ActionProgram Manager Plus Streamlines Processes A Collaborative, - - PowerPoint PPT Presentation

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ActionProgram Manager Plus Streamlines Processes A Collaborative, - - PowerPoint PPT Presentation

Apr 01, 2023 24 likes •276 views

ActionProgram Manager Plus Streamlines Processes A Collaborative, Enterprise-Wide Process and Life-Cycle Management System Reduces Cost Operationalizes Common Repeatable Processes Improves Resource Utilization Improves Captures

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ActionProgram Manager Plus

A Collaborative, Enterprise-Wide Process and Life-Cycle Management System

Improves Project Insight Streamlines Processes Eliminates Silos Reduces Cost

  • Operationalizes Common Repeatable Processes
  • Improves Resource Utilization
  • Captures Performance Metrics: Duration and Time Spent
  • Captures Total Cost of Ownership of Assets and Services
  • Eliminates Silos
  • Improves Tempo
  • Improves Service Levels, Reducing Frustration and Cost
  • Improves Sr. Leadership Visibility
  • Implements Discipline
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SLIDE 2

ActionProgram Manager Plus

ActionProgram Manager Plus Real-Time & Remedy-based Integrated IT Process and Life-Cycle Management System that Includes:

  • Process Management
  • Governance
  • Project Management
  • Resource Management
  • Program Management
  • Risk Management
  • Portfolio Management
  • Cost Management

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SLIDE 3

The Complete Project & Acquisition Life Cycle

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Proposed Project Active Project Legend:

  • 4. Type of

Money

  • 3. Resources
  • 2. General
  • 1. Initial

Request

  • 5. Priority

Gate 1 Manager Approval Gate 2 Multiple Approvals Gate 3 Steering Committee Approval Define Project Plan Parameters Create Project Plan Work Project Tasks Review Project Approve Project Plan Analyze Select Control Evaluate Review Project Plan

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SLIDE 4

Turns the ITSM Suite . . .

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Tasks Worked Process Completed Task Worked Resources Assigned Multi Task Process Spawned Problem / Single Task Created Requests Reviewed and Approved All IT Service Requests Assets Remedy Change Management Remedy's Asset Mgt. Remedy Incident and Problem Mgt PRI's ActionProgram Mgr. Plus Remedy Service Request Mgt.

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SLIDE 5

A Remedy-based Demand Management System!!

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Administrative Tasks Project Plan Created Other Tasks Universal Time Sheet Project Completed Tasks Worked Project Plan Reviewed and Approved Tasks Worked Process Completed Task Worked Resources Assigned Multi Task Process Spawned Problem / Single Task Created Requests Reviewed and Approved All IT Service Requests Data to Financial System Reports Assets Remedy Change Management Remedy's Asset Mgt. Remedy Incident and Problem Mgt PRI's ActionProgram Mgr. Plus Proposed Project Gate Process Portfolio Remedy Service Request Mgt.

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SLIDE 6

ActionProgram Manager Plus

APM Plus Use Cases

1. Request Fulfillment: Complex Requests. 2. Cost Analysis of Each Service Request. Cost Transparency 3. Project and Acquisition Portfolio Management 4. Acquisition Management 5. Enhance Remedy Change Management 6. Cybersecurity Incident / Event Remediation Management 7. Governance 8. Software Development Life Cycle Management. Agile Development 9. Dev / Ops Interface: Bug Fix or Enhancement Request Management

  • 10. Network Services Projects
  • 11. Test Engineering Planning and Execution
  • 12. Ad Hoc Projects to Support Enterprise Initiatives
  • 13. Automated Provisioning Management
  • 14. Managing Scheduled and Unscheduled Asset Outages
  • 15. Requirements Management
  • 16. Manage Internal or External Audits
  • 17. Command Cyber Readiness Inspections

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SLIDE 7

ActionProgram Manager Plus

Managing Process: From Request to Release

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SLIDE 8

ActionProgram Manager Plus

Dev/Ops: Speeding Up Releases

  • Improve Tempo:
  • Defining and managing the process: Development to Change to Release
  • Connecting Agile to ITSM
  • Capture KPIs needed for continuous improvement
  • Time spent and duration
  • Eliminate Silos
  • Improving communication between Development and Operations
  • Better documentation for Change Control Board

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Change Request APM Plus Project APM Tasks Time Tracking

Development Operations

Release Management

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SLIDE 9

ActionProgram Manager Plus

Key Features of Implementation

  • Installs in less than a day on your existing Remedy environment.
  • Integrated Time and Expense Tracking across all Remedy applications by

end of the 1st day

  • Integrations with existing Remedy applications are fast.
  • Launch projects from multiple Remedy applications automatically using

work templates and Remedy workflow

  • Leverages Legacy Remedy Investment.
  • Uses Remedy Foundation Data
  • Reduced User Training
  • Same Interface
  • Templates are the Process - Process Knowledge Management System
  • Escalations and Notifications Done the Same Way
  • Mobile access and more- Runs on all the devices Remedy runs on.
  • Customized views for different users- Your lexicon
  • Maintained by Your Existing Remedy Team

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SLIDE 10

ActionProgram Manager Plus

Benefits: Integrated Project Management and Service Management

  • Provides Management Visibility into all work
  • Easiest, Fastest and Least Expensive Way to Create an Integrated

Demand Management System

  • Capture Cost and Duration at Every Touchpoint
  • Exposes the Process for Management Review
  • Captures Total Cost of Ownership for Assets and Services
  • More Efficient Processes. Easier Implementation of Cross-

Organization, Cross-Application Processes

  • Improves Communication at All Levels
  • Improves Resource Alignment
  • Eliminates Silos. Bringing Organizations Together.
  • Faster Implementation of Applications and Bug Fixes.
  • Fewer Products: More Applications can be Performed. At

least 17 Use Cases

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SLIDE 11

ActionProgram Manager Plus

For More Information

For more information, please contact:

  • Stan Feinstein
  • Phone: 310-230-1722
  • Email: stanf@projectremedies.com
  • Web: www.projectremedies.com

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SLIDE 12

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Additional Slides

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SLIDE 13

ActionProgram Manager Plus

View Project Plan / Process (1)

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SLIDE 14

ActionProgram Manager Plus

View Project Plan / Process (2)

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SLIDE 15

ActionProgram Manager Plus

Pool: See Multiple Projects Together

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SLIDE 16

ActionProgram Manager Plus

Will We Have Enough People?

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How many do we have?

How many do we need?

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SLIDE 17

ActionProgram Manager Plus

How Busy Is Each Person, Really?

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If this was real data, 3 people would not have any tasks assigned to them FOR A MONTH!! Allows Sr. Management to ask: Can your team do what it does with fewer people? And show me.

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SLIDE 18

ActionProgram Manager Plus

What are They Working On?

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What are they working on?

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SLIDE 19

ActionProgram Manager Plus

Is Staffing Aligned with Services?

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Are Departments organized correctly based on the demand coming in through the Service Catalog?

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SLIDE 20

ActionProgram Manager Plus

Activity Trends Report

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SLIDE 21

ActionProgram Manager Plus

Earned Value Made Easy

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SLIDE 22

ActionProgram Manager Plus

Holding People Accountable

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SLIDE 23

ActionProgram Manager Plus

Manage Projects and Costs

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SLIDE 24

ActionProgram Manager Plus

Manage Projects and Costs

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SLIDE 25

Integrates with BMC IT Service Mgt Suite

25 Applications

APM Plus: Resource Management APM Plus: Time and Expense Tracking

Operating System Development Environment Database

Windows x, Solaris, HP-UX, AIX, Linux SQL, Oracle, Sybase, Informix, DB2 Action Request System Mid Tier

Web Layer

Service Level Manager / Flashboards ActionProgram Manager Plus MS Project Interface IT Service Management Suite Cyber Manager Identity Manager

Leverages Your Investment in Remedy!