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OFFICIAL OFFICIAL
Joe Hanna
Director at BarrHall Group Includes: Robinson Services Ltd and Sword Security Ltd NI Rep. on UK ACS SME Working Group
OFFICIAL OFFICIAL
The Issue
Security Guarding at Shopping Malls
Joe Hanna Director at BarrHall Group Includes: Robinson Services - - PowerPoint PPT Presentation
Joe Hanna Director at BarrHall Group Includes: Robinson Services - - PowerPoint PPT Presentation
OFFICIAL Joe Hanna Director at BarrHall Group Includes: Robinson Services Ltd and Sword Security Ltd NI Rep. on UK ACS SME Working Group OFFICIAL OFFICIAL The Issue Security Guarding at Shopping Malls OFFICIAL OFFICIAL Client
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Client Expectations
Security team will intervene in all security situations, including:
- Drunk and disorderly persons
- Dealing with Shop lifters
- Robbery
All potentially require physical intervention
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OFFICIAL OFFICIAL
Security Guard Training
- Core Learning for Common Security Industry Knowledge
- Security Guarding Specialist Module
- Conflict Management Module
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OFFICIAL OFFICIAL
Door Supervisor Training
- Working in the Private Security Industry
- Role and Responsibilities of the Door Supervisor
- Conflict Management and Communication Skills
- Physical Intervention
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Physical Intervention Incidents
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Security Contract
Retail contract specified SG provision
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Insurance Claims
Legal team will review:
- Contract Document
- Assignment instruction
–Training records –Risk Assessments
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Robinson’s Response
- Issued security advisory briefing to all Clients
- Followed up with face to face discussions
- PI training arranged (Some staff didn’t want training)
- Contracts and A.I. amended to reflect changes
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OFFICIAL OFFICIAL