Board of Directors Operations Committee Meeting North Carolina - - PowerPoint PPT Presentation

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Board of Directors Operations Committee Meeting North Carolina - - PowerPoint PPT Presentation

Aug 15, 2022 325 likes •819 views

Board of Directors Operations Committee Meeting North Carolina Turnpike Authority December 14, 2017 CSC Expansion Update Andy Lelewski, P.E. 2 CSC Expansion Update Morrisville Customer Service Center (CSC) Customer service for tolling

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Board of Directors Operations Committee Meeting

North Carolina Turnpike Authority December 14, 2017

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SLIDE 2

CSC Expansion Update

Andy Lelewski, P.E.

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SLIDE 3

Morrisville Customer Service Center (CSC)

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  • Customer service for tolling opened in October 2010
  • North Carolina Ferry customer service added in February

2012

CSC Expansion Update

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Current CSC Monthly Activity

  • Customer Service for 4.1 million transactions
  • 24,600 toll collection phone calls
  • NC Ferry System phone calls

– 2,300 peak – 450 off-peak

  • 1,800 walk-in customers

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CSC Expansion Update

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CSC Expansion Timeline

  • Continued growth of Triangle Expressway
  • Monroe Expressway

– Opening in Mid- 2018

  • I-77 Express Lanes

– Opening in Fall 2018

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CSC Expansion Update

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SLIDE 6

CSC Expansion Timeline

  • Morrisville Customer Service Center Expansion

– February 2018 – Will remain as operations hub for call center, transponder fulfillment, mail processing, dispute resolution, license plate image review, etc.

  • Monroe Expressway Storefront

– June 2018

  • I-77 Express Lanes Storefront

– July 2018

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CSC Expansion Update

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Morrisville CSC Expansion Plan

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  • 7,000 square foot expansion of existing space
  • 79 Workstations for Customer Service Representatives,

Leads, and Supervisors

  • NCTA , Consultant, and Contractor office space
  • Back Office System hardware
  • Technology Enhancement
  • Restrooms and Parking

CSC Expansion Update

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SLIDE 8

Morrisville CSC Workstation Forecast

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20 40 60 80 100 120 140

March-17 March-18 March-19 March-20 March-21 March-22 March-23

CSR Workstations Projected Dates

CSR Workstation Requirements

CSC Expansion Update

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Morrisville CSC Floorplan

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CSC Expansion Update

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Current CSC Occupancy

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CSC Expansion Update

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CSC Expansion

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CSC Expansion Update

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Expansion Progress

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CSR Large Cubicle Area

CSC Expansion Update

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SLIDE 13

Expansion Progress

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CSR Small Cubicle Area

CSC Expansion Update

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SLIDE 14

Expansion Progress

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NCTA Office Area

CSC Expansion Update

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SLIDE 15

Expansion Overall Schedule

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Phase of Project Complete Completion Date Buildout of the space 35% 2/1/2018 Network wiring 30% 2/1/2018 Network Equipment 0% 3/1/2018 BOS Workstations 0% 4/1/2018 Open For Operation 4/1/2018

CSC Expansion Update

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Monroe Expressway

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CSC Expansion Update

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Monroe Expressway

  • 17.8 Miles
  • 1.2 Million projected monthly transactions
  • Opening Mid-2018

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CSC Expansion Update

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Monroe Expressway Storefront

  • Activities

– Customer service for walk-in customers – Transponder sales

  • Facility expectations

– 2000 to 3000 sq. ft. – Four (4) service windows – Supervisor offices, transponder storage, secure deposit space

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CSC Expansion Update

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SLIDE 19

Monroe Expressway Storefront Overall Schedule

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Phase of Project Complete Completion Date Buildout of the space 0% 5/3/2018 Network wiring 0% 5/3/2018 Network Equipment 0% 5/3/2018 BOS Workstations 0% 5/24/2018 Open For Operation 6/1/2018

CSC Expansion Update

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I-77 Express Lanes

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CSC Expansion Update

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I-77 Express Lanes

  • 26.5 miles
  • 2.6 million projected monthly traffic volume
  • Opening late 2018

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CSC Expansion Update

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I-77 Express Lanes Storefront

  • Activities
  • Customer service for walk-in customers
  • Transponder sales
  • HOV declaration assistance
  • Facility Details
  • Co-located in I-77 Mobility Partners building
  • Five (5) service windows
  • Supervisor offices, transponder storage, and secure

deposit space

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CSC Expansion Update

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I-77 NCTA Storefront

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CSC Expansion Update

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I-77 Express Lanes Storefront

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CSC Expansion Update

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I-77 Express Lanes Storefront

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CSC Expansion Update

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I-77 Express Lanes Storefront Overall Schedule

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Phase of Project Complete Completion Date Buildout of the space 100% 11/6/2017 Network wiring 50%* 2/1/2018 Network Equipment 0% 2/1/2018 BOS Workstations 0% 3/15/2018 Open For Operation 3/31/2018

*Wire installed as part of construction from final locations to electrical/computer room. Connection by TSI

CSC Expansion Update

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Questions?

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CSC Expansion Update

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Express Lane Toll Policy Update

Spencer Franklin, P.E.

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Express Lanes Toll Project Update

Charlotte Region Express Lanes (I-485 and US 74)

Rodger Rochelle, P.E.

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I-485 Express Lanes

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Charlot

  • tte

Pineville Mint Hill Matthe hews Stalling ngs Indian an Trail Monroe

  • e

Wedding ngton

  • n

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Proposed Express Lanes Proposed General Purpose Lanes

GP GP Ex Ex Ex Ex Ex Ex GP GP

17 Miles STIP P Proj

  • jec

ect t I-550 507

Express Lanes Toll Project Update

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I-5507 Project Overview

  • I-77 to US 74 (Independence Blvd)
  • 17 miles in length
  • Proposed improvements include:

– One new Express Lane in each direction – Extension of General Purpose Lane (one lane in each direction) for 2 miles – 2 Potential Direct Connectors (At Johnston Road and at Westinghouse Boulevard) – Up to six access points in each direction

  • Current Estimate $240M - $290M

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Express Lanes Toll Project Update

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Westinghouse Blvd Pineville- Matthews Rd Johnston Rd

  • N. Community

House Rd Providence Rd Weddington Rd

  • E. John St

Rea Rd

Ex Ex Ex Ex

Proposed Typical Sections

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Johnston Rd to Rea Rd I-77 to Johnston Rd Rea Rd to Providence Rd Providence Rd To US 74

South Blvd

Express Lanes Toll Project Update

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I-77 to Johnston Road

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Express Lanes Toll Project Update

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Johnston Road to Rea Road

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Express Lanes Toll Project Update

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Rea Road to Providence Road

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Express Lanes Toll Project Update

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Providence Road to US 74

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Express Lanes Toll Project Update

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Charlot

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Pineville Mint Hill Matthe hews Stalling ngs Indian an Trail Monroe

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Wedding ngton

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Potential Direct Connectors and Access Points

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Direct Connector Access Point

Express Lanes Toll Project Update

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I-485 EASTBOUND

Potential Direct Connector at Johnston Rd

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I-485 WESTBOUND

Ex Ex Ex Ex

Express Lanes Toll Project Update

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Typical Sections – Direct Connector

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Express Lanes Toll Project Update

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Potential Direct Connector at Westinghouse Blvd.

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I-485 WESTBOUND I-485 EASTBOUND

Ex Ex Ex Ex

Express Lanes Toll Project Update

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Potential Direct Connector at Westinghouse Blvd.

Express Lanes Toll Project Update

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Express Lanes Toll Project Update

US 74 Express Lanes

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  • Currently Two-Directional Busway from I-277 to Sharon

Amity Road for 3 miles

  • U-209B – 1.5 mile extension
  • U-5526A – Converts Busway to reversible Express Lane
  • U-2509 – Extends Express Lanes to I-485

US 74 Express Lanes

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Express Lanes Toll Project Update

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U-5526A Key Project Facts

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  • 5+ miles long, from I-277 to east of Wallace Road
  • Conversion of existing Busway to Express Lane

(from I-277 to Albemarle Rd., approx. 3 miles)

  • Design-Bid-Build project ($22M)
  • Gate-controlled access
  • Wrong-way driver detection and notification signs
  • One toll location in middle of project with 2 gantries:
  • Short trip: entry from or exit to Albemarle Rd.
  • Long trip: travel entire length of project

Express Lanes Toll Project Update

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U-5526A Ingress and Egress

Express Lanes Toll Project Update

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  • Independent Assessment

Current Status

– Project Benefits & Opportunities – Design – Public Involvement – Toll Policy – Financing/ Traffic & Revenue – Schedule – Toll Collection Systems – ITS and AET Infrastructure – Ingress/Egress – Signing – Operations & Maintenance – Law Enforcement

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  • Planning studies nearing completion
  • Final design nearly complete (U-5526A)
  • Design-Build Teams shortlisted (I-5507)
  • Final examination of operating costs, revenue, etc. to

inform final tolling policy

Express Lanes Toll Project Update

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SLIDE 47

Questions?

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