Terminal 2 The Queens Terminal Lessons Learned for the Water - - PowerPoint PPT Presentation

29th January 2019 Julian Foster Capital Programme Director

Terminal 2 – The Queen’s Terminal

Lessons Learned for the Water Industry

Water Industry

Challenges

Challenges

Live Operating Environment

• Safety and Security
• Not a ‘greenfield site’
• Hundreds of stakeholders
• Looking through the eyes of

Staff, Passenger and Airlines

• ‘Invisible builder’

Challenges

Our History

• Age of Assets
• Layout of assets
• Outdated Processes
• Inefficient technologies

Change

• New aircraft types
• Airline/Alliance growth
• New Products
• New Technology

Challenges

Others…

• Regulatory Regime
• Passenger Expectation
• Heathrow is ‘Full’
• Value for Money

Challenges

Moving towards the Masterplan

T2A T2B T2C

Understanding the Constraints

Defining the Brief – Create the Window of Opportunity

T1 T2 T3 T4

Oneworld Oneworld Oneworld BA BA MA BA Star Star Skyteam

NEW T2 T5

Defining the Brief – The Passenger

Defining the Brief – The Airlines and Third Parties

2006 2003 2000

2nd Generation Frameworks T5 Agreement 3rd Generation (Value in Partnership) Frameworks 1st Generation Frameworks

1994 2009

Start of Open Competition (movement away from Frameworks)

“Integrating Construction” Client “Partnering” Client “Project Management” Client “Intelligent” Client 2010

Launch of Capital Re-Engineering, 18 month Change Programme.

2011 “Programme Management” Client 2014

Delivery Integrator / Programme Designer Contracts

“Intelligent” Client through “Professional Collaboration” 2018

Delivery Model – Journey so far

“Project 13”

Capable Owner

Move from Project focus…

• The asset,
• The architecture
• The cost, time & quality

To Programme focus

• The benefits
• The business change
• The ownership of the benefits

The Intelligent Client Model

• 1. Define the need
• 2. Specify what we want
• 3. List our success criteria
• 4. Chunk the work
• 5. Allocate to the right people
• 6. Work in collaboration
• 7. Clear out obstacles for each other
• 8. Enforce the contract
• 9. Commission
• 10. Take learning

Professional Programme Management Deliver Business Benefits Heathrow Family Behaviours Consistent Values Airport Experts Know our business

The Intelligent Client Model

Heathrow’s Vision is to be the UK’s direct connection to the world and Europe’s hub of choice by making every journey better Q6 Priorities Q6 Values & Behaviours Sustain a passenger experience consistent with an improving European average Protect existing levels

• f resilience and

sufficient hub capacity Ensure a competitive total cost of

• peration

Demonstrate Understanding & Collaboration Be Proactive & Responsive Act with Professionalism & Integrity Establish Focus & Accountability Challenge & Innovate

Vision

‘Professional Collaboration’ Behavioural Framework

The Intelligent Client – Organisational Shift

Managerial Effort Project Lifecycle

Portfolio Approach Programme Approach Project Process

P3O Portfolio Programme Project

Functional Support Heathrow Intelligent Client Approach

Policies Standards Governance

Professional Programme Management

AFR 0.03

6.5m manhours RIDDOR Free

Health and Safety and Wellbeing

Safety – Service Strikes

Milestones and Interface Management Integrated Planning “One Version of the Truth”

T2 Delivery Strategy – Programme Controls Strategy

T2 Delivery Strategy – Early Contractor Involvement

T2 Delivery Strategy – Early Contractor Involvement

T2 Key Learning - MPA

• Integrated strategic planning
• Defining needs and outcomes accurately
• Safety as a priority
• Simple controls - “One version of the truth”
• Early contractor involvement
• Right collaborative behaviour…

T2 Delivery Strategy – Collaboration

Any Questions?