with RP Staff from NIE in Finglas on 31/8/17 and some very useful information was shared. S Gray also met with Geoff Cromie, RP Mgr NIE separately on 18/10. It was agreed that further meetings and exchanges will take place in 2018. ESB Networks RP Service presented to the UKRPA Conference in Belfast on 23rd November. 10 esbnetworks.ie

ATOS Transition “As far as we are concerned, all is going well with any issues hopefully addressed. I would however appreciate any feedback from suppliers in case there are issues that are causing concerns”. Gary McQuoid Client Executive Atos NI m: +44077333 12759 e: gary.mcquoid@atos.net 11 esbnetworks.ie