T ukwila Po o l Administra tive & Pro g ra m Asse ssme nt - - PowerPoint PPT Presentation

T ukwila Po o l Administra tive & Pro g ra m Asse ssme nt fo r the T ukwila Me tro po lita n Pa rk Distric t

K e vin & K a re n Jo hnsto n, T he K J De sig n T e a m

Whtwthe thhe o o o

• o

l

Intr

• duc tion to the KJ De sign T

e am

• K

e vin M. Jo hnsto n, MS

• Aq ua tic Mg t

E xpe rie nc e

• Pa st Pre side nt o f the

NRPA Aq ua tic Bra nc h

• NRPA AF

O I nstruc to r

• Adva nc e d de g re e s &

c e rtific a tio n

• Unive rsity F

a c ulty

• Co nsulting
• K

a re n L Jo hnsto n

• Aq ua tic Mg t

E xpe rie nc e

• NRPA AF

O I nstruc to r

• E

duc a tio n & c e rtific a tio ns

• Co nsulting

T he Sc ope of Our Wor k

• T

he sc o pe o f wo rk ha s two ma jo r c o mpo ne nts:

• Po o l Ope ra tio ns & Pro g ra mming
• MPD Mo de l o f Go ve rna nc e Co mpa riso n

T he Pur pose of Our Wor k

• T

he purpo se o f the a na lysis is to de te rmine b o th sho rt te rm, lo ng te rm dire c tio n & a re a s fo r impro ve me nt tha t sho uld b e the distric t fo c us a nd inte g ra te d into the distric t’ s stra te g ic pla n. T his e va lua tio n is a pra c tic a l & he lpful a sse ssme nt o f the c urre nt pro g ra ms & a dministra tio n o f the distric t fo r the a q ua tic fa c ility.

One o f o ur a sse ssme nt finding s sho uld b e sta te d up fro nt:

• E

ve r yone One He r e Wa nts the Pool to E xc e l & Do Re a lly We ll…

• & So Do We
• We ne e d to tha nk:
• ST

P, T PAC, T ukwila P&R Sta ff (pa rt time & full time ), the po o l’ s life g ua rd s & instruc to rs tha t we c o nta c te d o r c o nta c te d us, & d o ze ns o f g ue sts whic h we inte rvie we d .

T he Wor k We Do

Alwa ys a fa c to r o f o ur b a c kg ro und & e xpe rie nc e s

• E

xc e lle nt Re c o mme nda tio ns

• Purpo se ful Ma na g e me nt

Re ality Che c k

• Our wo rk is o nly a s g o o d a s the info rma tio n we

ha d the o ppo rtunity to e xplo re !

• Re a lize tha t trying to se e k o ut a d isg runtle d

g ue st is no t a ll tha t a c hie va b le . With tha t b e ing sa id , we we re ple a se d with o ur e ffo rt

• ve r a thre e d a y pe rio d o f time . It g a ve us a

sna p sho t o f yo ur c urre nt o pe ra tio n. It wa s no t a c o mple te c o mmunity a sse ssme nt b ut a wind o w into yo ur c urre nt c o nd itio ns.

Mainte nanc e

Are a s fo r I mpro ve me nt

• Cle a nline ss:
• T

he re a re c ha lle ng e s with the ne w de c k surfa c e s

• L
• c ke r ro o m flo o rs we re n’ t a s c le a n a s the y

sho uld b e during the o pe ra tio na l da y

• Ope ra tio na lly, mixing the we t & dry tra ffic is a n

issue ; stre e t sho e s o n the po o l de c k is a mino r c o de vio la tio n

• L

ig hting :

• L

ig hting o ve r the po o l is b e lo w the re q uire me nts

• f the WAC

Mainte nanc e

Are a s fo r I mpro ve me nt

• Po o l Co ve rs
• Spe e d o f pulling the c o ve rs o n & o ff
• Ma inte na nc e c o sts:
• Altho ug h the po o l is ne wly re no va te d, c o sts will

sta rt piling up so o ne r tha n yo u think

• T

he Ba sic s

• T
• ile t pa pe r wa s missing (mo re tha n o nc e )
• Ditto fo r the pa pe r to we ls

Mainte nanc e

T

he Go o d

• Ne w surfa c e s, e q uipme nt & po o l stuff
• Co ntro ls o f the HVAC & po o l syste ms
• Co mpe te nt c e rtifie d o pe ra to rs o n sta ff
• T

he inte rio r is fre sh & ne w

• T

he e xte rio r o f the b uilding lo o ke d g re a t

Mainte nanc e

Our Re c o mme nda tio ns

• Cle a nline ss
• Sc rub b ing , c he c k lists & sta ff wa lk thro ug hs
• Se pa ra ting o ut the we t & d ry tra ffic , physic a lly with

sta nc hio ns & utilizing the two e ntra nc e po ints fro m the lo b b y.

• Multiple mid -d a y c le a ning – a b ro o m b rig a d e
• T

he Ba sic s

• Multiple ro ll d ispe nse rs a nd ro utine wa lk thro ug hs
• L

ig hting

• Mo re Pre ssure o n Mc K

instry

• Sa ving fo r the future
• E

sta b lishing a re vo lving e q uipme nt fund so o ne r ra the r tha n la te r, b a se d o n the life e xpe c ta nc ie s o f a ll surfa c e s & e q uipme nt wo uld b e wise .

Ope r ational Issue s

Are a s fo r I mpro ve me nt

• L

a c k o f supe rvisio n o f life g ua rds o n the we e ke nd & e ve ning s

• L

a c k o f a c o mpre he nsive ma rke ting pla n & a de q ua te funds to imple me nt it

• Pa rt time life g ua rd wa g e s a re lo w

c o mpa re d to Se a ttle & surro unding po o ls

• Sub sidy le ve ls a s a pe rc e nta g e o f the
• pe ra tio ns

Ope r ational Issue s

Are a s fo r I mpro ve me nt

• L

a c k o f tra ining & tra ve l b udg e t fo r the sta ff, pa rtic ula rly full time to a llo w fo r the m to sta y c urre nt in the ir fie ld

• No e va lua tio n o f the pro g ra ms b y the

pa rtic ipa nts o r the ir c a re g ive rs

• Mo re la p time & fitne ss spa c e a va ila b le
• E

nsuring the slide is o pe ra tio na l & time is a va ila b le fo r its use

Ope r ational Issue s

T

he Go o d

• T

he po o l is we ll a tte nde d & ha s a n unb e lie va b le c ro ss se c tio n o f the c o mmunity using this po o l

• F

ull-time sa la rie s

• E

xisting syste ms tha t a re kno wn b y the c urre nt o pe ra to rs

• Sug g e stio n b o x
• Sc ho la rship pro g ra ms

Ope r ational Issue s

T

he Go o d

• Re c e nt g ra nt re c e ive d
• Ne w sc ho o l pro g ra ms sta rte d this ye a r
• L

e sso n & g ua rd me nto r pro g ra m fo r future e mplo ye e s

• Swim le sso ns – a ny le ve l a t a ny time

Ope r ational Issue s

Our Re c o mme nda tio ns

• T

he 4P’ s o f ma rke ting :

• Pro duc t, pla c e , pric e , & pro mo tio n
• I

mple me nt a c o mpre he nsive ma rke ting pla n

• Me mb e rship b a se d a ppro a c he s
• T

he re is so me thing to b e sa id fo r b e ing a c a rd c a rrying me mb e r!

• Re duc e d me mb e rship ra te s & inc re a se d sing le

a dmissio n

• E

nte rprise F unds = Budg e t I nc e ntive s

• Re ve nue & c o st c o ntro l

Ope r ational Issue s

Our Re c o mme nda tio ns

• Pa rt T

ime Supe rviso rs

• He a d L

ife g ua rd

• We e ke nd & e ve ning ma na g e r
• De fine Spa c e Use
• L

a p & F itne ss Spa c e

• Sig na g e fo r pro g ra m spa c e
• Spe c ta to rs & no n-pa rtic ipa nts in the g a lle ry
• Org a nize E

mplo ye e Spa c e

• Bo o kshe lve s mo unte d o n wa lls a b o ve de sks
• Utilize hig h spa c e s fo r stuff in b re a k ro o m

Ope r ational Issue s

Our Re c o mme nda tio ns

• T

e c hno lo g y

• Whe nT
• Wo rk.c o m
• L

a ng ua g e inte rpre te r fo r e va lua tio n a nd fo rms

• Co nside r wi-fi in the g a lle ry
• I

nstruc to r tra ining fo r le sso ns

E xe c utive Dir e c tor

T

he I de a l E xe c utive Dire c to r

• Purpo se fo r hiring a n E

D must b e c le a rly de fine d

• Pa id po sitio n to do the b idding o f the MPD

c o mmissio ne rs

• Bridg e the g a p b e twe e n the 3rd pa rt o pe ra to rs

& c o mmissio ne rs

• Re turn o n yo ur inve stme nt
• Whe n hire d, c a n me tric s b e in pla c e fo r

inc e ntivize d pa y?

• Ho w will yo u me a sure pe rfo rma nc e ?

E xe c utive Dir e c tor

Spe c ific I

ssue s

• We b e lie ve yo u will ha ve a diffic ult time

finding a n E D who me e ts yo ur ne e ds, pa rtic ula rly if the E D is o nly ha lf time .

• Whe re is the pro po se d jo b lo c a tio n?
• Wha t is fa c e time re q uire me nt with the

pub lic , a dviso ry c o mmitte e s, 3rd pa rty

• pe ra to r, a nd c o mmissio ne rs?

E xe c utive Dir e c tor

Our Re c o mme nda tio ns

• Study the E

D o ptio n furthe r

• Allo w c urre nt o pe ra to r to a ddre ss o ur

re c o mme nda tio ns

• T

a ke a wa y the unpre dic ta b le future in the sho rt run

• Anxie ty a ro und the E

D & c ha ng e s to the

• pe ra tio n.

Gove r nanc e

Brie f Outline o f the Style s

• T

he re a re thre e type s o f g o ve rna nc e style s: pub lic , no n-pro fit a nd priva te fo r pro fit

• pe ra tio ns.
• By c o mb ining a pub lic e ntity with the no n-

pro fit o r fo r-pro fit a g e nc y, a pub lic -priva te pa rtne rship re sults.

• T

he thre e type s o f o rg a niza tio ns tha t pro vide re c re a tio n se rvic e s va ry b a se d o n the ir philo so phic a l o rie nta tio n.

Gove r nanc e

Pub lic

• T

he g re a te st po we r o f g o ve rnme nt is to ta x the pub lic fo r the a ltruistic purpo se s o f se rving the c o mmo n g o o d.

• T

he T ukwila MPD do e s e xa c tly tha t!

• Pub lic po o ls pla y a n impo rta nt ro le in pub lic

sa fe ty pa rtic ula rly a s it re la te s to dro wning pre ve ntio n.

Gove r nanc e

Pub lic

• City, Co unty, & Sta te munic ipa l g o ve rnme nt
• Spe c ia l Distric ts
• P&R Distric ts
• Me tro po lita n Pa rks Distric t
• F

a c ility Distric t

• Sc ho o l Distric ts

Gove r nanc e

No n-pro fit

• Simila r to pub lic a g e nc ie s, no n-pro fits ha ve

a n a ltruistic a ppro a c h witho ut the a b ility to ta x the pub lic

• T

he y g e ne ra te suppo rt thro ug h ta x de duc ta b le do na tio ns to a c hie ve the ir missio n

Gove r nanc e

Priva te F

• r-pro fit
• A fo r-pro fit o r c o mme rc ia l re c re a tio n b usine ss is

d e fine d in the te xtb o o k Intro duc tio n to Co mme rc ia l Re c re a tio n a nd T

• urism a s “T

he pro visio n o f re c re a tio n-re la te d pro d uc ts o r se rvic e s b y priva te e nte rprise s fo r a fe e , with the lo ng te rm inte nt o f b e ing pro fita b le .”

• (Cro ssle y, Ja mie so n & Bra yle y, 2007, p 8).
• Priva te ly-o wne d fo r pro fit b usine sse s ma ke

mo ne y b y spe c ific a lly c a te ring the ir re c re a tio na l se rvic e s to a ta rg e t ma rke t tha t ha s the a b ility to pa y fa ir ma rke t pric e s in a c o mpe titive syste m (Ste ve ns, 2010).

Gove r nanc e

Wha t is Co mme rc ia lize d Pub lic Re c re a tio n?

• So lutio n to b udg e ta ry c o nstra ints fro m the

1980’ s fo rwa rd.

• Mo re tra ditio na l b usine ss a ppro a c he s a re

utilize d to ma rke t a nd a dve rtise se rvic e s to use rs who c ho o se to pa y, with the e nd re sult b e ing a pro fit to the a g e nc y o r re duc e d de pe nde nc e upo n ta x so urc e s.

Gove r nanc e

Wha t is Co mme rc ia lize d Pub lic Re c re a tio n?

• At le a st o ne do wnfa ll e xists. Ac hie ving the

c o mmo n g o o d tho ug h pub lic se rvic e is a prima ry g o a l o f a pub lic e ntity. I t ma y b e

• ve r sha do we d b y the ina b ility fo r tho se

una b le to a ffo rd the se rvic e , whe n tho se se rvic e s a re c o mme rc ia lize d.

Gove r nanc e

Wha t is Co mme rc ia lize d Pub lic Re c re a tio n?

• T

he So lutio n:

• Pro vide ma rke ting & a dve rtising b udg e ts
• Bra nding
• Slo g a ns
• Ana lysis o f re turn o n inve stme nt
• Ope ra te like a priva te e ntity
• Gre a te r c o st c o ntro ls
• Co st v b e ne fits a na lysis
• E

ntre pre ne uria l a ppro a c he d a re e mb ra c e d

• Pro vide sc ho la rship a nd re duc e d fe e pro g ra ms

Gove r nanc e

A F

• c us o n T

hird Pa rty Ope ra to rs

• T

hird pa rty o pe ra to rs/ pub lic priva te pa rtne rships c a n b e suc c e ssful.

• But… whe re the y a re suc c e ssful ha s b e e n in

a fflue nt c o mmunitie s.

• typic a lly with g o lf o r te nnis o pe ra tio ns
• c o mprise d o f we a lthie r pa rtic ipa nts
• Ve ry fe w lo ng te rm a q ua tic e xa mple s e xist

in this re g io n.

Gove r nanc e

A F

• c us o n T

hird Pa rty Ope ra to rs

• No n-pro fits ma y b e a b e tte r fit fo r a pub lic
• pe ra tio n
• Co ntra c t mo nito ring will a lwa ys b e a n issue
• Wha t ha ppe ns if the c o ntra c to r fa ils to live

up to the te rms o f the a g re e me nt o r the b usine ss fo lds during the c o ntra c t pe rio d?

• Wha t ha ppe ns if a c o nflic t o f inte re st a rise s
• ut o f the se lf se rving na ture o f the
• pe ra to r?

Gove r nanc e

E

va lua ting Suc c e ss & F a ilure s

• Be ne fits to the use r, c o mmunity & c itize ns
• L

e ve ls o f pa rtic ipa tio n

• Numb e rs & de mo g ra phic o f use rs
• Me e ting b udg e t pa ra me te rs

Gove r nanc e

Our Re c o mme nda tio ns

• Do e s the City Co unc il c o ntinue a s the MPD

Co mmissio ne rs?

• Mo re MPD’ s a re ra n b y inde pe nde nt b o a rds

tha n jo int g o ve rna nc e

• I

f mo de l sta ys the sa me , the n we wo uld re c o mme nd tha t the c urre nt P&R a dministra tio n sho uld c o ntinue .

• Ca ll it wha t is it – no mo re 3rd pa rty o pe ra to r!
• T

he c ity is o pe ra ting the po o l fo r the MPD

Ba la nc ing Ac t

• L

e g a l L ia b ility

• Pub lic Sa fe ty
• E

nviro nme nta l Co ntro ls

• Pub lic Opinio n
• F

ina nc ia l Ob lig a tio ns

T hank You!

KJ De sign, L L C

Ke vin Johnston, MS 509- 979- 7700 Ce ll aquapr

• klh@aol.c om

Kar e n L Johnston 208- 301- 2244 je we lr ysplash@aol.c om