The Promise se and O Offic fice e of the Chief f Desig igner er
What we’ll cover today: • What does it mean to #KeepTh epTheProm ePromise se • A recap of the Care Review conclusions • The Scottish Approach to Service Design • The purpose of this engagement phase • Q&A 2
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“A radical overhaul is what the review demands, and that is what we have a duty “The Independent Care Review published one to deliver.” of the most significant reports that we will consider in this session of Parliament. Indeed, I consider this to be one of the most important moments so far in my tenure as First Minister.” “We will work with local authorities, care providers and all other relevant partners to make the necessary changes to care.” Date e / author r info fo: XXXXXXXXXXXXXXXX
“I am making this statement today to underl erline ine my y political tical and personal sonal commitm tmen ent t to to tu turning ng its ts visi sion on of f how we must t care e for our most t vulner erab able e yo young people into reality as quickly as possible.” - First Minister Nicola Sturgeon
Phase 1: WEBINARS S and DOCUM UMEN ENT to help organisations understand • implementation and how to respond. (Oct) Phase 2: DISCUS USSIO SION: listening, helping work through what change will look like • for each organisation. (Oct/Nov) Phase 3: CONSOLIDATI IDATION: Reviewing, going back to organisations to reflect what • has been said. Synthesising it all into The Plan an. . (Nov/Dec) • Phase 4: ACCOUN UNTABI BILITY ITY: The Plan goes to The Oversight Board for their • approval. (Jan 2021) 8
How to #KeepThePromise 9
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• Explore and define the problem before design the solution. • Design service journeys around people and not around how the public sector is organised. • Seek citizen participation in our projects from day one. • Use inclusive and accessible research and design methods so citizens can participate fully and meaningfully. • Use the core set of tools and methods of the Scottish Approach to Service Design. • Share and reuse user research insights, service patterns, and components wherever possible. • Contribute to continually building the Scottish Approach to Service Design methods, tools, and community. 15
Making sure organisations have interpreted what The Promise means for • them. Designing services around children and families and young people, not • around organisational structures. Involving children and families and care experienced people in service design • / redesign fully, and from day one. 16
Using inclusive and accessible research and design methods so everyone can • participate fully and meaningfully. Using the core set of tools and methods of the Scottish Approach to Service • Design. Sharing and reusing insights from lived experience, service patterns, and • components wherever possible. Contributing to continually building the Scottish Approach to Service Design • methods, tools, and community. 17
Children and families must be able to participate in decisions about how services work. Services can’t be delivered if children and families are not involved in designing those services in the first place. 18
Transforming the whole system 19
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Health Visi sitors Providing an understanding of Supervi visor sor for Contacts Assessing the interaction Isla’s health & development. Provide information relating to between Isla & parents during the historic & current contact engagement with the family. Advising of the effectiveness of Local Authority Social Worker er the family support to Isla’s Early Years s Staff ff Assessing Isla’s needs, and of development & implement any Providing relevant information Scottish Children’s Reporter her wider world. Case advice / guidance provided to how Isla is supported in her Administrat ation (SCRA RA) management for Isla i.e. liaising nursery placement. Reflecting with all other agencies involved Facilitating the legal forum historic & current family to ensure that they are working situation & any changes in Isla’s Children’s Hearing System to support a Care Plan for Isla development or presentation (CHS HS) Facilitating the legal Family Support Worker forum & supporting panel Allocated to support Isla’s members in fulfilling their parents address the concerns roles relating to the home Panel el Member ers environment. Also have a role in Isla Listening to the information trying to increase parenting provided. Reviewing reports & capacity papers submitted. Decision making Isla’s Parents Children’s Advocacy Rights Trying to meet the Worker ers responsibilities they have Foster er Carers Representing Isla’s views & towards Isla. Also seeking to Providing care for Isla whilst she perspectives & ensuring these have their parental rights is with them. Offering are acknowledged & taken into upheld observations on how Isla is account when decisions are doing and developing being made that impact on her Exten ended ed Family Trying to explore whether there Sher eriff f Court is anyone connected to the Legal forum to assist with the family willing & capable to take establishment of ‘grounds for care of Isla referral’ (or not) Gener eral Practitioner er (GP) Supervi visi sing Social Worker er Providing health advice & also (Family Placem emen ent Team) treatment for Isla’s mother’s Supporting the development of emotional wellbeing needs carers to help them fulfil their Implem emen enting Local Authority role to the best level. They will Legally responsible for liaise with other professionals, implementing the legal order & alongside and at times for the Addiction Services es any conditions attached. Also carer Legal Represen esentative ve Supporting Isla’s mother to from Children (Scotland) Act Team Manager er Providing legal support, advice develop more positive coping 1995, has obligations to Supervising the allocated social & guidance to Isla’s parents. strategies with her low mood, safeguard children’s welfare worker & providing advice and Advocating on behalf of parents rather than relying on alcohol. when there is a concern guidance on how to move and ensuring that their rights Isla's mother is to be supported highlighted / reported forward are upheld to achieve recovery or work towards harm reduction.
It won’t happen if: Attempts are made to transform services in silos, rather than as • a whole. Presume all the answers exist now. • Don’t continue to engage children, young people and families • fully. Try to fix system pressures as opposed to facilitating change • that can be experienced by those living in the communities being served. 22
● Capability and capacity building ● Tools and methods ● Scoping and prioritisation for delivery ● Support through the Promise Partnership ● Removing barriers to progress Get in touch…. hello@thepromise.scot 23
#K #KeepThe pThePr Promise mise: Engagement Document
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#K #KeepThe pThePr Promise mise: The Plan
#K #KeepThe pThePr Promise mise: Oversight Board
#K #KeepThe pThePr Promise mise: The Promise Team hello@thepromise.scot
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