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OFFICIAL The OCS – NEC Group Partnership • 7 year relationship, cemented by transparency & trust • OCS provide Security, Customer Services and FM services • Complementary values and common cultures • Shared goals of customer excellence and bringing ‘ LIVE TO LIFE ’ OFFICIAL

OFFICIAL A Focus on Security • Response to market changes • Manchester attack • Reassurance and effective deterrent • Joint Security Board OFFICIAL

OFFICIAL Training and Engagement • Staff forums, staff briefings and employee satisfaction survey • Inspiration, Intelligence, Innovation • Training and developing our people • Intelligent scheduling OFFICIAL

OFFICIAL A Layered Security Approach • From Perimeter • Car Parks • Access Routes • Hall/Venue Entrances OFFICIAL

OFFICIAL Managing External Relationships • Trust and confidence • Expertise • Collaboration and transparency OFFICIAL

OFFICIAL Building a Security Aware Culture • Developing more ‘sets of eyes’ • Bringing security out of the shadows • Understanding customer perceptions OFFICIAL

OFFICIAL Leading the Way Forward • GP dogs (1 st crowded place to deploy GP dogs) • Behaviour Detection Officers (Training package developed by OCS & WMP) • Protest Liaison Officers • Conflict Resolution OFFICIAL

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