IGG Agenda 10:15 10:20 Minutes from Previous IGG Meeting 10:20 - - PowerPoint PPT Presentation

2nd November, 2016 1

IGG Agenda

Minutes from Previous IGG Meeting 10:15 – 10:20 Review of Action Items 10:20 – 10:40 CER Update 10:40 – 11:00 Gemserv Update 11:00 – 11:10 MRSO Update 11:10 – 11:20 ESB Networks Update 11:20 – 11:45 Retail Market Design Service Update 11:45 – 12:05 AOB 12:05 – 12:10 Next Steps 12:10 – 12:15

All participants are kindly requested to mute their phones when dialled into the forum conference call

2nd November, 2016 2

Minutes

Minutes (v1.0) from IGG meeting 31st August 2016 For Approval Today

2nd November, 2016 3

IGG Action Items

Updated IGG Action List issued in advance of meeting

• 4 Actions closed since last IGG meeting
• 7 IGG Actions carried forward

2nd November, 2016 4

Update on Actions - Closed

AP No. Title

• Org. Assigned

to Date Closed Date Raised

1013 MRSO Presentations - Suppliers to provide suggestions as to what they want to see in the MRSO IGG Presentations in the future & suggest whether the current forum slide deck is best placed on the RMDS website only rather than provided at all IGGs. Suppliers 31/08/2016 29/06/2016 1015 DR1180 New Registrations - Suppliers to provide comments on this DR ahead of the next IGG. Suppliers 31/08/2016 29/06/2016 1012 CER to circulate the Terms of Reference of the IGG to all Participants via RMDS CER 28/09/2016 04/05/2016 1019 Revenue Protection - Suppliers to submit nominee details, if any, for the Revenue Protection Group to ESBN via RMDS Suppliers 28/09/2016 31/08/2016

2nd November, 2016 5

Update on Actions - Open

AP No. Title Org. Assigned to Date Due Date Raised

948/1004 ESBN to analyse the process where Move out with no Move takes place and make proposals based on existing Supplier processes for best business practise within this

• area. Process must enable MPs to notify CMS when a move out without a move in takes
• place. Proposal to be issued to market in the form of a DR. (The issue is an

amalgamation of 948 and 1004) ESBN 02/11/2016 14/01/2015 986 Technical Details - DR covering the importance of appropriate Technical Details (name and phone) to the 016 to be drafted. Detail to be added to MPD 01 & 02 ESBN 02/11/2016 02/09/2015 1017 Green Source Verification Process Clarifications and revised timelines - Suppliers to submit questions/comments to CER (via RMDS) on the Green Source Presentation

• utlined by CER.

Suppliers 02/11/2016 31/08/2016 1018 Retail Market Code - CER is in the process of considering framework and requirements for a Retail Market Code. Suppliers are requested to submit comments/suggestions to CER (via RMDS) relating to proposed framework, content and requirements. Suppliers 02/11/2016 31/08/2016 1020 CER Rebrand - CER to provide details of the CER Rebrand & Timelines to Suppliers via RMDS. CER 02/11/2016 31/08/2016 1021 Suppliers are requested to submit comments on the Terms of Reference of the IGG to CER via RMDS (linked to IGG Action 1012) Suppliers 02/11/2016 28/09/2016 1022 RMDS to circulate if possible the NI Retail Market Code to Suppliers (linked to IGG Action 1018) Suppliers 02/11/2016 28/09/2016

6

CER Update 02.11.2016

Retail Market Assurance Services for the Irish Electricity Market

Lizzie Montgomerie IGG 2 November 2016 Belfast

Assured Parties – November 2016

Gemserv 8

Number and type of live participants assured by Gemserv since 2005

NB this is not a reflection of the live market position.

11 7 27 8 4 Large Small Self Supplier DSU Export Supplier

Assurance Services: During October 2016

Gemserv 9

New Entrants

One Large Supplier And One Complete

One Small Supplier

One Export Only Supplier And One Complete

One Self Supplier Complete

Thank You

Lizzie Montgomerie Head of Assurance T: +44 (0) 20 7090 7750 E: Elizabeth.montgomerie@Gemserv.com W: www.gemserv.com

MRSO Update

Gerry Halligan 2nd November 2016

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Debt Flagging

Jul-16 Aug-16 Sep-16 Total MPRNs received 412

Automated Debt Flag Automated Debt Flag

Total CoLEs returned to outgoing supplier 215 Returned for other reason to outgoing supplier (invalid MPRN, switch completed) 17 Valid Debt Flags issued to gaining supplier 180 229 228 Total not cancelled 118 150 158 Total cancelled 62 79 70 Valid Debt Flags as % of total COS 0.7% 0.9% 0.8%

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Debt Flagging

Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Total MPRNs received 763 509 356 400 379 420 463 428 374 412 Valid Debt Flags issued 529 229 164 198 163 199 217 208 147 180 277 228 Total Cancelled 51 79 71 48 54 58 54 61 45 62 79 70

100 200 300 400 500 600 700 800 900 Total MPRNs received Valid Debt Flags issued Total Cancelled

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Objections – Erroneous Transfers

91 74 64 52 52 47 53 48 69 68 59 67 79 92 68 89 74 65 86 90 160 85 105 85 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 20 40 60 80 100 120 140 160 180

• No. of CoS Completions
• No. of Objections
• No. of Objections

CoS Completions

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Objections

Jul-16 Aug-16 Sep-16

• No. of Objections

85 105 85 Cancellations from Objections 62 81 58 Objection emails to MRSO 11 15 12 Reasons: Uncontactable by phone 1 2 1 Written communication 1 COS confirmed 10 12 11 Other Escalation emails 3 2 3

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Comments on query raised at last IGG on sharp increase in objections for June 2016

• Sharp increase in objections for erroneous transfer recorded in

June (May 90 – June 160 – July 85)

• Increase mainly due to two losing suppliers
• Objections were raised against spread of gaining suppliers
• Analysis of cancellations from objections showed cancellations

were spread across gaining suppliers

• On average 70% of objections for ET are cancelled, the

cancellation figure for June is 73%

• The gaining suppliers would presumably have completed their own

investigations and were satisfied to cancel

• No increase in objection emails or escalations received in MRSO
• From MRSO perspective, Market Process for erroneous transfer

appears to be followed in respect of the data for June

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ESBN Presentation to the IGG

Aileen Greaves 2nd November 2016

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ESB Networks Update

• Revenue Protection Workshop was held
• Next meeting scheduled 16th November @ 10.30 same venue
• Progressing with CER issues around the Retail Work Plan
• Commented on IGG Terms of Reference

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ESB Networks I-SEM Programme Presentation to the IGG Theresa O’Neill & James Long

2nd November 2016

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ESB Networks I-SEM Programme - General Update

We are continuing to work with the RA’s , the I-SEM Project and the other Meter Data Providers through the I-SEM Metering Working Group. At this time there is no change to our understanding viz

• No Changes are indicated to the Harmonised Retail Market Schema or the COBL
• D+1,D+4,M+4,M+13 Working day Settlements will operate for ESBN for the I-SEM i.e. No Change to

frequency

• Need to concurrently operate the SEM and the I-SEM until the Re-Settlement of the SEM has completed
• No Meter Data will be price effecting in the I-SEM and so I-SEM will not use the Price-Effecting category
• I-SEM Market Trials will run from June-Sept 2017
• The Go-Live date for the I-SEM is 1st Oct 2017

Discussion Request DR1182 was presented and discussed at the last IGG , and for information , no further comments or queries have been raised with us.

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ESB Networks I-SEM Programme – Price Effecting Units : Update

Price Effecting Units SEM-O have identified 7 Supplier Units that are currently Non-Price Effecting , and they have started work with MRSO to move them to become Price Effecting in the SEM. This means that Eirgrid will become the MDP for them in the SEM. This is expected to be completed shortly. Eirgrid and SEM-O have confirmed the Units that will move from Eirgrid being their MDP in the SEM to MRSO becoming their MDP in the I-SEM. These are the current stats, at time of writing:

• 32 Distribution Connected GUs will become NPEG
• 12 SUs will become NPED

The current List of Distribution Connected Price Effecting Generator MPRNs is available on the RMDS website Distribution Loss Factors | RMDS Please note : this list is subject to change over time We are continuing to work closely with Eirgrid and SEM-O on the cutover implications and the timeline for their moving in the I-SEM.

• This will include a detailed consideration of the timelines for the I-SEM Transitional Registration Lock-Down

period once it has been confirmed , and the Go-Live date for the I-SEM

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ESB Networks I-SEM Programme – Market Trials : Update (1 of 2)

Unscripted Phase of the Market Trials & the RoI Retail Market For the I-SEM Market Trials Unscripted phase, our intention for RoI Suppliers and Eirgrid TSO is to make available

• For Suppliers; the 341,59x series of messages and 342 message for the Supplier’s own generators.
• For Eirgrid TSO; the 341,59x series of messages and 342 messages including those GUs and SUs that are

moved during market Trials so that MRSO becomes their MDP for Market Trials Naturally this means that if you want to get these messages from the Market Trials then you will need to have a test EMMA that is available for the duration of the Unscripted Market Trials phase

We expect that the Registration Data that we will set up in the Retail Market environment for the Unscripted phase of Market Trials will mirror the I-SEM Transitional Registration details for SUs and Participant GUs

• This will include a practice cut-over of at least 1 of the Units that is moving from Eirgrid as MDP over to MRSO as

MDP

Note : we need to do more work to better understand what QH read data will be available during Market Trials for these Units given that the actual SEM MDP at that time will still be Eirgrid . We’ll let you know the outcome in due course.

23 esbnetworks.ie

Looking for your Feedback We are considering drafting a new Market Trials WP12 to accommodate Participant GU registration changes being requested specifically for Market Trials Q1 Would you see any need for this , and would you use it We are considering drafting a new Market Trials WP14 purely as part of the Unscripted Market Trials to accommodate Non Participant Generator Arrangements changes being requested specifically for Market Trials Q2 Would you see any need for this , and would you use it Your feedback on Q1 and Q2 is welcome , and as normal, we can be contacted via the RMDS mailbox.

ESB Networks I-SEM Programme – Market Trials : Update (2 of 2)

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ESB Networks I-SEM Programme – Market Trials (Appendix 1)

Appendix 1

Links to related I-SEM Project publications

The I-SEM Project has published their Market Trial Strategy and Market Trial Plan documents.

http://www.sem-o.com/ISEM/General/Market%20Trial%20Strategy.pdf http://www.sem-o.com/ISEM/General/Market%20Trial%20Plan.pdf

Note that the description of phases of Market Trials and the Timelines are detailed within these documents

The draft/proposed Transitional Registration Plan has also been published and was presented by the I-SEM project team for discussion with the BLG on 19th October. (NB At time of writing the plan is to be finalised) http://www.sem-o.com/ISEM/General/Transitional%20Registration%20Plan.pdf http://www.sem-o.com/ISEM/General/BLG_Registration%20Presentation%2019%20Oct.pdf

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ESB Networks I-SEM Programme – Market Trials (Appendix 2)

Appendix 2

Links to existing Retail Market Working Practices

https://rmdservice.com/working-practices-2/ WP12 To nominate / denominate a Supplier as a recipient of Participant Generator messages WP14 Distribution Connected Non Participant Generator Export Arrangements Working Practice

Thank You

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2nd November, 2016 27

Retail Market Design Update

Jessica Gregory RMDS

2nd November, 2016 28

LTCA

• LTCA Audit Update
• Audit commenced 05/10/2016
• ESBN data gathering meetings 5th-7th October
• Scenarios developed by External Auditor
• MP Workshop held 12/10/2016
• 2 week Supplier data gathering period comm. 17/10/2016
• EA initial data analysis commencing. 31/10/2016
• Weekly reports issued commencing 23/09/2016

LTCA Audit Look Ahead

• MP Visits start week comm. 31/10/2016
• All information / updates / progress posted to RMDS Confidential Website

2nd November, 2016 29

2015 IGG Survey Action

• Action 4 – Non-Attendance at Market Workshops

Noted a high percentage of respondents did not attend Forum Workshops. An exercise shall be undertaken to understand why this is the case.

• •

Review of attendance at IGG Meetings 2015 and 2016

• Review of attendance at Market Workshops 2015 and 2014.
• 5 Suppliers have not attended any of the above reasons below.
• A decision to add all DSU’s, Self Suppliers and Export Only Suppliers to the IGG

Distribution List was made.

Supplier 1 Supplier 2 Supplier 3 Supplier 4 Supplier 5 No Business Need Would attend if a topic motivated them   Limited Resources    Read Minutes    Future plans for regular attendance    Worry about their infuence  

2nd November, 2016 30



Next Market Release (Agreed it will not be 2016, but 2017/2018?)

• Decision as to when the next Schema and Non Schema releases will take place are pending the
• utcome to
• ReMCoSG action 135 (CER/UR to provide a decision around the future Co-ordinated Market

Priorities and deliveries of such) and

• WG action 145 (CER/UR to respond to ESBN/NIEs with a position on how to progress the

Schema Market Release, specifically whether ROI/NI is supported in progressing planning activity for the 2018 Schema Release as detailed in the Co-ordinated Market Retail Delivery Plan.)

Market Release Summary

2nd November, 2016 31



The core driver from CER for this DR is that for sites which do not elect a supplier within 5 days of energisation, should not automatically be assigned to Electric Ireland..



The difference to the current process is that for sites < 30 kVA the customer will in future have to contact a Supplier of choice who will submit a registration to ESBN with the customer name, and receipt of the registration by MRSO becomes a requirement before the site is energised.



This DR was brought to last Forum and Market Participants generally support the principle of a mandatory selection of a Supplier before energisation. However a number of questions have arisen with regards to how New Registrations are cancelled. This DR is now therefore on Hold until the Cooling off DR has been finalised, as the design of this will affect how New Registration cancellations are handled. At Today’s Meeting: For Information as the DR completion is dependant on outcome

• f DR 1184 (Cooling Off period)

DR1180 – New Registrations(Place Holder)

2nd November, 2016 32



CER’s Retail Market team asked ESB Networks in January 2015 to assess the impact of the ISEM on the Retail Market in Ireland..



Whilst the SEM is to undergo a radical transformation arising from changes to European legislation designed to create a single wholesale electricity market across Europe, the intention of the RA’s I-SEM team is that there would be minimum impact for the Retail Market and for Meter Data Providers arising from the I-SEM.



ESB Networks is one of the four Meter Data Providers represented at the I-SEM Metering Working Group and have been considering the impacts of the I-SEM.



The proposed changes are fully detailed in MCR1182 and include changes to the Data Processing and the Data Aggregation Retail Market business process between ESB Networks and Market Participants.

At Today’s Meeting: For Approval as MCR

MCR1182 – Impact of I-SEM on the Retail Market

2nd November, 2016 33

 The customers’ right to the cooling off period is detailed in Directive 2011/83/EU

• n consumer rights, which was transposed into Irish legislations through the

Statutory Instrument S.I. No. 484 of 2013  Under this directive , customers have a right to a cooling off period of 14 days. This includes situations when switching their gas and / or electricity accounts. The cooling off period allows the customer to cancel the switch within a certain time without incurring penalty.  The CER have completed a review on whether or not the a cancellation process should be incorporated into the market design to allow for change of mind. Options were presented to industry for comment, this resulted in selection of an

• ption which the majority of Suppliers supported.

DR1184 – Cooling off for COS(1/2)

2nd November, 2016 34

DR1184 – Cooling off for COS(2/2)

 The Competition & Consumer Protection Commission’s website states that the cooling off period is 14 calendar days.  The scenarios outlined in the DR were created based on 14 calendar days. Once the customer contacts the Supplier, they have up to 4 days to send the 010 and the customer has 14 cooling off calendar days to exercise their cooling off rights.(18 days total). At Today’s Meeting: For Discussion

2nd November, 2016 35

DR1185 – Small Supplier Categorisation(1/2)



Currently the structure of the Small Supplier category does not facilitate the business model of a Supplier having a small number of sites but energy usage greater than 10MW power at peak demand.



The proposal is to change the current categorisation and assurance approach within the Small Supplier category

• the threshold of < 200 sites registered will continue to be part of the

criteria in qualifying and operating as a Small Supplier in the Retail Market at all times

• the threshold of 10MW power supplied at peak demand will not

apply as criteria where a Supplier indicates that their model is one which is a small number of customers but where there will be greater than 10MW power at peak demand.

2nd November, 2016 36

DR1185 – Small Supplier Categorisation(2/2)



The assurance body will determine the assurance assessment required for each Small Supplier entering the Retail Market based on the segment(s) the Supplier is entering and their Business model.



The Scope of Change to Design Documentation relates to amendments to the Market Assurance and Market Entry Documentation. At Today’s Meeting: For Approval

2nd November, 2016 37

Non Schema 2017 – Prioritisation

MCR Number DR / MCR Description Comment Delivery Event

DR1185 DR Small Supplier Categorisation For Approval at Forum on 2/11/2016

MMR

DR1184 DR Cooling Off for COS For Discussion at Forum 2/11/2016

NS / MMR

MCR1182 MCR I-Sem Changes For Approval at IGG on 2/11/2016 - delivered as part of I-SEM

I-SEM proj

DR1180 DR New Registrations Waiting on Cooling off DR to be finalised prior to completion (reliant on Cooling off)

NS

MCR1179 MCR Cessation of Eligible Cust Files on Extranet approved. To be impact assessed by ESBN

NS

MCR1176 MCR Extranet Message Ordering Approved May 2016

NS

MCR1175 MCR Provide MP Bus Ref for Reading Approved June 2016

NS

MCR1169 MCR Addition of Postal Codes to two downloadable Meter Point Details Files Approved November 2015 (linked to MCR 1140 & Schema MCR )

NS

MCR 1141 MCR Supplier ID Validation on 260MM With ESBN Currently. ROI still to determine best approach for ROI. With ESBN scope and design. Implemented in NI in 2015 on the 1st May 2015 and this was advised to the CDA Board at the CDA Board meeting that took place on 13th May 2015

?

MCR1140 MCR New RoI Postcodes into the Market Design(Eircodes) Re-Versioned to cater for changes to GNI. Approved at IGG on 29/6/2016 (linked to MCR 1140 and Schema MCR

NS

MCR 1135 MCR Market Webservice as opposed to a Market Website to provide On-Demand Customer Information.... Read more The MCR has been approved but has been put on hold. This is on hold due to concerns by CER that its implementation may have impacts on the central market systems NS DR 1001 DR Increase number of days for a Customer Read for a COS to match the Supplier Cooling Off Period - 7 Working Days Brought to IGG meeting on 04.12.13 requesting withdrawal. Approval was not granted and this is now on hold. Outcome of DR 1184 may negate need for this DR. DR has to be reassessed in light of DR1184

?

MCR 0062 MCR

New rule for MPD1 NQH Change of Supplier.... Read more This MCR is on Hold. This must be reassessed in light of DR 1184 and LTCA WG

• utcomes.

?

Exclude first 3 as either Delivered

• utside of

NS release

2nd November, 2016 38

Activity Role Action Date

Rank each of the changes highlighted in orange 1-7 with 1 being your top priority and 7 your least important. Items excluded are due to low probability of approval prior to mid 2017 or being subsumed into new DR/MCRs. Current applicability still to be determined. MPs Return to RMDS by 30/11/2016 Consolidate and formulate Market prioritised list. RMDS Issue to Market by 16/12/2016 Determine any action required to get prioritised MCR's approved. RMDS Formulate, plan & communicate by 11/01/2017 Communicate outcome of prioritisation exercise to Market at IGG RMDS Present at IGG and issue email by 11/01/2017 Include Market feedback following delivery of list RMDS 18/01/2017 Provide ESBN list of prioritised MCRs for impact assessment. RMDS Issue to ESBN 19/01/2017 ESBN suggest proposed package of changes based on MP prioritisation and dependencies between MCRs, other work programmes. Proposed delivery dates of changes provided ESBN Issue to RMDS by TBD Proposed package with delivery dates issued to Market for review & comment RMDS RMDS TBD MPs MP TBD Market Approval of Non Schema Package and delivery Date at IGG Market Approve at IGG in Q1 2017 TBD CER approve Non Schema Package and delivery CER Approve Q1 2017 TBD

Non Schema Prioritisation 2017

2nd November, 2016 39



Extranet Screenshot issue - RMDS has been alerted by ESBN that a Supplier sent a screenshot of the Extranet to one of it’s prospective customers. This is a breach of Data

• Protection. Under no circumstances should Suppliers send Extranet screenshots to

Customers.



Working Practice 19 – Hardship PAYG. Some suppliers may have incorrectly been advised to follow COS practises not agreed and contained in WP19. Please can all MPs continue to follow the processes outlined in WP19 for hardship PAYG.



CER Lock Moratorium period for Christmas Period 2016.

Information for Suppliers

2nd November, 2016 40

2017 IGG & IGG Conference Call Dates – Full details are available on the RMDS website under Reference Section/Guidance Documents

IGG/IGG Conference Call dates & Times 2017

ReMCoWG/IGG/CDA

(8 week cycle)

Location IGG Conference Call

(4 weeks after IGG)

11th January Dublin 8th February 8th March Belfast 5th April 3rd May Dublin 31st May 28th June Belfast 26th July 30th August Dublin 4th October 1st November Belfast 6th December

2017 Forum timings – As per WG Action 146 - CDA Meetings now only 1 hour 30 Minutes

CDA/WG/IGG in Dublin IGG/WG/CDA in Belfast CDA 10:30 - 12:00 IGG 10:30 - 12:30 WG 12:30 - 13:30 WG 13:00 - 14:00 IGG 13:30 - 15:30 CDA 14:00 - 15:30

2nd November, 2016 41

Annual Tasks

Documents / Links Meter Reading Calendar

Load Profile Indexes (6 Individual Files) – will be available shortly.

Load Profile Indexes 2017 Unmetered PL Burn Hour Calendar 2017 Unmetered PL Index Values 24H 2017 Unmetered PL Index Values Dusk to Dawn 2017 Unmetered PL Index Values Dusk to Midnight 2017 Night Storage Heating Derived Profiles 2017 Derived Load Profiles 2017 Distribution Loss Factors 1.10.2016 - 30.09.2017 Site Specific Loss Factors effective 1.10.2016 ESB Networks Ltd – Statement of Charges Christmas New Year Working Arrangements IGG/CDA/ReMCoWG/ReMCoSG/Meeting Dates

2nd November, 2016 42

End of Year Working Arrangements

 Document covers period Friday 16th December 2016 to Tuesday 3rd

January 2017

 This document is available on the RMDS website under guidance

• documents. The link is http://rmdservice.com/guidance-documents/

 The document is also placed on the calendar post for today’s IGG 2nd

November 2016.

2nd November, 2016 43

End of Year Working Arrangements

RMDS Support

 The RMDS phone lines and email inbox will not be manned for the

period 23rd December 2016 to 3rd January 2017.

 For emergencies during this period please contact Jessica Gregory on

+353 879548871.

BEST WISHES OVER THE FESTIVE SEASON AND SEE YOU IN JANUARY 2017

2nd November, 2016 44

Upcoming Outages for ROI

http://rmdservice.com/outages-2016/

PLANNED OUTAGE NOTIFICATION Outage Type Planned Outage Start Date of Outage Saturday 5th November 2016 Start Time of Outage 08:00 hrs Date of Restoration of Outage Saturday 5th November 2016 Restoration Time of Outage 18:00 hrs Duration of Outage 10 hrs (approx.) Jurisdiction Affected NI & ROI Electricity Markets Reason for Outage To facilitate an upgrade of the TIBCO HUB infrastructure. Market Systems Impacted TIBCO Market Messaging System Backlog Impact / Comments Market Messages inbound and outbound will queue and be processed on resumption

• f normal service.

System undergoing Outage TIBCO

2nd November, 2016 45

Upcoming Outages for ROI

http://rmdservice.com/outages-2016/

PLANNED OUTAGE NOTIFICATION Outage Type Planned Start Date of Outage Saturday 19th November 2016 Start Time of Outage 08:00 hrs Date of Restoration of Outage Monday 21st November 2016 Restoration Time of Outage 06:00 hrs Duration of Outage 46 hrs (approximately) Jurisdiction Affected NI & ROI Electricity Markets Reason for Outage NIE Networks Disaster Recovery Test Market Systems Impacted TIBCO Market Messaging System Market Website (NI only) Secure Fileserver (NI only) Backlog Impact / Comments Market Messages inbound and outbound will queue and be processed on resumption of normal service. System undergoing Outage TIBCO Market Messaging System Market Website (NI only) Secure Fileserver (NI only)

2nd November, 2016 46

IGG Meeting

AOB

2nd November, 2016 47

Next Steps

• Diary dates for next IGG meeting:
• Wednesday 11th January 2017 - Dublin

Dates included on Calendar of Events on RMDS website www.rmdservice.com

2nd November, 2016 48

Next Steps

• Diary dates for next Conference Call:
• Wednesday 7th December 2016

Dates included on Calendar of Events on RMDS website www.rmdservice.com

• Call details are as follows:

Ireland Local Call Dial-In Number: 01 2475479 Std International Dial-In Number: +44 (0) 203 4333578 Conference code: 1663328269

2nd November, 2016 49

IGG Meeting

Thank You