STAFF FF SUPP PPORT RT PROG OGRA RAMME Revd Kevin Charles - - PowerPoint PPT Presentation

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STAFF FF SUPP PPORT RT PROG OGRA RAMME

Revd Kevin Charles Chaplain / Staff support lead Tracy Cunningham Clinical Navigator and Paramedic

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Listening Events. What our staff said… DEBRIEFING SUPPORT SUPPORT EACH OTHER RESPECT FOLLOW UP WELFARE CALLS FEELINGS OF STRESS POST INCIDENT SUPPORT LACK OF WELFARE SUPPORT RESPECT AND ATTITUDE PTSD / STAFF WELFARE

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What our staff f said… STAFF WELFARE AND SUPPORT PEER SUPPORT PASTORAL SUPPORT SUPPORT AFTER INCIDENT CREATE A FAMILY ATMOSPHERE RECOGNITIO GNITION N OF BEING NG HUMAN N AND HAVING NG FEEL ELING INGS

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What our staff said…

STAFF F SUPPOR ORT T NOT ONLY AFTER DIFFICU CULT LT JOBS S BUT DURING DIFFICU CULT LT TIMES S IN O OUR PERSO SONAL NAL LIVES

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A A Cry for Help Hi Kev We met the other r day at when n you came to offer r suppo port after the sudde den n death h of a colleag ague

• ue. Sorry

y to bother r you but I was given en your r number ber and I thought ht you might be able to help p me. My crew w mate and I were the first st on scene ne at a chi hild ld hanging ing and I'm so incre redi dibly bly upset. I'm also very y emba barrassed rrassed that I'm feeling ling this way as it is my job and I should ld be able to deal l with it. I couldn't dn't face going into work last night, so I didn't n't. I'm due back in on Monday ay but I'm scared.

• ed. I just want you to text me

and say it will l pass. s.

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Intro roduced duced a Model of Staff ff Suppo port rt

PAM Trauma Risk Management (TRiM) P2P / PCW / Mediation / Manager support / Networks / Trade Union Support Self Care and PAM Assist

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Staff f Suppo port rt Init itiat iative ives

• Chaplain

n / Staff f Supp ppor

• rt

t lead role

• P2P/P

/PCW CW (Pastoral

• ral Care Worke

kers)

• Trauma Risk Inciden

dent t Management ent

• LGBT (Lesbi

bian, , Gay, Bisexual and Transge gender der) ) / BME (Black k and Minor

• rity

ty Ethni nic) c)/ Disability ty netwo work k launch ch

• Suicid

cide e prevent ention

• n
• Menta

tal Health h Awa wareness ess / My Resilience ence Matter ers

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Staff f Suppo port rt Init itiat iative ives

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What is Peer r to Peer? r?

• Coll

lleagu eague e support

• rt
• A list

sten enin ing g ear

• A safe ‘space’ for an individual to

‘download’/talk

• Signp

gnpos

• sti

ting ng to support

• rt/ad

/advice ice

• Support
• rt ident

entifyin ifying g possib ssible le solu luti tion

• ns

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What P2P is not….

• Counselli

unselling ng or Thera erapy

• To take

ke on the e prob

• blem

em/is issue ue

• To fix

x the e prob

• blem

em/is issue ue

• To find

nd all l the solu luti tion

• ns
• A referral

ferral rout ute e to Occup cupati tion

• nal

l Healt lth

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P2P Volunt nteer r Netwo work rk

• 200

200 intern ternall lly y train ined ed P2P P sta taff ff acros ross s EMAS S (addit itional ional 20 await itin ing g train inin ing) )

• Training consists of…..
• All

l volu lunteers teers prov

• vid

iding ng sup upport

• rt to their

ir coll lleagu eagues es

• All

l volu lunteers teers comm mmit it to and sign gn confide nfident ntia ialit lity y agree eemen ents ts

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P2P success… How it is measured?

• 1398

8 staff f cont ntacts cts in the e firs rst year

• 3570

0 staff f cont ntacts cts in secon cond year

• 4424

4 staff f cont ntacts cts in year r three ree

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P2P Contac act Themes

• Feeli

lings ngs of stres ress s / anx nxiety iety / depress ression ion

• Bereav

eavem ement ent foll llowin

• wing

g death th of coll lleagu eagues es

• Impact

ct on home me life fe due e to late te fini nishi hing

• Pers

rson

• nal

l and nd domest estic ic matt tters ers

• Feeli

lings ngs of lack ck of sup upport

• rt

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P2P P Succes ccess

• NHS Employers

loyers best st practi ctice ce case se study udy

• We have sha

hared red our model el with th a wide e range nge

• f part

rtners ners and nd other her prov

• vid

iders ers

• Credit

edited ed by MIND D as a model el of good

• d practi

ctice ce

• f sta

taff ff sup upport

• rt
• Increa

crease e in working king with th TASC SC (The e Ambu bula lance ce Servi vice Cha harit rity) y)

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P2P How does it work?

Support from the top (champion) Co-ordinator Training programme Volunteers Train Launch Programme

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What t have e we done? ne?

• Profess
• fessional

ional beha haviou iour in the e work k place ce progra

• gramm

mme

• Resi

silien lience Train inin ing g

• Bereav

eavem ement ent sup upport

• rt prov
• vid

ided ed by Chapl plain in / P2P / PCW’s

• Work

k with th MIND (Ment ental l Healt lth Charit rity) y)

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Wellb llbeing ing / Stress ss Awareness ness

• An acut

ute e stres ress s reacti ction

• n is defined

fined as a breakdo eakdown wn in normal rmal copin ing g stra rategi gies es often ten triggered iggered or esca calated ted by a socia cial l cris isis is.

• The

e natu ture and nd severi verity y of this is depen pends s on the e impact ct on fun uncti ctioni ning. g.

• Some

e peop

• ple

le can n be more e vul ulnera nerabl ble e to stress ress based sed on recent ent events ents, , backg ckgrou round, d, hist story

• ry

and nd biop

• psych

ychoso soci cial l facto ctors rs (liv ive, e, love, e, do).

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Wellb llbeing ing / Stress ss Awareness ness

Relaxation techniques. Breathing exercises. Meditation. Self awareness/emotional intelligence. Mindfulness. Regular exercise. Existing support mechanisms. Stress and distress. Rational detachment.

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What t are e we doin ing g next xt?

• P2P / PCW volunteers to undertake training in

Mental Health signs / symptoms / awareness

• Roll out P2P model takes place 17th May for
• ur Community First Responders
• National event in partnership with WMAS (West

Midlands Ambulance Service) to share, learn and support ongoing development across the Ambulance sector

• Looking at a way of using our retired

colleagues to offer support for new members

• f staff

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P2P Does s work!

John’s Story

One persons true account of how Peer 2 Peer support helped.

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Three points to consider…

Do we we listen en or look k out for our colleagues gues cry for help? ? What suppo port rt can we or do we

• ffer

er? It doesn’t have to cost much to look after wh what we we have

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Martin Luther King junior….

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P2P it Works

THANK YOU Revd Kevin Charles Chaplain and Staff Support Lead 07815 945405 kevin.charles@emas.nhs.uk Tracy Cunningham Clinical Navigator / Paramedic and P2P Volunteer tracy.cunningham@emas.nhs.uk