Industry Governance Group
16/01/2018
Industry Governance Group 16/01/2018 IGG Agenda 13:30 13:35 - - PowerPoint PPT Presentation
Industry Governance Group 16/01/2018 IGG Agenda 13:30 13:35 Minutes from Previous IGG Meeting 13:35 13:55 Review of Action Items 13:55 14:10 CRU Update 14:10 14:20 De-harmonisation Update 14:20 14:30 GDPR Update 14:30
16/01/2018
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Minutes from Previous IGG Meeting 13:30 – 13:35 Review of Action Items 13:35 – 13:55 CRU Update 13:55 – 14:10 De-harmonisation Update 14:10 – 14:20 GDPR Update 14:20 – 14:30 Retail Market Design Service Update 14:30 – 14:45 MRSO Update 14:45 – 14:55 ESBN Networks Update 14:55 – 15:10 Gemserv Update 15:10 – 15:20 AOB 15:20 – 15:25 Next Steps 15:25 – 15:30
IGG Agenda
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Minutes from previous IGG
For Approval Today:
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IGG Actions
Updated IGG Action List issued in advance of meeting
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IGG Actions - Closed
AP No. Title Org. Assigned to Date Closed Date Raised
1049 CRU Rebrand - CRU to provide an update on the CRU Rebrand. CRU 25/10/2017 08/03/2017 1082 Industry postion on GDPR - ESBN to consider providing information on the ESBN GDPR Project ESBN 25/10/2017 30/08/2017 1087 Debt Flagging - MRSO to investigate if the Debt Flagging Figures can be broken down to Prepay versus credit MRSO 25/10/2017 30/08/2017 1088 Debt Flagging - Suppliers to review the Debt Flagging CoLE examples provided by MRSO and to revert to MRSO with which decisions they agree with and which they do not. Suppliers 25/10/2017 30/08/2017 1093 Street Disconnections delays: SSE Airtricity to send the examples of MPRN disconnection delays to ESBN. ESBN to revert to SSE Airtricity on this matter. SSE/ESBN 25/10/2017 04/10/2017 1094 ESBN Meter Project – ESBN to either circulate an update and/or give a presentation on the testing phase of the Project at the next IGG ESBN 25/10/2017 04/10/2017
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IGG Actions – Closed Cont.
AP No. Title Org. Assigned to Date Closed Date Raised
1045 De-energisations - ESBN to consider ways of making the Market Message & Engagement Process between ESBN and Suppliers clearer. ESBN and Suppliers to consider what can be done to benefit Suppliers and to revert with detailed suggestions. (ESBN’s Step by Step elements are as follows):
(Follow-on from Actions 948/1004 closed at IGG on 08/03/2017). ESBN/ Suppliers 06/12/2017 08/03/2017 1089 Debt Flagging - Based on the feedback from Action 1088, MRSO to consider potential tweaks to their CoLE decision process MRSO 06/12/2017 30/08/2017 1095 De-energisations - CRU to meet with ESBN to discuss open IGG actions relating to de-energisations and in particular actions 1045 and 1080. CRU/ESBN 06/12/2017 25/10/2017 1096 Debt Flagging - MRSO to circulate via RMDS a summary of verbal presentation and background information provided by MRSO at IGG on 25/10/2017 MRSO 06/12/2017 25/10/2017 1098 LTNA - ESBN to circulate individually to Suppliers their LTNA lists ESBN 06/12/2017 25/10/2017 1100 GDPR - RMDS to add GDPR as a standing item of future IGGs RMDS 06/12/2017 25/10/2017
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IGG Actions – Open
AP No. Title Org. Assigned to Date Due Date Raised
1077 P1 Safety Incident - ESBN to investigate and potentially raise a DR on how the existing market design could be improved to lessen the likelihood of such an incident occurring again. ESBN 16/01/2018 26/07/2017 1079 CRU to update the IGG with regard the ESBN SLAs.(Linked to Action 1051) CRU 16/01/2018 15/08/2017 1080 ESBN to consider providing more detailed de-energisation statistics to the IGG with particular focus on the breakdown of the following statistic: 30.7% could not be de-energised. ESBN 16/01/2018 15/08/2017 1083 Price Changes - CRU to communicate to CRU networks team, concerns raised by Suppliers concerning tight timelines between publication of tariff papers and Supplier implementation dates, with a view to providing a workable solution. CRU 16/01/2018 30/08/2017 1086 Debt Flagging Consultation - CRU to provide an update as to when the Debt Flagging Consultation will be published. CRU 16/01/2018 30/08/2017
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IGG Actions – Open Cont.
AP No. Title Org. Assigned to Date Due Date Raised
1091 Use of Change of Supply Process to facilitate Supplier Company Name Change Arrangements (20 Day Rule) - CRU & RMDS to assess how any future instances of this nature are managed considering Market Design, Market Communications and Customer Communications to include potentially: changes to market process, communication with customers and assurance. CRU/RMDS 16/01/2018 30/08/2017 1097 Debt Flagging - Suppliers to revert with comments on the information provided by MRSO (1096). Comments should be limited to potential improvements in difficult cases. Suppliers 16/01/2018 25/10/2017 1099 LTNA - Suppliers to arrange bilaterals with ESBN to discuss their LTNA lists Suppliers 16/01/2018 25/10/2017 1101 LTNA – ESBN to circulate any LTNA learnings to the IGG ESBN 16/01/2018 06/12/2017 1102 ESBN to circulate the Christmas & New Year arrangements for Prepayment Meters to the IGG ESBN 16/01/2018 06/12/2017
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De-harmonisation Update
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GDPR Update
Carl Murphy, RMDS
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with an expected appointment in Q1 2018.
LTCA
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DR1184 – Cooling Off for CoS
Carl Murphy, RMDS
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2017 IGG Actions
8 carried forward from 2016 60 Actions closed in 2017 10 open at year end
were closed in 2017)
logged on 6th Dec 2017)
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2017 Closed Actions – No. of weeks to close
5 10 15 20 25 30 35 40 4 weeks 8 weeks 12 weeks 16 weeks 20 weeks + Still open
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2015/2016/2017 - No. of new actions opened
54 37 70 10 20 30 40 50 60 70 80 2015 2016 2017
2015 2016 2017 48% Increase in New Actions since 2016
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2017 Change Requests Summary
2 4 6
Reversioned(RoI NS) RoI Non Schema
5 3 New & Re-versioned Change Requests
2 4 ROI Non Schema ROI NS (Reversioned) 4 4
2017 Change Request Approvals 144 37 183 258 99
50 100 150 200 250 300
Average MCR1188 MCR1187 MCR1185 MCR1181
Number of Days to approval for standard MCRs Ni Non-Schema are excluded from that stats above.
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Change Requests Summary per Year
5 10 15 20 2015 2016 2017 Average 17 13 8 12.7
New & Re-versioned Change Requests per Year
6 5 1 4 2015 2016 2017 AVERAGE
MCRs Implemented per Year
15 10 8 11 5 10 15 20 2015 2016 2017 Average
Approvals Per Year
94 81 58 144 20 40 60 80 100 120 140 160 Average 2015 2016 2017
Average Time from Raised to Approval per Year
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New Market Participants 2017
Includes 4 market entrants whose applications were received in 2016
2 4 6 8 10 12 14 Applications Effective In Process
New Market Participant Activity 2017
large Self Supplier
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New Entrants 2015 - 2017
1 2 3 4 5 6 7 8 9 10 11 12 13 14 Total Self Small Large DSU Export Only
New Entrants by Type 2015- 2017
2015 2016 2017
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Requalification's 2015 - 2017
requalification letter.
1 2 3 Total Small to Large Material Export Only to Small
Requalification’s - 2015 - 2017
2015 2016 2017
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Assurance Completion/Effective in the Market
25 50 75 100 125 150 175 200 225 250 275 300 325 350 Self Small Large DSU Export Only
Days
Assurance Completion and Effective in the Market 2015 -2017
Assurance completion Effective
is as a result of the Wholesale aspect and the Network Infrastructure build/connection
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Market Participants at end of 2017
2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 Large Small Self -Supplier DSU Export Only
Total Market Participants
16 9 34 9 4
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2017- Outages
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2017- Outages
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2017- Outages
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http://rmdservice.com/outages-2017/
Upcoming Outages for ROI
The 3rd Sunday in March falls on the March Bank Holiday weekend. ESBN is requesting to schedule the outage weekend instead on the 4th Sunday of March - Sunday 25th March 2018. Can all MPs agree to this outage date change?
MRSO Update
Gerry Halligan 16th January 2018
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Debt Flagging
Oct-17 Nov-17 Dec-17 Total Debt Notifications received (012) 200 (36) 258 (42) 163 (27) Total Debt Notifications not forwarded for reason implied or explicit CoLE, timeout, etc. 56 (5) 63 (7) 32 (0) Total Debt Notifications sent to gaining supplier (112) 144 (31) 195 (35) 131 (27) Total not cancelled 89 (24) 134 (30) 83 (23) Total cancelled 55 (7) 61 (5) 48 (4) Total Debt Notifications sent to gaining supplier as % of total COS 0.6% 0.6% 0.5% Figures in brackets represent situations where an ESB Networks PAYG meter is installed.
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Debt Flagging
Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Total Debt Notifications received 237 283 291 305 320 239 216 217 224 200 258 163 Total Debt Notifications sent to gaining supplier 178 197 203 250 241 173 171 165 167 144 195 131 Total Cancelled 63 93 79 79 78 83 60 47 61 55 61 48 PAYG Debt Notifications sent to gaining supplier 22 28 31 35 27
50 100 150 200 250 300 350 Total Debt Notifications received Total Debt Notifications sent to gaining supplier Total Cancelled PAYG Debt Notifications sent to gaining supplier
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Objections – Erroneous Transfers
89 74 65 86 90 160 85 105 85 72 69 64 92 77 73 75 103 83 78 123 77 116 73 67 5,000 10,000 15,000 20,000 25,000 30,000 35,000 20 40 60 80 100 120 140 160 180
CoS Completions
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Objections
Oct-17 Nov-17 Dec-17
116 73 67 Cancellations from Objections 108 57 40 Objection emails to MRSO 9 16 11 Reasons: Uncontactable by phone 3 2 Written communication 1 1 COS confirmed 8 12 9 Other Escalation emails 4 2 6
John Bracken
16th January 2018
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Agenda
Retail Program Update
Post Meter Exchange Phase (Legacy) Revenue Protection Update ATOS Smart Update I-SEM Update
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Retail Market Programme
Business As Usual
I-SEM NIE SAP IS-U SPs / ES Infrastructure
Meter Reading Replacement/ QH remote modems pilot
Smart Enablers Smart Implementation
MCR 1187 – Eircodes interim
MCR1184 – Cooling off (CRU Sign Off O/S
Release (to be agreed)
Non Schema MCR1179 - Eligible customer files
I-SEM go live 23.05.2018 Eircodes – MCR1140, MCR0175, MCR1169 Vulnerable Customers – MCR1173 Interim Public Lighting – MCR1167 New Unmetered Tariff (NI) - MCR1154 010 Customer Validation (NI) - MCR1183 Provide MP Business Reference for reading (Non Schema) – MCR1175 Interim New Registration Default – MCR1180
Non Schema MCR1176 - Extranet Message reordering
January
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New Registrations
Choosing Electricity Supplier:.
N.B. Once payment is received and the signed Connection Agreement is returned, you must register your MPRN number with an Electricity Supplier before the connection will proceed. List and contact of Electricity suppliers.
BE energy TEL: 1800 817 383 Email: info@beenergy.ie WEB: www.beenergy.ie Bord Gáis Energy Tel: 1850 632 632 ( Residential ) Fax: (01) 876 4118 Email: elecinfo@bordgais.ie Tel: 1850 405 804 ( Commercial) Email: businessdirect@bordgais.ie Web: www.bordgaisenergy.ie Energia Tel: 1850 363 744 (Commercial) Tel: 1850 300 700 (Residential) Fax: (01) 869 2050 Email: sales@energia.ie Web: www.energia.ie Electric Ireland Tel: 1850372372 Email: service@electricireland.ie Web: www.esbelectricireland.ie Go Power TEL: : 01-866 5612
EMAIL: support@gopower.energy
WEB: www.gopower.ie Just Energy Tel: 1850 858 110 Email: customerinfo@justenergy.ie WEB: www.justenergy.ie Panda power Tel: 1890 68 68 68 Web: www.pandapower.ie Pinergy Tel: Sales1800 98 90 99 Customer Service; 1850 94 50 23 Email: customerservices@pinergy.ie Web: www.pinergy.ie Prepay Power Tel: 1800 910 010 or 021235909 Email: sales@prepaypower.ie SSE Airtricity Tel: 1850 40 40 70 Web: www.sseairtricity.com Vayu Tel: (01) 884 9400 Fax: (01) 876 1825 Email: info@vayu.ie Web: www.vayu.ie
The above list is for information purposes only. A complete list of Electricity Suppliers is available from www.cru.ie. Alternatively you may call the CRU at 1890 404 404.
insert into new customer pack
expected by end of February.
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Extranet (ROI)
MCR 1176 Extranet Message Re ordering & MCR1179 Cessation of Eligible Customer Files on the Extranet. These are on track for implementation in Q1 2018 and firm dates will be advised to market participants.
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Vulnerable Customers
As mentioned on the IGG call of the 6th December as part of MCR 1173 we are introducing 3 new codes: 008 Dexterity Impaired, 009 Mental Health 0010 Other. The code Other was requested as part of the MCR to allow ease of the introduction of a new vulnerable code to be introduced into the Market if required without the requirement
0010 is not to be used by Suppliers (i.e. Suppliers should not populate it on the inbound market messages from their backend system to ESBN until such time it has been agreed). Where the code 0010 is submitted on an Inbound message to ESB Networks, the message, in its entirety, will be rejected using the relevant rejection message, with the Code IID and a Supplier will need to resubmit the message using a valid code. This will be the case for the following messages: 010MM, 013MM, 016MM, 017MM (with CoLE)
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Eircodes
MCR 1187 includes the fixing of an existing market defect. However while looking at the technical solution, it was decided that it was more appropriate to apply the fix to the existing market defect (in relation to the A2 correspondence address where a COS is cancelled) when the final solution is being implemented at the end of Q1 2019. ESB Networks wish to let Suppliers know they may use, if they wish, the postcodes field in the market message on the A2 Correspondence Address only from 1st January 2018 to populate the A2 Correspondence Address with an Eircode noting the following: Utilise the Postal Code Field on the A2 Address only where the A2 address is different from the A1 address No initial population by ESBN of Eircodes into any A2 address Postal Code field. However, if Suppliers populate this field it will be returned by ESBN on any subsequent market messages There is no validation on the A2 address. Postcode is not a mandatory field in the A2 correspondence address and it is a Suppliers prerogative if they wish to use the field. There should be no Mass Updates of the A2 address on the 013 message as this will cause problems for the Central Market Systems and could potentially have a serious effect on its performance. Suppliers should not update the A1 Meter Point Address with an Eircode Suppliers should not update the A3 Technical Contact Address.
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Business As Usual
Summary - OP 1451848 (Winter Time) MRSO were alerted on 1st November 2017 to a problem encountered by two suppliers when uploading QH data from MM341 and MM342 for the date 29th October 2017. Issue DST (Daylight Savings Time) ended at 02:00 on 29th October 2017. An extra hour of data is collected on the 29th October, i.e. data for 25 hours (100 x 15 min segment), the extra hour is between 01:00 and 01:59. On investigation it was discovered that for 29th October 2017 (day the clock went back) the wrong offset was applied in SAP-ISU resulting in the first iteration being omitted and the second iteration being duplicated. Response Between 30th October and 1st November, a total of 4,042 MM341 and MM342 messages issued to Suppliers. Of these, 3,207 contained data for 29th October 2017. These messages were corrected and resent to Suppliers between 2nd and 7th November 2017. MM341 and MM342 with data for 29th October sent after 1st November have also been corrected and resent. Root Cause The Root cause of the problem is the SAP-ISU statement CONVERT INTO TIME STAMP. In the SAP Production system NRP, for the specific dates 29.10.2017 and 28.10.2018, the ‘CONVERT INTO TIME STAMP’ ABAP statement erroneously interprets that Daylight Saving Time ends at 1am. Business Impact and Solution Suppliers were initially unable to upload QH data for 29th October 2017. All affected messages were corrected and resent to Suppliers between 2nd and 7th November 2017. We have raised an Incident with SAP who are currently looking at the issue for us in our Pre-Production Client. Recommendations ITS recommend removing the dependency on the CONVERT INTO TIME STAMP statement and suggest that a CR be raised to implement this change.
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Post Meter Exchange Project
Exchange Program is Complete. Outstanding item is Pre Program or Legacy Exchanges (LEMs). 2,637 meters were exchanged previously for many reasons and now reviewed using system records.
Next Steps:
Close out Issue and continue with Customer at the centre of process.
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Revenue Protection Update
Update emailed to suppliers 21st Dec following meeting Red Cow 10th November.
be billed as soon as possible after the detection of the interference. Update - 40% now being done on past consumption and increasing.
Update - a lot of issues dealt with and overall improvement reported
Update - RP reporting on advance of readings in De-eng sites, Nil Cons and where reader refused access. Plus targeted local campaigns planned for 2018 supported by Data Analytics project
Update – in progress
Update – ESBN and GNI met with RP Staff from NIE in Finglas on 31/8/17 and some very useful information was shared. S Gray also met with Geoff Cromie, RP Mgr NIE separately on 18/10. It was agreed that further meetings and exchanges will take place in 2018. ESB Networks RP Service presented to the UKRPA Conference in Belfast on 23rd November.
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ATOS Transition
“As far as we are concerned, all is going well with any issues hopefully addressed. I would however appreciate any feedback from suppliers in case there are issues that are causing concerns”.
Gary McQuoid Client Executive Atos NI m: +44077333 12759
e: gary.mcquoid@atos.net
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SMART Metering update
ESB Networks I-SEM Programme Presentation to the IGG James Long
16th January 2018
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ESB Networks I-SEM Programme - General Update
We are continuing to work with the RAs, the EirGrid I-SEM Project and the other Meter Data Providers through the I-SEM Metering Working Group We are represented at the Market Trials Working Group which EirGrid’s I-SEM Project has established. At this time there remains NO Change to our understanding which remains that
ESBN, with no change to Frequency
Effecting category
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ESB Networks I-SEM Programme – Market Trials
a phase of testing to establish connection to EirGrid’s I-SEM environments
conduct an interface test to verify the ESB Network’s ability to interact with the Wholesale Market
SEM Project team
phases of the project
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ESB Networks I-SEM Programme – Market Trials
Information for Suppliers who opt-in to hook up their test EMMA
to our request to hook up their test EMMA to the ESBN dedicated Market Trials environment so to receive selected Retail Market Messages from the Unscripted Market Trials
completed by the beginning of Unscripted Market Trials (26/03)
supply and generator units that are to be used as part of these trials
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ESB Networks I-SEM Programme – Market Trials
There are three phases of the EirGrid I-SEM Project’s Market Trials viz: 1. Establishment 2. Scripted 3. Unscripted
1. Establishment – starting 1st December 2017. During this phase all participants within the
wholesale market including ESB Networks will be connecting to the EirGrid I-SEM Project’s Market Trials environment.
2. Scripted – ESB Networks will join the scripted phase of the Trial on the 7th Feb until the 15th
March when this phase will finish. We will run D+1 and D+4 settlements in line with the I-SEM Project calendar during this period. ESBN will be required during this phase to provide values to allow high demand / low wind and low demand / high wind scenarios to test the volatility of the
aggregations.
3. Unscripted – This will start on the 26th March and run till the 21st May 2018. Again ESBN will
run D+1 and D+4 settlements in line with the I-SEM Project calendar during this period. Retail Suppliers who have signed up to participate in the Market Trials will start to see the 342 and 59x suite of messages from the 26th March onwards.
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Data
movements, or NQH reads, but will have daily QH reads uploaded into it to reflect real time data. Information for Suppliers who opt-in to avail of the facility to hook up their test EMMA
that has been hooked up to our ESBN dedicated Market Trials environment.
yourselves should you be needing to submit any MM in ESBN’s dedicated Market Trials environment.
MPRN that has already been submitted in the live production environment.
messages and 342 message for the Supplier’s generators, and this could be as early as from the time your test EMMA is hooked up to the ESBN dedicated Market Trials environment.
will not be in a position to send MM341 by default thru the ESBN dedicated Market Trials environment.
ESB Networks I-SEM Programme – Market Trials
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ESB Networks I-SEM Programme – Sundry Information
MCR1182 Ver 4.0 is available at this path
https://rmdsie.files.wordpress.com/2017/04/mcr1182-impact-of-i-sem-on-the-retail-market-in-roi.pdf
https://rmdservice.com/i-sem-faqs/ ………..
RMDS website at this path https://rmdsie.files.wordpress.com/2014/03/site-specific-distribution-loss-factors-2017-20181.xlsx
Footer
Sarah Fuller 16 January 2018
Number and type of participants assured by Gemserv since 2005
NB this is not a reflection of the live market position
Gemserv 56
13 8 38 8 5
Large Supplier Small Supplier Self-Supplier Demand Side Unit Export Only Supplier
Gemserv 57
Gemserv 58
Dec 17 Jan 18 Feb 18
I-SEM Retail Market Assurance Assurance timetable to be determined Small Supplier ME
Sarah Fuller
Assurance Contract Manager
Sarah.Fuller@gemserv.com +353 (0)1 669 4630
David Kemp
Consultant
David.Kemp@gemserv.com +44 (0)20 7090 7762
rmds@gemserv.com
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IGG Meeting
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Next Steps
Diary dates for next meetings:
Dates for 2018 are on Calendar of Events on RMDS website www.rmdservice.com