AOC meeting 12 June 2018 Agenda Welcome Minute from last meeting - - PowerPoint PPT Presentation

AOC meeting

12 June 2018

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

2

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

3

➔ PRM-Tender 2018:

List of tenderers, contract winner and main changes to new contract

Philip Etin, 12th of June 2018

Tenderers and contract winner

➔ Tenderers: Falck, G4S, ISS and Securitas. ➔ Selection criteria (overall): Reliability of delivery, Quality and Price. Build

from a wide selection of sub-criterias

➔ Falck won the tenderer based on high quality in all aspects and the lowest

price

25 April 2018 5

Main changes in the new PRM contract

6

➔ Price pr. PRM lowered with more than 5% compared to existing contract. Prices can be

adjusted according to price index once a year

➔ From 2 to 3 ambulifts = smoother operation airside ➔ More strict quality targets in relation to arriving PRMs (prebooked: 80% → 85% must wait

no longer than 5 minutes from “on block” and non-prebooked 80% → 85% must wait no longer than 25 minutes from “on block”)

➔ Upgrade of existing PRM lounge facilities and successive commissioning of several

smaller lounges/hubs

➔ Added service in contract “Delivery of PRM pax’ own wheelchair at gate upon arrival”

➔ Falck will be present and prepared in the gate/apron upon arrival to secure delivery of wheelchair from

baggage Ground Handler to the gate area for the convenience to the PRM passenger

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

7

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

8

Runway incursions

➔ Increasing trend, but no consecutive

exceeding of monthly alert levels*.

➔ YTD performance is acceptable. ➔ 3 out of 5 runway incursions this year

involved inactive RWY 12/30.

➔ SCM investigates all runway incursions to

identify contributing factor(s) and to monitor and react according to the three alert levels*.

1 runway incursion reported for this month: An aircraft crossed illuminated stopbar on TWY D towards RWY 12/30 without ATC clearance. *The alert levels are calculated according to ICAO’s recommended method of trend monitoring.

Safety culture

Goals that CPH aims to achieve:

➔ Management in CPH is striving to make

safety relevant to everybody.

➔ Cultivating a good culture of safety is

everybody’s responsibility.

➔ Actively report safety related concerns,

risks and incidents to SCM.

➔ SCM is working on measuring safety

culture both internally in CPH departments and externally. As soon as we have reportable measures, they will be published in the safety report.

➔ How can we assist you in achieving these

goals?

➔ Do you need assistance in promoting

safety in your department or company? Let us help you out. Contact us at: safety@cph.dk

Flight safety is an investment in the sustainability of our business at CPH. CPH aims to be one of the best airports in managing flight safety by cultivating a culture of Safety Excellence.

CNS/ATM

CNS/ATM system Support systems to CNS/ATM

(power supply, network, etc.)

SCM and ATM departments are working on improving the presentation form of CNS/ATM related safety data. Therefore, no trend and analysis will be displayed for the moment.

No safety consequences:

➔ ATC observed a big unexpected yellow

marking on their ASMGCS (ground radar) screen due to an error of an entered value in the radar system from CPH side. The error was corrected immediately and the event had no safety consequence. Safety consequences:

➔ Nothing to report.

High Risk Birdstrikes per 10,000ops

“High risk species” are defined as species located on orange or red risk level of the Wildlife Risk Assessment Matrix. A species risk level is based on the severity of a strike and frequency of strikes.

* ”SPI” indicates actual occurences per 10,000ops

Safety Performance Indicators (SPIs) that SCM monitor internally

➢

Conflict and near-conflict in aerodrome control zone between Aircraft and:

• Aircraft
• Terrain
• Infrastructure/equipment
• Unmanageable item, e.g. drones.

➢

Conflict and near-conflict on ground between Aircraft and:

• Aircraft
• Vehicle/person (incl. movement behind/in front of Aircraft)
• Terrain
• Infrastructure/equipment

➢

Runway/Taxiway excursion

➢

Non-compliance with safety-related local regulations

➢

Inability to provide ATM services or to execute ATM functions

➢

Vehicles and Aircraft deviates from ATC-clearance on ground:

• Push-back
• Taxi (incl. incorrect movement)
• Missed approach

➢

FOD related

• FOD status
• Efficiency of FOD Management

➢

Aircraft damage caused by:

• CPH’s people, procedure and equipment
• Ground handler’s people, procedure and equipment

➢

Incorrect parking of aircraft

➢

Crossing of illuminated stop bars

SCM reports to Senior Management and in Safety Report if/when an unwanted development of trend is identified.

SCM monitors all reported safety observations and incidents. Based on SCM’s experience, the types of incidents listed above represent historically reported topics. In case new safety concerns/risk are put forward, SCM will add them to the Indicator & Risk monitoring list.

➔ Identified occurrences that

currently require further investigation:

Deviation from pushback clearance

➔ Increasing trend and reaching 3. level of

alert in April.

➔ The increase is, to some extend, related

to the increased awareness of reporting.

➔ SCM and Naviair have, however,

increased focus on monitoring this type of

• event. Aerodrome Operations Dept. is in

dialogue with related ground handlers.

4 reported for this month. *The alert levels are calculated according to ICAO’s recommended method of trend monitoring.

Contact us at CPH Safety & Crisis Management (SCM)

❖ If you have any safety related observation, concerns or

improvement ideas? Report via CPHNOW or scan the QR-code https://cphprod.service-now.com/cphnow?id=safety_event

❖ If you plan any changes to procedures/processes, equipment or

infrastructure? Contact us via Risikovurdering@cph.dk

❖ Generally safety related questions: Contact us via Safety@cph.dk

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

17

Security update – June 12th

by/Johnnie Müller

➔ Update from Security

➔CSC Performance report week 19 - 23 ➔Why a new procedure in staff checks ➔Family Lanes at CSC during the summer period

19

20

Performance report week 19 - 23

3

Test procedures in the staff checks in T2 (Vestvagten) and T3 (Ankomstvagten)

PROCEDURE

➔ We are testing a new procedure of selection for x-ray and ETD check.

REASON

➔ We have found that it is possible to by-pass the rules for random selection such as

passing your belongings to another person. SELECTION

➔ The new doorway indicates by random selection, who can be selected for the ETD

• check. After the random selection the Security staff will manually select a couple of

persons at a time for the ETD check. EFFECT

➔ Staff will experience the queue as being a bit longer than before since they are

standing in line for 1 process in stead of 2 – the queue is processed fast though.

➔ The current procedure slightly reduces the number of ETD checks. ➔ There will be some waiting time when i.e. crews and workmen arrive in groups. ➔ During peaks (primarily from 5:45am to 6:30am) we have measured a waiting time

• f no more than 4-5 minutes.

FUTURE

➔ We are working on finding the right solution which may be manual or electronical.

For minimum waiting time during peak periods, use the T3 Staff entrance if possible. It has fewer customers than the Staff entrance West in T2.

4

Introducing Family Lanes at CSC this summer

➔ In the period between 26th June and 12th August CPH are introducing

Family Lanes at CSC - dedicated for families traveling with children*.

➔ Family Lane numbers: 3 + 4 (entrance from T2) & 21 + 22 (entrance from T3). ➔ Opening hours for Family Lanes: 5 AM to 8 PM (05:00 – 20:00). ➔ The Security staff will direct families traveling with children to these

dedicated lanes. Should queues occur, families are of cause also allowed to use the

• ther lanes, and our staff will guide and instruct the families accordingly.

➔ CPH might also decide to hand out small gifts to the children (however, not mandatory) ➔ If we have very few families traveling with children, hence the Family Lanes are almost

empty, we may direct other passengers through these lanes as well.

* The dedicated lanes are also used for PRM passengers.

5

Family Lanes - summer 2018

Family & PRM Lanes 3 + 4 & 21 + 22

6

Express-/Domestic Lane 1-2 Security Staff= Express-/Domestic Lane 25

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

24

Terminal 3 baggage conveyer breakdown May 24th

Cause: Keyway in motor shaft and conveyer shaft damaged. Corrective action: New motor and new pull shaft.

Single point

• f failure

Check-in 1-18

Terminal 3 baggage conveyer breakdown May 24th

Keyway in conveyer shaft damaged Keyway in motor shaft damaged.

Key

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

27

Culture and communication

• n airside

Operational efficiency - beyond ACDM

➔ Each service provider has own

goal (and own delay-code)

➔ Special knowledge ➔ Lack of respect (first to aircraft has

priority)

➔ Infrequent communication – often

delayed or inaccurate

➔ Often ”finger-pointing”

communication and culture

29

Current environment

➔ Shared goals – holistic perspective

• f the turnaround process

➔ Shared knowledge ➔ Mutual respect ➔ Frequent communication – timely

and accurate

➔ Problem-solving communication

Future environment

Creating common understanding

30

Facilitation is a strategic focus area

CPH Community

1

We are all in it together – sharing the same ambition

Several initiatives

➔ Involving partners in every way ➔ Rampmanship ➔ Strengthening ASOTC ➔ Airside Partnership Community

➔Take leadership in transforming the culture

31

Rampmanship

➔ A common understanding of good behavior on Airside and mutual respect for

each other

➔ Based on a common wish from various Ground Handlers ➔ Strategic focus area

32

Rampmanship

➔ Seminar

➔ Vision ➔ Values ➔ Goals

➔ Social aspect!!

33

Rampmanship

➔ Steering commitee

➔ One member from each Ground Handler involved + various departments in CPH. ➔ Video 2018

➔ Ambassador group

➔ Employees ➔ Workshop on Content and Design of Education Video (Inclusion and Ownership) ➔ Actors in the video

34

Rampmanship

➔ Mandatory Education Video

➔ Common understanding of each other's roles and responsibilities in the turn-around

process

➔ Everyone with access to Airside is obliged to watch the video (Class 2+)

➔ Short Videos on good behavior

➔ Concrete examples on good behavior ➔ Break rooms and maybe social media

35

Future

➔ Q2

➔ Mandatory Education Video / Short Videos on good behavior ➔ Videos go ”live”

➔ Q3-Q4

➔ Video on good traffic behavior?? ➔ Campaign (SEC)

➔ Airside Safety Office

36

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

37

➔ Service Level Agreement

Performance Update 12 June 2018 Week 13-22

Departure - CPH

➔

CSC in peak (<15 min. 90%): Performed above target all weeks

➔

CSC all day (<20 min. 99%): Performed above target all weeks

➔

Major Emergency Procedure: No calls during the period

➔

Check-in Take Away Time in peak: Performed above target all weeks

➔

Baggage outbound (20 min. Before STD 96%): Performed above target all weeks

➔

Availability - self-service bagdrop application (> = 99%): Performed above target all weeks

Service Level Agreement | Performance update | Apr-Jun

39

Departure - Airlines

➔

Check-in waiting time (< 15 min. 90%):

➔

SGH, CFS and Menzies performing above targets almost all weeks.

➔

Aviator performance was below target all weeks.

Service Level Agreement | Performance update | Apr-Jun

40

Turnaround / Arrival - CPH

➔

Baggage transfer (0% points according to starting point): Performed above targets all weeks

➔

Stand Functionality (> = 95%): Performed above target all weeks

➔

Baggage inbound off-loading in peak: Performed above target all weeks

Service Level Agreement | Performance update | Apr-Jun

41

Turnaround - Airlines

➔

Baggage transfer from on-block to barcode read (< -3% points according to starting point):

➔

SGH and Aviator performance above target all but one week

➔

Menzies had uneven performance, not meeting targets during five weeks

Service Level Agreement | Performance update | Apr-Jun

42

Arrival - Airlines

➔

Baggage arrival first bag (< 25 min. 95%):

➔

Aviator, SGH and Menzies struggled to meet targets. CFS performed below target three weeks

➔

Baggage arrival last bag narrow body (< 30 min. 90%):

➔

CFS performed above target, whereas SGH, Menzies and Aviator had challenges in meeting targets

➔

Baggage arrival last bag wide body (< 50 min. 90%):

➔

SGH performed above target most weeks, whereas Menzies and Aviator struggled to meet targets

Service Level Agreement | Performance update | Apr-Jun

43

Agenda

➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues:

➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak

➔ Miscellaneous

44

➔ ATEW

Airside Terminal Expansion West

Rasmus Haak

• 12. juni 2018

Agenda

➔ Planned opening of ATEW

46

→ Friday the 8th of june flow area in ATEW

• pened.

→ During June several retail shops will

• pen.

→ During July Food Court, playground and view terrace will

• pen

→ During August/September rest of units will

• pen

Opening sequence