E-TRENDS ARABNET 2014 IYAD KAMAL IY AD@ ARAMEX.COM IY AD KAMAL - - PowerPoint PPT Presentation

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Oct 21, 2022 628 likes •929 views

E-TRENDS ARABNET 2014 IYAD KAMAL IY AD@ ARAMEX.COM IY AD KAMAL @ IY ADKAM E-TRENDS BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION BUSINESS TRENDS THE MIXER E-TRENDS INCLUDE MIXED DATA FROM : SHOP AND SHIP

SLIDE 1

E-TRENDS

ARABNET 2014

IYAD KAMAL

IY AD KAMAL IY AD@ ARAMEX.COM @ IY ADKAM

SLIDE 2

E-TRENDS

BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

SLIDE 3 THE MIXER BUSINESS TRENDS

M E N A V S . I N T E R N A T I O N A L

E C O M M E R C E T R E N D S

DATA FROM ONLINE RETAILERS USING ARAMEX'S SHIPPING SERVICES SHOP AND SHIP ARAMEX’ S ONLINE SHOPPING DELIVERY SERVICE E-TRENDS INCLUDE MIXED DATA FROM :

SLIDE 4 ECOMMERCE SEASONALITY / SHIPMENT GROWTH Q1 2013 2012 2011 Q2 Q3 Q4 BUSINESS TRENDS

SLIDE 5 2012, 2013, MENA VS. INTERNATIONAL, %

20% MENA 100% INTERNATIONAL

MENA INTERNATIONAL MENA REGION VS. THE WORLD. BUSINESS TRENDS SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013 INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013. THE ECOMMERCE MARKETPLACE IS STILL FAIRLY UNDERDEVELOPED AND THE AMOUNT OF REGIONAL ONLINE RETAILERS IS STILL LIMITED ECOMMERCE IS MORE MATURE

SLIDE 6 FUTURE TRENDS MENA REGION VS. THE WORLD. BUSINESS TRENDS MORE INTERNATIONAL ECOMMERCE COMPANIES ARE SELLING TO THIS PART OF THE WORLD. WE SEE AN UPWARD GROWTH TREND IN THE MENA REGION SHOPPERS ARE INTERESTED IN ONLINE STORES ACROSS THE WORLD BEYOND US, UK AND CHINA.

SLIDE 7 MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTH AVERAGE WEIGHTS BUSINESS TRENDS AVERAGE WEIGHT

1 . 8 K G

MENA INTERNATIONAL MENA INT'l MENA INT'l

1 . 3 K G

GROWTH

3 6 % 2 %

SLIDE 8 % BY DESTINATION COUNTRY , 2013 LARGEST MARKETS SAUDI ARABIA EGYPT UAE BUSINESS TRENDS

38% 28% 10%

SLIDE 9

E-TRENDS

BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

SLIDE 10 P AYMENTS WHAT ARE PEOPLE BUYING (SNS) ENTERTAINMENT BOOKS ELECTRONICS APPAREL SHOES APPAREL BEAUTY SUPPLIES BOOKS/ BAGS

SLIDE 11 P AYMENTS 2013, MENA VS. INTERNATIONAL IN USD VALUE OF GOODS THE AVERAGE VALUE OF GOODS PURCHASED IN THE MENA WAS $110 IN 2013 (THIS FIGURE HAS STAYED CONSISTENT OVER THE LAST 3 YEARS) THE AVERAGE VALUE OF GOODS PURCHASED INTERNATIONALLY IS $75 (THE FIGURE HAS DROPPED COMPARED TO LAST YEAR)

SLIDE 12 P AYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, %

71% 2012 2013 29% 74% 26%

THE MENA ECOMMERCE MARKET IS A COD ONE! THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST CASH ON DELIVERY (COD) CARD

SLIDE 13 2012, 2012, 2013 AVERAGE, LOCAL, BEYOND P AYMENTS SAUDI BUYERS

70%

MENA SHIPMENTS TO KSA: TO MAJOR CITIES

90%

INTERNATIONAL SHIPMENTS TO KSA: TO MAJOR CITIES

SLIDE 14 P AYMENTS

35% NO CARD 25% CASH EASIER 4% OTHERS 18% PREFERS CASH 18% NO TRUST IN ONLINE P AYMENTS

WHY SAUDI CUSTOMERS PREFER CASH?

SLIDE 15

E-TRENDS

BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

SLIDE 16 RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, %

17% 20% 18%

2011 2012 2013

TOP REASONS: CUSTOMERS REFUSED THE P ACKAGES CUSTOMERS ARE UNREACHABLE

SLIDE 17

24% 21% 7% 7%

2012 2013

RETURNS RETURNS BY P AYMENT TYPE CASH ON DELIVERY (COD) CARD

SLIDE 18

1.88 1

RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, % CASH ON DELIVERY (COD) CARD AVERAGE NUMBER OF DELIVERY ATTEMPTS AVERAGE NUMBER OF DELIVERIES

SLIDE 19

E-TRENDS

BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

SLIDE 20 SOCIAL TRENDS KSA KUWAIT UAE OTHER EGYPT INDIA QATAR BAHRAIN GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY) 53% 12% 10% 9% 5% 4% 3% 3%

SLIDE 21 SOCIAL TRENDS SENTIMENT ON TWITTER AND FACEBOOK POSITIVE

5% 78% 18% 7% 72% 21%

NEUTRAL NEGATIVE

SLIDE 22 SOCIAL TRENDS CUSTOMER SERVICE CONVERSATIONAL MARKETING SUSTAINABILITY ARAMEX EMPLOYEES HR NATURE OF POSTS, % BY POST CATEGORY 58% 28% 8% 2% 2% 1% 78% 11% 5% 3% 1% 2%

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E-TRENDS

BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

SLIDE 24

OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE.

LAST MILE SOLUTION MY ADDRESS.ARAMEX.COM - THE MOBILE EFFECT

30%

SLIDE 25 100% SAFE & SECURE AVAILABLE 24/ 7 CHEAPEST DELIVERY OPTION QUICK, SIMPLE & FUN LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE

NEVER MISS A DELIVERY AGAIN!

SLIDE 26 LAST MILE SOLUTION

60 600 150 70 300g 0.23l 0.01l 14g

LOCKERS FOR YOUR CONVENIENCE SUPPORTING SUSTAINABLE DEVELOPMENT S

r c e : A G H – K r a k

a n d COURIER AUTOMATED PRIVATE LOCKERS PARCELS DAILY PER ONE COURIER KILOMETERS DAILY PER ONE COURIER CO² EMISSION PER PARCEL FUEL CONSUMPTION PER PARCEL

SLIDE 27

95%

LAST MILE SOLUTION

REDUCTION OF CO

EMISSION AND FUEL CONSUMPTION

SLIDE 28

THANK YOU