IGG Agenda 4 th November 2015 10:15 10:20 Minutes from Previous IGG - - PowerPoint PPT Presentation
IGG Agenda 4 th November 2015 10:15 10:20 Minutes from Previous IGG Meeting 10.20 10:45 Review of Action Items 10:45 11:05 CER Update 11:05 11:15 Gemserv Update 11:15 11:25 MRSO Update 11:25 11:45 ESB Networks Update
Retail Market Design Service
Minutes from Previous IGG Meeting 10:15 – 10:20 Review of Action Items 10.20 – 10:45 CER Update 10:45 – 11:05 Gemserv Update 11:05 – 11:15 MRSO Update 11:15 – 11:25 ESB Networks Update 11:25 – 11:45 Retail Market Design Service Update 11:45 – 12:05 AOB 12:05 – 12:10 Next Steps 12:10 - 12:15
Retail Market Design Service
Minutes (v2.0) from IGG meeting 2nd September 2015 For Approval Today
Retail Market Design Service
11 Actions closed since last IGG meeting: 10 IGG Actions carried forward:
Retail Market Design Service
AP No. Title
to Date Closed Date Raised
949 CER to adjudicate on Supplier's position on the Revenue Code of Practice - provide formal response to group. CER 02/09/2015 11/02/2015 959 CER to provide on update on the Vulnerable Customer Initiative - phase 2 at next IGG CER 02/09/2015 08/04/2015 960 Suppliers to respond back to ESBN on the Vulnerable Customer Data Suppliers 02/09/2015 08/04/2015 976 RMDS Private Website - RMDS to circulate an e-mail to Suppliers requesting a designated email address for access to the new RMDS private website for sensitive documents RMDS 02/09/2015 08/07/2015 977 Longstanding MCRs - RMDS to circulate the 5 oldest outstanding MCRs to Suppliers. Suppliers to review and bring their position to the next IGG. Suppliers to respond before 12/08/2015 RMDS/Suppliers 02/09/2015 08/07/2015 978 Eircodes - DR 1140 to be brought back to the next IGG for MCR approval. Suppliers to investigate the issues for them in implementing the MCR and also advise the earliest they can implement the new Eircodes ESBN/Suppliers 02/09/2015 08/07/2015 982 Publication of information on the RMDS website. All MPs are to consider their position on what information is published on the RMDS website. ALL 02/09/2015 05/08/2015 981 ESBN and EI to have offline discussion on the format of the report in relation to PAYG Installations. ESBN/EI 07/10/2015 05/08/2015 984 MRSO CoLE Figures - Suppliers to check internally and ensure that they are not inputting Alpha Strings in the Name field of the 010 MM. Correct the issue if they are and report to RMDS who will refer to MRSO Suppliers 07/10/2015 02/09/2015 987 Long Term Non Access - ESBN to summarise the responses they received from Long Term Non Access Communication excercise with Customers and send to Suppliers via RMDS. ESBN 07/10/2015 02/09/2015 990 Vulnerable Customers - Determine if V C attributes are retained on a customer following
ESBN 07/10/2015 02/09/2015
Retail Market Design Service
AP No. Title Org. Assigned to Date Due Date Raised 948 Data Protection - ESBN to report back on how the COLE process currently records the moving out of an occupant to identify whether the moved out customer details are retained in the ESBN system. If details are retained data protection concerns need to be investigated ESBN 04/11/2015 14/01/2015 956 CER to review whether the lock moratorium over the Christmas period should apply for IC sites CER 04/11/2015 04/03/2015 962 Email encryption - Suppliers to contact MRSO via RMDS if they wish to set up the secure email encryption as discussed at the forum. Suppliers 04/11/2015 08/04/2015 979 Following CER review of Supplier submissions to pause or continue LTCA the CER is to advise the approval, or not, of the Independent Consultant and the next steps CER 04/11/2015 05/08/2015 980 MRSO to present a slide of statistics at the next IGG for messages where Eircodes are being used MRSO 04/11/2015 05/08/2015 983 Green Source Products - CER invited further comment or questions on the GSP
circulated by CER via RMDS to market. CER 04/11/2015 02/09/2015 985 MRSO CoLE Figures - Suppliers to check internally and ensure that they are not inputting Alpha Strings in the Name field of the 010 MM. Correct the issue if they are and report to RMDS who will refer to MRSO. Suppliers 04/11/2015 02/09/2015 986 Technical Details - DR covering the importance of appropriate Technical Details (name and phone) to the 010 to be drafted. Detail to be added to MPD 01 & 02 ESBN 04/11/2015 02/09/2015 988 Long Term Non Access - Suppliers to review ESBN's suggestions on Long Term Non Access and review their own working practices with a view to improving information to customers about ESBN requiring access. Report back findings to RMDS for discussion at next CC or IGG Suppliers 04/11/2015 02/09/2015 989 Vulnerable Customers - A decision around the frequency & yearly timing of an annual reconcilliation exercise needs to be determined. ESBN/CER 04/11/2015 02/09/2015
Industry Governance Group 4th November 2015
Lizzie Montgomerie Nirav Vyas IGG 4 November 2015 Belfast
Gemserv 8
Number and type of live participants assured by Gemserv since 2005
NB this is not a reflection of the live market position.
Large 8 Small 7 Self [VALU E] DSU 8
Gemserv 9
New Entrant
One Large Supplier One Small Supplier Complete Three Self Suppliers Complete
Re- Qualification
One Large Supplier Complete
Market Design Releases
TIBCO Upgrade
changes to SAP PI
Schema MDR Non-Schema MDR
TIBCO Hub Upgrade Assurance Progress
– Addendum 16/10/15
– Assurance plan to be delivered COB 10/11/15
– impact on current assurance strategy for Schema / Non Schema MDR 2015 10/11/15
– Assurance of Revised Changes & Trimming Issues Nov – Dec 2015 – IPT Jan – Feb 2016 – Final Assurance report 22/02/16
Gemserv 10
– To be issued to CER TBC
Gemserv 11
Gemserv 12
October 2015 March 2016
IPT (Jan-Feb)
RA Decisions (Feb)
March 2016 ‘Cut Over’
One Large Supplier IPT (TBC)
Lizzie Montgomerie Head of Assurance T: +44 (0) 20 7090 7750 E: Elizabeth.montgomerie@Gemserv.com W: www.gemserv.com
MRSO Update
Joe Browne 04 November 2015
15 esbnetworks.ie
Market Message 010
January February March April May June July August September October November December 2013 22,930 24,475 26,327 28,580 29,120 26,426 32,371 29,258 26,997 27,646 25,232 19,063 2014 24,339 27,531 28,279 33,915 30,387 28,754 33,560 31,262 33,495 36,321 35,743 24,768 2015 29,927 32,316 31,311 30,378 31,002 31,954 32,226 28,638 33,248 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000
2013 2014 2015
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Market Message 105L
January February March April May June July August Septembe r October November December 2013 18,434 19,665 23,585 23,382 25,581 22,922 26,192 25,831 22,357 22,640 22,600 18,078 2014 18,159 22,308 24,568 28,254 30,517 22,914 28,014 26,735 28,590 28,553 33,776 24,219 2015 22,833 28,140 26,116 23,970 26,989 26,800 27,591 23,591 27,768 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000
2013 2014 2015
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COS in-progress 2nd November 2015 – 9,621
switches outstanding and reason
time-out
cancellation
Open Service Order Apr 2015 1 May 2015 5 Jun 2015 9 Jul 2015 11
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COS and CoLE
Month Explicit CoLE Inferred CoLE Total CoLE Total 010 % Explicit CoLE % Total CoLE Jul-15 5,368 6,748 12,116 32,226 17% 38% Aug-15 5,361 5,899 11,260 28,638 19% 39% Sep-15 7,074 6,570 13,644 33,248 21% 41%
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Registration Rejections %
January February March April May June July August Septembe r October November December 2013 1.7% 1.6% 2.2% 2.1% 1.7% 1.8% 2.1% 2.3% 2.7% 2.7% 3.0% 2.5% 2014 2.6% 2.0% 2.1% 2.1% 2.4% 2.3% 2.8% 2.6% 2.8% 2.9% 2.5% 2.9% 2015 2.2% 2.1% 2.2% 2.4% 2.3% 5.7% 2.9% 4.1% 3.4% 0.0% 0.0% 0.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0%
2013 2014 2015
20 esbnetworks.ie
Debt Flagging
Jul-15 Aug-15 Sep-15 Total MPRNs received 716 540 666 Total CoLEs returned to outgoing supplier 332 282 333 Returned for other reason to outgoing supplier (invalid MPRN, switch completed) 53 29 35 Valid Debt Flags issued to gaining supplier 331 229 298 Total not cancelled 227 134 213 Total cancelled 104 95 85 Valid Debt Flags as % of total COS 1.2% 1.0% 1.1%
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Debt Flagging
Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Total MPRNs received 762 718 514 733 846 973 855 622 722 716 540 666 Valid Debt Flags issued 359 359 241 439 378 445 362 283 327 331 229 298 Total Cancelled 130 135 92 113 150 175 154 102 97 104 95 85
200 400 600 800 1000 1200 Total MPRNs received Valid Debt Flags issued Total Cancelled
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Disputed Reads
120 101 121 130 105 178 206 244 169 173 175 194 265 155 151 194 205 186 158 164 178 183 111 108
50 100 150 200 250 300
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Total Withdrawal of 310 reads for all Suppliers
1,121 885 646 824 901 848 868 999 923 1,322 1,197 1,279 1,184 1,050 985 1,092 1,099 1,078 948 917 1,028 1,448 1,276 1,241 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0%
200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000 2,200
Withdrawal of 310 Reads Withdrawals as % of Completions
24 esbnetworks.ie
Objections – Erroneous Transfers
95 101 47 94 113 107 136 68 42 68 61 83 91 74 64 52 52 47 53 48 69 68 59 67 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 20 40 60 80 100 120 140 160
CoS Completions
25 esbnetworks.ie
Objections
Jul-15 Aug-15 Sep-15
68 59 67 Cancellations from Objections 50 35 49 Objection emails to MRSO 4 5 2 Reasons: Uncontactable by phone 1 1 Written communication COS confirmed 3 5 1 Other Escalation emails 1 1 5
ESB Networks Update
Carmel O’Connor
27 esbnetworks.ie
Prepayment Meter Stats
Keypad Meter Stats
Token Meter Stats
Footer
28 esbnetworks.ie
PAYG Installations stats
Stats for 22/10/2015
Footer Planner Group Weeks Waiting Arklow 1 Athlone 3 Ballina 1 Bandon 1 Castlebar 1 Cavan 1 Clonmel 1 Cork 2 Drogheda 1 Dublin Central 1 Dublin North 1 Dublin South 1 Dundalk 1 Dunmanway 1 Ennis 1 Enniscorthy 1 Fermoy 2 Galway 1 Kilkenny 1 Killarney 1 Killybegs 1 Letterkenny 1 Limerick 1 Longford 1 Mullingar 1 Newcastle West 2 Portlaoise 1 Roscrea 1 Sligo 1 Tipperary 1 Tralee 2 Tuam 1 Tullamore 3 Waterford 3 National Totals 1.29
29 esbnetworks.ie
Long Term Non Access
Footer
issue
meters
hardship PAYG customers between now and Christmas
Pls ring 1850337777 with your meter reading(+MPRN see bill)
LTNA issue
ESBN Presentation to the IGG
Market Release 2015 and Sundry Items
Theresa O’Neill
4th November 2015
31 esbnetworks.ie
Market Release 2015
in line with the rescheduled Tibco Upgrade Project
MCR1151 will also be rescheduled and the revised timeline for them will be advised to Market Participants at the next IGG in January
Market Release presentation to the TIBCO Upgrade Project & Webforms Training Workshop that was held on 30th September The dates that are contained in the document which was presented by ESBN will be rescheduled and a revised document will issue in due course to reflect the delivery date changes viz ‘Work in Progress, Cutover for MCR1111 Automated Debt Flagging Solution Ver 3.0’
32 esbnetworks.ie
Sundry Market Documentation - Update
DR1167 Ver 1.0 Facilitate energy efficiencies in Local Authority Public Lighting
ReMCoDS on foot of the RMDS requirement that there would be text added into the DR which states that the CCMA and the TII Transport Infrastructure Ireland (previously known as the NRA) are in agreement with the proposals that have been documented in the DR
DR1169 Ver 1.0 Addition of Postal Code to two Downloadable Meter Point Details Files
Thank You
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Retail Market Design Service
4th November 2015
Retail Market Design Service Please see full details of the prioritisation results in the Non-Schema Release 2016 Prioritisation Results Document on the RMDS website at the following Link.
Non-Schema 2016 - Prioritisation
Position Title Score
1 MCR 1140 New ROI Postcodes into the Market Design (Eircodes) 4.92 2 DR 1169 Addition of Postal codes in two Downloadable Meter Point Details Files 3.67 3 MCR 1135 Market Webservice as opposed to a Market Website to provide On-Demand Customer Information 3.58 4 MCR 0062 New Rule for MPD 1 NQH Change of Supplier 2.17 5 DR 1001 Increase number of days for a Customer Read for a COS to match the Supplier Cooling Off Period - 7 Working Days 1.75 6 MCR 1141 Supplier ID Validation on 260MM 1.67
Retail Market Design Service
What’s Next? - Non Schema 2016 – Prioritisation
Activity Role Action Date
√ Rank each of the changes 1-6 with 1 being your top priority and 6 your least important. MPs Return to RMDS by 11.09.15 √ Consolidate and formulate Market prioritised list. RMDS Issue to market by 18.09.15 √ Determine any action required to get prioritised MCR’s approved by year end. RMDS Formulate plan & communicate by 23.09.15 √ Provide ESBN list of prioritised MCRs for impact assessment. RMDS Issue to ESBN 23.09.15 ESBN suggest proposed package of changes based on prioritisation and dependencies between MCRs. Proposed delivery dates of changes provided ESBN Issue to RMDS by TBD Proposed package with delivery dates issued to Market for review & comment RMDS Issue to Market 4 weeks prior to IGG in Jan (Xmas taken into account) 16.12.16 MP Make comment/ approve by 1 week prior to IGG 06.01.16 Market Approval of Non Schema Package and delivery Date at IGG Market Approves at IGG in January 2016 13.01.16 CER approve Non Schema Package and delivery Date. CER Approve in January 2016 29.01.16
Retail Market Design Service
Market Releases – Non Schema Release 2015
Non Schema Release 2015 ** N S Release 2015 will now be released in 2016 in line with the TIBCO/Schema Release
be delivered separately.**
MCR’s to be Delivered as part of Non Schema Release 2015
MCR Title Detail Delivered by MCR 1136 131 MM to be added to Messages Tab on Extranet ESBN have confirmed a possible Q4 2015 Delivery ESBN - NSR MCR1151 Add the Meter Multiplier & Meter Category code value for each relevant MPRN to the COM_REG & DOM_REG files available on the Secure File ESBN have confirmed a possible Q4 2015 Delivery. ESBN - NSR
Retail Market Design Service
Market Releases – Non Schema Release 2015
Non Schema Release 2015 – Revised Delivery Plan
Milestones Date
Assurance Strategy presented to IGG Completed 13.05.2015 Supplier Comment / approval Completed 22.05.2015 CER approval Completed 17.06.2015 Participant Questionnaire sent to Suppliers Completed 21.08.2015 MPs returned PQ Completed 11.09.2015 PQ report drafted and issued to CER Completed 16.10.2015 PQ report issued to MPs Week of 02-06 November 2015 Non Schema Release assessed in context of Revised TIBCO/schema release programme for amendments or inclusions. 28.10.15 – 09.11.2015 If Required revised NS assurance/PQ requirements provided to Market 11.11.2015 Technical Cutover 04.03.2016 – 06.03.2016 Market Design Cutover 07.03.2016
Retail Market Design Service
MMR & CoMMR December 2015
MMR and Co-MMR changes were going to be included into the December TIBCO / Schema Release 2015 Programme cutover.
RMDS and ReMCoDS would like to deliver the changes as a separate MMR and Co-MMR taking place on the 4th December 2015.
The changes to be included, to date, are listed below.
(Any additional changes will be advised to the Market beforehand).
MMR Co-MMR 1 Non Conformance 4 x New CoBLCRs 2 MCRs
2 Market Message Guides
1156
Works 3 Non Conformances CoBL revised to v2.6
Retail Market Design Service
Market Releases – TIBCO / Schema Release 2015
TIBCO / Schema Programme
Date Status
12/06/2015 √ 23/06/2015 √ 24/06/2015 √ week of 02/11/2015 (meeting on 04.11.15) 07/07/2015 √ 08/08/2015 √ 04/09/2015 √ 07/09/2015 √ 07/09/2015 √ 21/09/2015 √ week of 02/11/2015 √ during period 02.11.15 - 24.12.15 16 -18/09/2015 √ during period 02.11.15 - 24.12.15 by 11.01.2016 Assurance Bodies determine assurance for issue and regression PQ Issue PQ Return
Deliverable
Assurance Strategy
Co-Ordinated Assurance Strategy WG Approval of Assurance Strategy SG Approval of Assurance Strategy PQ Report to RA's PQ Findings and follow up action communicated to MPs Anonymised PQ report issued to Market
PQ
Remedial/Follow up action completed by MPs PQ addendum issued to RA's New PQ covering issue developed, provided, completed and assessed. ESBN/NIE/Programme FA FA report issued to RA's New FA covering issue
Formal Assessment
New FA report / addendum report issued to RA's
New activities and/or dates as a result of issue and new timescales
Retail Market Design Service
Market Releases – TIBCO / Schema Release 2015
TIBCO / Schema Programme
04/08/2015 √ 11/09/2015 √ 02/10/2015 √ 09/10/2015 √ awaiting udpate - still in progress during period 02.11.15 - 24.12.15 04.01.16 - 08.01.16 11.01.2016 during period 11.01.16 - 12.02.16 12.02.16-22.02.2016 22.02.2016 26.02.2016 IPT workbook v3.0 issued to Market with Data IPT workbook v1.0 issued to Market IPT workbook v2.0 issued to Market with Data EMMA install Complete
IPT
MPs set up data in system RA's confirm go/no go position IPT assessed in context of issue. New evidence, scenarios issued - if required issued to market Evidence submitted Final co-ordinated report drafted Report issued to RA's
Final Report/sign off
Pre-IPT connectivity and checking IPT commences
Retail Market Design Service
MCR 1169 – Addition of Postal Code to two Downloadable Meter Point Details Files
What is proposed in MCR 1169
This change request is for the addition, in ROI, of Postal Codes into two Downloadable Meter Point Details Files.
Two Downloadable Meter Point Details Files will be amended to include Postal Codes.
There are five files in the suite of Downloadable Meter Point Files. Two of these five files are impacted by this proposed change. They are: Domestic MRPN Details (domS_CUST.csv) ; Commercial MPRN Details (COMM_CUST.csv);
Changes to the 2 files
For the Meter Point Address, the Postal Code, where it is available in the Central Market System, will be populated in a new Postal Code column.
The new Postal Code column will be added after the Region column.
At Todays Meeting: Recommendation for Approval 4th Nov 2015
Retail Market Design Service
4th November 2015
Annual Tasks
Documents / Links Meter Reading Calendar
Load Profile Indexes (6 Individual Files)
Load Profile Indexes 2016 Unmetered PL Burn Hour Calendar 2016 Unmetered PL Index Values 24H 2016 Unmetered PL Index Values Dusk to Dawn 2016 Unmetered PL Index Values Dusk to Midnight 2016 Night Storage Heating Derived Profiles 2016 Derived Load Profiles 2016 Distribution Loss Factors 1.10.2015 - 30.09.2016 Site Specific Loss Factors effective 1.10.2015 ESB Networks Ltd – Statement of Charges Christmas New Year Working Arrangements IGG/CDA/ReMCoWG/ReMCoSG/Meeting Dates
Retail Market Design Service
4th November 2015
IGG / IGG Conference Call dates & Times 2016
ReMCoWG/IGG/CDA
(8 week cycle)
Location IGG Conference Call
(4 weeks after IGG)
13th January Dublin 10th February 9th March Belfast 6th April 4th May Dublin 1st June 29th June Belfast 27th July 31st August Dublin 28th September 2nd November Belfast 7th December
CDA/WG/IGG in Dublin IGG/WG/CDA in Belfast CDA 10:15 - 12:15 IGG 10:15 - 12:15 WG 12:45 - 13:45 WG 12:45 - 13:45 IGG 13:45 - 15:45 CDA 13:45 - 15:45
Retail Market Design Service
4th November 2015
End of Year Working Arrangements
Document covers period Friday 18th December 2015 to Monday 4thJanuary
2016
The document will shortly be available on the RMDS website under
guidance documents. The link is http://rmdservice.com/guidance- documents/
The document is also placed on the calendar post for today’s IGG
November 4th 2015
Retail Market Design Service
4th November 2015
End of Year Working Arrangements
RMDS Support
The RMDS phone lines and email inbox will not be manned for the period
24th December 2015 to 4th January 2016
For emergencies during this period please contact Jessica Gregory on
+353 879548871
Retail Market Design Service
Upcoming Outages for ROI
http://rmdservice.com/outages-2015/
PLANNED OUTAGE NOTIFICATION Outage Type CLICK OSS Application Site Switch Start Date of Outage 21.11.2015 Start Time of Outage 08:30 Date of Restoration of Outage 21.11.2015 Restoration Time of Outage 16:30 Duration of Outage
Jurisdiction Affected ROI Reason for Outage PLANNED CLICK SITE SWITCH RMP Extranet Systems Impacted Backlog Impact Orders logged with appointments will queue in Workflow and will be dealt with immediately once Click is back online. Should the requested appointment slot be unavailable at that stage, a 137R market message (appointment rejection) will issue to the Supplier.
Retail Market Design Service
Upcoming Outages for ROI
http://rmdservice.com/outages-2015/
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Retail Market Design Service
Diary dates for next IGG meeting:
Wednesday 13th January 2016 - Dublin Dates included on Calendar of Events on RMDS website www.rmdservice.com
Retail Market Design Service
Diary Dates for next Conference Call:
Wednesday 2nd December 2015 Dates included on Calendar of Events on RMDS website www.rmdservice.com
Call details are as follows:
Ireland Local Call Dial-In Number: 01 2475479 Std International Dial-In Number: +44 (0) 203 4333578 Conference code: 1663328269
Retail Market Design Service
Thank You