Operational Excellence Operational Excellence Our Mission Our - PDF document

Operational Excellence Operational Excellence

Our Mission Our Mission

GREAT PIZZAS GREAT PIZZAS

eptable Unacce • Great/Remake Acceptable Color k – Placement Range – Portion t/R – Bake – Size – Rim G eptable Unacc

GREAT PIZZAS GREAT PIZZAS Brand Tracking Study – July 2009 72% 72% Pizza Taste Domino's Papa John's Pizza Hut Little Caesars 100% 95% 90% 87% 86% 86% 85% 85% 85% 85% 81% 84% 83% 83% 83% 85% 82% 82% 81% 81% 81% 81% 82% 80% 81% 79% 80% 80% 79% 79% 79% 78% 78% 76% 77% 77% 77% 75% 80% 74% 74% 73% 72% 72% 72% 72% 70% 70% 71% 71% 72% 72% 70% 0% 71% 71% 68% 65% 66% 67% 65% 60% 62% 55% 50% 50% May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul '08 '08 '08 '08 '08 '08 '08 '08 '09 '09 '09 '09 '09 '09 '09

5 Point Loss 5 Point Loss 15 Point Loss 15 Point Loss

Customer Appreciation Week Customer Appreciation Week • Incentives = 3 Star or Better • Start weighing pizzas now: – What is Extra Cheese on a Large? g – Where does Extra Cheese go? • Order enough dough and MANAGE IT Order enough dough and MANAGE IT Creating Customers for Life Creating Customers for Life Starts with Good Food

Service – who cares? Service who cares? Our Customers! Our Customers! Brand Tracking Study – July 2009 65% 65% Speed of Delivery Domino's Papa John's Pizza Hut Little Caesars 80% 70% 65% 65% 65% 65% 65% 64% 63% 62% 62% 61% 61% 61% 60% % 58% 58% 60% 54% 56% 61% 61% 59% 59% 58% 55% 56% 56% 56% 55% 55% 55% 54% 54% 50% 52% 49% 48% 48% 49% 46% 46% 48% 46% 45% 47% 47% 45% 46% 40% 42% 42% 30% 30% 20% May y Jun Jul Aug g Sep p Oct Nov Dec Jan Feb Mar Apr p May y Jun Jul '08 '08 '08 '08 '08 '08 '08 '08 '09 '09 '09 '09 '09 '09 '09

DOT = 25 DOT = 25

1st 1st 1st DOT Comments Load OTD Monday d Tuesday Wednes day Thursday Friday Saturday

Accurate Data Accurate Data • Manage your service – measure it and use g y the information to make decisions

Customer Appreciation Week Customer Appreciation Week

Customer Appreciation Week Customer Appreciation Week • CUSTOMER VIEW & LOBBY CUSTOMER VIEW & LOBBY

Our Stores Are Dirty Our Stores Are Dirty And Our Customers Care! And Our Customers Care! 2008 BTS DATA Likelihood To Recommend By Cleanliness Rating 1 to 6 Rating 7 Rating 8 Rating 9 Rating 10 Rating 91% 70% 59% 50% 32% 7

Cleanliness of Pizza Place Domino's Papa John's Pizza Hut Little Caesars 70% 68% 65% 66% 62% 62% 63% 61% 61% 60% 60% 60% Brand Tracking 60% 60% 59% 59% 58% 58% 63% 60% 57% 57% 55% 60% 60% 60% Study – July Study July 58% 59% 59% 51% 53% 51% 53% 58% 55% 55% 57% 56% 57% 56% 56% 55% 49% 2009 50% 50% 51%51% 51% 48% 48% 47% 48% 48% 45% 47% 49% 44% 40% May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul '08 '08 '08 '08 '08 '08 '08 '08 '09 '09 '09 '09 '09 '09 '09 Professional Manner of Employees Domino's Papa John's Pizza Hut Little Caesars 80% 74%75% 75% 78% 74%73% 75% 72% 72% 68%70%70%69%69% 70%69% 71% 68% Brand Tracking Brand Tracking 70% 67% 68%67%66%65% 67% 66%67%66% 66%65% 66% 66% 69% 69%67%67% 70% 70% 66%67% 68% 64%65%67% 65% Study – July 66% 65% 64%65%65% 64% 60% 62% 60%60%60% 2009 55% 70% 70% 50% 50% May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul '08 '08 '08 '08 '08 '08 '08 '08 '09 '09 '09 '09 '09 '09 '09

Sanitation Sanitation

Systems!

Shop Inspection Shop Inspection

Turn a 3 Star into a Turn a 3 Star into a TODAY! TODAY! 5 Star 5 Star

3 Star (74) 3 Star (74) • Ovens set at 5:30 = 2 • 3 Remakes = 12 • Driver wearing a non-Domino’s jacket = 3 • Drivers unshaven = 3 • Drivers unshaven = 3 74 + 20 = 94

3 St 3 Star (72) (72) • Small and Medium dough underproofed = 5 • 3 Remakes = 12 • Banana Peppers expired = 3 • Drivers unshaven = 3 • Drivers unshaven = 3 72 72 + 23 = 95 23 95

Coaching Coaching • On the Job On the Job • Peer to Peer - Discussion Forums and Community Share Community Share • Training Series • Coaches Corners • OER-lead Discussion Forums • Interactive Guide

Product Service Image Safety Sanitation Additional Welcome Introduction Introduction Dough Science Dough Science SCC SCC Walk in Walk ‐ in Ordering Ordering Proofing Proofing Troubleshooting Troubleshooting Welcome! Are you a 5 ‐ star store trapped in a 2 ‐ Are you a 5 ‐ star store trapped in a 2 ‐ star store’s body? This interactive guide provides the foundation for getting you to 5 ‐ star status. Here you’ll meet many of our real OER coaches – it’s their goal of our real OER coaches it s their goal to help you succeed. Intro to this training. Why do we conduct OERs? Your OER: what to expect. Meet the coaches.

Welcome SCS Service Walk ‐ in Image Ordering Proofing Safety Troubleshooting Sanitation Additional Quiz Welcome Product Introduction Introduction Dough Science Dough Science SCC SCC Walk ‐ in Walk in Ordering Ordering Proofing Proofing Troubleshooting Troubleshooting Product How well you’re making Domino’s products makes up x% of you OER score. Click through each link below to learn how we evaluate: What your coach looks for. Performing a Cut Test. Timing your oven Timing your oven. Additional Resources: Oven maintenance (wiki article) Product section of the MRG. Coaches Corner: Making Perfect Products.

Welcome SCS Service Walk ‐ in Image Ordering Proofing Safety Troubleshooting Sanitation Quiz Welcome Product Additional Introduction Introduction Dough Science Dough Science SCC SCC Walk ‐ in Walk in Ordering Ordering Proofing Proofing Troubleshooting Troubleshooting Additional Information Additional resources to help you achieve 5 stars: Test your knowledge. Content viewing area area. H How would you rate today? ld d ? Coaches Corner archives OER OER ‐ related wiki articles. l t d iki ti l Link to Dough Management 101 Training.

Welcome SCS Service Walk ‐ in Image Ordering Proofing Safety Troubleshooting Sanitation Quiz Welcome Product Community Introduction Introduction Dough Science Dough Science SCC SCC Walk ‐ in Walk in Ordering Ordering Proofing Proofing Troubleshooting Troubleshooting From the Community… Inventory tags. Walk ‐ in Bragging Rights. Content viewing Best ever picture collection Best ever picture collection. area area. Worst ever picture collection. How I turned a 1 ‐ star store into How I turned a 1 star store into a 5 ‐ star in 6 short months. Meet the 100%ers. Contest! Call for best ‐ practice sharing ideas! Click here for more information.

OERCoach@dominos.com