MRSO Update Gerry Halligan 30th August 2017 Debt Flagging May-17 - - PowerPoint PPT Presentation

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Oct 03, 2022 344 likes •418 views

MRSO Update Gerry Halligan 30th August 2017 Debt Flagging May-17 Jun-17 Jul-17 Total Debt Notifications received (012) 320 239 216 Total Debt Notifications not forwarded for reason 79 66 45 implied or explicit CoLE, timeout, etc.

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MRSO Update

Gerry Halligan 30th August 2017

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Debt Flagging

May-17 Jun-17 Jul-17 Total Debt Notifications received (012) 320 239 216 Total Debt Notifications not forwarded for reason implied or explicit CoLE, timeout, etc. 79 66 45 Total Debt Notifications sent to gaining supplier (112) 241 173 171 Total not cancelled 163 90 111 Total cancelled 78 83 60 Total Debt Notifications sent to gaining supplier as % of total COS 0.9% 0.7% 0.7%

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Debt Flagging

Aug- 16 Sep- 16 Oct- 16 Nov- 16 Dec- 16 Jan- 17 Feb- 17 Mar- 17 Apr- 17 May- 17 Jun- 17 Jul- 17 Total Debt Notifications received 368 312 308 359 193 237 283 291 305 320 239 216 Total Debt Notifications sent to gaining supplier 229 218 236 263 149 178 197 203 250 241 173 171 Total Cancelled 66 60 81 77 74 63 93 79 79 78 83 60

50 100 150 200 250 300 350 400 Total Debt Notifications received Total Debt Notifications sent to gaining supplier Total Cancelled

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Objections – Erroneous Transfers

59 67 79 92 68 89 74 65 86 90 160 85 105 85 72 69 64 92 77 73 75 103 83 78 5,000 10,000 15,000 20,000 25,000 30,000 35,000 20 40 60 80 100 120 140 160 180

No. of CoS Completions
No. of Objections
No. of Objections

CoS Completions

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Objections

May-17 Jun-17 Jul-17

No. of Objections

103 83 78

Cancellations from Objections

81 62 46

Objection emails to MRSO

9 4 9

Reasons: Uncontactable by phone

1

Written communication COS confirmed

9 3 9

Other Escalation emails

2 2

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IGG Action 1073 - MRSO to provide RMDS with written information in relation to Debt Flagging Rejection CoLE

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The Market System uses name matching functionality to perform a check

between the name provided on the registration request message 010 and the ESBN recorded name.

An exact match returns a 100% score, any score above a threshold value is

classified as a match and automatically flagged as ‘No’ to a CoLE.

Where the score is less than a threshold value the check is out-sorted to

MRSO for manual evaluation.

Where there is a material difference involved then MRSO will flag ‘Yes’ to a
CoLE. Where the difference is judged to be minor or due to a miss-spelling

then it will be flagged ‘No’ to a CoLE.

If the losing supplier raises an objection to a registration request with reason

code ‘DCN’ for debt, the losing supplier will be aware there is an inferred CoLE as they will already have received a confirmation of customer loss message 110.

The next slide shows examples of typical names that are out-sorted to

MRSO for a decision on CoLE.

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ESB Networks recorded name Name provided on 010MM MRSO decision Seamus Byrne Anne Byrne CoLE Denis O’Toole Denis & Christine O’Toole CoLE Denis & Christine Madden Christine Madden CoLE Orlilagh Horia Cayman Horia Cayman CoLE NW Health Board HSE NW Sligo CoLE Ann Marie Kehoe Pollock Ann Marie Kehoe CoLE Kitty Connors Kitty O’Connor CoLE John Smith Jonathon Smith CoLE Patricia O’Rourke Trish O’Rourke No CoLE Joseph O'Rourke Joe O'Rourke No CoLE John & Mary Murphy John & Mary No CoLE Joan Tighe Ms Joan Tighe No CoLE Kathleen Kavanagh Kathleen Cavanagh No CoLE Radoslaw Komka Radoslaw Korka No CoLE Thye Kooi Fan Kooi Thye Fan No CoLE Ali Alfinan Ali Alsinan No CoLE

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