Langara College Information Technology IT Info-Session May 2016 - - PowerPoint PPT Presentation

INFORMATION TECHNOLOGY

Langara College

Information Technology

IT Info-Session – May 2016

INFORMATION TECHNOLOGY

Agenda

IT Strategic Plan IT Governance IT Service Desk New Building Update A/V Updates Project Updates ESSSE & Telephone Upgrade KCS Windows Migration & O365 Update Service Packs

1 2 3 4 5 6 7 8 9

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INFORMATION TECHNOLOGY

IT Strategic Plan

• Improved alignment with college

vision categories

• Improved strategic and tactical

management within IT

• Maintenance windows 18 months

ahead for planned outages Next Steps:

• Presentation of plan at Langara Council
• Next revision of plan
• Presentation of final plan across Langara

INFORMATION TECHNOLOGY

IT Governance

• Kick-off meeting for IT Governance &

Advisory Committee held in December 2015

• Second meeting held in April, 2016
• Dan Thorpe appointed as Co-Chair
• Terms of Reference approved
• Improved IT governance and transparency

INFORMATION TECHNOLOGY

• In the last 6 months, we’ve received 10,298 requests!

IT Service Desk Stats

3277 6919 9973 9621 12891 14416 15864 14789 16551 19,362 2000 4000 6000 8000 10000 12000 14000 16000 18000 20000 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

Requests Submitted to IT

INFORMATION TECHNOLOGY

IT Service Desk Location Change

• 2 service desks until June 1
• A104
• Library
• A104 Service Desk will be

closed down June 1

• Library will be the

new permanent Service Desk location

INFORMATION TECHNOLOGY

New Science & Technology Building - Update

• August 2016:

– IT gains access to building – 30 days to complete all work – Network installation – A/V install

• September 2016:

– occupancy and opening of building

• All IT hands on deck to

complete installation for Fall 2016 semester

INFORMATION TECHNOLOGY

AV Updates

Recent Accomplishments:

• Upgraded monitors on wheels
• Implemented BOSE powered

speaker system for events

• Customized COW for library use

and loan out Upcoming advances:

• Instructional videos to become

available on IT site

• New lighting system in A130
• Evergreening 20 Classrooms
• Upgrades to 4 theatres & 5

computer labs

INFORMATION TECHNOLOGY

Lectern Prototypes

• Standard lectern in new building
• Will eventually replace old lectern
• User group and faculty feedback has

helped with testing and fine-tuning

• Available for viewing in C265 and in

room L303 & L304 Benefits:

• Newer technology
• More versatility
• Monitor on arm
• Touch panel

INFORMATION TECHNOLOGY

Computer Lab Enhancements

• 2 Dual purpose labs now
• perational - L303/L304
• Hybrid desks to support easy

transition from classroom to full computer lab

Contact: Alexander Goldman – agoldman@langara.ca

INFORMATION TECHNOLOGY

A247 Mac Lab Upgrades

• April 2016 – Online

employee iMac sale

• All computers sold out

within 30 seconds

• Mac Lab A247 has now

been upgraded to new iMacs

INFORMATION TECHNOLOGY

Project Status

Project / Initiative Health February May Last Change Risk Risk Description ESSSE 60% 80% Disaster Recovery Planning underway Windows Desktop Infrastructure 30% 100% Complete O365 Email and Calendar 0% 20% Design drafted Resource availability Spring Service Pack 20% 100% Released to users Summer Service Pack 0% 15% In progress Telephone Upgrade (VOIP) 70% 100% Phone implementation completed PCI Compliance 50% 50% Analyzing solutions for CS Resource availability Classroom/Lab Enhancements 80% 100% Complete Knowledge Management (KCS) 15% 20% Vendor selected New Building Technology 10% 20% IT/AV/Network Planning Time Banner Upgrades 0% 10% Work Underway IE CRM 0% 25% Vendor Selected. Planning implementation

INFORMATION TECHNOLOGY

Upcoming Projects

• International Education CRM

(Customer Relationship Management) – in progress

• Banner Upgrades – in progress
• Project Domino – Network, A/V & Client

Services work for the New building & other building moves and renovations

INFORMATION TECHNOLOGY

ESSSE Project

Essential Systems Stabilization and Security Enhancements

7 essential systems identified

Banner SSB and INB, Luminis portal, Room Booking System (Schedule Expert), www.langara.ca, Account provisioning, Lab and desktop software, College phone system

 Banner – Upgrade to Oracle 12c completed  Luminis – Hardware and software upgrade completed  Schedule Expert – Upgrade completed  College phone system – Implementation Completed  Planning underway for enhancements and disaster recovery plans for:

• Enterprise Risk Management
• The College Website
• Account provisioning
• Lab and Desktop software

INFORMATION TECHNOLOGY

Telephone Upgrade Project Success

Implementation of new phone system completed!

• A key initiative of the ESSSE project
• All phones on campus have been replaced
• Installation from mid-February until the end of March
• Over 1,000 new phones deployed
• Installation led by co-op students
• If you haven’t received a new phone or are having issues

with your phone, please contact the IT Service Desk at ithelp@langara.ca

Click here for information on the new Phone System

INFORMATION TECHNOLOGY

KCS (KnowledgeCentered Support)

• Leverage Knowledge Centered Support (KCS) methodologies
• Unify knowledge management for Service

Desk.

• Share IT know-how with students and

employees via on-line self-serve portals (future)

• Pilot phase completed
• Right Answers selected as vendor

INFORMATION TECHNOLOGY

Windows Migration Update

• New desktop management infrastructure
• New desktop images & desktop devices
• New Windows 8.1 template created
• Plans for Windows 10
• 8.1 template to be deployed to employees soon
• Desktop deployments will happen over the next 12 months

INFORMATION TECHNOLOGY

Email Project – O365 Update

• Email and Calendaring - to replace SunOne and Zimbra (for employees)
• Project implementation beginning soon
• Migrate Zimbra Users by September & SunOne users by end of year

INFORMATION TECHNOLOGY

Service Packs

Spring Service Pack released and key items complete:

• SSB Faculty evaluations – Continuing calculations
• Division Assistant class list access for SRI surveys

Starting Summer Service Pack:

• TranscriptBC update
• HR changes
• Changes to registration priority

INFORMATION TECHNOLOGY

Q & A