OPPORTUNITY AREAS Oh, I need my ipad, where is my baaaag located?! - - PowerPoint PPT Presentation

OPPORTUNITY AREAS

BAG BEHIND PASSENGER DELAYS DEPLANING FA MUST REORANIZE BAGS TO CREATE SPACE PASSENGERS FORGET BAG LOCATION

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FA MUST FIND EMPTY SPACE AS OVERHEAD BINS FILL UP FA MUST DIRECT PASSENGERS TO EMPTY BINS TO STORE LUGGAGE FLIGHT ATTENDATS ARE TOO FAR APART TO CLEARLY COMMUNICATE

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Overheads are full! ?????? ??????

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PASSENGER ORGANIZATION WHEN BOARDING Many flight attendants expressed frustration with the current boarding process. We decided to focus on this area of the flight to relieve stress from flight attendants. We found communication can be difficult between flight attendants when storing passengers’ bags and seating

• passengers. Many times, flight attendants are too far away
• n the plane to clearly communicate. They also often have

to direct passengers to empty storage when the overhead becomes full.

We believe re-thinking the organization of passengers before they board can improve both of these communication issues.

EFFICIENT BAGGAGE STORAGE & ORGANIZATION Often times passengers throw their bags into random overhead storage bins and the organization is inefficient and confusing. Flight attendants must spend time reorganizing the bags and helping passengers find an empty space. Later in the flight, many passengers will forget where their bags are. De-planing can be hectic and confusing because of this.

We want to create a more structured and intuitive way to organize bags that will be more efficient and will allow passengers to feel comfortable with where their items are stored.

CO-CREATION & BRAINSTORMING

PASSENGER ORGANIZATION WHEN BOARDING

LOAD BACK TO FRONT GA CAN SEE WHAT’S GOING ON WHILE BOARDING NO BAGS BOARD FIRST COMMUNICATING WHERE SPACE IS IN OVERHEADS TO PASSENGERS

QR CODE THAT SHOWS ONLY IMPORTANT INFO INCENTIVES FOR STAYING IN SEATS/WAITING TO DEPLANE TWO DOORS ON PLANE LOADING FIRST THROUGH BACKDOOR LOADING WINDOW TO AISLE BOARDING BY COLOR ON TICKET, RELATES TO SEATING AREA

efficient baggage storage & organization

LOAD BACK TO FRONT GA CAN SEE WHAT’S GOING ON WHILE BOARDING NO BAGS BOARD FIRST SMALLER BOARDING GROUPS FA CALL BUTTON COLOR CODE TO ZONE PREBOARD LITTLE METAL DIVIDER SHOULD BE GONE MORE INTUITIVE OVERHEAD LOADING PERSONALIZING THE BOARDING PROCESS BINS THAT RESPOND TO INDIVIDUAL PASSENGERS APP TO SHOW YOU WHAT SPACE IS WHERE BAGS ARE IN FRONT OF PASSENGERS DEPLANING BY COLOR SECTIONS DIGITAL TICKET TELLS YOU WHEN YOU GOT TO SEAT MACHINE THAT LOADS BAGS BEFORE BOARDING SMART BINS TAKE THE BAG WHERE IT NEEDS TO GO STAGGERED BOARDING TIMES LIGHT FOR FULL OR EMPTY BINS LIGHT CORRESPONDS TO COLOR ON TICKET AR DEVICE SHOWS WHERE EMPTY STORAGE IS SERVICE HIRE ORGANIZES BAGS BEFORE PASSENGERS BOARD NUMBERED GATE AREA SEATS FOR LOADING ORGANIZATION

AIRLINE BAGS THAT FIT IN OVERHEAD COMPARTMENTS PASSENGERS GET RID OF BAGS BEFORE BOARDING SEAT DIVIDERS THAT ORGANIZE INDIVIDUAL BAGS LOADING FIRST THROUGH BACKDOOR LOADING WINDOW TO AISLE BOARDING BY COLOR ON TICKET, RELATES TO SEATING AREA

FINAL DIRECTIONS

Digital ticket

Book the ticket on line

BASIC INFORMATION FOOD

vegetarian

On the airport

SCAN Flight Number Gate Number Boarding Time Delay Reason Seat Number ... ...

Food/Drink Service

Vegetarian Food List

SCAN

Tracking Luggage

SCAN Where is my luggage?

RFID bag tag

Put RFID tag on bag

Overhead senses RFID

App tells where bag is 23A

Two Doors

Boarding

Deboarding