This is an In Interactive Zoom Conversation Video and Audio on with - - PowerPoint PPT Presentation

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this is an in interactive zoom conversation
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This is an In Interactive Zoom Conversation Video and Audio on with - - PowerPoint PPT Presentation

Jun 14, 2023 362 likes •712 views

This is an In Interactive Zoom Conversation Video and Audio on with mute if you are comfortable Breakout sessions & One-on-one chats Raising hand option if an idea comes to you SIMPLY WORDED Inform Persuade The Power of Language

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This is an In Interactive Zoom Conversation

Video and Audio on with mute – if you are comfortable Breakout sessions & One-on-one chats Raising hand option – if an idea comes to you

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SLIDE 2

SIMPLY WORDED

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SLIDE 3

The Power of Language

Inform Persuade Inspire Connect

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SLIDE 4

Communication Breakdown

What are the costs?

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The Economist Intelligence Unit Communication Barrier Survey

  • Delay or failure to complete projects - 44%
  • Low morale - 31%
  • Missed performance goals - 25%
  • Lost sales - 18%

From “Communication Barriers in the Modern Workplace” published in 2018

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SLIDE 6

GET R.E.A.L.

“Whatever affects one directly, affects all indirectly.”

Martin Luther King Jr

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SLIDE 7

GET R.E.A.L.

Role – Identify how assumed roles affect co-workers Energy – Fine-tune the energy we bring into a room Audience – Create common ground with co-workers and clients Language – Refine expressions to send the right message

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SLIDE 8

What communicatio ion skil ill do you admir ire?

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SLIDE 9

R = Role

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SLIDE 10

Duty vs Role

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Breakout

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Role Play

  • Break into groups of two or

three.

  • Discuss three ways to address a

chronically late employee or coworker.

  • What words would you use
  • What tones?
  • What roles do you take on?
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SLIDE 13

What Roles Do You Play

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SLIDE 14

Resolve

  • Speak face-to-face.
  • Listen actively and don’t

interrupt.

  • Be clear about the problem.
  • Have definite expectations.
  • Use a “because” statement.
  • Respect the other person.
  • Smile.
  • Remember your purpose.
  • Rely on a boss if needed.
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SLIDE 15

E = Energy

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Define Energy

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Control Energy

Volume Tempo Pitch

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What elements are at work?

May I kindly ask if you had a chance to review the budget I previously sent (attached for your easy reference)? DON’T be late! Much work to be done still. We

  • discussed. Still not seeing it. Your

numbers are off. And the back page is

  • ut of whack. Revise immediately.
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SLIDE 20

Is your communication style classic or romantic?

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Classic vs Romantic

Classic Writer

  • Clear
  • Economical
  • Proportioned
  • Factual
  • Neutral
  • Impersonal
  • Cold

Romantic Writer

  • Detailed
  • Inspirational
  • Creative
  • Intuitive
  • Digressive
  • Vague
  • Emotional
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SLIDE 22

A = Audience

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SLIDE 23

What creates rapport?

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Mirroring

When someone mirrors another’s actions, it activates the same areas of the brain that process rewards and generate positive emotions.

Simone Kühn, Barbara C. N. Müller, Rick B. van Baaren, Anne Wietzker, Ap Dijksterhuis & Marcel Brass (2010) Why do I like you when you behave like me? Neural mechanisms mediating positive consequences of observing someone being imitated, Social Neuroscience, 5:4, 384- 392, DOI: 10.1080/17470911003633750

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Mirroring Exercise

  • Join a one-on-one meeting
  • Introduce yourself
  • Prepare to exchange concerns regarding COVID-19 and work – one minute
  • r so per person.
  • When listening, do not interrupt
  • Do not offer advice
  • Speak back what the other person says
  • Discuss how practicing this technique could be useful.

3 minutes

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SLIDE 26

Use mirroring to build connections with others.

  • Mirror body language
  • Reflect spoken/unspoken values
  • Reproduce another’s communication

style

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SLIDE 27

Mirror Others’ (Positive) Writing Attributes

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SLIDE 28

Dear Ms. Swanson: Thanks for taking the time to discuss selling my handmade candies in your wonderful

  • shop. As I mentioned in our conversation, I’ve been a customer of yours since I used

my third-grade allowance to buy my first caramel apple kit from you. I’m honored that you’d consider selling one of my original creations at YUM alongside your own candies. We discussed a trial consignment arrangement in which a portion of the sales would go to the store. This is more than agreeable to me. Let me know how you want to

  • proceed. I’m available most afternoons at 777-777-7777, or you can email me at

lacey@delight.com, and I’ll respond to your message ASAP. Thanks! Jennifer Wilson

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L = Language

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I don’t think I buy it.

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SLIDE 31

Edit out “I”

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Why limit “I” ?

“One of the most interesting results was part of a study my students and I conducted dealing with status in email correspondence. Basically, we discovered that in any interaction, the person with the higher status uses I-words less (yes, less) than people who are low in status.” ~ James Pennebaker

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SLIDE 33

Eliminate “I” from these statements:

I really appreciate your detailed attention to this matter. I am so excited about the fundraiser! I firmly believe I can recover from this setback. I am hoping you can send me a copy of the report soon.

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Wrap-up

  • Which roles are most productive for me?
  • How can I control the energy of my

message?

  • What does “mirroring” audience entail?
  • How can I adjust language to build

respect and connection?