AOC meeting 7 November 2017 CSO Orienteringsmde 20. juni 2016 - - PowerPoint PPT Presentation

AOC meeting

7 November 2017

CSO Orienteringsmøde

• 20. juni 2016

Agenda

 Welcome  Minutes from last meeting  Information from sub-committees  Presentation of new Lounge Operator ”TAV”  Information from CPH including updates on following issues:

 Safety  Security  Update on the Ground Handling Processes due new Border Control  SLA update  Expansion of Baggage Factory West Facilities  Misc.

2

SPI 1 – Runway Safety

3

Numbers of Runway incursions Numbers of Crossing of lit stopbar

SPI 2 – Foreign Object Debris (FOD)

 FOD reported by pilots/Naviair  Aircraft damage from FOD  FOD Inspectors qualified vs. FOD 91/91

Inspectors tested

4

Trends shown as number from this month 2017 vs. last month 2017.

SPI 3 – Near-misses involving aircraft (per 10.000 ops)

 Reported near-misses

11.51

 Near-misses involving

0.00 avoiding actions

5

Trends shown as number from year-to-month 2017 vs. year-to-month 2016.

Numbers of reported near-misses

SPI 4 – Aircraft Damage (per 10.000 ops)

 Reported aircraft

0.85 damage

 Reported aircraft

0.00 damage involving CPH

6

Trends shown as number from year-to-month 2017 vs. year-to-month 2016.

Numbers of a/c damage on ground

SPI 5 – CNS

SPI 5 measures the following functional systems

 Ground Radar  Naviagation Aids  Runway- and taxiway ligthing  Tactical- and Operational information  Metoerological aids  3 occurrences, 1 with

• perational consequence
• n increase of ATC

workload due to malfunction with stopbar.

7

SPI 6 – Birdstrikes

 Total identified birdstrikes

11

 Birdstrikes with high risk

1 species

 % birdstrikes reported by

80% pilot

8

Trends shown as number from year-to-month 2017 vs. year-to-month 2016.

SPI – 7 Reporting culture

 % reportable incidents

95% reported to CPH

 Reportable incidents

received within CNS domain

 1 kørsel bagom fly under

push-back uden undvigemanøvre påkrævet

9

Trends shown as number from year-to-month 2017 vs. year-to-month 2016.

SPI – 8 Improper parking of aircraft on stands

 Number of improper

1 parking on stands

 F95

10

Trends shown as number from year-to-month 2017 vs. year-to-month 2016.

Agenda

 Welcome  Minutes from last meeting  Information from sub-committees  Presentation of new Lounge Operator ”TAV”  Information from CPH including updates on following issues:

 Safety  Security  Update on the Ground Handling Processes due new Border Control  SLA update  Expansion of Baggage Factory West Facilities  Misc.

11

 Update from Security

CSC Performance report week 40-43 Status - evaluation and lesson learned

12

Performance report week 40 - 43

3

14

Waiting time at CSC (in peak) – October 2017

 There were 0 days in October where waiting times exceeded 15 minutes (KPI 90%) – despite the increased number of passengers traveling during week 41 and 42 where there were autumn holiday in Denmark.

15

Waiting time at CSC (all day) – October 2017

 There were 1 day in October with waiting times more than 20 minutes (KPI 99%)

Saturday 21-10-17: We experienced extended waiting times in T2 between 11.40 – 13.25 du to an increased number of passengers (approx. + 300 pax). Longest waiting time measured in T2 = 33 minutes (no extended waiting times in T3).

 Update from Security

CSC Performance report week 40-43 Status - evaluation and lesson learned

16

Status on evaluation and lesson learned

Initiated after the evacuation of T2 – 12th September Suspicious object at odd-size T2 1) Evaluation meetings was held internally in CPH in September. 2) Security has held meetings with OS/LH Peter Møller and Ground Handler Aviator to discuss and evaluate the evacuation. 3) Lesson learned: In critical circumstances Security will ensure pre- warning to Ground Handlers in case of detained baggage (in order to ensure that the involved passenger is not boarded).

7

Agenda

 Welcome  Minutes from last meeting  Information from sub-committees  Presentation of new Lounge Operator ”TAV”  Information from CPH including updates on following issues:

 Safety  Security  Update on the Ground Handling Processes due new Border Control  SLA update  Expansion of Baggage Factory West Facilities  Misc.

18



Border Control Ground Operations

AOC Update

7 November 2017

Changes to the Ground Operations Arrival Process

• New baggage arrival handling process for Non-Schengen designed and

implemented in cooperation with SGH, Aviator, Menzies and CFS

• The process is active during Non-Schengen arrival peak hours 12:00-14:00
• Stand D1 is used for consolidation and temporary storage of Non-Schengen

arriving baggage

• CPH is orchestrating the sequencing of baggage delivery based on estimated

PAX arrival time in Baggage Reclaim – automation of process is under development

• The process is expected to be required potentially until June 2018

Mainly Non- Schengen Mainly Schengen

Key Factors Impacting Ground Operations Performance

21

Police Manning of Border Control Non- Schengen PAX and BAX Volume Non- Schengen Arrival Times Ground Handler Manning

22

Week 41 Week 42 Week 43

Waiting time Passport Control

Observations

• During first three weeks the arrival waiting time on C 1st floor is generally less than 15 minutes
• On C 2nd floor there are almost daily occurrences of 15-45 minutes waiting time

Belt Allocation

Hour for hour BAX in peak

23

500 1000 1500 2000 2500

BAX

BAX: Non-Schengen BAX: Schengen

500 1000 1500 2000 2500

BAX

Hour: 12-13 Hour: 13-14

Hour: 14-15 Hour: 15-16

Schengen / Non-Schengen BAX volume between 12:00-16:00hrs from 7 October to 28 October 2017

Ground Operations Process Performance

Non-Schengen performance between 12:00-16:00hrs from 11 October to 29 October 2017

87%

• f GO/GO Prio given within 3

minutes after BAX & PAX are ready

17% 44%

• f first bag within 5 minutes

after GO/GO Prio given

11/10/17 – 29/10/17

• f the time, BAX is ready

before PAX is ready

Feedback and Observations

• How did the first weeks of operation go?

Go live status

• Process works very well when there is queue in passport control
• The sequencing model prevents die-back and congestion in offloading area
• Significant improvement in passenger flow in Baggage Reclaim
• High passenger satisfaction in Baggage Reclaim
• Fast delivery of all bags when offloading starts
• Very efficient use of infrastructure, freeing up capacity in Baggage Reclaim
• Good satisfaction with Crew on belt 5

Actions taken during the first weeks

• Revised process for priority baggage
• Revised timespan to 12:00-14:00 effective 7.11.17
• Change of Signage in Baggage Reclaim
• Continuous observations and minor modifications
• Establish measurement platform and future KPIs
• Development of digital communication platform
• Re-opening D1 in the morning and late afternoon/evening from 31.10.17

Next Steps

• Continue observations, measurements and fine-tuning of process
• Establish KPI measurements
• Replace manual labor with digitalized and automated solutions, such as:
• Estimated PAX arrival time in Baggage Reclaim
• Red/Green Traffic Lights for entering Offloading area
• Remote orchestration
• Identify long-term ownership of process
• Identify how learnings can be incorporated in BRP2-2 and other projects

Agenda

 Welcome  Minutes from last meeting  Information from sub-committees  Presentation of new Lounge Operator ”TAV”  Information from CPH including updates on following issues:

 Safety  Security  Update on the Ground Handling Processes due new Border Control  SLA update  Expansion of Baggage Factory West Facilities  Misc.

27

 Service Level Agreement

Performance Update 7 November 2017 Week 34-43

Departure - CPH



CSC in peak (<15 min. 90%): Performed above target all weeks



CSC all day (<20 min. 99%): One week not meeting target



Major Emergency Procedure: No calls during the period



Check-in Take Away Time in peak: Performed above target all weeks



Baggage outbound (20 min. Before STD 96%): Performed above target all weeks



Availability - self-service bagdrop application (> = 99%): Performed above target all weeks

Service Level Agreement | Performance update | May-July

29

Departure - Airlines



Check-in waiting time (< 15 min. 90%):



SGH and Menzies performing above targets all weeks and CFS above targets all but one week. Aviator performance below target all weeks.

Service Level Agreement | Performance update | May-July

30

DEPARTURE

Turnaround / Arrival - CPH



Baggage transfer (0% points according to starting point): Performed above targets all weeks



Stand Functionality (> = 95%): Performed above target all weeks



Baggage inbound off-loading in peak: Performed above target all but one week

Service Level Agreement | Performance update | May-July

31

Turnaround - Airlines



Baggage transfer from on-block to barcode read (< -3% points according to starting point):



Aviator and Menzies performance above target all but one week



SGH performance above target seven out of ten weeks

Service Level Agreement | Performance update | May-July

32

TURNAROUND

Arrival - Airlines



Baggage arrival first bag (< 25 min. 95%):



CFS performed above target, whereas the remaining handlers performed below targets all weeks



Baggage arrival last bag narrow body (< 30 min. 90%):



CFS and SGH performed well most weeks, whereas Aviator and Menzies did not meet targets during the period



Baggage arrival last bag wide body (< 50 min. 90%):



SGH performed above target most weeks, but Aviator and Menzies struggled to meet target

Service Level Agreement | Performance update | May-July

33

ARRIVAL

Agenda

 Welcome  Minutes from last meeting  Information from sub-committees  Presentation of new Lounge Operator ”TAV”  Information from CPH including updates on following issues:

 Safety  Security  Update on the Ground Handling Processes due new Border Control  SLA update  Expansion of Baggage Factory West Facilities  Misc.

34

Make-Up EBS Centralized Off load Reclaim hall BF3 Make-Up EBS

Screening

 HBS Standard 3 upgrade and

Baggage Factory West

Screening

Baggage Factory West

36

LB6 LB14 Terminal 2

37

Baggage Development – coming years

Baggage Development – coming years

38

Re-establish make-up capacity in BBB area

BF West BF 2 BF 3

New X-rays (replacing sorter 2) New sortation New make-up New EBS New reclaim

• ff-load area

Make-up in BF3 arrival off-load area BF East expansion Extend and optimise existing BF3 EBS

Arrivals

Replacement of transfer X-rays

What is Baggage Factory West?

39

• New building placed between LB6 and LB14
• Ground level baggage factory:
• 36 new make-up positions across 12 chutes
• 330 EBS positions
• Basement and upper floor(s) support areas
• Can cater to both containers and carts
• Low in-system time for T2 bags
• Close proximity to Piers A and B
• Also facilitating:
• Flexible check-in allocation
• Support facilities
• Regulatory compliance
• Meeting future screening capacity demand
• Shaping future working environment together