1 AOC meeting 7 February 2017 CSO Orienteringsmøde 20. juni 2016
Agenda Welcome Minutes from last meeting Information from CPH including updates on following issues: Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim 2
Agenda Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim 3
4 Security update – 7th February by/Johnnie Müller
Performance report week 1-5 5
Agenda Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim 6
Activities Since Last AOC Status Hardware deployment started Experienced issues with certain DCS apps and airport applications Deployment has been carefully coordinated with CPH TRA and handlers Training performed Handlers TTT trained – end user training performed Non-handlers trained in user administration (for staff access) Support Support successfully in housed ACUS field service team trained 7
ACUS HL project plan 2016 / 2017 Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr Negotiations LOA Project initiation HW procurement – minimum order Service Design SOW3 On location test lab Config. Complete – 1A tested Service config. UAT acceptance UAT Cut over complete HW installation Post impl. Training Support model Project milestones 8 8
Application status (not signed off) Show Stopper for deployment? Status of applications not signed off: Comments CFS confirms they have successfully tested fix for BPP and passport scanning. There is also a fix for the LPA which Ink (CFS) No has yet to be tested, but this is not a show stopper for deployment Yes All OK, apart from Document Printing which is mis-aligned. We are working to resolve this. Ink (Menzies) Yes Potential to delay the Check-In deployment for the desks used by TK (130 to 135 in T2) whilst we complete the Turkish All OK apart from DCP issue which is being worked on. Printer just feeds paper with no printed output when print Iberia Express Yes command is sent No Will be delayed until after cutover as not required right now, lower priority Delta Vueling Everything working with exception of DCP. This has now been resolved by Navitaire and has been tested today. Issue with slow responses and inability to activiate charging link from within application, under investigation No No Emirates Auto refresh of boarding progress is not working. New package is being prepared to resolve this Jouni at AY is providing new Config - We continue to chase for progress report - but as yet, nothing! Carsten AYRes No confirmed this is only used at Ticket Desk Wizard Search is now OK. We have installed a PDF viewer which has been successfully tested and rolled out. NB This viewer does not have a printing function, which may be required by SGH. This is included in ACUS product roadmap SGH Wizard Search but will not be ready for go live date No Application is working, however, Joseph and Henrik (Aviator) are working to limit the number of workstations from Citrix Metaframe (Aviator) which it can be accessed to ensure that Aviator users do not run out of client licenses. This is now implemented but No cannot be tested until the related workstations are installed We have requested CPH to configure this within the application. This should now be complete and is ready for Redcap testing. It should be noted that the application is in use already despite the screen resolution issue. We have No noticed that screen resolution has changed but application has crashed twice at gates today No In PRD and tested by Amadeus - Need CPH/SGH Signoff BRS 9
Status of deployment 03/02/2017 Gates A 29-34 Gates D1/101- D4/104 Gates B2, B3, B5, B7 and B9 T3 Check-In T2 Check-In Desks 75-83 and 87-94 Transfer Desks Other Areas To be deployed 10
Deployment plan Task Name Duration Start Finish Gates B4,B6,B8,B10 and B14 (13) 1 day Sun 05-02-17 Sun 05-02-17 Gates B15,B19 (9) 1 day Mon 06-02-17 Mon 06-02-17 Check-In Desks 145 to 154 (10) CFS Migration 1 day Tue 07-02-17 Tue 07-02-17 Gates F1,F3,F4,F5,F7,F8 (12) CFS Migration 1 day Tue 07-02-17 Tue 07-02-17 Week 6 Gates F9 and F10 (4) 0;5 days Wed 08-02-17 Wed 08-02-17 Gates C2,C3,C4,C5,C6 and C7 (12) 1 day Wed 08-02-17 Wed 08-02-17 Desks 95 to 109 (15) 1 day Thu 09-02-17 Thu 09-02-17 Gates A2,A4,A6,A7,A8,A9 and A11 (19) 1 day Sun 12-02-17 Sun 12-02-17 Gates A12,A14,A15,A17,A18, and A20 (18) 1 day Mon 13-02-17 Mon 13-02-17 Week 7 Gates A21-A28 (18) 1 day Tue 14-02-17 Tue 14-02-17 Desks 110 to 120 (11) 1 day Wed 15-02-17 Wed 15-02-17 Desks 121 to 132 (12) 1 day Thu 16-02-17 Thu 16-02-17 Desks 133 to 144 (12) 1 day Sun 19-02-17 Sun 19-02-17 Gates C10 and C15 (11) 1 day Mon 20-02-17 Mon 20-02-17 Gates C16,C17,C18,C19 and C26 (18) 1 day Tue 21-02-17 Tue 21-02-17 Week 8 Gates C27,C28 and C29 (18) 1 day Wed 22-02-17 Wed 22-02-17 Gates C30,C32,C33 (18) 1 day Thu 23-02-17 Thu 23-02-17 Gates C34,C35 and C36 (18) 1 day Sun 26-02-17 Sun 26-02-17 Gates C37 and C39 (13) 1 day Mon 27-02-17 Mon 27-02-17 Transfer Desks 1-9 (9) 1 day Tue 28-02-17 Tue 28-02-17 Week 9 Baggage Services (6) 0;5 days Wed 01-03-17 Wed 01-03-17 Load Control (8) 0;5 days Wed 01-03-17 Wed 01-03-17 Ramp Offices (Jetway - Printer Huts) (34) 2 days Thu 02-03-17 Fri 03-03-17 Ticket Desks (11) 3 days Mon 06-03-17 Wed 08-03-17 Week 10 Other Back Office Locations T2 (17) 1 day Thu 09-03-17 Thu 09-03-17 Other Back Office Locations T3 (21) 2 days Fri 10-03-17 Mon 13-03-17 11
Next Steps… Continued deployment Application configuration Turkish airlines DCS Error correction Outstanding items 12
For any questions, please contact us … CPH Project Team Carina Frederiksen Project Manager IT Projects Copenhagen Airports A/S Lufthavnsboulevarden 6 2770 Kastrup Denmark Tel: (+45) 53781053 E-mail: carina.frederiksen@cph.dk Jan Andersen IT Asset Manager Copenhagen Airports A/S Lufthavnsboulevarden 6 2770 Kastrup Denmark Tel: (+45) 29 60 25 35 E-mail: jan.andersen@cph.dk Eva Lundh IT Asset Manager Copenhagen Airports A/S Lufthavnsboulevarden 6 2770 Kastrup Denmark Tel: (+45) 21 60 79 29 E-mail: e.lundh@cph.dk 13
Agenda Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim 14
Safety Performance Indicators – Jan 2017 Overall Safety figures January Year To Date Actual Actual Number of safety reports 96 96 Number of operations 19122 19122 SPI-1: Runway Safety January Year To Date Actual Actual Trend* Number of Runway Incursions 0 0 − - Involving CPH 0 0 − Number of crossings of lit stop bars 0 0 − - Involving CPH 0 0 − Number of Runway Excursions 0 0 − * compared with the same period last year
Safety Performance Indicators – Jan 2017 SPI-3: Near-misses involving aircraft January Year To Date Actual Actual Trend* Number of reported near-misses per 10.000 ops. 5,75 5,75 ↑ - Avoiding actions required 0,52 0,52 ↑ SPI-4: Aircraft damages January Year To Date Actual Actual Trend* Number of aircraft damages per 10.000 ops. 0,52 0,52 ↓ Number of aircraft damages inv. CPH per 10.000 ops. 0,00 0,00 − SPI-5: Operational status of CNS/ATM January Year To Date Status Status Number of events gul rød grøn Ground radar 1 1 0 1 1 0 Navigation aids 0 0 0 0 0 0 Runway- and Taxiway lighting 1 1 0 1 1 0 Tactical- and Operational information 2 0 0 2 0 0 Meteorological aids 0 0 0 0 0 0 No registered event, or event(s) w ith Event(s) w ith minor operational Event(s) w ith major operational no operational consequence (D, E) consequence (B, C) consequence (AA, A) * compared with the same period last year
Safety Performance Indicators – Jan 2017 SPI-6: Birdstrikes January Year To Date Actual Actual Trend* Number of total identified birdstrikes 2 2 ↓ - Number of birdstrikes (high risk species) 1 1 − Percent of birdstrikes reported by pilots 50% 50% ↑ SPI-7: Safety Culture January Year To Date Actual Actual Trend* Percentage of near-misses that are self-reported 0% 0% ↓ Number of self-reported CNS occurrences 2 2 ↑ * compared with the same period last year
Agenda Security ACUS Safety CPH NOW BAX Arrival/BAG Reclaim 18
What is CPH NOW? Self-service solution for all employees at the airport. Næste afdelingsmøde er: Knowledge Search, report incidents, requests and news. Onsdag den 4. maj Web-app and browser (adaptive web design). Available both via PC and mobile phone. - og så ses vi jo 18. marts :o)
What does it do? Ordering and inquiry - eg .: Guidelines Applicaion for ID card 400 updated guidelines covering e.g. Application for Parkingcard rules and regulations, and information Cleaning inquiries on services. Inquiries on logistics and receipt of goods Inquiries about technical services Especially relevant to you: Ordering firefighter course Easily accessible AOC category Only available for AOC members Report incidents Report IT incidents (CPH IT) Status on technical incidents (TVC) News – e.g.: Announcement concerning supply work. Announcements from the TVC. Announcements from the ID card office - og så ses vi jo 18. marts :o) Announcements about building projects
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