BOARD OF DIRECTORS REPORT To: David A. Genova, General Manager and - - PDF document

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BOARD OF DIRECTORS REPORT To: David A. Genova, General Manager and - - PDF document

Jan 28, 2024 419 likes •545 views

1.C.5 BOARD OF DIRECTORS REPORT To: David A. Genova, General Manager and CEO Date: January 12, 2017 From: William C. Van Meter, Assistant General GM Manager, Planning Date: January 12, 2017 Board Meeting Date: January 17, 2017 Subject:

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BOARD OF DIRECTORS REPORT

To: David A. Genova, General Manager and CEO Date: January 12, 2017 From: William C. Van Meter, Assistant General Manager, Planning GM Date: January 12, 2017 Board Meeting Date: January 17, 2017 Subject: Pass Program Study Update Information

ATTACHMENTS:  PPWG Update OpsCust Board Committee 01-17-2017 Accessible (PPTX)

Prepared by: Mike Washington, Title VI Manager William Van Meter, Assistant General Manager, Planning Approved by:

1.C.5 Packet Pg. 30

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Pass Program Study Update

Operations & Customer Service Committee January 17, 2016

1.C.5.a Packet Pg. 31 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Board Commitments

In September 2015 the Board approved final changes to the EcoPass programs with a commitment to:

  • A. Convene an RTD and Stakeholder Pass

Program Working Group

  • B. Define goals for pass programs
  • C. Revisit pricing for pass programs

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1.C.5.a Packet Pg. 32 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Objectives

Convene a Pass Program Working Group to...

  • A. Revisit and refine goals for each pass program,
  • B. Refine pricing and administration of each pass

program,

  • C. Recommend pass program policy revisions,

and

  • D. Recommend criteria for RTD to use in

evaluating future proposals for new pass programs

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1.C.5.a Packet Pg. 33 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Guiding Principles

Brand loyalty Convenience Cost-effectiveness Equitable access Increased ridership Meet strategic budget plan targets Revenue certainty Simplifying rider-operator interactions

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1.C.5.a Packet Pg. 34 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Overview of Recent Activity

q Hired a Facilitator – Hughes Collaboration q Interviewed key internal staff members q In the process of procuring technical

consultant support services

q Selected 26 working group members after

  • ver 40 interviews

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1.C.5.a Packet Pg. 35 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Group Member Selection Criteria

  • Inclusion

– All perspectives and all key stakeholders – pass users,

riders who don’t uses passes, business interests, advocacy groups, etc.

– The full range of economic status, race, gender, age,

disability, etc. have to have a place at the table

  • Representation – The seat at the table has to be

assigned to someone who has credibility with the group s/ he seeks to represent

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1.C.5.a Packet Pg. 36 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Invited Members

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In Invitee vitee Or Orga ganiz nization ation In Invitee vitee Or Orga ganiz nization ation

Heather Copp Heather Copp RTD Ken Lloy Ken Lloyd Regional Air Quality Council M ichael M ichael Wa Washing shington ton RTD Angie M alpiede Angie M alpiede Northeast Transportation Connections TBD TBD East High School Constitutional Scholars Karen Stuart Karen Stuart North Area Transportation Alliance TBD TBD East High School Constitutional Scholars Doug Rex Doug Rex Denver Regional Council of Governments M izr M izraim Cor aim Corder dero M etro Chamber of Commerce Ay Aylene McCallum lene McCallum Downtown Denver Partnership Chriss Chrissy Fanganello y Fanganello City and County of Denver Public Works M ark Imhof M ark Imhoff Colorado Department of Transportation Dace W Dace West est M ile High Connects Nic Nicole P

  • le Portee
  • rtee

Denver Public Schools Sheila L Sheila Lynch ynch Tri-County Health Steve Klaussing Steve Klaussing South M etro Economic Partnership Car Carolyn Buchanan

  • lyn Buchanan

Denver Regional M obility and Access Council M ary Y M ary Y

  • ung
  • ung

Boulder City Council Dionne Williams Dionne Williams City and County of Denver Office of Children’s Affairs John T John Tayer ayer Boulder Economic Development Joel Noble Joel Noble Inter-Neighborhood Cooperation Scot Scott McCarey t McCarey Boulder County Kathleen Osher Kathleen Osher Transit Alliance Felicia Griffin Felicia Griffin FRESC Bill M arino Bill M arino West Colfax Susan Jordan Susan Jordan Children’s Hospital

1.C.5.a Packet Pg. 37 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Protocol Overview

q Meets once a month q Open to the public and advertised on the RTD

Board Calendar

q Public comment at the beginning of each

meeting

q Convened in different locations throughout the

district

q Reach Consensus on all recommendations

made to Staff

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1.C.5.a Packet Pg. 38 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Planned Timeline

1st Quarter 2017 Select and Invite Participants 1st Quarter 2017 Process Agreement 2nd Quarter 2017 Framing the Problem 2nd – 3rd Quarter 2017 Data Deep Dive 3rd Quarter 2017 Evaluation Criteria 3rd – 4th Quarter 2017 Explore Options 4th Quarter 2017 Evaluate Options 1st Quarter 2018 Reach Consensus 1st Quarter 2018 Final Report

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1.C.5.a Packet Pg. 39 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program

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Questions?

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1.C.5.a Packet Pg. 40 Attachment: PPWG Update OpsCust Board Committee 01-17-2017 Accessible (3036 : Pass Program