ONLINE INE INCI NCIVILIT VILITY DR. NURUL AIN HIDAYAH BINTI ABAS REGISTERED PSYCHOLOGIST (APA: 25641277; PSIMA: 2170000102) FACULTY OF HUMAN DEVELOPMENT, UNIVERSITI PENDIDIKAN SULTAN IDRIS
Social media Instant Messaging Cybermistreament Virus https://www.youtube.com/watch?v=vmQ8nM7b6XQ
Social media Instant Messaging Cybermistreament Virus https://www.youtube.com/watch?v=vmQ8nM7b6XQ
INTERPERSONAL MISTREATMENT INCIVILITY BULLYING AGGRESSION INTENSITY
“…interpersonal violation involving disrespectful, Online insensitive or disruptive behavior of an individual in an incivility electronic environment that interferes’ with another person’s personal , professional or social well -being, as well as one’s learning” Cyberincivility De Gagne et al., 2016 Cyber/ Online harassment
TYPES OF ONLINE INCIVILITY Product Promotion Profanity Intraprofessional Incivility Name-calling Sexually explicit Impersonation Rude Comments Racial & Ethnic Preference Incensed Discussion
AFFECTIVE EMPATHY OF COGNITIVE EMPATHY OF PERPETRATORS PERPETRATORS
AFFECTIVE EVENTS THEORY JOB SATISFACTION INCIVILITY DEPRESSIVE SYMPTOMS
Catching Rudeness is Like Catching a Cold Common negative behavior spread easily and has second order consequences for future interaction.
BURNOUT ABSENTEEISM NEGATIVE • AFFECT ENERGY • TURNOVER AGGRESSION INTENTIONS
Productivity Cost
CHARACTERISTICS OF ONLINE COMMUNICATION Relative permanence Reproducibility
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