Terminal 2 The Queens Terminal Lessons Learned for the Water - PowerPoint PPT Presentation

Terminal 2 – The Queen’s Terminal Lessons Learned for the Water Industry 29 th January 2019 Julian Foster Capital Programme Director

Challenges Water Industry

Challenges Live Operating Environment • Safety and Security •Not a ‘greenfield site’ • Hundreds of stakeholders • Looking through the eyes of Staff, Passenger and Airlines •‘Invisible builder ’

Challenges Our History • Age of Assets • Layout of assets • Outdated Processes • Inefficient technologies

Challenges Change • New aircraft types • Airline/Alliance growth • New Products • New Technology

Challenges Others… • Regulatory Regime • Passenger Expectation •Heathrow is ‘Full’ • Value for Money

Moving towards the Masterplan

Understanding the Constraints T2B T2C T2A

Defining the Brief – Create the Window of Opportunity BA Oneworld T1 Star BA MA NEW Star Oneworld T5 T3 T2 T2 Skyteam Oneworld T4 BA

Defining the Brief – The Passenger

Defining the Brief – The Airlines and Third Parties

Delivery Model – Journey so far “Project 13” 2018 Capable Owner “Intelligent” Client 2014 Delivery Integrator / Programme through “Professional Collaboration” Designer Contracts “Intelligent” Client 2011 Launch of Capital Re-Engineering, “Programme Management” Client 2010 18 month Change Programme. Start of Open Competition 2009 (movement away from Frameworks) 3 rd Generation (Value in “Project Management” Client 2006 Partnership) Frameworks “Integrating Construction” Client 2003 T5 Agreement 2 nd Generation Frameworks 2000 “Partnering” Client 1 st Generation Frameworks 1994

The Intelligent Client Model Move from Project focus… To Programme focus • The asset, • The benefits • The architecture • The business change • The cost, time & quality • The ownership of the benefits

The Intelligent Client Model 1. Define the need 2. Specify what we want Airport Experts Know our business 3. List our success criteria 4. Chunk the work Professional Programme Management 5. Allocate to the right people Deliver Business Benefits 6. Work in collaboration 7. Clear out obstacles for each other 8. Enforce the contract Heathrow Family Behaviours Consistent Values 9. Commission 10. Take learning

‘Professional Collaboration’ Behavioural Framework Vision Q6 Priorities Q6 Values & Behaviours connection to the world and Europe’s hub of choice Demonstrate Understanding & Collaboration Sustain a passenger Heathrow’s Vision is to be the UK’s direct experience consistent with an improving by making every journey better European average Be Proactive & Responsive Protect existing levels of resilience and Act with Professionalism & Integrity sufficient hub capacity Establish Focus & Accountability Ensure a competitive total cost of operation Challenge & Innovate

The Intelligent Client – Organisational Shift Managerial Effort Project Lifecycle

Professional Programme Management Heathrow Intelligent Client Approach P3O Portfolio Approach Portfolio Programme Governance Programme Standards Policies Approach Project Project Process Functional Support

Health and Safety and Wellbeing AFR 0.03 6.5m manhours RIDDOR Free

Safety – Service Strikes

T2 Delivery Strategy – Programme Controls Strategy Milestones and Interface Management Integrated Planning “One Version of the Truth”

T2 Delivery Strategy – Early Contractor Involvement

T2 Delivery Strategy – Early Contractor Involvement

T2 Key Learning - MPA • Integrated strategic planning • Defining needs and outcomes accurately • Safety as a priority • Simple controls - “One version of the truth” • Early contractor involvement • Right collaborative behaviour…

T2 Delivery Strategy – Collaboration

Any Questions?