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WANT TO CONTACT Dont Limit Your ROSS? Future Income by - - PowerPoint PPT Presentation

Jan 10, 2024 416 likes •1.17k views

WANT TO CONTACT Dont Limit Your ROSS? Future Income by Celebra6ng Helen Broder Yesterdays Profits. (910)256-1204 Ross Shafer Helen@RossShafer.com Ross Shafer VTR CURRENT: Knowing Skinny Jeans are Popular What Im

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

WANT TO CONTACT ROSS? Helen Broder (910)256-1204

Helen@RossShafer.com

Ross 
 Shafer

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VTR

Ross 
 Shafer

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CURRENT: Knowing Skinny Jeans are Popular

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What I’m NOT…

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RossShafer.com

Charles Shafer 1927-2001

Chemeketa Reservation

(Salem, Oregon)

Puyallup Reservation

(Puyallup, Washington)

Blackfoot

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Follow the Tracks

  • f the

Herd

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Ryan Shafer

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Trust Successful BLUEPRINTS

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Chuck Shafer 1927-2001

RossShafer.com

“You can do everything I did and more”

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

Chuck Shafer

“You can accomplish the impossible if you have a blueprint.”

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Maiden flight - May 1971

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RossShafer.com

“Fear is the enemy of success”

CHUCK SHAFER

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  • vs. Univ. of Hawaii

Age 13 Age 16 Age 17 Age 14 Age 29 Age 19

FLIPPING VEHICLES FLIPPING HOUSES

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

RossShafer.com

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RossShafer.com TV& Film Production

Manufacturing & Distribution

Restaurants/Food Service Photography & Product Marketing

Building Industry

Retail Clothing

FLIPPING COMPANIES

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

RossShafer.com

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

RossShafer.com

The Shafer “Blueprint”

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

ABC “Day’s End” NBC ABC USA FOX “LATE SHOW”

NBC

RossShafer.com

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Always Stay Fresh, Smart & Innovative

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Hotel Events

RossShafer.com

CRASH THE WRONG MEETINGS

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Association of Human Nature Convention

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits. The “Empty Bag” Issue

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

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RossShafer.com

Rents 55,000 units

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Who do Your Customers Love?

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3,000 cashier-less stores

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VTR

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2,500,000+ patients love “Virtual” Doctor Visits

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How Have Customer Expectations Changed?

VTR

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You Don’t Have to

Customers

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Eliminate the

Moments

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

“Thanks for calling. My name is Jason. How can I provide you with

  • utstanding

customer care?”

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

erases

sources: The Customer Shouts Back - Ross Shafer Consultants, Inc. ‘wow survey’ 2016

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

CSAT (Customer SATisfaction)

“Determine what customers want and deliver that. You don’t necessarily have to exceed expecta6ons. The bigger risk to loyalty is when you fail or disappoint them.” 
 
 


Source: Fleishman-Hillard Research Group - New York
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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

CES (Customer Effort Scoring)

“Service organiza6ons create loyal customers primarily by reducing customer effort; NOT by delighJng them in service interacJons.” 
 
 


Source: Fleishman-Hillard Research Group - New York
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VTR

Does WOW vs POW Work?

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VTR

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They fixed ALL processes. Billing. Call

  • Centers. Installs.

Comcast is #1 in customer sign-ups & retention.

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10 yrs ago, on the verge of bankruptcy, customers said, “Your toys take too long to build.”

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Play These games in 20 minutes!

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Scores UP 21 points in 90 days

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What is the Most Dangerous Threat to Your Critter Business?

VTR

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

RossShafer.com

It’s NOT Millennials

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Growing Your Franchise to be Future-Proof

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Don’t Limit Future Growth by Celebra6ng Yesterday Profits Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

DIGITAL MARKETING IS THE FUTURE

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Be CARING. Be CURIOUS.

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Maria Garcia

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

Me

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“71% of Sr. Managers are discouraged by the communication skills of college-age students.”

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#1 Skill Necessary Today?

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Speaking Clearly will Keep You FUTURE PROOF

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  • 1. Tell a More

Emotional Brand Story

  • 2. Establish Yourself

as the expert

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“…we don’t sell motorcycles. Instead we sell…”

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Airbnb encourages their customers to share how the brand impacted their lives.

Airbnb Creates Brand Ambassadors

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Our Half-Cup Sizes Come with a100% Guaranteed Fit

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Elevate Your Superstars

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VTR

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AFTER TODAY’S MEETING: FREE RESOURCES

www.RossShafer.com

Change Mgmt. Video

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“Do the Right Thing”

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Chuck Shafer 1927-2001

“I want to know who you are when you don’t think anybody is looking.”

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Ongoing Encouragement

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Don’t Limit Your Future Income by Celebra6ng Yesterday’s Profits.

WANT TO CONTACT ROSS? Helen Broder (910)256-1204

Helen@RossShafer.com

Ross 
 Shafer