Patient Safety Champion Awards December 2, 2015 Agenda The Price - - PowerPoint PPT Presentation

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Patient Safety Champion Awards December 2, 2015 Agenda The Price - - PowerPoint PPT Presentation

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Patient Safety Champion Awards December 2, 2015 Agenda The Price Family: Working with the College of Physicians and Surgeons of Alberta to Improve Standards of Care Providence Health: Family Presence Policy Kari Bulger: Patient Engagement in the

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Patient Safety Champion Awards

December 2, 2015

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Agenda

The Price Family: Working with the College of Physicians and Surgeons of Alberta to Improve Standards of Care Providence Health: Family Presence Policy Kari Bulger: Patient Engagement in the Quality and Safety Executive Committee at Alberta Health Services Holland Bloorview - Authentic Partnerships: Engaging Clients and Families on Quality and Safety Initiatives. Thunder Bay - Transforming Culture & Care Through a PFCC Philosophy Keith Taylor - Patient Family Advisor Role on the Board of Directors Quality & Safety Committee and Quality of Care Committee

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Your Questions

  • What keeps inspiring you to keep trying to

make a difference?

  • What was the most surprising factor or

aspect of working in partnership?

  • What kind of patient champion contribute to

quality and safety?

  • What improvements implemented have

proved to enhance safety while dealing with resource constraints and outdated technologies?

  • What works and how do you know?
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Judging Panel

Patient judges Bernie Weinstein, Quebec Ed Kry, PFPSC, British Columbia Sharon Nettleton, Alberta Provider judges Daryl Bell, Ontario Candy Garossino, British Columbia

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Partner Organizations

Jessica Giesbrecht Ioana Cristina Popescu

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Moderator

Sharon Nettleton Co-Chair Patients for Patient Safety Canada

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The Price Family

Working with the College of Physicians and Surgeons of Alberta to Improve Standards of Care

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Providence Health

Family Presence Policy

Sara Charlton, RN, MSN

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FAMILY PRESENCE

Providence Healthcare

Vancouver, BC

SARA CHARLTON, RN, MSN – PRACTICE CONSULTANT PFCC

December 2nd 2015 December 2nd 2015 9

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  • St. Paul’s Hospital

Holy Family

  • St. Vincent’s:

Honoria Conway - Heather

  • St. Vincent’s:

Brock Fahrni Youville Residence

  • St. Vincent’s:

Langara Plus seven community dialysis clinics & Providence Crosstown Clinic

  • St. John Hospice

Mount Saint Joseph Hospital

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FAMILY PRESENCE – PHC PROCESS

  • CEO & SLT endorsement
  • Program leadership endorsement
  • Visiting hours eliminated
  • Family presence policy in place Dec

2013

  • Program & unit engagement
  • Staff led change initiatives
  • Professional practice support

December-3-15 11

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Kari Bulger

Patient Engagement in the Quality and Safety Executive Committee at Alberta Health Services

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Holland Bloorview Kids Rehabilitation Hospital

Authentic Partnerships: Engaging Clients and Families in Quality and Safety Initiatives

Amir Karmali Family Centred Care Specialist Nick Joachimides Manager of Patient Safety

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Authentic partnerships with clients and families

Framework for engagement: Family Leadership Program Culture of client and family centred care Measuring authentic partnerships

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Family engagement in patient safety

Active members on Patient Safety Committee Key collaborators in Patient Safety Vision development Strategic partners in patient safety quality improvements: medication management

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Thunder Bay Regional Health Sciences Centre

Transforming Culture and Care Through a Patient and Family Centred Care Philosophy

Rhonda Crocker Ellacott

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  • Dr. Rhonda Crocker Ellacott

Executive Vice President, Patient Services & CNE

Transforming Culture & Care … through a Patient & Family Centred Care Philosophy

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The Journey: The How

 Visioning the Future - What do we want in our care?

 Engaging staff, physicians, volunteers, community, regional

partners, patients, families …

 Develop a shared understanding of Patient & Family

Centred Care …

 How does the shared understanding look differently in

policy, program, teaching, research and practice?

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Critical Success Factors

 Include all stakeholders in the creation of the Vision

Engage the Board: Identify PFCC as a key element within the Mission, Vision and Values

 Build from the ground up –  Engage in storytelling…learn from experiences  Create a shared understanding: What is PFCC?  Develop key corporate strategies in support of advancing

Patient and Family Centred Care –

 Creating Priority: Creating clear expectations / practice

changes throughout the organization

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Lessons Learned

 It’s a corporate Journey  Takes commitment and partnership at all levels -  Requires a shared understanding: What is PFCC?  Intentional integration of the patient’s “voice”: Cannot achieve quality

care without ALL care experts – patients as equal partners – in care, planning, strategy, everything!

 Demonstrate the Difference: Create Tactics and Strategies  Engage the community – embrace the change!

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Keith Taylor

Patient Family Advisor Role on the Board of Directors Quality and Safety & Quality of Care Committee

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Resources, Contact

  • http://healtharrows.ca/
  • http://hollandbloorview.ca/ClientFamilyResources/ClientF

amilyCentredCare

  • http://www.cfhi-fcass.ca/WhatWeDo/better-

together/resources

  • http://www.ipfcc.org/advance/topics/better-together.html
  • http://www.providencehealthcare.org/about-us/who-we-

are/person-family-centred-care/resources

For more information or to contact the speakers email: info@patientsforpatientsafety.ca

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