Presented by Michelle Hopkins - EU Communications Manager Sunita - - PowerPoint PPT Presentation

Presented by Michelle Hopkins - EU Communications Manager Sunita Ruprai - IT Project Manager/Business Analyst

• Rebranded the RMS software into Claire’s Hub
• Project began October 2016 piloting with 30 stores
• Going through Q4, the golden quarter, we achieved 90%

compliance on the Hub

• During January we moved to 125 stores, after one

week we removed them from previous communication channel

• March 2017 all UK, ROI & Netherlands stores were live

bringing us to 372 stores in total

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Claire’s Hub – How it began

• During July we will launch our French Hub site, landing in 230 stores, this will be the first translated site
• By September 2017 all EU stores will be live. A total of 1047 stores, 15 countries in 10 languages
• Looking to future development with a potential to include Incident Reporting
• Plans to expand to our Central Office Teams by deploying an Intranet site during Q4

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Claire’s Hub – How we are progressing

Claire’s Hub – Success Stories

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• Reduction in communication from DSMs to stores, as tasks are set with
• n the spot reminders
• Back Office has been a remarkable tool for stores to refer to for any

paperwork

• Reduction in printing costs and manpower has been significant
• TVPs / RSMs having instant visibility of DSMs communication to stores
• H&S / QC teams can closely monitor compliance for all legal regulations
• Surveys – giving feedback direct from the stores to Central Office within 24 hours

Store Associate 479 - Jenna: "I love the hub, it allows me to ensure I am within compliance and the fact that the team can see my responses instantly is ace!"

Claire’s Hub - EU IT

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Claire’s Hub in North America

Implementation

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NA Design

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NA Rollout

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NA Rollout Total Number of Stores Live 1st Week - 33 Stores 33 3rd Week - 97 Stores 130 5th Week - 300 Stores 430 6th Week - 252 Stores 682 7th Week - 278 Stores 960 9th Week - 285 Stores 1245 11th Week - 287 Stores 1532

North America Reaction & Feedback

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‘The Hub,’ allows me to be able to keep track on what tasks my stores have completed at the click

• f a button, saving me so much

time – (RSM NA) Having visibility of what the stores are completing, (or not is some cases) has ensured we meet deadlines much more effectively. At Claire’s Corp, the team are able to see when promotion material has been completed in what stores. ‘The Hub,’ also gives us the ability to instruct DSM’s to chase up those who aren’t doing what is required – (Marie Hodge, Executive Director, Store Communications and Operations, NA)

NA Compliance

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• Currently compliance overall is difficult to measure as we are

adding close to 250 stores per week

• Compliance for the initial pilot stores is close to 90% daily
• Once all stores are live and are familiar with the tool, by the

middle of August 2017, we shall be able to extract the correct stats for compliance

Thank you Any Questions?