Digital Trends: The Future Presented by: Melita Francis Friday 1 st - - PowerPoint PPT Presentation

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Presented by: Melita Francis Friday 1st September 2017

Digital Trends: The Future

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Total Population

7.476

Billion

Urbanisation:

54%

Jan 2017

Global Digital Snapshot

Key statistical indicators for the wold’s internet, mobile and social media users

Internet Users

3.773

Billion

Penetration:

50%

Active Social Media Users

2.789

Billion

Penetration:

37%

Unique Mobile Users

4.917

Billion

Penetration:

66%

Unique Mobile Users

2.549

Billion

Penetration:

34%

Source: Hootsuite, We are Social

115%

South America

81%

Africa

105%

North America

123%

West Europe

Global Average 100%

Jan 2017

Mobile Connectivity by Region

The number of mobile connections compared to population

91%

Central America

108%

Oceania

139%

East Europe

100%

East Asia

133%

East Europe

99%

Central Asia

127%

Middle East Source: Hootsuite, We are Social

Australian Trends

On Avg. Twitter users follow

118 accounts

24M people 20.1M are online

Australians spend 71 hours per person

• nline per month

1.1M businesses on

social media.

48% use social daily 46% first up in the AM

More than 15.7M Australian YouTube users each month. Over

10.4M are streaming over 12hrs 56min monthly per person

Over 18.7M Australian’s use Google & over

16M use Facebook

70% of ppl use smartphones to access social media

32.11% of 50+ demo online 23.58% of 35-49 demo online 17.76% of 25-34 demo online 11.25% 18-24 demo online 15.31% 2-17 demo online

Individuals have on average 25 apps on their smartphones

14.5m Australians

• nline on their

phone daily Approximately 86%

• f Australians 14+

have a smart phone

67% prefer to access

social media via an app

Source: Nielsen Online Landscape, May – June , 2017

June 2017

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Brick & Mortar stores are shutting at a record pace…

Australia’s top online retailers according to AC Nielsen 2016 data

Internet of Things Robots & AI Freelance Workforce

Trends

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Internet of Things (IoT)

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When connecting the physical world to the internet, everything on our planet becomes:

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INSIGHTS

more effective consumer data based insights = smarter investment decisions

Internet of Things

The Internet of Things is not a futuristic, aspirational technology trend. It’s here today in the devices, sensors, infrastructure and business intelligence tools you are already using.

AUTOMATION

smart office & warehouses Automated inventory tracking Speed & productivity

All this IOT produces big data

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The Future - 2032? Each person to be surrounded by 3,000 to 5,000 connected everyday things! The more data collected the more insight

Who is doing it already?

Rio Tinto

Mine robots & driver-less vehicles

Vodafone

TOBi – the artificial intelligence (AI) chatbot.

So many devices, so much data. Where does this take us?

AI

Artificial intelligence is the future. Artificial intelligence is science fiction. Artificial intelligence is already a part of our everyday lives. All those statements are true; it just depends on what flavour of AI you are referring to.

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AI is not a single type of technology. It takes many forms and encompasses many, many uses.

• machine learning (MI)
• deep learning (DL)
• cognitive analytics (CA)
• robotics process automation (RPA)
• bots

Collectively, these and other tools constitute machine intelligence!

3 KEY Factors Driving the rise in MI for Business

Computing Algorithms Data

Processing Power

Increased computing ability generates real-time reaction to incoming data streams

Smarter Algorithms

MI is steadily creeping towards human thought processes

Exponential data growth Companies are

generating vast quantities of data, doubling every 12 months

44 zettabytes By 2020

(48 trillion Gigabytes)

The Rise of MI

2016

IT Spend Traditional

2025

Opportunity Cognitive

~$1.2Trillion

Current Productivity

~$2Trillion

Decision Support

IT Spend

• IBM estimates that Decision Support will create

$2 trillion worth of IT spending by 2025.

• CFO.com estimates 40% of online transactions

will be handled via an AI-enabled bot by 2020.

• Data processing of speech and text will enable

reason, talk, decisions and learning.

• deepPiXEL provides AI solutions focused on text-

based conversations for businesses in finance, retail and telecom.

Source: IBM

The Rise of Deep Learning

Source: nVidia

1950’s 1960’s 1970’s 1980’s 1990’s 2000’s 2010’s

Since an early flush of optimism in the 1950s, smaller subsets of artificial intelligence – first machine learning, then deep learning, a subset of machine learning – have created ever larger disruptions.

The Era of Mobile internet investment is

• ver. Baidu is heavily

investing in AI

JP Morgan is using AI to automate finance productivity

Deloitte’s Global CIO survey calls MI to receive 64% of total investments.

Retail is being eaten by giants investing in AI

Facebook has moved heavily into AI, AR, and VR at the annual F8 conference

Telecoms are cutting cost with AI chatbots

D.

• All of the Tech Giants heavily investing in machine learning, computer vision,

natural language, robotics, and advanced analytics. Why Should We Care?

Why Should We Care?

Companies like Google, Baidu, IBM, Facebook, Uber and Amazon compete to be on the forefront of the AI revolution. But if your focus is not on technology, it is almost impossible to compete with these giants. The question becomes: how do I stay competitive?

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How Companies Around the World Use AI

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• 51% of AI leaders predict that by 2020, AI

will have its biggest impact on their back

• ffice functions - IT, HR, Finance and

Accounting.

• AI technology will free up employees’ time

to focus on deeper work rather than focusing on automatable tasks like password resets and company policy related questions.

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• Order placement
• Transaction Lookup
• Order Tracking
• Brand Questions
• Cashless Payment
• Marketing Campaigns
• Account Balance
• Transaction Lookup
• Budget Reminders
• Fraud Notifications
• P2P Payments
• Marketing Campaigns
• Staff Communications
• Product Answer Bots
• IT Process Workflows
• Employee FAQs
• Staff Training
• Password Resets
• Server/Laptop Deployments

Brands/Retail Telecoms Banking Organizational

How are Businesses benefiting from MI today?

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• JPMorgan Software Does in

Seconds What Took Lawyers 360,000 hours

MI can improve the customer experience, augment performance, automate work processes and action repetitive business processes.

• Program is called COIN =

Contract Intelligence, interprets commercial-loan agreements

Technology, IOT, Data, MI: How will the digital evolution impact our job skills?

Teachers Customer Sales Reps Nannies Nurses Specialist Counsellors Psychologists

Jobs less likely to be affected by MI

Robots by 2020

AI systems and machines, Robotics, Nanotechnology

MI Information Systems

Repetitive and scripted job replacements

Freelance Workforce

More transactional project

• rientated jobs

Impacts on Job Skills - 2020

• Increase in freelance workforce

The WEF forum notes - humans will retain relatively good potential for upskilling, redeployment and productivity enhancements through technology rather than substitution.

Emergence of Freelance Workforce

53 million American freelance workers 4.1 million Australians freelancing = $51b economy Mastering new ways of working will be key to a person’s employability! Is the traditional workspace dying?

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One Third of all Australians prefer Freelance Work

Airtasker Freelancer Upwork

• Desk

Elance 99 Designs Guru PeoplePerHr Fiverr

Advantages

• Flexibility
• Higher income within the first year
• You keep all the profits
• Aspirational career path
• Control over jobs and clients
• You’re the boss

Disadvantages

• Hours
• Start-up phase
• Non-steady workflows
• Strong work ethic – personal time vs work time
• Not getting paid on time
• No employer benefits

Freelance Workforce

‘In the next economy, work may be more lucrative and fulfilling, but the idea that you'll be professionally rewarded because you've been loyal to a company will be a thing of the past’.

By 2040, more jobs will be many part -time assignments, decreasing job security New strains on our public fiscal system that’s centred around fixed employment

Small business growth will lead to a boost in wages

More recruiters looking for a standard worker

Everyone is responsible for their own success

Impacts on job skills - Freelance Workforce

‘To be successful, individuals will have to be more entrepreneurial in thinking and planning, constantly selling their services, defining one’s own work and educating themselves for future assignments’.

Jobs in Demand Future Digital Jobs

1. Digital Detox Therapist 2. Crowd funding specialist 3. Productivity Counsellor 4. Urban Shepherd 5. Vicarious Videographer 6. Quantified-Self Personal Trainer 7. Cultural Intelligence Agent Data Scientist Data Analyst Big Data Engineer Business Analyst Intelligence Analyst Cyber Security Officer Data Security Technician Security Network Engineer Technology Consultant Change Analyst Lead Program Architect Chief Digital Officer Chief Technical Officer Web Developer UX Designer UI Designer

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Thank you!

Connect with me via: Email: m@melita.digital Twitter: @MelitF7 Facebook: Melita Digital LinkedIn: www.linkedin.com/in/melitadigital/ Web: www.melita.digital