GMARG Meeting Thursday 16 th August 2018 Todays Agenda Todays - - PowerPoint PPT Presentation

GMARG Meeting

Thursday 16th August 2018

Today’s Agenda

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Today’s Agenda

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1. Introduction 2. Review of Previous Minutes and Actions – 24 July 2018 10:30 - 11:00 3. MPD 5 Change of Shipper Correction/Amendment 11:00 - 11:10 4. MPD 43 PPM Refunds Process 11:10 - 11:15 5. Schema Implementation 11:15 - 11:20 6. Impact Assessment on Priority Flag change 11:20 - 11:25 7. Eircodes 11:25 - 11:30 8. PPM Solution 11:30 - 11:35 9. Data Sharing Agreement Code Mod Proposal 11:35 - 11:40 10. Revenue Protection Code of Practice/Update 11:40 - 11:45 11. BioGas update 11:45 - 12:05 12. GNI Verbal Updates 12:05 - 12:25

1. MPD 5 Change of Shipper Correction Amendment 2. MPD 42 Supplier Complaints Process 3. DDR 80 Supplier of Last Resort 4. Siemens Regional File Issue 5. PPM Front Office Framework 6. AQ/SPC setting for 2018/2019

13. CRU Verbal Updates 12:25-12:30 14. Market Statistics (PAYG/GPRO) 12:30-12:40 15. Dates of Next GMARG Meetings and Conference Calls 12:40-12:45 16. A.O.B. 12:45-12:50

Action Number Status Overview Responsible

G121 Open Data Processing Agreement: Shippers to comment on the DSA and those points raised in Energia’s e-mail Shippers G 175 Open GNI to maintain watching brief on Eircodes, communicate go-live project plan, co-ordinate future go-live project plan with ESBN. All to consider impact

• f simultaneous versus sequential implementation

GNI/All G 190 Open MPD 5 (Correction/ Amendment): GNI submit MPD to CRU for approval GNI G 202 Open Vulnerable Customers: Shippers to comment on proposal to disregarding Priority = “N” on existing P sites; consider other market messages also within 2-weeks (3/8/18) Shippers G 203 Open Misdirected Payments: Technical process to be addressed as part of any PPM enhancement project, Financial arrangements to be discussed at that stage GNI

• 2. Review of Previous Minutes & Actions

24 July 2018

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Action Number Status Overview Responsible G 206 Open GMARG ToR including revised CR/DDR timelines. CRU to provide update in first half of year on final version of GMARG ToR. Shippers to comment to CRU by end of July CRU/Shippers G 227 Propose to Close PPM User guides: PPM User Guide has issued GNI G237 Propose to Close Schema Technical questions: GNI replied to EI technical questions and copied industry GNI G238 Open Shippers to respond on any 2018/2019 AQ/SPCs queries GNI G239 Open GNI to provide greater breakdown the Debt flagging stats if possible GNI

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• 2. Review of Previous Minutes & Actions

24 July 2018 (continued)

Action Number Status Overview Responsible G240 New Shippers to provide estimates of the expected levels of complaints for the winter season 2018/2019 by COB 1st August, to inform GNI resourcing and implementation planning for roll-out of the supplier complaints process. Shippers G241 New Future PPM Solution: Shippers to comment on Costs and Benefits by 7th August Shippers

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• 2. Review of Previous Minutes & Actions

24 July 2018 (continued)

• 3. MPD 5: Change of Shipper

Correction & Amendment

• Summary: MPD5 Updated to include;-

‒ Proposes that GPRO reverts site without confirming with other Shipper subject to specific parameters ‒ Includes revised flow diagram for CoM, Includes table of CoM parameters, revised Correction/Amendment template

• Shippers had been invited to comment - 1 response received
• GNI has circulated an updated draft with the clarification included in Section 6
• Has issued revised MPD5 to the CRU for approval
• Assuming approval, propose to allow a 3-week period to train staff

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MPD 5 Change of Shipper Correction/Amendment

• 4. MPD 43 PPM Refunds Process

Update & Next Steps

• MPD43 has been formally approved by CRU.
• GNI’s internal processes have been reviewed and updated to facilitate the roll-out of an enduring

quarterly process for refund to PPM customers impacted by meter quality issues.

• GNI propose to commence quarterly roll-out of the process in November 2018.
• Details of affected customers will be provided and electronic transfer of refunds to impacted

Suppliers will be processed by GNI in November and thereafter on a quarterly basis (February, May, August).

• November refunds will comprise a “catch-up” of analysis of asset information since previous

refunds were issued to impacted customers in May.

• Ahead of the November roll-out GNI will contact Suppliers to confirm details of their operational

point of contacts to be used for this process.

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• 5. Sc
• 5. Schema

hema Implementa Implementati tion

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Schema Release Update

• Three agreed changes agreed, with an implementation date of 31st January 2019 submitted to

the CRU for formal approval.

• A Release Package including XML Sybex together with updated MMIG provided to Suppliers 19th

June.

• Project plan issued to stakeholders in advance of June GMARG (next slide) which provided high-

level overview of implementation timelines.

• A detailed project plan including market testing timelines to be circulated to stakeholders in

advance of August GMARG.

• GNI seeks feedback on proposed detailed project plan timelines by COB 30th August.

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Schema Release – Draft Plan on a Page

2018 February March April May June July August September October November December

AMT Design & Build Market Test Business Case Complete Release Planning

GNI UAT

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Release Package XML Schema Release

21 31 19

Supplier Prep & Build

1 1 1 30

January 2019

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Go Live

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• 6. Impact Assessment on Priority Flag

change

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Impact Assessment on Priority Flag change

• GNI IT reviewed the current processes around CoS and Priority Sites
• Issue is Priority flag being dropped due to incoming CoS message

where Shipper does not Flag site as Priority.

• GPRO proposal is that when a Priority flag site receives a new G201RQ

with “euPriorityFlag="N”” that we do not actually remove flag

• This would be a GNI backend change to IUS and requires no

Schema changes

• Would mean edit to MPD2 to add line to the effect that GNI will

not update an existing Priority site to a “N” on a G201RQ

• GPRO runs monthly exercises to reconcile Priority numbers and;-
• Re-instates flag where dropped
• Notifies Shipper of re-instatement
• GPRO continues to issue full portfolio to Shippers quarterly
• 1 Shipper supports change, 1 queried impact on Shipper workload

• 7. Eircodes

• A post-Code field for GasPoint is allowed for the prevailing Schema, but not currently

populated

‒ Old Post Code field was adapted to allow a 10-digit alpha numeric value ‒ Shippers had been asked to system test their systems for compatibility

• GNI has started to roll-out Eircodes onto our internal GNI systems

‒ Not all GPRNs include a Eircode yet (about 76% are populated as of yesterday) ‒ Will not be issued to Shippers in market facing messages

• GNI has had a conference call with ESBN to detail our respective Eircode plans

‒ Will continue to liaise with ESBN on timings

• GNI proposes to introduce Eircodes, into Market Messages, after the ESBN Schema in April

‒ Propose 1-month after ESBN

• In 2019 closer to the implementation time, GNI can provide a bulk file to Shippers who

request one

• GNI urges Shippers to consider implications on their own systems, in particular for dual fuel

customers

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Eircodes

• 8. PPM Solution

• At the last GMARG Suppliers were invited to provide their views on the PPM proposal
• Two Suppliers responded:

‒ One supplier in favour of progressing and requests that GNI validate the solution and consider implementation plans. Customer site visits and/or trial suggested. ‒ One supplier against progressing on the basis that the solution is not a suitable solution for the ROI Gas market nor consistent with the NSMP. The Supplier advises the focus be kept

• n resolving the issues with the current solution (e.g. tariff register).
• GNI is engaging with Secure to gather more information on their proposed solution.
• GNI is engaging with ESBN to understand the current NSMP timelines and technology

decision points.

• GNI will revert to GMARG in due course.

PPM Solution Update

• 9. Data Sharing Agreement Code

Mod Proposal

• Discussion held at Code Mod Forum
• Focus of discussion was on the risk that proposals could introduce potential “double

jeopardy”

• GNI agrees with the objective of minimising the risk of double jeopardy and will

revert in due course.

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Data Sharing Agreement

• 10. Revenue Protection Code of

Practice/Update

Code of Practice

Final Working Group Report – Executive Summary

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• Code of Practice submitted

to CRU for CRU approval 26 June 2018

‒ Code of Practice text ‒ Working Group Report

• CRU Approval

‒ Due by 1 September 2018

Code of Practice

Final Working Group Report – High Level Observations

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• 1. Existing RP processes working well, but

room for improvement in certain areas

• increased doorstep interaction between

GNI & customer

• dedicated revenue protection technicians
• more proactive approach to addressing

‘access’ issues; and

• appointment of more authorised officers

for prosecutions

• 2. Closer collaboration between GNI & suppliers to

jointly operate RP activities

• to date, RP activities mainly carried out by GNI -

limited supplier involvement.

• Imminent introduction of the new ‘RP undercharge’

requires more supplier-GNI interaction:

• Increased transparency & reporting required,

including revenue protection market messages.

Code of Practice

Final Working Group Report – High Level Observations

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• 3. RP activities to widen in scope to

include related areas:

• Unauthorised meters
• Locked and consuming
• Deregistered & consuming
• RP processes to apply (amended as

required) to above 3 areas where appropriate

• 4. New ‘undercharge’ process likely to be undermined

by absence of appropriate debt flagging mechanism

• ‘undercharge’ process can be an effective RP tool.
• However, payment can be avoided simply by

switching supplier - loophole may be exploited.

• Propose a review of current debt flagging rules to

address this issue.

Code of Practice

Final Working Group Report – High Level Observations

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• 5. Revenue protection activities are affected by general PPM market issues
• 90% of tampered meters are PPM so general issues with PPM market

also affect RP:

• Gas Point Register not reflecting actual tenancy - this presents

difficulties for GNI and suppliers in pursuing costs; and

• difficulties identifying leads (data analysis) given that consumption

data only returned when gas card entered in retail terminal

• Such considerations should be included in any review of the overall PPM

market design.

Code of Practice

Next Steps - Follow-on Work

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Revenue Protection working group to reconvene in September 2018

1. Develop 3 new revenue protection Market Process Definitions (MPDs) to describe the core revenue protection processes outlined at a high level within the code of practice:

• ‘RP - Identification of Unauthorised Interference’
• ‘RP - Recovery of Siteworks Costs’
• ‘RP - Recovery of Energy Costs’

2. Develop and implement revenue protection reporting arrangements 3. Review the revenue protection siteworks charges 4. Provide input into the review of MPDs 37-40 (review via GMARG) to ensure that revised processes align with code of practice. 5. Other - as may be proposed and agreed at revenue protection workshops

• 11. BioGas Update

• 12. GNI verbal updates

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1. MPD 5 Change of Shipper Correction Amendment 2. MPD 42 Supplier Complaints Process 3. DDR 80 Supplier of Last Resort 4. Siemens Regional File Issue 5. PPM Front Office Framework 6. AQ/SPC setting for 2018/2019

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GNI verbal updates

• 13. CRU Updates

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• CRU

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CRU Updates

• 14. Market Statistics

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July PPM Review – Meter Installation Stats

Overview ‒ Total consuming PPM Population 107,880 (as of 31/07/2018) ‒ This represents 16.3% of the Total NDM Residential Population

• This represents an increase of 0.5% in the NDM population to PPM since this time last year.
• Card Services are available in Payzone outlets, An Post and Postpoint outlets.

Meter Installations ‒ 471 PPM Meters were installed in July ‒ PPM Installations are broken into 3 groups

• 1) PPM Meter Fit (18) 2) Credit Meter to PPM Exchange (319) 3) PPM to PPM Exchange (134)

‒ 71.05% of all PPM meter installations in July were new PPM installations, the remainder were PPM-PPM exchanges Regional Installation Data: Financial Hardship ‒ 69,558 Financial Hardship PPM meters have been installed since the project began in 2009.

• 39 Financial Hardship meters installed in July 2018.

‒ 12.2% of all meters fitted in the last 12 months were assigned Financial Hardship.

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Month Total Meters Fitted Dublin Cork Limerick Waterford Rest Of Leinster Rest Of Munster Connacht + Ulster July 18 471 236 42 26 22 123 14 8

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Meter Installations Analysis

Weather data – Indicative of vend patterns.

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GPRO CoS monthly

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CoS monthly Gas Year to date

Month RD Credit RD PPM I/C Total GYTD Oct-17 7,603 1,765 375 9,743 9,743 Nov-17 10,247 2,013 295 12,555 22,298 Dec-17 7,338 1,596 232 9,166 31,464 Jan-18 9,364 2,155 274 11,793 43,257 Feb-18 9,354 2,656 265 12,275 55,532 Mar-18 9,166 2,144 215 11,525 67,057 Apr-18 8,518 2,016 985 11,519 78,576 May-18 9,601 2,086 435 12,122 90,698 Jun-18 8,249 1,931 509 10,689 101,387 Jul-18 9,294 1,598 276 11,168 112,555 Aug-18 Sep-18 GYTD 88,734 19,960 3,861

GPRO CoS Rejections

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CoS rejections

Month Number Rejections vs Successful CoSs Oct-17 466 4.8% Nov-17 569 4.5% Dec-17 423 4.6% Jan-18 592 5.0% Feb-18 609 5.0% Mar-18 680 5.9% Apr-18 811 7.0% May-18 808 6.7% Jun-18 702 6.6% Jul-18 686 6.1% Aug-18 Sep-18 GYTD 6,346

GPRO Debt Flagging Stats

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Debt Flagging in CoS

Total Debt Flag Received Total CoS Cancelled % of Debt Flags then Cancelled % Debt Flag to CoS #'s Oct-17 122 39 32.0% 1.3% Nov-17 111 34 30.6% 0.9% Dec-17 71 26 36.6% 0.8% Jan-18 87 27 31.0% 0.7% Feb-18 99 38 38.4% 0.8% Mar-18 134 59 44.0% 1.2% Apr-18 149 50 33.6% 1.3% May-18 206 104 50.5% 1.7% Jun-18 194 100 51.5% 1.8% Jul-18 215 106 49.3% 1.9% Aug-18 Sep-18 GYTD 1388 583 In July:

• 10% of Flags were

at PAYG sites

• 1% of Flags were

at IC sites

GPRO Corrections and Amendments

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Corrections and Amendments

Corrections Amendments Total C&A Total C&A processed vs Completed CoS Oct-17 399 179 578 5.9% Nov-17 520 146 666 5.3% Dec-17 451 74 525 5.7% Jan-18 522 107 629 5.3% Feb-18 620 84 704 5.7% Mar-18 487 58 545 4.7% Apr-18 637 125 762 6.6% May-18 768 174 942 7.8% Jun-18 613 185 798 7.5% Jul-18 691 247 938 8.4% Aug-18 Sep-18 GYTD 5,708 1,379 7,087

• 12. GMARG Proposed Meetings

* Conference Call slots subject to agreement at previous physical GMARG

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Day (in-person meetings have 10:30 am starts, calls have 10am starts) Meeting/ Call Date Thursday Call 20/09/2018 Thursday Meeting 18/10/2018 Thursday Call 15/11/2018 Thursday Meeting 13/12/2018

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• 13. A.O.B.