IGG Agenda 4 th December 2013 Minutes from Previous IGG Meeting - - PowerPoint PPT Presentation

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IGG Agenda 4 th December 2013 Minutes from Previous IGG Meeting - - PowerPoint PPT Presentation

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IGG Agenda 4 th December 2013 Minutes from Previous IGG Meeting 14:30 14:35 Review of Action Items 14:35 14:45 CER Update 14:45 14:55 Gemserv Update 14:55 15:15 MRSO Update 15:15 15:25 ESB Networks Update 15:25

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Retail Market Design Service

6 December, 2013 Page 1

IGG Agenda 4th December 2013

Minutes from Previous IGG Meeting 14:30 – 14:35 Review of Action Items 14:35 – 14:45 CER Update 14:45 – 14:55 Gemserv Update 14:55 – 15:15 MRSO Update 15:15 – 15:25 ESB Networks Update 15:25 – 15:40 Retail Market Design Service Update 15:40 – 15:50 AOB 15:50 – 15:55 Next Steps 15:55 – 16:00

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Retail Market Design Service

6 December, 2013 Page 2

Minutes

Minutes from IGG meeting 16th October 2013 For Approval today

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Retail Market Design Service

06 December 2013 Page 3

IGG Action Items

Updated IGG Action List issued in advance of meeting

Actions closed since last IGG meeting: 4 IGG Actions carried forward: 4

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Retail Market Design Service

6 December, 2013 Page 4

IGG Actions Carried Forward

AP No. Title

  • Org. Assigned

to Date Due 838 LTNA: Access Problems - CER to internally discuss the charging structure for disconnection CER 10/04/2013 869 Deemed Contracts: CER to Revert with estimated timelines for implementation. CER 11/09/2013 878 PAYG and Debt Flagging- CER to discuss Suppliers concerns and revert back CER 13/11/2013 879 Post Codes- RMDS to carry out research for Household unique postcodes RMDS 04/12/2013

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CER Update

Industry Governance Group 4th December 2013

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Retail Market Assurance Services for the Irish Electricity Market

Ben Coates Consultant IGG 4th December 2013

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Assurance Activity Update Business As Usual (RMDS)

  • Market Assurance

– One Assurance Report for a DSU (Demand Side Unit) participant undergoing approval with CER – One Assurance Report for a Self Supplier participant undergoing approval with CER – One existing Supplier undergoing assessment for entry into a new Market Segment – December Release Supplier Readiness Assurance Report submitted to and approved by CER

Gemserv 7

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Harmonisation & Service Packs Project Post Implementation Review (Phase 2)

  • Participant Survey complete.
  • Report to CER with findings and Lessons Learned in

final review stage.

  • Thank you for your co-operation.

Gemserv 8

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H & SP Project P.I.R (Phase 2)

Gemserv 9

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H & SP Project P.I.R (Phase 2) Key Points Raised

  • Lack of structured ‘Plan B’ lead to confusion once issues

became apparent;

  • Initial communication between support providers was

lacking, which exacerbated the problems; and

  • While progress has been made, impact on market is

noted (no new Market Design changes);

  • The view is that support and information provision has

improved greatly over time.

Gemserv 10

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H & SP Project P.I.R (Phase 2) Suggestions Made

  • More communication from support providers during lead

up and implementation of projects;

  • Implementation providers should have a deeper

understanding of the wider communications system;

  • Clear and detailed documentation relevant to project

should be made available online in advance; and

  • Clear definition of roles and responsibilities should be

published in advance;

  • December Release assurance responses indicative of

positive engagement.

Gemserv 11

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Thank You

Ben Coates Consultant T: +44 (0) 20 7090 1011 E: ben.coates@gemserv.com W: www.gemserv.com

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MRSO Update

Gerry Halligan 04 December 2013

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14 esbnetworks.ie

Market Message 010

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15 esbnetworks.ie

Market Message 105L

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16 esbnetworks.ie

COS in-progress 2nd December 2013 – 7,113

  • Reviewed Monthly
  • Suppliers notified of individual

switches outstanding and reason

  • Switch outstanding for Energisation or

Token Meter Removal, will not time-out

  • Contact Customer or submit

cancellation

  • 46 Switches held due to an existing

Open Service Order May 2013 Jun 2013 9 Jul 2013 16

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17 esbnetworks.ie

COS and CoLE

Month Explicit CoLE Inferred CoLE Total CoLE Total 010 % Explicit CoLE % Total CoLE Sep 13 4,989 6,431 11,420 26,997 18% 42% Oct-13 4,962 6,159 11,121 27,646 18% 40% Nov-13 5,119 5,263 10,382 25,232 20% 41%

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18 esbnetworks.ie

Registration Rejections %

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Debt Flagging

Sep-13 Oct-13 Nov-13 Total MPRNs received 1195 1179 841 Total inferred CoLEs returned to outgoing supplier 430 429 353 Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE) 61 93 45 Valid Debt Flags issued to gaining supplier 704 657 443 Total cancelled 77 98 74 Valid Debt Flags as % of total COS 3.1% 2.9% 2.0%

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20 esbnetworks.ie

Debt Flagging

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Disputed Reads

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22 esbnetworks.ie

Total Withdrawal of 310 reads for all Suppliers

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Objections – Erroneous Transfers

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Objections

Sep-13 Oct-13 Nov-13

  • No. of Objections

109 95 101 Cancellations from Objections 57 69 52 Objection Emails to MRSO 6 5 14 Reasons: Uncontactable by phone

  • Written communication
  • 1

2 COS Confirmed 6 4 12 Other

  • Escalation Emails

9 7 3

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4th December 2013

ESB Networks Update

Carmel O’Connor

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Prepayment Meter Stats

Keypad Meter Stats

  • Total installed up to 28/11/2013 : 40,640
  • Total installed in 2013 up to 28/11/2013 : 25,216

Token Meter Stats

  • Total installed up to 01/12/2013: 15,355
  • Token Meter Removed calls for Oct/Nov : 804
  • Token Meter Exchange calls for Oct/Nov : 65

Footer

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Charge for Special Test

There is an approved CER charge for Special Test in situ of €165 & VAT which has been in place since 2005 but Networks have not passed this charge on to Suppliers. From 2 January 2014 all M260 for Special Test will be charged where we find that the meter was not faulty. If the meter is faulty there will not be a charge. The charge will be processed by DUOS Billing on the monthly transaction charges in the same way that the additional charges for extra costs are processed. M261 will issue to Supplier to advise that the meter tested ok and that charge will apply.

Footer

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Retail Market Design Service

6 December, 2013 Page 28

Retail Market Design Update Aileen O Connor RMDS

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Retail Market Design Service

6 December 2013

MCR 1136 V2.0 - 131 MM to be added to Messages Tab on Extranet

Change Request

 Market Message 131 Work Status is requested to be made

available on the Messages tab on the Retail Market Participant Extranet Website.

 The 131 MM will be displayed when either the "All" check

box or the "Meter Works" check box are selected.

 Classified as RoI specific at ReMCoWG 16/10/13 and

approved as DR at IGG At Today’s Meeting:

  • Recommendation for Approval of MCR 1136 V2.0

requested at IGG

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Retail Market Design Service

6 December 2013

DR 1141 V1.0 – 260MM Supplier Id Validation

DR to deal with Non conformance with 260MM

 Meter Works MM Guide - Validation check is made to

ensure that the Supplier is registered to the Meter Point

 Validation check not operating as designed as a non-

registered Supplier can send 260MM and is not rejected

 Market Process required to deal with rejection:

  • New Rejection Message or
  • New WP to issue error to relevant business owner who manually

advises Supplier of message failure and reason

At Today’s Meeting:

  • Classification as RoI Specific at ReMCoWG
  • Recommendation for Approval requested at IGG
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Retail Market Design Service

6 December 2013

DR 1001 V1.0 - Increase number of days for a Customer Read for a COS to match the Supplier Cooling Off Period - 7 Working Days

 DR Proposing increasing the No. of days for a CR for CoS

from 3 days to 7 working days to match the Cooling Off Period for Customer

 Proposed change applies to NQH metered [non-MD] sites.  Received prior to Harmonisation and On Hold:

  • Clarification on Cooling Off Period
  • Review & Contrast Gas/Elect Cos Process & 3rd Package

compliance

At Today’s Meeting: Recommendation for Withdrawal of DR1001 V1.0 requested

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32 esbnetworks.ie

DR 1001 - Increase number of days for a Customer Read for COS to 7 working days

  • When Smart Metering is in-situ this functionality should be redundant
  • Effective COS open window would increase from 8 to 12 working days

resulting in

  • greater number of billing periods closed during the window with

consequential increase in rejection of MM210 meter reads

  • increased move-in/move-out failures where a CoLE or meter works order

crosses with a COS

  • increase in validations (arising from customer read lower than previous

scheduled read)

  • increase in disputed reads MM208
  • Potential benefits of the change are outweighed by disadvantages

highlighted coupled with redundancy followed roll-out of Smart Metering. Recommend withdrawing DR 1001.

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Retail Market Design Service

6 December, 2013 Page 33

Update on MCR1135 V2.0 - Market Webservice

 Approved as MCR at IGG of 16/10/13  Outline requirements needed to support the webservice have been

identified and the final specifications are very dependent on the utilisation of the webservice

 Phased approach recommended including proof of concept phase  Implementation dependent on POC proving feasibility  Action 875: ESBN to document issues and send to CER

CER Reponse: Though I have approved the MCR, I understand that its implementation may have impacts on the central market systems. As such, I do not deem it prudent to proceed with this MCR until the markets system issue that are currently being faced are rectified. I appreciate that the timelines for this work have yet to be finalised.

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Retail Market Design Service

6 December 2013

Non Schema RoI Change Requests Status List

CR Name Request Description Approved Release 2014 Approved In Progress Not Initiated On Hold RoI Specific 1 2 3 3 DR 1141 Supplier ID Validation on 260MM X DR 1140 Incorporation of New RoI Postcodes into the Market Design X MCR 1137 Downloadable Meter Point Files to only show Billable Meters X MCR 1136 131 MM to be added to Messages Tab on Extranet X MCR 1135 Market Webservice as opposed to a Market Website to provide On- Demand Customer Information X MCR 1133 Working Practice for Grouped Unmetered Debt Flagging X DR 1124 Sending of MM116N only where Customer Name is Different on MM010 and MM016 X MCR 1033 Add Market Participant Business Reference to response Market Messages from ESB Networks X DR 1001 Increase number of days for a Customer Read for a COS to match the Supplier Cooling Off Period - 7 Working Days X MCR 62 New rules for MPD 1 - CoS X

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Retail Market Design Service

6 December 2013

Longterm Consumption Adj Working Group

 Interim Recommendation Report issued to CER 29/11  Key Recommendation to engage an Independent External

Auditor to assess the impact of Global Aggregation on Market Participants and make a determination on the requirements of an OSD.

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Retail Market Design Service

06 December 2013 Page 36

IGG Meeting

AOB

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Retail Market Design Service

6 December, 2013 Page 37

Next Steps

Diary dates for next IGG meeting:

Wednesday 29th January 2014 - Dublin Dates included on Calendar of Events

  • n RMDS website www.rmdservice.com
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Retail Market Design Service

6 December, 2013 Page 38

Next Steps

Diary Dates for next Conference Call:

Wednesday 26th February 2014 Dates included on Calendar of Events on RMDS website www.rmdservice.com

 Call details are as follows:

  • LoCall: 0818 301 111

Local Access: +353-(0)1- 664 8888

  • Guest Passcode (Pin):167172
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Retail Market Design Service

6 December, 2013 Page 39

Thank You