Co-production, involvement & people-centred practice Noreen Blanluet Co-production Network for Wales @copronetwales #coproduction 1
Welcome! In the chat: 2:00 - 3:30 pm ● Context and complexity In 10 words or less: ● What is co-production ● Case studies and examples ● where you are in the UK ● Skills and tools ● what you can see beyond 3:30 - 4:00 pm your screen ● Q&A (optional) 2
Co-production... A bit of context 3
The context for public services 4
Co-production... … and complexity 5
Co- production addresses “wicked problems” 6
Co- production addresses “wicked problems” 7
Co- production addresses “wicked problems” 8
Co- production addresses “wicked problems” 9
Co- production addresses “wicked problems” 10
Co- production addresses “wicked problems” call ll in the expe perts rts gather er the peopl ple 11
Risk, value and investment 12
Co-production... What (and what not) 13
What are we talking about? 14
Co-production and involvement 15
5 co-production principles people centred work across silos outcomes focused 16 trusted relationships from delivering to enabling
5 co-production principles people centred work across silos outcomes focused 17 trusted relationships from delivering to enabling
5 co-production principles people centred work across silos outcomes focused 18 trusted relationships from delivering to enabling
5 co-production principles people centred work across silos outcomes focused 19 trusted relationships from delivering to enabling
5 co-production principles people centred work across silos outcomes focused 20 trusted relationships from delivering to enabling
5 co-production principles people centred work across silos outcomes focused 21 trusted relationships from delivering to enabling
Ladder of participation (Arnstein, 1969) 22
A spectrum of interactions 23
Co-production... In action: case studies 24
Reduced pressure on public services: ACE Action in Caerau & Ely 25
Those who are “the problem” are the solution: Bron Afon Youth Forum 26
You have to try it to believe in it: Citizens Advice Mountain Ash ● Co-designed the layout and feel of the “The idea of asking, and talking to people before we start, to new space with colleagues, volunteers, help us hit the ground running, clients and community members we wouldn’t have thought to do that before.” “It’s so interesting finding out how it is for people through their “We thought how can co - eyes, they tell us things we production fit in with advice would never see.” services and regulations? But we’ve realised that there are some things you can co- “There’s been some really good produce, it’s given us the stuff that people have suggested. confidence to do it.” It works, people come up with ideas that we don’t think about.” 27
It fits with democracy and civic engagement: Pembrey and Burry Port Town Council ● Committed to real and effective engagement with the community ● Multi channels of communication with the residents ● Structure which enables the community to fully participate in the decisions the Council takes ● Two way communication between Council and residents ● 6 themed forums and shadow forums (young people) ● Proposals contribute to Community Strategy 28
It works on all levels • empowerment and ownership STAFF CITIZENS • improved health and well-being • stronger, more cohesive communities • more relevant and effective services • happier, more fulfilled staff • healthier organisations ORGS • sustainability and value for money 29
Co-production... Skills and tools 30
Pyramid of relevance 31
Scales of co-production 32
Equality, equity and diversity 33
Co-production skills “tell me about…” who + who else! connect, invite what do you know? (be relevant!) listen for strengths build trust facilitate, enable (Qs not As) 34 deal with conflict build understanding
Co-production skills “tell me about…” who + who else! connect, invite what do you know? (be relevant!) listen for strengths build trust facilitate, enable (Qs not As) 35 deal with conflict build understanding
Co-production skills “tell me about…” who + who else! connect, invite what do you know? (be relevant!) listen for strengths build trust facilitate, enable (Qs not As) 36 deal with conflict build understanding
Co-production skills “tell me about…” who + who else! connect, invite what do you know? (be relevant!) listen for strengths build trust facilitate, enable (Qs not As) 37 deal with conflict build understanding
Co-production skills “tell me about…” who + who else! connect, invite what do you know? (be relevant!) listen for strengths build trust facilitate, enable (Qs not As) 38 deal with conflict build understanding
Co-production skills “tell me about…” who + who else! connect, invite what do you know? (be relevant!) listen for strengths build trust facilitate, enable (Qs not As) 39 deal with conflict build understanding
Measuring the right things
Measuring the right things
Measuring the right things
Measuring the right things The McNamara Fallacy: If you don’t measure what’s important, you make what you measure important.
Co-developmental evaluation • Ask the right questions, of the right people, in the right way. • People = service users + staff • Ask what matters! • Co-create your indicators • Measure WHAT you do … & HOW you do it. 44
Co-developmental evaluation • Ask the right questions, of the right people, MEASURING WHAT in the right way. MATTERS • People = service users + staff • Ask what matters! • Co-create your indicators • Measure WHAT you do … & HOW you do it. 45
Co-developmental evaluation • Ask the right questions, of the right people, MEASURING WHAT in the right way. MATTERS • People = service users + staff • Ask what matters! • Co-create your indicators CO-PRO AUDIT TOOL • Measure WHAT you do … & HOW you do it. 46
Co-production... What now? 47
Individual Network membership is free. Join the community: copronet.wales info.copronet.wales copronetwales hello@copronet.wales 48
Thoughts? Comments? Q&A 49
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