Langara College Information Technology IT Info-Session October 2015 - - PowerPoint PPT Presentation

INFORMATION TECHNOLOGY

Langara College

Information Technology

IT Info-Session – October 2015

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Agenda

IT Organization Changes IT Strategic Plan IT Governance IT Service Desk User Groups Computer Lab Enhancements Project Updates Email Migration Project Translink Compass Project Service Packs

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IT Organization Changes

Computer Support Technician Fall Co-op Students Farzaneh Zeal Chris Keerthi Jeff SQL Developer Amanda

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IT Organization Changes

Chief Information Officer – Jag Madan

• Began September 1, 2015
• Previous CIO at Vancouver Community

College

• Over 20 years in senior IT roles
• Help Langara transform into student-centric

digital enterprise

• Combine strategic and tactical, “stratactical”

approach to add value to the College

• Student outreach and impromptu focus

groups on campus

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IT Strategic Plan

• Alignment with College Strategic Plan & Academic Plan
• Comprehensive College-wide plan of record of high,

medium and low priority projects and initiatives

• Maintenance windows 18 months

ahead for planned outages

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IT Governance

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New Emergency Phone Procedure

• Quicker response to

instructional issues

• Reduced impact of

technical issues

• Decreased class

disruptions

Emergency 81% Non-Emergency 19%

Phone Calls

Emergency Non-Emergency

IT Service Desk Highlights

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IT Service Desk Highlights

• Fall 2015 – 1st start of semester to

have full Service Desk capacity in years

• Quicker service – 3X shorter time to

close tickets since full capacity

43.2 12.5 5 10 15 20 25 30 35 40 45 50

Jan, 2015 - Sep, 2015 Sep, 2015 - Oct, 2015

HOURS

Average Time to Close Tickets

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User Groups - Update

Group Changes:

PC Lab and Classroom and Lecture Theatre User Group merged

• More efficient forum to

provide feedback and bring forth issues

• Input for changes to

Classroom, Lab and Lecture theatre technology

Current User Group Topics:

• A130 upgrade – mice mitigation
• DVP’s (27 replaced – 7 remaining)
• Citrix upgrade success
• HO Drive Upgrade (Students)
• Additional CSIS Software
• Dual Purpose Labs
• Prototype Lecterns

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Lectern Prototypes

• Model intended to replace current lecterns
• Standard lectern in new building
• Available for viewing in C265

(starting next week) Benefits:

• Citrix – faster technology
• Attached desk
• Larger lectern
• Extended arm monitor with touch panel

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Computer Lab Enhancements

Accomplishments:

• A130 Lecture hall received new wiring and instructional technology
• New Citrix labs: A351, B015, B019
• Equipped for Comp. Sci. and Math & Stats
• A215 now instructional space for RMT program
• A221 vacated and transformed into offices
• A221 Print station relocated
• Completed design of dual purpose lab desks

Dual purpose labs in progress:

• L303/L304 being transformed into dual purpose classrooms
• Hybrid desks to support easy transition from classroom to full computer lab

Contact: Alexander Goldman – agoldman@langara.ca

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Project Status

Project / Initiative Health Progress Last Change Risk Risk Description Leapfrog Program 5% Planning Resource availability ESSSE 35% Design for Luminis/Banner Resource availability Windows Desktop Migration 15% Started and in progress Student Drive Migration 100% Completed Translink Compass 100% Completed Email - Employee Migration 40% Faculty migration planning Resources Fall Service Pack 40% In progress Summer Service Pack 100% Released to users Telephone Upgrade (VOIP) 30% Starting RFP process Time and Resources PCI Compliance 50% Analyzing solution for CS, IE & Homestay Resources Summer Classroom/Lab Enhancements 80% Waiting to complete L303 and L304 Knowledge Management (KCS) 15% Discovery and Planning Classroom Technology 15% Design and planning for A130 Time and Resources

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ESSSE Project

Essential Systems Stabilization and Security Enhancements

7 essential systems identified

Banner SSB and INB, Luminis portal, Room Booking System (Schedule Expert), www.langara.bc.ca, Account provisioning, Lab and desktop software, College phone system

 Banner – Upgrade to Oracle 12c is planned over Christmas break  Luminis – Upgrade is planned for the end of Jan 2016.  Schedule Expert – Testing underway and Upgrade is planned for the first week of Jan 2016  College phone system – RFP will be issued to start the move to a new telephone system  Planning underway for enhancements and disaster recovery plans for:

• The College Website
• Account provisioning
• Lab and Desktop software

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Email Project Status

Department Status

IT Completed Co-op Completed Homestay Completed Human Resources Completed International Education Completed Office365 users (Exec, DDC) Completed Library Completed Registrar and Enrolment Services Completed Finance and Purchasing Completed Records Management & Privacy Completed Facilities Completed

Department Status

Print Services Completed Ed Tech Completed Daycare In Progress TCDC In progress VOLT Oct 22 Student Engagement (The Hub) Oct 26 Counselling Oct 26-30 Disability Services Nov 2-6 Bookstore Nov 9-17 Athletics & Intramurals Dec 14-15 Faculty Planning

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Email Project

• 219 staff migrated
• Co-op students leading migration process
• Testing solution for Apple computers
• Faculty Migration Planning in progress
• Inventory and hardware assessment

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Translink Compass Project

• Implemented infrastructure for

Langara students to activate and request U-Pass BC each month

• No more paper passes
• Successful distribution of Compass

card

• Student outreach work
• Project Closed

Compass Cards Distributed (Summer) Compass Cards Distributed (Fall) Cards Linked and Activated

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Service Packs

Summer Service Pack released and key items complete:

• Fixed a number of bugs affecting account creation for students

and employees

• Changes to website to not display certain job titles in the phone

directory

Starting Fall Service Pack:

• Student Computer User ID self-service

password reset

• CUPE Length of Service Report enhancement

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Flood Intervention

Flood in A building affecting the Mac Lab (A110)

• Timely intervention by IT employees
• Lab cleared, all equipment saved
• No water damage to equipment
• Lab relocated to library, then back to A110
• Prevented large resource

loss to the college

• Enabled successful launch of the

Web and Mobile App Design and Development Program

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Q & A