Langara College Information Technology IT Info-Session Oct 2016 - - PowerPoint PPT Presentation

INFORMATION TECHNOLOGY

Langara College

Information Technology

IT Info-Session – Oct 2016

INFORMATION TECHNOLOGY

Agenda

IT Strategic Plan IT Governance IT Service Desk New Building Update Printing & A/V Updates Project Updates Email Migration: O365 Update IE CRM & Domino WiFi Upgrade Service Packs

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IT Strategic Plan

Improved alignment with college vision categories Improved strategic and tactical management within IT Maintenance windows 18 months ahead for planned outages

Next Steps: Presentation of plan at Langara Council & LLT Next revision of plan Presentation of final plan across Langara

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IT Governance

Improved IT governance and transparency Kick-off meeting for IT Governance & Advisory Committee held in December 2015 Last met Aug, 2016. Next meeting, mid Nov, 2016 Dan Thorpe appointed as Co-Chair Terms of Reference approved

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IT Service Desk Stats

3277 6919 9973 9621 12891 14416 15864 14789 17656 20670 23233 5000 10000 15000 20000 25000 30000 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Requests submitted to IT

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IT Service Desk Location Change

A104 Service Desk was closed down June 1

Library is the new permanent Service Desk location – More central All contact info stays the same: ithelp@Langara.ca; 5999

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New Science & Technology Building

August 2016:

• IT gained access to building
• Completed all work in 30 days
• Network installation
• A/V install

September 2016:

• occupancy and opening of building
• All IT/AV systems up and running
• IT moved and reconnected

computers & phones for over 100 staff & faculty

Lecture theatre in basement ready for spring semester

INFORMATION TECHNOLOGY

Printing Updates

Reduce Local printers Shared Network Printing model

• Release station for

secured printing

Multi-Function Devices RFP in the new year

Printing solutions:

Printing in the T building

• MFDs on 2nd and 4th floor
• Network shared printers in

each department pod area

Printing in the rest of campus

• Goal is to have high capacity

network printers available in close proximity to faculty offices

INFORMATION TECHNOLOGY

AV Updates

Recent Accomplishments:

• Instructional videos available
• n IT site
• Upgrades to A building lecture

theatres

• Upgrading classrooms to thin

clients

• Classroom AV training sessions
• New document cameras

(Elmos)

Upcoming:

• Technology adoption through

Ed-tech

• Partnering to support the use
• f classroom technology
• New lecture theater in T-

building

• Classroom collaboration device

(Sharelink)

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Computer Lab Enhancements

New Dual purpose lab

• B018 was transformed from

a classroom to 40 person dual purpose lab

Hybrid desks to support easy transition from classroom to full thin client computer lab New Mac Lab

• B014 was transformed

from a classroom to 40 person mac lab

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Projects in Progress

International Education CRM Project Domino Firewall Upgrade Email Migration – O365 Banner Upgrades Wi-Fi Upgrade Fall Service Pack

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Upcoming Projects

Expanded Student Backup Storage Symplicity Advocate for Student Conduct/ Judicial Affairs High Availability Oracle Database Hardware

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Email Project – O365 Update

Email and Calendaring - to replace SunOne and Zimbra (for employees) Project implementation underway 17 Departments Migrated 333 employees migrated 100% of Zimbra Users migrated by Oct 4 SunOne migration underway New webmail Interface: Outlook Web App

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International Education CRM

The first release of the new CRM completed on Sept 13

• Provides the basic

functionality to manage prospect, applicant and student contacts

Work under way for second release

• Provide functionality for

automatic communication to students throughout the admissions process (replacing the current BRM process).

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Project Domino - Update

Network, A/V & Client Services work for the New building & other building moves and renovations Re-located computer and phones for 98 staff Provisioned 2 new computer labs Next up:

• Moves for

Advancement/Foundation and CS LEAP/STEP staff

• Various faculty moves to fill offices

vacated by move to T-building

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New Windows Desktop Environment

New desktop management infrastructure New desktop images & desktop devices (thin clients) New Windows 8.1 template created & Plans for Windows 10 8.1 template to being deployed to employees Desktop updates will happen over the next 12 months Training to be available by department

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WiFi Upgrade

Replacement of wireless infrastructure

• A, C, G Building and LSU

building

• To be completed by March 31,

2017

Goal: enough density to enable better experience in classrooms Planning to support 2.5 devices/person

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Service Packs

Summer Service Pack :

• TranscriptBC update
• Changes to registration

priority

• Sympilicty for CS coop

students now available

• HR changes

Starting Fall Service Pack:

• Updates for institutional

reporting

• Pension adjustments

reported on T4’s

• New functionality for SSB

Financial Aid

• Changes to Payroll report

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Q & A