AOC meeting 7 February 2017 CSO Orienteringsmde 20. juni 2016 - - PowerPoint PPT Presentation
1 AOC meeting 7 February 2017 CSO Orienteringsmde 20. juni 2016 Agenda Welcome Minutes from last meeting Information from CPH including updates on following issues: Security ACUS Safety CPH NOW BAX Arrival/BAG
7 February 2017
CSO Orienteringsmøde
Welcome Minutes from last meeting Information from CPH including updates on following issues:
Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim
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Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim
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by/Johnnie Müller
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Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim
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Hardware deployment started
Experienced issues with certain DCS apps and airport applications
Deployment has been carefully coordinated with CPH TRA and handlers
Training performed
Handlers TTT trained – end user training performed
Non-handlers trained in user administration (for staff access)
Support
Support successfully in housed
ACUS field service team trained
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2016 / 2017
ACUS HL project plan
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Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr
Negotiations Project initiation Service Design Service config. HW installation UAT LOA HW procurement – minimum order SOW3 Cut over complete Post impl. Support model Training
Project milestones On location test lab UAT acceptance
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Status of applications not signed off: Show Stopper for deployment? Ink (CFS) No Ink (Menzies) Yes Turkish Yes Iberia Express Yes Delta No Vueling No Emirates No AYRes No SGH Wizard Search No Citrix Metaframe (Aviator) No Redcap No BRS No In PRD and tested by Amadeus - Need CPH/SGH Signoff All OK apart from DCP issue which is being worked on. Printer just feeds paper with no printed output when print command is sent Will be delayed until after cutover as not required right now, lower priority Everything working with exception of DCP. This has now been resolved by Navitaire and has been tested today. Issue with slow responses and inability to activiate charging link from within application, under investigation Auto refresh of boarding progress is not working. New package is being prepared to resolve this Jouni at AY is providing new Config - We continue to chase for progress report - but as yet, nothing! Carsten confirmed this is only used at Ticket Desk Potential to delay the Check-In deployment for the desks used by TK (130 to 135 in T2) whilst we complete the Comments Wizard Search is now OK. We have installed a PDF viewer which has been successfully tested and rolled out. NB This viewer does not have a printing function, which may be required by SGH. This is included in ACUS product roadmap but will not be ready for go live date Application is working, however, Joseph and Henrik (Aviator) are working to limit the number of workstations from which it can be accessed to ensure that Aviator users do not run out of client licenses. This is now implemented but cannot be tested until the related workstations are installed We have requested CPH to configure this within the application. This should now be complete and is ready for
noticed that screen resolution has changed but application has crashed twice at gates today CFS confirms they have successfully tested fix for BPP and passport scanning. There is also a fix for the LPA which has yet to be tested, but this is not a show stopper for deployment All OK, apart from Document Printing which is mis-aligned. We are working to resolve this.
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Gates A 29-34 Gates D1/101- D4/104 Gates B2, B3, B5, B7 and B9 T3 Check-In T2 Check-In Desks 75-83 and 87-94 Transfer Desks Other Areas To be deployed
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Task Name Duration Start Finish Gates B4,B6,B8,B10 and B14 (13) 1 day Sun 05-02-17 Sun 05-02-17 Gates B15,B19 (9) 1 day Mon 06-02-17 Mon 06-02-17 Check-In Desks 145 to 154 (10) CFS Migration 1 day Tue 07-02-17 Tue 07-02-17 Gates F1,F3,F4,F5,F7,F8 (12) CFS Migration 1 day Tue 07-02-17 Tue 07-02-17 Gates F9 and F10 (4) 0;5 days Wed 08-02-17 Wed 08-02-17 Gates C2,C3,C4,C5,C6 and C7 (12) 1 day Wed 08-02-17 Wed 08-02-17 Desks 95 to 109 (15) 1 day Thu 09-02-17 Thu 09-02-17 Gates A2,A4,A6,A7,A8,A9 and A11 (19) 1 day Sun 12-02-17 Sun 12-02-17 Gates A12,A14,A15,A17,A18, and A20 (18) 1 day Mon 13-02-17 Mon 13-02-17 Gates A21-A28 (18) 1 day Tue 14-02-17 Tue 14-02-17 Desks 110 to 120 (11) 1 day Wed 15-02-17 Wed 15-02-17 Desks 121 to 132 (12) 1 day Thu 16-02-17 Thu 16-02-17 Desks 133 to 144 (12) 1 day Sun 19-02-17 Sun 19-02-17 Gates C10 and C15 (11) 1 day Mon 20-02-17 Mon 20-02-17 Gates C16,C17,C18,C19 and C26 (18) 1 day Tue 21-02-17 Tue 21-02-17 Gates C27,C28 and C29 (18) 1 day Wed 22-02-17 Wed 22-02-17 Gates C30,C32,C33 (18) 1 day Thu 23-02-17 Thu 23-02-17 Gates C34,C35 and C36 (18) 1 day Sun 26-02-17 Sun 26-02-17 Gates C37 and C39 (13) 1 day Mon 27-02-17 Mon 27-02-17 Transfer Desks 1-9 (9) 1 day Tue 28-02-17 Tue 28-02-17 Baggage Services (6) 0;5 days Wed 01-03-17 Wed 01-03-17 Load Control (8) 0;5 days Wed 01-03-17 Wed 01-03-17 Ramp Offices (Jetway - Printer Huts) (34) 2 days Thu 02-03-17 Fri 03-03-17 Ticket Desks (11) 3 days Mon 06-03-17 Wed 08-03-17 Other Back Office Locations T2 (17) 1 day Thu 09-03-17 Thu 09-03-17 Other Back Office Locations T3 (21) 2 days Fri 10-03-17 Mon 13-03-17
Week 6 Week 7 Week 8 Week 9 Week 10
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Continued deployment Application configuration
Turkish airlines DCS
Error correction
Outstanding items
CPH Project Team
Jan Andersen IT Asset Manager Copenhagen Airports A/S Lufthavnsboulevarden 6 2770 Kastrup Denmark Tel: (+45) 29 60 25 35 E-mail: jan.andersen@cph.dk Eva Lundh IT Asset Manager Copenhagen Airports A/S Lufthavnsboulevarden 6 2770 Kastrup Denmark Tel: (+45) 21 60 79 29 E-mail: e.lundh@cph.dk Carina Frederiksen Project Manager IT Projects Copenhagen Airports A/S Lufthavnsboulevarden 6 2770 Kastrup Denmark Tel: (+45) 53781053 E-mail: carina.frederiksen@cph.dk
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Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim
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* compared with the same period last year January Actual Number of safety reports 96 96 Number of operations 19122 19122 January Actual Actual Trend* −
− −
− Number of Runway Excursions −
Overall Safety figures
Year To Date Actual
SPI-1: Runway Safety
Year To Date Number of Runway Incursions Number of crossings of lit stop bars
* compared with the same period last year January Actual Actual Trend* Number of reported near-misses per 10.000 ops. 5,75 5,75 ↑
0,52 0,52 ↑ January Actual Actual Trend* Number of aircraft damages per 10.000 ops. 0,52 0,52 ↓ Number of aircraft damages inv. CPH per 10.000 ops. 0,00 0,00 − January Status Status grøn gul rød Ground radar 1 1 1 1 Navigation aids Runway- and Taxiway lighting 1 1 1 1 Tactical- and Operational information 2 2 Meteorological aids
Event(s) w ith minor operational consequence (B, C)
Year To Date
Event(s) w ith major operational consequence (AA, A)
Number of events Year To Date
SPI-4: Aircraft damages SPI-3: Near-misses involving aircraft
Year To Date
SPI-5: Operational status of CNS/ATM
No registered event, or event(s) w ith no operational consequence (D, E)
January Actual Actual Trend* Number of total identified birdstrikes 2 2 ↓
1 1 − Percent of birdstrikes reported by pilots 50% 50% ↑ January Actual Actual Trend* Percentage of near-misses that are self-reported 0% 0% ↓ Number of self-reported CNS occurrences 2 2 ↑
SPI-6: Birdstrikes
Year To Date
SPI-7: Safety Culture
Year To Date * compared with the same period last year
Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim
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Næste afdelingsmøde er:
Self-service solution for all employees at the airport. Knowledge Search, report incidents, requests and news. Web-app and browser (adaptive web design). Available both via PC and mobile phone.
What is CPH NOW?
Ordering and inquiry - eg .: Applicaion for ID card Application for Parkingcard Cleaning inquiries Inquiries on logistics and receipt of goods Inquiries about technical services Ordering firefighter course
What does it do?
Guidelines 400 updated guidelines covering e.g. rules and regulations, and information
Especially relevant to you: Easily accessible AOC category Only available for AOC members News – e.g.: Announcement concerning supply work. Announcements from the TVC. Announcements from the ID card office Announcements about building projects Report incidents Report IT incidents (CPH IT) Status on technical incidents (TVC)
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Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim
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AOC Status Update 7 February 2017 Project Team: SAS Ground Handling, Aviator and Menzies Aviation CPH BAG, TRA, PEX, PTE Project Leader: Louise Brix-Hansen
Key Areas Identified to Achieve Target Performance
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#1
Preparatio n Accurate ETA BAX Volume Access to Stand
= Optimal planning
#2
Resource s & Equipmen t Ready at arrival Right persons and equipmen t
= Timely
#3
Processe s
Standardi zation Reduce variation
= Efficient process
#4
Capacity Offloading area Allocation Utilization
= Queue reduction
Focusing on these four areas will assist to improve the KPI performance and reduce the overall time passengers will wait for their baggage upon arrival. Majority of delays occur during the first three areas: main improvement will be seen if we can improve the arrival timeliness and ensure the right staff is ready at the ramp, with the right equipment, when the aircraft arrives. The time spent for offloading the aircraft is very dependent on the BAX volume, whether it is bulk or containerized arrivals. By improving the allocation of arrival lanes and increase the use of arrival lane 1 and 2 we can reduce time spent queuing.
Reflections and Conclusions Key Areas Impacting Performance
Improvement Initiatives - Overview
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Responsible Party Amount of Initiatives
Airlines 10 Ground Handlers 25 BAG 14 TRA 12 PTE 10 IT 4 MAP 6 MAS 1
# Highest Impact Initiatives
Responsible Party
1 Timely arrival of aircrafts / Implementing Arrival Slots of +/- 10 minutes (or 5, or 3) 50% Airlines 2 Implement Peak Season extra payment for Airlines to Ground Handlers to cover extra costs 30% Airlines/Ground Handlers 3 Ground Handler internal ”SWAT” team, covering Ramp, transportation and Baggage Hall 30% Ground Handlers 4 Resources timely in place – improve planning process, considering variation in BAX and ETAs 20% Ground Handlers 5 Free up space and access to stands to prepare equipment prior aircraft arrival 10% CPH TRA 6 Improve Arrival Belt allocation process, through reduction of constraints and system upgrade 10% CPH BAG 7 Additional offloading lanes and extra inlets on Racetracks 10% CPH BAG
Status CPH EK BA Menzies SGH Aviator Total
Not started 18 3 3 8 5 7 44 (blank) 2 2 1 1 6 In progress 9 7 5 8 29 Delayed 1 1 Postponed 4 4 Rejected 1 1 2 4 Partially completed 3 1 1 1 2 8 Completed 1 3 3 6 10 7 30
Agreed Actions
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addressed to improve processes
AOC Status Update 7 February 2017 Louise Brix-Hansen Senior Project Manager Passenger & Terminal Services
Project Approach
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Collect Releva nt Input Identify Strateg ic Challe nge Situati
Analysi s Identify Possibl e Solutio ns 2017- 2023 Recom
tion
Project Developments Areas to Study Actions
Stakeholder Interviews Review of BAX Arrival Analysis Findings Review of BRP2-1 Findings Gemba Visits Data Collection Root-cause Analysis Idea Generation and Consolidation Testing and Evaluation Agreement on Recommendations
Capacity Phase 1 Q1-2 2017
CPH Capacity GH Capacity Utilization
Processes Phase 2 Q3-4 2017
Ground Handler CPH BAG SKAT Other Operators
Experience Phase 3 Q3-4 2017
Wayfinding Waiting Time Emotional
Current Recommmendations for Evaluation
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Initiatives from BRP2 and BAX Arrival Analysis 48 in Total Initiatives with impact on offloading capacity 17 Initiatives with impact on racetrack capacity 11 Initiatives with impact on logistics capacity 35 Initiatives with impact on PAX areas 12 In Phase 1 scope: 8 Potentially in scope 1 or 2: 29 Not in scope: 11