HP Inc Sel c Self Ma Maintainer P Progr ogram Presentation May - - PowerPoint PPT Presentation

HP Inc Sel c Self Ma Maintainer P Progr

• gram

Presentation May 2016

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• No participation fees!
• Customers can maintain the HP products that they own or lease
• Most commercial PC’s and printers supported
• Certify technical staff utilizing HP’s extensive training system
• Get in-warranty parts with free shipping
• Qualified customers will receive warranty reimbursements
• Purchase out of warranty parts at a discount when needed
• Access HP’s dedicated Self Maintainer Customer Support team,

training & extensive resource guides designed to make the process easy

Getting S g Star arted ed! Visit: https://h20345.www2.hp.com/csnmcmsdocs/marcomm/cpn_cms/SMext1.htm Program info & Customer application Gives customers the option to directly manage the warranty service of their HP assets using their existing IT infrastructure and capabilities.

HP Inc. Self Maintainer

Ti Tier 2 - Parts-and-Lab abor

Self Maintainer Program Requirements

Tie ier 1 r 1 - Pa Part rts O Only

• USA & Canada
• SLED Purchase Volume = $250,000
• Commercial Purchase Volume = $250,000
• 100 Care Pack Minimum Purchase
• Receive Labor Reimbursements
• $10,000 Credit Requirement
• Technician Certification – Service Qualifications
• 1.30 PPSN – Parts Consumption rate
• Maintain latest drivers and firmware
• Run diagnostics
• USA, Canada & Mexico
• SLED Purchase Volume = $0
• Commercial Purchase Volume = $250,000
• 25 Care Pack Minimum Purchase
• No Labor Reimbursements
• $10,000 Credit Requirement
• Technician Certification – Service Qualifications
• 1.30 PPSN – Parts Consumption rate
• Maintain latest drivers and firmware
• Run diagnostics

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SLED - U.S. federal government, state/local government and educational institutions PPSN - Parts Per Serial Number per month

Not Eligible

Products & Services

Eligible

• Servers, Storage or Networking

products

• Commercial Desktop Thin Clients
• Consumer products
• Mail-In only products
• Whole unit exchange products
• Large commercial printers
• ADP – Accidently Damage
• Commercial Desktops
• Commercial Workstations
• Commercial RPOS (Retail Point of

Sale)

• Commercial Laptops
• Commercial Tablets
• Commercial Printers
• DMR – Defective Media Retention
• Extended warranty reimbursements

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The Self Maintainer Program supports HP Care Packs!!!

Purchasing HP Care Pack services allows you to reap the rewards of the Self Maintainer Program beyond the warranty period and allows you to deliver your own service.

Onsite hardware support DMR – Defective Media Retention 3 or 5 Year Extended Warranty

• An HP authorized representative will

provide onsite technical support on covered hardware products to return them to operating condition.

• Service-level options with different

coverage windows

• The HP Defective Media Retention
• ption is ideal if you need to control

and secure your classified, proprietary, and confidential data – or if you’re subject to data privacy regulations such as HIPAA.

• Customer’s must protect their own

sensitive and confidential information through purchase of DMR Care Packs or by other means.

• Customers can maximize their

product life cycles by purchasing HP Care Pack warranty extensions.

• During the extended warranty period

continue to receive labor reimbursements and uplifted NBD – (Next Business Day) shipping on part

• rders.
• Continue to have access to all HP Inc

direct service support options.

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HP Care Pack Central: http://cpc.ext.hp.com/portal/site/cpc/

Join the HP Partner Community and the Partner First Learning Center

• Create an HP Passpo

port a account unt

• HP Passport is a single sign-on account for multiple HP

web sites

• Take the Services Training and Qualification
• WBT training with built in exams
• View your Learner ID

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The SM Dashboard provides easy access to many tools

• Technical Information
• Order Warranty Parts
• Reports
• Entitlement
• Services Media Library
• Access to HP Parts Store - 35%

discount

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Become a Self Maintainer

Application & Enrollment

Application introduction Acceptance Welcome

• Apply: Americas Self

Maintainer Program

• Click to accept
• An E-mail is automatically

sent to HP Inc SM Customer Support

• Within 24 hrs. receive an

Int Introduction e-mail acknowledging the receipt of your application from your assigned agent.

• Within 72 hrs. receive an

Acce cceptance ce e-mail with your Location ID, additional SM program information and beginning taking the training.

• Notify HP Inc SM Customer

Support when1 technician is Certified.

• Note: Only 1 tech has too

be trained for the SM account to be fully activated.

• Receive the Welco

come e- mail and the SM account will be fully activated with 2 weeks.

• Receive the welcome

packet.

• Access to order parts
• Add additional techs as

training is completed.

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More than ever supporting the customer is our top priority

HP Inc. SelfMaintainer Customer Support Team

Cont ntact Us Us:

• Voice enabled Support:
• 1-800-544-9976 (say “self maintainer”)
• Via email: smcustomersupport@hp.com
• Fax: 1-877-481-5873
• Please have ready:
• Location ID
• CRS ID
• Event Numbers
• Screen Shots
• Error Messages

Our re r resources c can a assis ist w wit ith t the followin ing:

• Applications
• Part Escalations, backorders, shipping labels
• Product Entitlement Issues
• Labor Claims
• Invoice Questions
• CSN - Channel Services Network
• Partner First Portal
• The Learning Center (SABA)
• *Note – Self Maintainer Support is non-Technical

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