MRSO Update Gerry Halligan 13 May 2015 Market Message 010 40,000 - - PowerPoint PPT Presentation

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MRSO Update Gerry Halligan 13 May 2015 Market Message 010 40,000 - - PowerPoint PPT Presentation

Sep 03, 2023 197 likes •355 views

MRSO Update Gerry Halligan 13 May 2015 Market Message 010 40,000 2013 2014 2015 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 Septembe January February March April May June July August October November December r 2013

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MRSO Update

Gerry Halligan 13 May 2015

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Market Message 010

January February March April May June July August Septembe r October November December 2013 22,930 24,475 26,327 28,580 29,120 26,426 32,371 29,258 26,997 27,646 25,232 19,063 2014 24,339 27,531 28,279 33,915 30,387 28,754 33,560 31,262 33,495 36,321 35,743 24,768 2015 29,927 32,316 31,311 30,378 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

2013 2014 2015

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Market Message 105L

January February March April May June July August Septembe r October November December 2013 18,434 19,665 23,585 23,382 25,581 22,922 26,192 25,831 22,357 22,640 22,600 18,078 2014 18,159 22,308 24,568 28,254 30,517 22,914 28,014 26,735 28,590 28,553 33,776 24,219 2015 22,833 28,140 26,116 23,970 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

2013 2014 2015

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COS in-progress 7th May 2015 – 9,505

  • Reviewed Monthly
  • Suppliers notified of individual

switches outstanding and reason

  • Switch outstanding for Energisation or

Token Meter Removal, will not time-out

  • Contact Customer or submit

cancellation

  • 18 Switches held due to an existing

Open Service Order Nov 2014 1 Dec 2014 Jan 2015 2 Feb 2015 14

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COS and CoLE

Month Explicit CoLE Inferred CoLE Total CoLE Total 010 % Explicit CoLE % Total CoLE Feb-15 5,803 6,449 12,252 32,316 18% 38% Mar-15 5,987 6,162 12,149 31,311 19% 39% Apr-15 4,683 5,952 10,635 30,378 15% 35%

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Registration Rejections %

January February March April May June July August Septembe r October November December 2013 1.7% 1.6% 2.2% 2.1% 1.7% 1.8% 2.1% 2.3% 2.7% 2.7% 3.0% 2.5% 2014 2.6% 2.0% 2.1% 2.1% 2.4% 2.3% 2.8% 2.6% 2.8% 2.9% 2.5% 2.9% 2015 2.2% 2.1% 2.2% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5%

2013 2014 2015

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Debt Flagging

Feb-15 Mar-15 Apr-15 Total MPRNs received 846 973 855 Total CoLEs returned to outgoing supplier 405 461 406 Returned for other reason to outgoing supplier (invalid MPRN, switch completed) 63 67 87 Valid Debt Flags issued to gaining supplier 378 445 362 Total cancelled 150 175 154 Valid Debt Flags as % of total COS 1.3% 1.7% 1.5%

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Debt Flagging

May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 Total MPRNs received 857 1027 920 899 908 762 718 514 733 846 973 855 Valid Debt Flags issued 464 555 500 416 458 359 359 241 439 378 445 362 Total Cancelled 136 155 176 124 131 130 135 92 113 150 175 154

200 400 600 800 1000 1200 Total MPRNs received Valid Debt Flags issued Total Cancelled

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Disputed Reads

186 164 182 137 113 120 101 121 130 105 178 206 244 169 173 175 194 265 155 151 194 205 186 158

50 100 150 200 250 300

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Total Withdrawal of 310 reads for all Suppliers

996 1,059 1,549 1,529 1,297 1,121 885 646 824 901 848 868 999 923 1,322 1,197 1,279 1,184 1,050 985 1,092 1,099 1,078 948

0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0%

200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000 2,200

Withdrawal of 310 Reads Withdrawals as % of Completions

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Objections – Erroneous Transfers

70 52 73 91 109 95 101 47 94 113 107 136 68 42 68 61 83 91 74 64 52 52 47 53 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 20 40 60 80 100 120 140 160

  • No. of CoS Completions
  • No. of Objections
  • No. of Objections

CoS Completions

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Objections

Feb-15 Mar-15 Apr-15

  • No. of Objections

52 47 53 Cancellations from Objections 23 34 41 Objection emails to MRSO 10 11 5 Reasons: Uncontactable by phone 1 Written communication COS confirmed 8 11 4 Other 1 1 Escalation emails 6 5 2

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  • Clear text email not secure and subject to malicious interference
  • Best practise is encrypt for sensitive or personal data
  • Alternative option is Gateway to Gateway email encryption such as

Transport Layer Security (TLS)

  • ESB have the facility to set up TLS links between ESB and specific

external email Domains

  • In order for this to work effectively these Domains must also have a

TLS enabled email gateway

Email encryption

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Benefits of TLS

Stronger Security - Encrypts every part of all messages When using TLS the text of the email and the attachment are encrypted this offers stronger security than simply using a product like Axcrypt or Winzip which will encrypt the email attachment but not the email text. Automated Encryption TLS offers Gateway to Gateway email encryption which means that all emails sent from the ESB Domain to nominated external Domain(s) will automatically be encrypted, this removes the manual encryption step necessary when encrypting email attachments. Cost There should not be any additional costs where the mail Gateway already uses TLS technology.