Social Innovation Council Presentation at NCOSS Regional Conference - - PowerPoint PPT Presentation

Social Innovation Council

Presentation at NCOSS Regional Conference Alyssa Martin & Elizabeth Owers, DFSI

July & August 2017

The Social Innovation Council

• A partnership between the NSW Government and FONGA to:

― Help foster innovation in the way human services are developed, delivered and measured. ― Fast track the delivery of innovative projects that significantly improve customer outcomes.

• Co-chaired by Minister for Finance, Services & Property and Chair of

FONGA.

• Membership: six representatives elected by FONGA and senior

executives from government agencies.

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innovation@finance.nsw.gov.au

What are we trying to achieve?

Outcome

• Improved provider relationships, more transparent funding

arrangements and an empowered NGO sector Our focus …

• Improve human services outcomes by:

― promoting the use of technology and collaborative work practices to

• ptimise service delivery

― improving the quality and accessibility of human services data for government and NGOs ― driving strategic engagement of the NGO sector ― making it easier for NGOs and government to do business together.

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innovation@finance.nsw.gov.au

What we’ll cover today

• Procurement:

NSW Human Services Agreement NGO Registration Scheme – human services Procurement resources

• NGO Benchmarking Model
• NSW Human Services Outcomes Framework
• Future capacity building

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Re-setting the human services contracting framework

Previously…

• Agencies had 31,940 contracts

― with 2,110 human service providers ― valued at $2.5 billion

(Excludes NDIS-affected areas)

• These contracts (by value) were:

― short term - 70% of contracts are for 2 years or shorter periods ― low value - 54% of contracts are valued at $5 million or lower ― concentrated on a few providers - 70% of funding goes to 10% of the 2,110 providers ― directed at providers engaged across several clusters - 11 of the top 20 providers are engaged by at least three clusters.

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The goal is to…

• Make it easier for NGOs to do business with NSW Government
• Make it cheaper and faster to engage NGOs
• Reduce legal uncertainty
• Enable government to introduce meaningful performance

measures across the sector

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Now…

• You may use the Human Services Agreement template for every

contract you have with NSW Government – no matter which government agency is funding you.

• The Standard Terms will usually stay the same, so you won’t need

to invest as much in legal advice & will become increasingly familiar with the contract over time.

• The contract is in plain English & will be much easier for you to

understand what is expected of you (and what you can expect from your funding agency, in return).

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How will it work?

NSW Human Services Agreement has 2 parts that work together: 1. Standard Terms – Agreement for Funding of Services 2. Schedule – Agreement for Funding of Services Most of the finer details & customisation will appear in the Schedule.

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What’s in the Schedule?

Some things the Schedule outlines include (but aren’t limited to):

• details of each party
• the length of the agreement
• your target audience
• when you will receiving your funding
• utcomes you’re expected to deliver
• reporting requirements
• insurance requirements
• what happens if there’s a dispute.

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How will this affect you?

1. On 1 August 2017, it becomes mandatory for all NSW Government agencies to use the NSW Human Services Agreement template when negotiating human services contracts with you. 2. Existing contracts will not be affected until they expire. 3. Your funding agency may tweak the template only if required to ensure the contract is fit-for-purpose. 4. NSW Government will consider updating the template annually based on what / how many amendments were required to the template in the previous 12 months.

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This Agreement does not apply to…

• grant funding
• funding arrangements that are transitioning to the National Disability

Insurance Scheme

• asset-based contracts or contracts with a significant asset-based

component (i.e. housing, fleet, ICT)

• social impact investment transactions (e.g. social benefit bonds).

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Where can you get a copy of the NSW Human Services Agreement?

http://bit.ly/get-HSA

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NGO Registration Scheme – human services

What are we trying to fix? The need for NGOs to provide the same information to agencies multiple times. The goal: NGOs only report information once to Government How is it being fixed?

― A single repository of standard NGO information ― The Scheme went live on 1 August 2016 on eTendering ― Over 1,930 NGOs registered ― Agencies are required to use the Scheme to source information from participating NGOs ― NGOs are responsible for maintaining current information.

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Procure Desk Top tips and advice

Get to know ProcurePoint (www.procurepoint.nsw.gov.au) Register online (www.tenders.nsw.gov.au) for notifications on potential opportunities Check out existing tenders/schemes – understand what’s required and be ready to participate when a real opportunity appears Ask questions – we are here to help NSW Procurement Service Centre:1800 679 289 or email us at nswbuy@finance.nsw.gov.au Investigate procurement training options

16 NSW Procurement Service Centre: Phone 1800 679 289 or Email nswbuy@finance.nsw.gov.au Website www.procurepoint.nsw.gov,au NSWBuy catalogues www.catalogues.buy.nsw.gov.au NSW eTendering website www.tenders.nsw.gov.au

Key contacts

For NSW Procurement training information…

http://bit.ly/procurement-training

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NGO benchmarking model

What are we trying to achieve?

• Encourage continuous improvement by highlighting strengths and areas for

improvement.

• Allow agencies to identify training/capability gaps and target supports accordingly.
• Allow NGOs to assess results against their peers and track changes over time.
• Acknowledge best practice and promote knowledge sharing.
• Improve transparency and accountability.
• Prioritise customer-centred design.
• Provide a low cost option for measuring organisational capability.

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innovation@finance.nsw.gov.au

The ten standards

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Customer-centred standards

Services designed around customer experience Customer engagement Reporting back to the community Collaborative work practices and partnerships Innovation leading to adaptive change and better customer outcomes Equity and cultural proficiency

Corporate governance standards

Leadership and strategic business planning Governance and management Continuous improvement Data management

innovation@finance.nsw.gov.au

innovation@finance.nsw.gov.au

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Public testing closed on 28 February 2017

innovation@finance.nsw.gov.au

• 235 users participated.

46 completed the online survey 4 provided written submissions.

• 56% believed it will be a useful capability development tool

34% were unsure 10% disagreed.

• 41% believed it will provide greater confidence to customers,

government and the community in the quality of services.

45% were unsure 14% disagreed.

• 96% found the platform to either be very or generally easy to use.
• 86% found the questions to be relevant to their organisation.

Stage one implementation starts in August 2017

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Stage one will run for five months and participation is voluntary. It will help us to:

• better understand the intersections with existing accreditation

regimes

• test demand, usefulness and applicability of the model
• measure if the model delivers the outcomes we expect
• explore the need for verification and different verification options
• gather evidence to determine the best mode of delivery in the long

term.

innovation@finance.nsw.gov.au

How can I get involved?

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The commitment?

• Complete the self-assessment over a six week period (mid August –

late Sept 2017).

• Provide feedback on your experience.
• Free training opportunity and resources provided.

We will be recruiting NGOs to participate in early August 2017

• Ensure your NGO Registration Scheme contact details are current.
• Keep a look out for emails and social media posts distributed

through FONGA, NCOSS, government agencies & Peak bodies

• Register interest: innovation@finance.nsw.gov.au

innovation@finance.nsw.gov.au

NSW Human Services Outcomes Framework

Approved by Cabinet in May 2017

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innovation@finance.nsw.gov.au

• Agencies and NGOs can it during program or service design and

evaluation, strategic planning, commissioning and outcomes based contracting.

• Human Services Outcomes Framework Guide provides practical

guidance to agencies and NGOs on using the Outcomes Framework and adopting an outcomes-focused approach to service delivery.

• Supported by a library of primary indicators.

NGO capacity building

What are the skills we need for the future?

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innovation@finance.nsw.gov.au

• Outcomes measurement
• Digital and data
• Innovation
• Evaluation
• …….?