GMARG Meeting Thursday 18 April 2019 Todays Agenda Todays Agenda - - PowerPoint PPT Presentation

GMARG Meeting

Thursday 18 April 2019

Today’s Agenda

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Today’s Agenda

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Item Number Description Time Allotted INTRODUCTION 1 Introduction/confirmation of attendees 5 mins 2 Review of Previous Minutes and Actions 15 mins MARKET CHANGES 3 Eircodes 5 mins 4 A096 Data Protection Code Mod 5 mins 5 GasMaP Schema 2020 - DDR Evaluation Results 20 mins 6 Review of MPDs/Procedures 10 mins 7 Retail Market Governance Review (i.e. GMARG ToR) 15 mins UPDATES/DISCUSSIONS 8 Green Gas Certification 15 mins 9 GNI Long Term No Access discussion 15 mins 10 Revenue Protection Working Group Outcome 15 mins 11 GNI Verbal Updates: Shipper Portal (Sharepoint) Brexit PAYG Front Office Arrangements Supplier event in GNI offices 15 mins 12 CRU Verbal Update 5 mins 13 Market Statistics 5 mins 14 Next Meetings/AOB 5 mins

Action Number Status Overview Responsible

G121 Open Data Processing Agreement: Clause 9 Industry to comment by 27/03, GNI to

• rganise further call around 09/04 (now re-organised to 30/04)

GNI/Shippers G175 Open GNI to maintain watching brief on Eircodes, co-ordinate future go-live project plan with ESBN, issue portfolios when licencing question resolved, GNI to contact Capita. All to confirm licencing position with Eircode holder GNI/All G202 Propose to close Priority Customer Flag: GNI submitted full version of revised MPD2 to CRU for approval, now awaiting full MPD review GNI G203 Open Misdirected Payments: Technical process to be addressed as part of any PPM enhancement project, Financial arrangements to be discussed at that stage GNI G206 Propose to close GMARG ToR including revised CR/DDR timelines. Industry to comment to GNI

• n proposed structure

Shippers

• 2. Review of Previous Minutes & Actions

26th March 2019

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Action Number Status Overview Responsible G248 Open PPM Working group ToR: Shippers to comment on draft TOR for PPM Working Group by 7th March, GNI to review and convene conference call on 4th April Shippers/GNI G254 Open Transfer of data post Brexit: Shippers to consider data implications Shippers G255 Propose To Close GNI SharePoint site for industry: GNI to roll-out system GNI G256 Closed Alignment of Change of Mind in gas and electricity: CRU raised a DDR CRU G257 Open Warm Transfers: GNI to convene open day for industry/Industry to advise CS if they want to enable the warm transfer process GNI/Shippers

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• 3. Review of Previous Minutes & Actions

26th March 2019 (continued)

Action Number Status Overview Responsible G259 Open Revised MPDs: Industry to comment on revised MDS MPDs by 04/04/19 and on the GPRO procedures by 16/05/19 Shippers G260 Open GNI to submit revised GPRO MPDs to the CRU for approval GNI G261* Open GNI to convene customer operations open day in March / April 2019 GNI G262 Open Technical Workshop to Discuss DDR’s to be scheduled for week of Monday 8th April GNI G263 New Retail Governance Note: Shippers to comment on proposals, GNI to revert w/edited version of note GNI/Shippers

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• 3. Review of Previous Minutes & Actions

26th March 2019 (continued)

• 3. Eircodes

GNI has been in contact with both An Post GeoDirectory and Capita

• There are existing Agreements with both An Post GeoDirectory and Capita with

regard to Eircodes

• Initial e-mail response that GeoDirectory were happy with GNI's proposed used of

Eircodes and our proposed management to track Shipper subscriptions

• Still awaiting formal letter in writing

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Eircodes

• 4. Data Protection / Code

Modification A096

GMARG 26/3/19

Data Sharing/Data Protection

• Joint GMARG and CMF teleconference with Industry in relation to draft Clause 9

provision on 12 March where it was agreed;

• Shippers to submit written comments on draft Clause 9 by in 26 March

‒ 4 sets of comments received

• GNI collated/responded to each of the Shipper comments and released new drafting
• Further joint teleconference now scheduled 30th April to discuss revised Clause 9

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• 5. Schema Release 2020

Diarmaid McAuliffe Retail Projects Analyst Gas Networks Ireland

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GasMap Schema Release 2020

Scoping Phase - proposed timelines

Reminder of Timelines: ‒ Next GasMaP schema scheduled for April 2020; and ‒ Finalise schema scope by July 2019 DDR Submissions:

• Design Discussion Request deadline of 1 March 2019:

‒ 8 DDRs received + 1 late Submission (DDR90 Replace GNI Actual Read with CoS Read) and DDR89 RP Flag (Proposed).

• See GMARG Info Note 19/003 for a summary of the

DDRs, received, subsequent discussions and decisions to proceed to CR's.

• 6. GNI review of MPDs & Procedures

Diarmaid McAuliffe Retail Projects Manager Gas Networks Ireland

Review of Market Process Definitions & Procedures

First Batch - GPRO & Meter Data Services

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Gas Point Registration Office:

 MPD1_Update Existing End User Details  MPD2_Change of Shipper NDM  MPD3_Request for Historical Consumption Data NDM  MPD4_End User Assignment  MPD5_Change of Shipper Correction & Amendment  MPD6_Registration  MPD7_Deregistration

Meter Data Services:

 MPD30_PPM Gas Debt on the Meter  MPD31_Prepayment Vending Transaction  MPD32_Replacement of PPM Token  MPD33_Financial Settlement  MPD34_Management of Suspense Transactions  MPD35_PPM Service Provider Shipper Invoice All responses should be sent to Diarmaid McAuliffe Diarmaid.mcauliffe@gasnetworks.ie comments/feedback by CoB Thursday 14th March. NOW CLOSED comments/feedback by CoB Thursday 4th April. NOW CLOSED Red-line mark-ups circulated to GMARG mailing list 18/02/19 (includes supporting doc summarising changes)

Review of Market Process Definitions & Procedures

GPRO & MDS MPD's

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• 7 GPRO MPD's issued to CRU for Approval.
• Pending clarification of two MDS queries GNI assume agreement of changes by industry.

Review of Market Process Definitions & Procedures

Second Batch - GPRO & Meter Data Services Procedures

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Gas Point Registration Office:

 Gas Point Register Operator (GPRO) Procedure  Deregistration Procedure (GNI review on-going)

Meter Data Services:

 Distribution LDM & DM Supply Point Capacity (SPC) Setting Procedure  Forecasting, Allocating & Reconciliation (FAR) Procedure  Supply Point Annual Quantity Calculation Procedure All responses should be sent to Diarmaid McAuliffe Diarmaid.mcauliffe@gasnetworks.ie comments/feedback by CoB [Thursday 9th May]. comments/feedback by CoB [Thursday 30th May]. Red-line mark-ups will be circulated to GMARG mailing list in advance of 18/04/19 meeting

• 7. Retail Market Governance
• Review of current arrangements
• Produce updated terms of reference

Aidan Hogan Retail Projects Manager Gas Networks Ireland

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Retail Market Governance Review

Produce updated terms of reference

‒ Questions posed in GMARG ConsultationNote 19/004 to inform drafting of new terms of reference, under the headings of:

• Meeting Administration
• Market design Change Control
• Governance Structure

‒ Responses required by 3 May 2019

• 8. Green Gas Certification

Biomethane Certification in Ireland

Brendan O’Riordan – Green Gas Certification Project Lead

GMARG- 18th April 2019

Green Gas Certification - Background

• Biomethane = a renewable energy source

‒ a green gas, identical properties to fossil gas (methane) ‒ Produced from biodegradable organic materials (e.g. organic waste, sludge, silage/grass, slurry, etc.) ‒ A clean, renewable & carbon-neutral fuel

• Biomethane Certificates

‒ Each certificate represents a guarantee that 1 MWh of biomethane has been injected into the GNI grid. ‒ Certificate issued to the producer of biomethane, who can transfer ownership to an end-consumer of gas.

• Valued by end-consumers = using a carbon-neutral fuel & EU-ETS
• National Targets - facilitate overall national reporting of GHG emissions reductions
• National Schemes – facilitate interface for both BOS for transport & SSRH for biomethane in heat

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RED II, Art.19: Elements of a Guarantee of Origin (‘GO’)

M.S. must issue a GO for each MWh of energy produced from all renewable sources Proof of Origin

 From which Green Gas production plant did this green gas originate from?

 Name, Location, Type, Capacity

Proof of Amount

 How much green gas was produced?  When was is produced/injected?

Proof of Quality

 Sustainability Criteria: GHG Value

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Green Gas Certification Scheme for Ireland

• System to issue certs for biomethane

produced & injected into grid.

• Processes to trace biomethane from

production to consumption

• Auditor to verify origin of biomethane

within the Registry

‒ inspect production plant, feedstocks and processes, ‒ verify quantity & quality

• Comply with RED II sustainability criteria

& classifications

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Process: End-to-End

Producer

Waste to Biogas to Biomethane to Grid Injection Certificate for each 1 MWh Contract with Shipper to sell Biomethane and/or Cert

GNI

Transport bio-methane through T & D networks Capacity Booking from Shipper Entry – Biomethane Pt Exit – Pt of Consumption Issue Certs (GO’s) for biomethane injected

Shipper

Contract with Biomethane Producer

• Gas & Certificate

Capacity Booking & Commodity Charge w/ GNI Contract w/ gas consumer to supply Fossil Gas or Green Gas

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Life Cycle Analysis (LCA)

Life Cycle Calc of GHG Emissions

• Grass Bio-methane

‒ Prodn. & transport of substrates

• Manure storage, Sowing, fertilizing, harvesting,

ensiling

‒ Prodn. Biogas at AD facility

• Methane slippage

‒ Cleaning & upgrading of biogas to bio-methane ‒ Compression ‒ Road Transport

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Green Gas Registry Operator – ‘Back Office’

• GNI in process of implementing the Green Gas registry for Ireland
• Provide for different account types = GG Producer, Trader, Auditor…
• Receive & validate metered quantities of bio-methane = SCADA feed to the Registry
• Issue, split, transfer & cancel certs
• Different sustainability criteria applies to use in heat, transport & electricity sectors – certs to

record eligible sectors for trading

• Certs must be issued within 12m of production = System to be implemented early 2020 to

register first production and injection of biomethane in Ireland

• EU examples – biomethane being produced & certified in many EU countries by TSO’s

‒ E.g. Denmark, Finland, France, Italy, Spain.

• SEMO - currently issuing certificates for renewable electricity produced in Ireland.

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Certification Entity – ‘Front Office’

• Develop standard practices/procedures to be followed for auditing service
• All biomethane produced in Ireland must comply with RED II & meet sustainability criteria.
• Implement a GHG Calculation Tool. Ensure auditors are suitably trained and qualified.
• Flexibility to adapt to any other requirements or compliance obligations, e.g. incentive or

subsidy schemes.

• Primary Authority – DAFM oversight required at all AD’s in Ireland.
• Biofuels Obligation Scheme – Green Gas certification can deliver solution to meet

requirements of the BOS for gaseous transport fuels.

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Next Steps

• Develop detailed concept for an ‘interim’ solution
• Identify IT system to support Back Office functionality – Grexel
• Identify certification system & auditing process to verify GHG properties

‒ ISCC EU Scheme: ‘Voluntary’ scheme recognised by EU

• Stakeholder Engagements

‒ Workshops in 2019 to be arranged to update stakeholders & take feedback

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Implementation - Progress To Date

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IERC ‘Blueprint’ for Green Gas Certification 1st Bio-methane Injection Apr’19 RED II Transposed Dec’18 EBA & ENTSOG/GIE WG’s on Guaranties of Origin Stakeholders Actively Engaged – Workshop’s GNI Connection Policy – c.30 Connections Applications

Q&A

• 8. Long Term No Access

GMARG Discussion

CONFIDENTIAL – NOT FOR DISTRIBUTION

• 2. Objectives

 Provide an overview of current Long Term No Access status and activity  Determine Shipping Community priorities with respect to Long Term No Access sites  Provide insight on our strawman proposals for managing Long Term No Access sites  Maintain full transparency and agree a joint approach for managing Long Term No Access sites

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What is a Long Term No Access (LTNA) site? A site where an NDM meter read at a credit meter has not been

• btained by the Transporter, or supplied by an End User, after 3

consecutive scheduled attempts or within a period of twelve months.

• 3. Manage Long Term No Access Meters

Overview

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LTNA Figures

(as of reporting period 1st March 2019)

# Sites 1

2018

Number of sites that fell into the category of LTNA in 2018 10,932 2

2018

Number of sites GNI obtained a meter read for and cleared from the LTNA list in 2018 10,451 3

2019

Current number of sites considered as LTNA as

• f 1st March 2019

8,702 How do GNI propose to manage LTNA sites? Develop a process for the day-to-day management of LTNA sites that focusses on End User communication, encouraging End Users to dial-a-read or to upload a read onto our website. Why are LTNA sites a concern? AQ cannot be accurately calculated for a site without an actual meter

• read. The longer the duration without a meter read, the higher the

risk of generating an inaccurate bill, either over or under-estimated.

Draft LTNA process and items for discussion

• 3. Manage Long Term No Access Meters

Strawman process for discussion – Obligations

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• Before developing a strawman process to manage LTNA sites, we revisited the Meter Data Services

Procedure (MDS) to confirm the Transporter obligations with respect to managing LTNA sites:

MDS Procedure

(Version 3.0, Approved 2nd December 2008)

Transporter Shipper 1.3.1 The Transporter shall endeavour to carry

• ut two additional reads during the summer

period at LTNA meters; these meters may be visited outside normal working hours.  Meter Reading department co-ordinate two out of cycle reads for credit meters where a read has not been obtained after 3 scheduled attempts.  Meter Reading department developed an automatic text notification issued to End Users once their site falls into the LTNA category. 3.5.2

• This bi-annual report lists any relevant

meters that have fallen into the category of Long Term No Access.

• The Registered Shipper will have the

responsibility to direct any necessary action in accordance with MPD16 – Creation and Completion of Operational Site Works Request for NDM sites.

• The Transporter will endeavour to visit

these sites an additional two times during the summer months in accordance with section 1.3.  GNI have the capability to generate a bi-annual report listing LTNA meters per Shipper and circulate via email. For discussion:  Is there an appetite for a bi-annual report?  What action do Shippers propose to take upon receipt of this report?  GNI have generated Shipper Reports and can provide to Shippers after this presentation.

• 3. Manage Long Term No Access Meters

Strawman process for discussion – High Level Process Flow

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Meter read

• btained?

N Y

Registered Shipper End User Transporter

Day 1: Issue text & email requesting meter read via phone or

• nline.

Meter read

• btained?

Day 5: Issue letter requesting meter read via phone or

• nline.

Day 5: Outbound call requesting meter read via phone or

• nline.

Day 15: Conduct 2 out-

• f-cycle site

visits Meter read

• btained?

Meter read

• btained?

Issue bill estimation (Meter Read Table is increased) Meter read

• btained?

Escalation Receipt of text and email Receipt of letter Receipt of call Receipt of calling cards Receipt of increased bill End End End End End Y Y Y Y N N N N

C

End User Bill Increase

D

Escalation Options

A

LTNA Shipper Reports

B

End User Communication Feedback Loop: Complete another 2 sets of out-of-cycle reads before ‘Escalation’ N

• 3. Manage Long Term No Access Meters

Strawman process for discussion – Items for Discussion

34 # Item for discussion Shipper input required A LTNA Shipper Report: Transporter to issue a bi-annual report listing LTNA sites to the Registered Shipper. GNI also propose to issue a monthly report listing ‘new’ LTNA sites.

• Is there an appetite for a monthly report?
• What action do Shippers propose to take upon receipt of a bi-annual and

monthly report?

• What are the Shipping Community priorities and concerns with respect

to LTNA sites? B End User Communication: GNI require updated End User contact information (house address; mobile / house phone number; email) to enable effective End User communication.

• How do Shippers currently communicate updated End User contact

information to GNI?

• How can both GNI and Shipping Community streamline this End User

contact information data transfer? C End User Estimation Increase: GNI propose to pilot an increased estimation of an End User meter read by 25% of AQ, in the event a meter read is not provided after a set of out-of- cycle site visits. The Meter Reading department will complete this

• verestimation manually.
• Do Shippers support the proposal for an End User increased bill?
• How do Shippers propose to communicate an End User increased bill -

formal letter, bill insert etc.?

• What is the Shipping Community stance on CRU applied End User bill

discounts in the vent an End User makes a complaint? Do these discounts incentivise an End User to not provide a meter read? D Escalation Options: GNI propose to pilot an escalation to the Registered Shipper if no meter read is received after completing 3 sets of 'out-of-cycle' meter reads. Potential escalation options include:

• Continue cycling through bill overestimation
• Raise request to isolate the service if access cannot be gained to obtain

a meter read.

• Can Shipping Community advise on appropriate escalation action?

Next Steps

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• Proposal to co-ordinate a Metering Process Workshop

‒ to review processes in detail and agree Ways of Working. ‒ Potential areas for discussion:

• Long term No Access Meters
• Non-Registering (zero consumption recorded) Meters

Appendix

• 3. Manage Long Term No Access Meters

Strawman process for discussion – High Level Process Activity List (1/3)

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Role Action Transporter (Automatic / Contact Centre) Day 1: Issue text and email advising End User to supply a meter read via phone or online. Transporter (Meter Reading) DECISION POINT: Meter Read obtained? Transporter (Automatic / Contact Centre) Day 5: issue a letter advising End User to supply a meter read via phone or online. Transporter (Meter Reading) DECISION POINT: Meter Read obtained? Transporter (Automatic / Contact Centre) Day 15: Outbound call to End Users advising End User to supply a meter read via phone or

• nline.

Transporter (Meter Reading) Plan two annual out-of-cycle End User visits in accordance with MDS procedure.

• 3. Manage Long Term No Access Meters

Strawman process for discussion – High Level Process Activity List (2/3)

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Role Action Transporter (Meter Reader) Visit Gas Point (1st attempt) on behalf of the Transporter and try to gain access to take a reading.= DECISION POINT: Question: Meter Read obtained on 1st attempt? Yes: Reconcile to Actual Read - End. No: Progress to process activity 11. Transporter (Meter Reading) Leave LTNA Calling Card with End User advising that Meter Reader called. Transporter (Meter Reader) Visit the Gas Point (2nd attempt) on behalf of the Transporter and try to gain access to take a reading. DECISION POINT: Question: Meter Read obtained on 2nd attempt? Yes: Reconcile to Actual Read - End. No: Progress to process activity 13. Transporter (Meter Reading) Leave LTNA Calling Card with End User advising that Meter Reader called.

• 3. Manage Long Term No Access Meters

Strawman process for discussion – High Level Process Activity List (3/3)

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Role Action Transporter (Meter Reading) Issue bill estimation (Meter Read Table is increased) to Registered Shipper. Transporter (Meter Reading) DECISION POINT: Question: Meter Read obtained? (Provided or Appointment Scheduled) Yes: Reconcile to actual read - end. No: Progress to process activity 9 for 2 more cycles - the End User bill is overestimated a further 2 times. If a meter read is still not acquired, progress to process activity 21. Transporter / Registered Shipper Escalation to be determined - See below options.

• Continue cycling through bill overestimation
• Raise request to isolate service if access cannot be gained to obtain a meter read.
• Shipper input.

GNI Service Isolation Overview

Issue Detail Cost range of a cut-off  Average service cut-off per site (base): €700  Average cost of reconnection per site (base): €900  Total cost per site (base): €1,600* *Total cost can increase by 30 – 80% for Out of Hours service isolations (depending on road type). Additional Considerations:  Traffic Management Plan required to proceed.  Road Opening License required to proceed.  Local Authority input required to proceed e.g. Wicklow Area does not allow service isolations for credit purposes.  GNI must contact Supplier for a Meter Fit WO to reconnect End User at a cost of €240. Risks of a cut-off  Service isolation is too costly to be considered as an escalation option for an enduring process.  Significant reputational risk as GNI would be cutting-off (LTNA) End Users consistently paying their bill – They simply haven’t provided GNI with an actual read.

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• 10. Revenue Protection Working

Group Outcome

Overview of Revenue Protection Working Group

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• The Revenue Protection Working Group Titled “Arrangements to Support Code of Practice” has concluded with the 6th

and final meeting held on March 22nd 2019.

• Working Group output:
• Code of Practice signed off by CRU/Implemented by stakeholders
• Development of 3 Revenue Protection Market Process Definitions
• Introduction of new RP Market Message (G2401N)
• Reporting Arrangements discussed and next steps agreed
• RP Undercharge implementation
• RP Debt Flagging consultation
• Recommendations and next steps identified, primarily focused around reporting arrangements and market message

trial (G2401N) as well as embedding the market processes and code of practice.

Revenue Protection Market Process Definitions

• MPD 24: Identification of Unauthorised Interference

‒ Identification of suspect gas point by GNI or supplier; ‒ On-site inspection of meter to investigate suspect interference; ‒ Off-site meter testing to confirm interference

• MPD 25: Recovery Siteworks Costs

‒ Process of recovering siteworks costs ‒ Outlines correspondence paths with customer ‒ Disconnection/reconnection process

• MPD 26: Recovery of Energy Costs

‒ Calculation of RP undercharge by GNI ‒ Communication of the RP undercharge to suppliers ‒ Application of the RP undercharge

All have been approved by the CRU and are implemented within the industry.

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Market Message Trial

• New revenue protection market message is set out in MPD 25 – Identification of unauthorised interference.
• Released as part of the schema change earlier this year.
• G2401N Market Message was developed in order to give suppliers an update to the Revenue Protection process

from the point of confirmed tamper through to case closed via payment or cancellation.

• Agreement within the working group to pilot the implementation of the market message from May 1st 2019 –

November 1st 2019.

• Aim of pilot is to assess in November 2019 whether the G2401N market message or confirmed tamper reporting

monthly serves as a better measure of confirmed tamper progression.

• Once pilot is complete, Suppliers and GNI will meet to discuss success or preference to continue with monthly

reporting of confirmed tampers.

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Annual Report for Industry

• Working group has proposed the development of a Revenue Protection annual report
• GNI will work with the CRU over the coming months on developing the content of this report with the intention to

deliver this by end of Q1 each year.

• Outline of Proposed Content:

‒ Industry summary of Revenue Protection activity ‒ Retail/Industry developments ‒ Data – Inspection no’s, confirmed tampering no’s, RP Undercharge Read information. ‒ Prosecutions – overview of the year ‒ Any information relating to safety campaigns run throughout the year/Media Coverage ‒ Stakeholder engagement summary

• Suppliers have agreed to look at providing a summary of cost recovery figures (RP undercharge) on an annual basis
• A separate annual detailed data report is proposed for Suppliers, building on the information supplied to industry but

including a more detailed breakdown of the data.

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Working Group Final Report

• A final report based on the initial terms of reference & working group output has been drafted by GNI

and sent to the working group attendees for comment.

• Comments due by COB on April 22nd 2019.
• Once comments received and report finalised, it will be circulated to CRU for approval and to GMARG

for visibility.

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• 11. GNI verbal updates

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GNI Verbal Updates:

• Shipper Portal (Sharepoint)
• Brexit
• PAYG Front Office Arrangements
• Supplier event in GNI offices

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Gas Market Portal - Launched 3 April 2019

‒ Gas Market Portal access invite emails issued to suppliers 3 April

• Individuals on GMARG and Revenue Protection mailing lists initially

‒ GMARG meeting materials to be uploaded on Gas Market Portal from now on ‒ Historic (2017-2019) Revenue Protection materials have been uploaded ‒ Suppliers to refer to the ‘usage & governance policy’ for information on how to use and access the site ‒ ACTION: Suppliers to nominate a single point of contact (Shipper Primary Contact) in their organisation to coordinate all access requests, change requests etc.

• 12. CRU Updates

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• CRU

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CRU Updates

• 13. Market Statistics

GPRO CoS monthly

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CoS monthly Gas Year to date

Month RD Credit RD PPM I/C Total GYTD Oct-18 10,642 1,647 405 12,694 12,694 Nov-18 10,442 1,559 329 12,330 25,024 Dec-18 7,125 869 265 8,259 33,283 Jan-19 9,572 1,452 386 11,410 44,693 Feb-19 9,561 1,300 275 11,136 55,829 Mar-19 9,177 1,170 232 10,579 66,408 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 GYTD 56,519 7,997 1,892

GPRO CoS Rejections

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CoS rejections

Month Number Rejections vs Successful CoSs Oct-18 716 5.6% Nov-18 710 5.8% Dec-18 529 6.4% Jan-19 627 5.5% Feb-19 627 5.6% Mar-19 657 6.2% Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 GYTD 3,866

GPRO Debt Flagging Stats

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March:

• 10% of Debt

Flags were at PAYG sites

• 0 flags at an

IC site

Debt Flagging in CoS

RD Credit RD PPM I/C Total Debt Flag Received Total CoS Cancelled as a result of Debt Flag % of Debt Flags then Cancelled % Debt Flag to CoS #'s Oct-18 109 12 121 53 43.8% 1.0% Nov-18 115 13 128 57 44.5% 1.0% Dec-18 83 7 90 39 43.3% 1.1% Jan-19 83 9 1 93 55 59.1% 0.8% Feb-19 118 9 1 128 71 55.5% 1.1% Mar-19 149 1 150 73 48.7% 1.4% Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 GYTD 657 51 2 710 348

GPRO Corrections and Amendments

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Corrections and Amendments

Corrections Amendments Total C&A Total C&A processed vs Completed CoS Oct-18 562 278 840 6.6% Nov-18 537 138 675 5.5% Dec-18 467 82 549 6.6% Jan-19 494 112 606 5.3% Feb-19 720 117 837 7.5% Mar-19 692 142 834 7.9% Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 GYTD 3,472 869 4,341

• 14. GMARG Proposed Meetings

* Conference Call slots subject to agreement at previous physical GMARG

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Day (in-person meetings have 10:30 am starts, calls have 10am starts) Meeting/ Call Date

16/05/2019 Thursday Call 20/06/2019 Thursday Meeting 18/07/2019 Thursday Call 15/08/2019 Thursday Meeting 19/09/2019 Thursday Call 17/10/2019 Thursday Meeting 21/11/2019 Thursday Call 12/12/2019 Thursday Meeting

• ComReg 1850 update

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• 14A. A.O.B.