Board of Directors Meeting Hilton Head Island Motorcoach Resort - - PowerPoint PPT Presentation
Board of Directors Meeting Hilton Head Island Motorcoach Resort Saturday, November 11, 2017 at 1 PM AGENDA I. Call to Order II. Roll Call III. Introduction of New Owners IV. Recognition of Past Presidents V. Proof of Meeting Notice VI.
Board of Directors Meeting
Hilton Head Island Motorcoach Resort Saturday, November 11, 2017 at 1 PM
I. Call to Order II. Roll Call III. Introduction of New Owners IV. Recognition of Past Presidents V. Proof of Meeting Notice VI. President’s Report VII. Management Report VIII. Committee Reports IX. Old Business X. New Business XI. Adjourn XII. Public Comments
AGENDA
President’s Report
Frank Clabaugh, Chair Pete Robert, Board Member Bill Weber, Board Member
Alex Skevington, Activities Director Manny Rodriguez, Maintenance Manager NEW TO HHIMR - Christine Butkiewicz, Front Desk Manager New Workampers: Mike and Claudia Bezares Scott and Angie Maxwell Scott and Diane Meyers And the leader of the pack…
OUR TEAM AT HHIMR
Management Report Jim Skellett, Resort Manager
Finance Committee Report “2017 Resort Financials”
2017 Financial Summary
Combined Year to Date
Changing how your POA dollar works
Changing direction!
Your Resort balance sheet to date
Clubhouse construction loan
Planning, Planning, Planning...
Future needs is the 1st step
Annual Budgeting for asset repairs & replacements
Repairs & replacements
“Wish” list in discussion
Please feel free to contact any of us on the finance committee with your concerns, suggestions and comments. This is your resort and it is our mission to listen and respond to your suggestions.
■ Gerry Fagan, Lot 54 ■ Bobby Lowman, Lot 167 ■ Jim Skellett, Resort Manager
MARKETING & COMMUNICATIONS COMMITTEE
Board Representative: Ed Herbert Owner Members: Don Beck Pam Eckart Marianne Riddile Management: Jim Skellett, Resort Manager From BowStern: Marisa Smith Maggie Hudspeth
MARKETING & COMMUNICATIONS COMMITTEE
GOALS INCLUDE: Improve Communications with Owners (DirectLine, Postings) Increase Rental Nights and Revenue Increase Revenue to Owners in Rental Pool Increase Rate per Rental Night Decrease discounts for Resort
MARKETING COMMUNICATIONS PRESENTED BY: TOM DERZYPOLSKI
Website Design
Website Design
Website Design
October Website Stats
§ 33% increase from September
Google AdWords
Google AdWords
October Google Stats
Facebook Ads
Promoted Posts
Facebook Ads
Webclicks Ads
Facebook Ads
Video Ads
October Facebook Ad Stats
Eblasts
Guest
Eblasts
Owner
October Eblast Stats
Guest Eblast Owner Eblast
¡
Eblasts ¡Distributed ¡
23% ¡ ¡
¡
¡
Open ¡Rate ¡
14% ¡
¡
¡
Average ¡Click-‑through ¡ Rate ¡
¡
Eblasts ¡Distributed ¡
56% ¡ ¡
¡
¡
Open ¡Rate ¡
21% ¡
¡
¡
Average ¡Click-‑through ¡ Rate ¡
Job Availability Ad
Paradise Card
Campaign Landing Page
Campaign Ads
Facebook Ads Google Ads
Campaign Stats
All Rates are “plus tax of 10%” - Peak Season (March 1-November 30, 2018) Lake Front Lots $120 All Others $ 99 Non-Peak (January 1-February 28, December 2018) Lake Front Lots $110 All Others $ 85
MOTION FOR 2018 RATES
(motion from Committee, no second needed)
MARKETING & COMMUNICATIONS COMMITTEE
CHECK OFF GOALS: ü Improved Communication with DirectLine (work in progress) ü Improved Communication with POSTINGS (editing) ü Increased Rental Nights and Revenue ü Increased Revenue to Owners in Rental Pool ü Increased Rate per Rental Night ü Decreased discounts for Resort
Property Enhancement
Join Us!
We are reaching out, inviting owners who would like to participate on the new PEC.
PRESERVING OUR BEAUTIFUL RESORT
WELCOME CENTER
STATUS UPDATE
Road to Front Gates
Board Representative: Bill Weber Owner Members: MaryLynn Barksdale Don Beck Marianne Riddile
Call for Candidates!
■ Election of New Board of Directors
Members
■ This year two seats are open for election and
both carry a three-year term.
■ The terms of current Board members, Tom Crews and position
temporarily filled by Bob Lowman, are expiring this spring.
■ Qualifications: In order to be eligible to serve as a director a
person shall be either: * an individual owning at least a fifty percent (50%) interest in a unit,* an executor or administrator of the estate of such a deceased owner, or *the Voting Member designated by a trust, a partnership or a corporation that owns a unit.
Call for Candidates!
■ Election of New Board of Directors
Members (continued)
■ You must be available to attend monthly meetings in person at
the Resort or via video or teleconference over the Internet.
■ The application will be posted on the Owners’ Website on
December 1, 2017. Applications must arrive to the election committee no later than February 15, 2018.
Submit Your Questions
■ What specific questions do you have for the Board
Candidates?
■ A list of owner-generated questions will be
submitted to each candidate for answers so you can make an informed voting decision.
■ Each candidate’s answers to owner questions will
be posted along with their application and photo on the Owners’ website prior to the beginning of the
■ Send your questions to hhimrelections@gmail.com
Subject: Questions
Voting
■ Online voting using SimplyVoting.com will begin at
the beginning of March.
■ In-person voting will be held in the clubhouse on
the morning of the Annual Owners’ Meeting.
■ Owners with no computer access will be mailed a
ballot.
■ Voting is anonymous, with one vote per site. The
designated voter for each site will be according to the contact e-mail that is registered with the office.
for
Gerry Fagan - Board liaison Jim McNeil - Committee chair Paul Anderson Rob Burkhard Dan Meier
controller shuts down.
have very good to excellent coverage with our current tower placement.
distribution point (clubhouse) is antiquated and lacking.
upgrades including software patches… antiquated hardware replacement… defective hardware.
with their WiFi connection issues. The front office no longer needs to provide Technical Support.
surfing – emails – etc. but not streaming videos. Offering a premium WiFi ($$) to our Guests suitable for streaming.
What is a good way to go now?
Where do we currently stand?
have been left with a bitter taste in our mouth over the years.
the fiber access (internet “pipe”), the current WiFi solution and
very real possibility the Hargray could shutdown all three.
solution – television.
We are waiting on one additional vendor. They “think” they can provide television in addition to the other two.
Where do we currently stand? (cont.)
In Conclusion…
all possibilities.
Owners are expressing.
time to implement the solution once the contact is signed.
Unfinished Business
New Business
Motion Cancellation and Refund Policy
Motion made by Frank Clabaugh, Second by________________________: Be it resolved that the following Cancellation and Refund Policy be adopted and Implemented immediately. If a site reservation is canceled at least forty-eight (48) hours prior to arrival, an administrative fee of twenty-five dollars ($25) prior to refunding any advance deposit. A cancellation notice of less than forty-eight (48) hours will result in the forfeit of the entire deposit. No refunds will be given for early departure. The reservation deposit will now be $250.00
Motion Toy Model Policy
Motion made by Frank Clabaugh. Second by ________________________: Be it resolved that, for the safety of all RV owners and guests in the Resort, all toy model vehicles, radio controlled, remote controlled, whether gas or electric toy model cars, model boats or airplanes are prohibited.
Motion Tree Replacement Policy
Motion made by Frank Clabaugh. Seconded by _______________________: That Article Two C (8) of the HHIMR PEC Guidelines, together with any other applicable provisions, be amended to provide that the amount of the required deposit to remove a tree, whose removal has been approved by the PEC, be reduced from $500 dollars to $100 dollars and that said amount shall be refunded to the applicant if applicants plants a new tree, within 90 days, in accordance with PEC guidelines, on his lot. Otherwise the $100 deposit shall have transferred to the resort “Common Area Improvement Fund” Be it resolved that those funds currently on deposit and earmarked as “tree replacement funds”, be transferred to a new account designated for the care and beautification of HHIMCR.
Motion Mail and Package Policy
Motion made by Frank Clabaugh. Seconded by ______________________: Be it resolved that by and with the recommendation of the Resort Manager, as
that this be posted on our web and reservation sites, and that after that date HHIMR’s mail address will be a Post Office Box established by management. Owners desiring mail or package delivery can arrange for a P.O. Box at either HHI Post Office or at Island Postal Service. Island Postal charges $100 for 12 months, $50 for six months or $25 per month and accepts both mail and
delivered to Island Postal for a fee.
Announcements
Adjourn
Comments from the