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The OCS – NEC Group Partnership

• 7 year relationship, cemented by transparency & trust
• OCS provide Security, Customer Services and FM services
• Complementary values and common cultures
• Shared goals of customer excellence and bringing ‘LIVE TO LIFE’

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A Focus on Security

• Response to market changes
• Manchester attack
• Reassurance and effective deterrent
• Joint Security Board

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Training and Engagement

• Staff forums, staff briefings and employee satisfaction survey
• Inspiration, Intelligence, Innovation
• Training and developing our people
• Intelligent scheduling

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A Layered Security Approach

• From Perimeter
• Car Parks
• Access Routes
• Hall/Venue Entrances

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Managing External Relationships

• Trust and confidence
• Expertise
• Collaboration and transparency

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Building a Security Aware Culture

• Developing more ‘sets of eyes’
• Bringing security out of the shadows
• Understanding customer perceptions

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Leading the Way Forward

• GP dogs (1st crowded place to deploy GP dogs)
• Behaviour Detection Officers (Training package developed by OCS & WMP)
• Protest Liaison Officers
• Conflict Resolution

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