BOARD OF DIRECTORS REPORT To: David A. Genova, General Manager and - PDF document

1.C.5 BOARD OF DIRECTORS REPORT To: David A. Genova, General Manager and CEO Date: January 12, 2017 From: William C. Van Meter, Assistant General GM Manager, Planning Date: January 12, 2017 Board Meeting Date: January 17, 2017 Subject: Pass Program Study Update Information ATTACHMENTS:  PPWG Update OpsCust Board Committee 01-17-2017 Accessible (PPTX) Prepared by: Mike Washington, Title VI Manager William Van Meter, Assistant General Manager, Planning Approved by: Packet Pg. 30

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Pass Program Study Update Operations & Customer Service Committee January 17, 2016 Packet Pg. 31

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Board Commitments In September 2015 the Board approved final changes to the EcoPass programs with a commitment to: A. Convene an RTD and Stakeholder Pass Program Working Group B. Define goals for pass programs C. Revisit pricing for pass programs 2 Packet Pg. 32

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Objectives Convene a Pass Program Working Group to... A. Revisit and refine goals for each pass program, B. Refine pricing and administration of each pass program, C. Recommend pass program policy revisions, and D. Recommend criteria for RTD to use in evaluating future proposals for new pass programs 3 Packet Pg. 33

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Guiding Principles � Brand loyalty � Convenience � Cost-effectiveness � Equitable access � Increased ridership � Meet strategic budget plan targets � Revenue certainty � Simplifying rider-operator interactions 4 Packet Pg. 34

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Overview of Recent Activity q Hired a Facilitator – Hughes Collaboration q Interviewed key internal staff members q In the process of procuring technical consultant support services q Selected 26 working group members after over 40 interviews 5 Packet Pg. 35

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Group Member Selection Criteria • Inclusion – All perspectives and all key stakeholders – pass users, riders who don’t uses passes, business interests, advocacy groups, etc. – The full range of economic status, race, gender, age, disability, etc. have to have a place at the table • Representation – The seat at the table has to be assigned to someone who has credibility with the group s/ he seeks to represent 6 Packet Pg. 36

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Invited Members Invitee In vitee Or Orga ganiz nization ation In Invitee vitee Or Orga ganiz nization ation Heather Copp Heather Copp RTD Ken Lloy Ken Lloyd Regional Air Quality Council M ichael M ichael Northeast Transportation RTD Angie M alpiede Angie M alpiede Wa Washing shington ton Connections East High School North Area Transportation TBD TBD Karen Stuart Karen Stuart Constitutional Scholars Alliance East High School Denver Regional Council of TBD TBD Doug Rex Doug Rex Constitutional Scholars Governments M etro Chamber of M izr M izraim Cor aim Corder dero Ay Aylene McCallum lene McCallum Downtown Denver Partnership Commerce City and County of Denver Colorado Department of Chriss Chrissy Fanganello y Fanganello M ark Imhof M ark Imhoff Public Works Transportation Dace W Dace West est M ile High Connects Nic Nicole P ole Portee ortee Denver Public Schools South M etro Economic Sheila L Sheila Lynch ynch Tri-County Health Steve Klaussing Steve Klaussing Partnership Denver Regional M obility and Car Carolyn Buchanan olyn Buchanan M ary Y M ary Y oung oung Boulder City Council Access Council City and County of Denver Boulder Economic Dionne Williams Dionne Williams John Tayer John T ayer Office of Children’s Affairs Development Inter-Neighborhood Joel Noble Joel Noble Scot Scott McCarey t McCarey Boulder County Cooperation Kathleen Osher Kathleen Osher Transit Alliance Felicia Griffin Felicia Griffin FRESC Bill M arino Bill M arino West Colfax Susan Jordan Susan Jordan Children’s Hospital 7 Packet Pg. 37

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Protocol Overview q Meets once a month q Open to the public and advertised on the RTD Board Calendar q Public comment at the beginning of each meeting q Convened in different locations throughout the district q Reach Consensus on all recommendations made to Staff 8 Packet Pg. 38

1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program Planned Timeline 1 st Quarter 2017 3 rd – 4 th Quarter 4 th Quarter 2017 2017 Select and Invite Evaluate Options Participants Explore Options 1 st Quarter 2017 3 rd Quarter 2017 1 st Quarter 2018 Process Evaluation Reach Consensus Agreement Criteria 2 nd Quarter 2017 2 nd – 3 rd Quarter 1 st Quarter 2018 2017 Framing the Final Report Problem Data Deep Dive 9 Packet Pg. 39

Questions? 10 Packet Pg. 40 1.C.5.a Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program