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Gippsland PHN Practice Performance Workshop
August 2019
SLIDE 2 Workshop Summary
FOUNDATIONAL Workshops
Business Planning
- Gain a better understanding of the strategic planning
process
- Discover practical approaches for strategic planning in your
practice
- Acquire the tools for setting your strategic priorities
- Understand the keys to effective implementation to ensure
you achieve your goals Good Governance
- Learn about what governance really means in general
practice
- Understand the delineation between Business, Clinical and
Operational Governance
- Acquire the tools and approaches for making efficient and
effective decisions
- Appreciate the value of a systematic approach for
implementing good governance in practice
EXECUTION Workshops
Financial Performance
- Understanding the key financial strategic for planning and
monitoring financial performance
- Learning about the value of budgets and key performance
indicators
- Considering different approaches for setting fees
- Discovering tools and methods for producing great
financial reports Operational Performance
- Learning about strategies for creating Financial and
Operational efficiencies in your practice
- Hearing how high performing practices operate more
efficiently
- Understanding how quality can be used to drive
performance and productivity
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Strategic Planning Process
SLIDE 4 Value of Strategic Planning
- Defines a common vision and direction.
- Provides a platform for decision making especially for Practice
Managers.
- Builds ownership and buy-in to decisions
- Provides a clear focus for the investment of effort and
resources.
- Builds strong teams.
- Increases productivity.
- RACGP Standards 5th Edition compliance
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SLIDE 7 Leading Business
Strategy
- Regular strategic planning
- Focus on purpose and priorities
- Engage everyone in the process
- Review plans regularly
People
- Hire the best people
- Invest in training
- Manage succession
- Create positive culture
* Verne Harnish, 2014 – Scaling up
Execution
- Streamline systems and processes
- Implement business disciplines
- Run regular, highly effective
meetings
- Delegate to the lowest levels
Cash
- Focus on cashflow
- Monitor KPIs
- Focus on a key number
- Build a healthy balance sheet
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Purpose
Often referred to as the Mission of the business. The purpose should answer the question…Why does what we do matter, and what difference does it make to the world?
SLIDE 9 Vision
A vision statement provides strategic direction and describes what the company wants to achieve in the future. Our vision statement is a declaration of our company objectives intended to guide our internal decision making. It is our road map, indicating both what we want to become and guiding transformational initiatives by setting a defined direction for
SLIDE 10 Vision
IKEA The IKEA vision is to create a better everyday life for the many
- people. We make this possible by offering a wide range of well-
designed, functional home furnishing products at process so low that as many people as possible will be able to afford them.
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Vision
Clare Medical Centre Clare Medical Centre is recognized as a leader in rural medicine, providing the community with a comprehensive range of medical services that are integrated with the broader health system. The practice is proactively managed on sound business principles and develops as a centre for excellence in primary health care, professional development and education.
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Values
Often referred to as the ‘vibe’ for those who love The Castle. Core values are the rules and boundaries that define the company’s culture and personality, and provide a final “Should/Shouldn’t” test for all the behaviours and decisions by everyone in the firm. (Verne Harnish, 2014)
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Values
Atlassian The company values of Atlassian, of Australia's largest software exporters with revenues of $45 million ’s values, are bold and in your face.
– Open company – No bullsh.t – Build with heart and balance – Don’t f..k the customer – Play as a team – Be the change you seek
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Values
Coca-Cola
Leadership: The courage to shape a better future Collaboration: Leverage collective genius Integrity: Be real Accountability: If it is to be, it’s up to me Passion: Committed in heart and mind Diversity: As inclusive as our brands Quality: What we do, we do well
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Values
SLIDE 16 Values
Value Statements <Value>
<Statement of Intent>
<Behaviours>
Respect Our relationships are built on the highest level of trust and respect.
- The interactions of doctors and staff demonstrate trust and respect.
- Respect is shown to all patients. All patients are treated as VIPs.
- Respect is granted to any person who entering the practice including patients,
suppliers, pharmaceutical representatives.
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Gantt Chart
