DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships - - PowerPoint PPT Presentation

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

Empathize Define Ideate Prototype Test and Refine

MODERATED BY:

Paul Propson, CEO, Covenant Community Care Ellen Ward, Manager, Value Partnership, BCBSM

PRESENTED BY:

Juliet L. Rogers, PhD, MPH, CEO, Blue Cottage Consulting

HEALTHY SAFETY NET 2018: BUILDING RESILIENCE

BLUE COTTAGE CONSULTING HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS

T H E S TO RY

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

In the era of value-based payment, relationships between safety net providers and hospitals are increasingly important. Together, we can work to better manage the many contributors to poor health and support our patients in living healthier and happier

• lives. For the purpose of our exercise today, we are focusing on

solving the problem of patients choosing hospital-based care when primary care is the more appropriate, more cost-effective, and more optimal option for continuity of care.

BLUE COTTAGE CONSULTING HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS

T H E W I C K E D P R O B L E M

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

Difficult to define with clarity. Interdependencies abound. No clear or easy solutions.

• People go to hospitals for primary care too often and unnecessarily
• Hospital readmissions are expensive
• Hospitals are challenged with treating individuals with addiction
• Hospitals are challenged with treating individuals with mental illness
• People need food, housing, transportation, and a job to be well

BLUE COTTAGE CONSULTING HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS

Empathize

Walk in the shoes of the person you would like to impact

Define Ideate Prototype Test and Refine

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

BLUE COTTAGE CONSULTING HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS

Define

Research options to make a difference and draft a guiding vision for your effort

Ideate Prototype Test and Refine Empathize

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

BLUE COTTAGE CONSULTING HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS

Ideate

Generate ideas; Don't filter Don’t be afraid to think BIG

Prototype Test and Refine Empathize Define

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

BLUE COTTAGE CONSULTING HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS

Prototype

Draft a plan Build a model

Test and Refine Empathize Define Ideate

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

BLUE COTTAGE CONSULTING HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS

Test & collect the feedback; Adjust and try again

Empathize Define Ideate

Test and Refine

Prototype

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

DESiGN THiNKiNG

Using to Build Hospital-Primary Care Partnerships

Empathize Define Ideate Prototype Test and Refine Design Thinking is about breakthrough innovation. Go beyond incremental change. Transform healthcare.