Co-production, involvement & people-centred practice Noreen - - PowerPoint PPT Presentation

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Co-production, involvement & people-centred practice Noreen - - PowerPoint PPT Presentation

Feb 26, 2023 113 likes •607 views

Co-production, involvement & people-centred practice Noreen Blanluet Co-production Network for Wales @copronetwales #coproduction 1 Welcome! In the chat: 2:00 - 3:30 pm Context and complexity In 10 words or less: What is

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Co-production, involvement & people-centred practice

Noreen Blanluet Co-production Network for Wales @copronetwales #coproduction

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In the chat:

In 10 words or less:

  • where you are in the UK
  • what you can see beyond

your screen

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Welcome!

2:00 - 3:30 pm

  • Context and complexity
  • What is co-production
  • Case studies and examples
  • Skills and tools

3:30 - 4:00 pm

  • Q&A (optional)
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A bit of context

Co-production...

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The context for public services

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… and complexity

Co-production...

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Co-production addresses “wicked problems”

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Co-production addresses “wicked problems”

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Co-production addresses “wicked problems”

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Co-production addresses “wicked problems”

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Co-production addresses “wicked problems”

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Co-production addresses “wicked problems”

call ll in the expe perts rts gather er the peopl ple

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Risk, value and investment

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What (and what not)

Co-production...

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What are we talking about?

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Co-production and involvement

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5 co-production principles

people centred work across silos

  • utcomes focused

trusted relationships from delivering to enabling

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5 co-production principles

people centred work across silos

  • utcomes focused

trusted relationships from delivering to enabling

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5 co-production principles

people centred work across silos

  • utcomes focused

trusted relationships from delivering to enabling

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5 co-production principles

people centred work across silos

  • utcomes focused

trusted relationships from delivering to enabling

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5 co-production principles

people centred work across silos

  • utcomes focused

trusted relationships from delivering to enabling

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5 co-production principles

people centred work across silos

  • utcomes focused

trusted relationships from delivering to enabling

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Ladder of participation

(Arnstein, 1969)

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A spectrum of interactions

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In action: case studies

Co-production...

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Reduced pressure on public services:

ACE Action in Caerau & Ely

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Those who are “the problem” are the solution:

Bron Afon Youth Forum

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You have to try it to believe in it:

Citizens Advice Mountain Ash

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  • Co-designed the layout and feel of the

new space with colleagues, volunteers, clients and community members

“We thought how can co- production fit in with advice services and regulations? But we’ve realised that there are some things you can co- produce, it’s given us the confidence to do it.”

“The idea of asking, and talking to people before we start, to help us hit the ground running, we wouldn’t have thought to do that before.” “There’s been some really good stuff that people have suggested. It works, people come up with ideas that we don’t think about.” “It’s so interesting finding out how it is for people through their eyes, they tell us things we would never see.”

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It fits with democracy and civic engagement:

Pembrey and Burry Port Town Council

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  • Committed to real and effective engagement

with the community

  • Multi channels of communication with the

residents

  • Structure which enables the community to

fully participate in the decisions the Council takes

  • Two way communication between Council

and residents

  • 6 themed forums and shadow forums (young

people)

  • Proposals contribute to Community Strategy
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  • empowerment and ownership
  • improved health and well-being
  • stronger, more cohesive communities
  • more relevant and effective services
  • happier, more fulfilled staff
  • healthier organisations
  • sustainability and value for money

It works on all levels

ORGS STAFF CITIZENS

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Skills and tools

Co-production...

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Pyramid of relevance

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Scales of co-production

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Equality, equity and diversity

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Co-production skills

who + who else! what do you know? connect, invite (be relevant!) “tell me about…” listen for strengths build trust deal with conflict facilitate, enable (Qs not As) build understanding

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Co-production skills

who + who else! what do you know? connect, invite (be relevant!) “tell me about…” listen for strengths build trust deal with conflict facilitate, enable (Qs not As) build understanding

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Co-production skills

who + who else! what do you know? connect, invite (be relevant!) “tell me about…” listen for strengths build trust deal with conflict facilitate, enable (Qs not As) build understanding

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Co-production skills

who + who else! what do you know? connect, invite (be relevant!) “tell me about…” listen for strengths build trust deal with conflict facilitate, enable (Qs not As) build understanding

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Co-production skills

who + who else! what do you know? connect, invite (be relevant!) “tell me about…” listen for strengths build trust deal with conflict facilitate, enable (Qs not As) build understanding

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Co-production skills

who + who else! what do you know? connect, invite (be relevant!) “tell me about…” listen for strengths build trust deal with conflict facilitate, enable (Qs not As) build understanding

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Measuring the right things

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Measuring the right things

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Measuring the right things

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Measuring the right things

The McNamara Fallacy: If you don’t measure what’s important, you make what you measure important.

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Co-developmental evaluation

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  • Ask the right questions,
  • f the right people,

in the right way.

  • People = service users + staff
  • Ask what matters!
  • Co-create your indicators
  • Measure WHAT you do … & HOW you do it.
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  • Ask the right questions,
  • f the right people,

in the right way.

  • People = service users + staff
  • Ask what matters!
  • Co-create your indicators
  • Measure WHAT you do … & HOW you do it.

Co-developmental evaluation

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MEASURING WHAT MATTERS

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Co-developmental evaluation

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  • Ask the right questions,
  • f the right people,

in the right way.

  • People = service users + staff
  • Ask what matters!
  • Co-create your indicators
  • Measure WHAT you do … & HOW you do it.

MEASURING WHAT MATTERS CO-PRO AUDIT TOOL

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What now?

Co-production...

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Individual Network membership is free. Join the community:

copronet.wales info.copronet.wales copronetwales hello@copronet.wales

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Thoughts? Comments? Q&A

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