distinct components Call centre services - Ansaback Software - - - PowerPoint PPT Presentation

Our business is split into the following distinct components

• Call centre services
• Ansaback
• Software
• CallScripter
• Network telephony services
• IP3 Telecom
• Secure credit card payments
• PCI-PAL

ABOUT OUR COMPANY

IPPlus PLC is a group of companies consisting of four primary brands; Ansaback, CallScripter, IP3 Telecom, & PCI-PAL We are listed on the AIM under LON:IPP and have many accreditations.

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Securing card payments Network telephony solutions Call centre services Call centre software development

Ansaback Dynamics

Key Services:

Appointment Services Call Out Services Customer Services Data and Surveys Donations & Gift Aid FNOL Fault reporting General Message Disaster Recovery Virtual Reception Fulfilment Sales & Upselling

Key Sectors:

Automotive Call Centre Partners Charity

Manufacturing Finance & Insurance IT & Telecoms Public Sector Property Professional Services R/etail & DRTV Travel and Leisure Utilities

Our customers – by service type

Current example clients

The rise of the Omni Channel

The Ansaback Team

50% of our senior management team joined us as a call centre agent. The average age of our call centre team is 31. 20% of our support staff have been promoted from our call centre team. 75% of our customers have been with us for

• ver three years.

It takes 3 – 6 months to train a call centre agent across all skill levels

CallScripter Overview

What is CallScripter?

• Unified Agent Desktop
• Flexible Agent Guides
• Increase Agent Productivity
• Enforce Compliance and Consistency
• Easy Deployment – Rapid Development

Script Builder

• Browser based for simple rapid deployment
• Intelligent screen flow (branching) based on

customer data and/or agent data entry

• Data display & capture, validation on entry,

quality control & error checking

• Drag & drop tool (Editor) to create &

maintain agent screen layouts

• Real time “on the fly” changes
• Over 60 pre built - ready to use controls

Our Customers

Geographic spread of Partners and Customers

Primary Partners & Supported Platforms

Interactive Intelligence Inc.

• Original Equipment Manufacturer (OEM)
• OEM in place since 2005
• EasyScripter solution CIC 3.0 and 4.0
• This is the CallScripter product
• Global Relationship

Genesys Telecommunications Labs

• Independent Software Vendor (ISV)
• Replacement solutions for Genesys Agent Scripter (GAS)
• Integrated to v7.6 and IW8
• Global relationship

Avaya Inc.

• Dev Connect Partner
• Avaya AURATM Communications Manager 5.2
• Avaya Proactive Contact 4.2
• Application Enablement Services 4.2
• Global Relationship

Nixxis (Customer Interaction Solutions)

• Original Equipment Manufacturer (OEM)
• OEM in place since 2009
• Nixxis Contact Suite
• Mainland Europe & North Africa availablility

DXI Easycall

• Hosted telephony platform for CallScripter
• UK Relationship

Cisco Inc.

• Cisco Developer Network (CDN) Partner
• Agent Scripting for CAD and Finesse
• Global Relationship

CallScripter Deployment

CallScripter Synergy - Timeline

• Intelligent network telephony solutions
• Interactive Voice Response – IVR
• Hosted contact centre
• Telemarketing phone numbers

Our clients and what we do

What does “PCI” stand for ? Payment Card Industry Why was the PCI code set up ? To counter the rise in fraud and data theft

Big Credit Card Data theft news

We are Level 1 PCI DSS Compliant Good projections for 15/16 Strong International Interest Exceptional pipeline - lead time still protracted

SOME OF OUR CLIENTS

Versions and Partners – PCI-PAL

Versions of PCI-PAL

• PCI-PAL Complete
• PCI-PAL Outbound
• PCI-PAL On-demand
• PCI-PAL Conference
• PCI-PAL API

THE NETWORK

DATA CENTRES

Ultra resilient Ultra secure PCI DSS v3.0

OFFICES

London HQ 4 UK office locations

TRAFFIC

We handle over 5 million calls per month

UPTIME

We operate at 99.999% uptime

SUPPORT

We provide a truly 24/7 support service

CARRIERS

BT, Vodafone, and COLT – the best

• Investors in people – NVQ’s
• Good health and safety record
• Bronze level Carbon Champions
• Annual charity chosen by the staff
• Bike to work scheme
• Recycle old kit and wiring
• Free tea coffee and chilled water
• Bounty referral scheme
• Free fruit
• Support staff sporting events

Employee Relations and Social ethos

• Ansaback has plenty of capacity
• Large prestige contract awarded
• CallScripter is a world class product
• PCI-PAL a lead product in a hot market space
• Dividend
• Strong cash resources
• Quote on AIM since 2000

Summary

• We have a great brand
• The market is awake
• We have momentum
• We haven’t done this before
• We would like our share price back up
• A new cornerstone supporter
• Pre-cursor to going large

Why are we here ?

Thank you