PEOPLE JUST WANT TO CHIME IN TROLLS ARE PEOPLE WHO WANT TO BE - - PowerPoint PPT Presentation

PEOPLE JUST WANT TO CHIME IN

TROLLS ARE PEOPLE WHO WANT TO BE HEARD.

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WE WANT TO IGNORE THEM BECAUSE…

• 1. WE DON’T KNOW HOW TO RESPOND
• 2. CONFLICT TERRIFIES US
• 3. WE DON’T HAVE PERMISSION

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DEFINITION OF “TROLLING”

TROLLING IS WHENEVER ANYONE SAYS ANYTHING NEGATIVE ABOUT YOUR CHURCH ONLINE.

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A BASIC RESPONSE

• 1. BE KIND, CALM, AND USE THEIR NAME
• 2. APOLOGETICALLY ADDRESS THE ISSUE
• 3. DIRECT TO PRIVATE MESSAGE
• 4. INVITE THEM BACK

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TYPES OF TROLLS

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THE CONFUSER

THEY HAVE THE WRONG CHURCH OR ARE CONFUSED ABOUT WHO AND WHAT YOU ARE.

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RESPONDING TO THE CONFUSER

HEY SHARON, NICE TO MEET YOU! WE SENT YOU A MESSAGE ABOUT THIS. THANKS!

HEY SHARON, WE THINK YOU MAY HAVE US CONFUSED WITH ANOTHER CHURCH. LET US KNOW IF WE CAN HELP ANY FURTHER!

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THE WANDERING GRUMPUS

HE CAME TO YOUR CHURCH BUT IT JUST WASN’T FOR HIM.

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RESPONDING TO THE WANDERING GRUMPUS

JIM, WE’RE THANKFUL YOU GAVE US A TRY! TOO BAD IT WASN’T FOR YOU, BUT WE

• UNDERSTAND. WE’RE DOING WHAT WE BELIEVE

GOD WANTS US TO DO AND REALIZE THAT IT’S NOT FOR EVERYONE. HOWEVER, IF YOU NEED HELP FINDING ANOTHER CHURCH HOME, WE KNOW LOTS OF GREAT CHURCHES AND WE’D BE HAPPY TO HELP YOU FIND SOMETHING THAT WORKS FOR YOU AND YOUR FAMILY. MESSAGE US IF YOU’D LIKE A LIST . HAVE A GREAT DAY!

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THE ATYPICAL GRIPE

THEY VISITED AND SOMETHING BAD LEGIT HAPPENED THAT NORMALLY DOESN’T.

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RESPONDING TO THE ATYPICAL GRIPE

BILL, THANKS FOR REACHING OUT! WE’RE SO SORRY THAT WAS YOUR EXPERIENCE WITH US! WE’LL LOOK INTO THAT ISSUE BUT IN THE MEANTIME, WE WOULD LOVE ANOTHER CHANCE TO GET IT RIGHT. IF YOU’D LIKE TO TALK TO SOMEONE PLEASE SEND US A MESSAGE/EMAIL AND ONE OF OUR PASTORS WILL GET BACK TO YOU

• QUICKLY. HAVE A GREAT DAY!

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THE VERBAL RAGER

THEY ARE ANGRY AND ARE TRYING TO HURT

• YOU. THEY MAY CURSE, CALL A STAFF MEMBER

A NAME, OR SHARE PERSONAL STORIES OF HURT THAT DAMAGES YOUR CHURCH.

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RESPONDING TO THE VERBAL RAGER

KAREN, WE CAN APPRECIATE THE FACT THAT YOU’RE UPSET AND HAVE HAD A NEGATIVE EXPERIENCE WITH US. WE SINCERELY APOLOGIZE AND WANT TO FIND A WAY TO MAKE IT RIGHT. HOWEVER, THIS TYPE OF LANGUAGE IS NOT HELPFUL OR KIND AND IS NOT ACCEPTABLE FOR OUR SOCIAL MEDIA FEED. WE’D BE HAPPY TO DISCUSS THIS ISSUE FURTHER VIA PM BECAUSE WE TRULY DO WANT TO TRY AND HELP. HOWEVER, ANY FURTHER COMMENTS LIKE THIS ONE WILL BE DELETED OR HIDDEN. WE HOPE TO HEAR FROM YOU SOON.

THE TRAPSTER

STARTS WITH WHAT SEEMS TO BE AN INNOCENT QUESTION, BUT WHAT THEY REALLY WANT IS A DEBATE, NOT ANSWERS.

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RESPONDING TO THE TRAPSTER

HEY STEVE, THANKS FOR YOUR

• QUESTION. YOU CAN FIND OUR BELIEFS

ON OUR WEBSITE AT YOURWEBSITE.COM/ EVERYTHINGBUTDINOTHEO AND IT SPELLS OUT WHAT WE BELIEVE ABOUT THE MOST IMPORTANT THEOLOGICAL POINTS. IF YOU’D LIKE TO KNOW MORE THAN THE PAGE EXPLAINS, PLEASE REACH OUT TO US VIA PM OR EMAIL. THANKS!

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THE TROLL

• IN-LAW

STARTS AS A POSITIVE COMMENT THAT TURNS INTO A BACKHANDED NEGATIVE COMMENT.

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RESPONDING TO THE TROLL-IN-LAW

HEY MARIAH, THANKS FOR YOUR KIND WORDS AND FEEDBACK! WE ARE PRETTY EXCITED ABOUT WHAT GOD’S DOING IN OUR LIVES, SO WE TEND TO CRANK UP THE

• VOLUME. HOWEVER, WE KNOW THAT’S NOT

FOR EVERYONE, SO WE HOPE YOU’LL JOIN US AGAIN AND TAKE ADVANTAGE OF OUR FREE EARPLUGS OR LIVE STREAM TO THE TV’S IN OUR LOBBY DURING WORSHIP. HOPE TO SEE YOU AGAIN SOON!

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THE ROBO-TROLL

OBVIOUSLY A BOT.

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RESPONDING TO THE ROBO-TROLL

CHECK THEIR PROFILE AND IF IT’S CLEAR IT’S A BOT , JUST DELETE

• THESE. IF IT’S SOMEONE’S GRANDMA,

JUST LIKE THE COMMENT AND MOVE ON.

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THE HOVER TROLL

THEY HAVE LOTS OF IDEAS…LOTS OF REALLY BAD IDEAS.

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RESPONDING TO THE HOVER TROLL

IF YOU FEEL IT NEEDS A RESPONSE: “HEY MARTHA, THANKS FOR THOSE IDEAS!” IF THE PROBLEM PERSISTS, SOMEONE NEEDS TO HAVE A TALK ABOUT WHEN AND HOW THEY CAN SUBMIT IDEAS.

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THE SNIPER TROLL

ALSO KNOWN AS “THE 8TH GRADER,” THESE TROLLS CAN ACCURATELY PINPOINT A MISTAKE (OR INSECURITY) AND MAKE IT PUBLIC KNOWLEDGE.

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RESPONDING TO THE SNIPER TROLL

HEY KIRK, THANKS FOR LETTING US

• KNOW. WE’LL GET IT FIXED ASAP.

EVERYBODY MAKES MISTAKES!

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KIRK=JERK.

CONFLICT IS THE PURSUIT OF TRUTH.

• PATRICK LENCIONI

WOE TO YOU, TEACHERS OF THE LAW AND PHARISEES, YOU HYPOCRITES! YOU SHUT THE DOOR OF THE KINGDOM OF HEAVEN IN PEOPLE’S FACES. YOU YOURSELVES DO NOT ENTER, NOR WILL YOU LET THOSE ENTER WHO ARE TRYING TO. MATTHEW 23:13

WOE TO YOU, TEACHERS OF THE LAW AND PHARISEES, YOU HYPOCRITES! YOU GIVE A TENTH OF YOUR SPICES—MINT , DILL, AND

• CUMIN. BUT YOU HAVE NEGLECTED THE

MORE IMPORTANT MATTERS OF THE LAW— JUSTICE, MERCY, AND FAITHFULNESS. YOU SHOULD HAVE PRACTICED THE LATTER, WITHOUT NEGLECTING THE FORMER. YOU BLIND GUIDES! YOU STRAIN OUT A GNAT BUT SWALLOW A CAMEL. MATTHEW 23:23-24

“DELETE AND BAN” AS A FIRST RESORT IS LIKE SHUTTING THE DOOR OF THE KINGDOM IN PEOPLE’S FACES.

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THE IRL TROLL

KNOWN AS THE “IN REAL LIFE” TROLL. THEY SHOW UP IN PERSON AND WE SEEM TO GENERALLY KNOW WHAT TO DO.

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ONLINE RELATIONSHIPS COUNT

ALMOST 40% OF MARRIAGES BEGIN WITH AN ONLINE RELATIONSHIP IN 2019.

SOURCE: HTTPS:/ /WEB.STANFORD.EDU/~MROSENFE/ ROSENFELD_ET_AL_DISINTERMEDIATING_FRIENDS.PDF

IT’S DANGEROUS TO GO ALONE! TAKE THIS. LOVE, JOY, PEACE, PATIENCE, KINDNESS, GOODNESS, FAITHFULNESS, GENTLENESS, & SELF-CONTROL

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