Experience Based Co- Design Based on work from the NHS Institute - - PowerPoint PPT Presentation

Experience Based Co- Design

Based on work from the NHS Institute for Innovation and Improvement

Experience Based Co- Design is…..

A method of designing better experiences for patients, carers and staff. The approach captures the experiences of those involved in healthcare services. It involves looking at the care journey and the emotional journey people experience. Staff work together with patients and carers to firstly understand these experiences and then to improve them.

What amazed me is how much can be achieved with little or no money, simply because we are working as equals alongside staff, sharing ideas and finding common sense solutions

Sheelagh Wren, Patient

All the staff have impressed me with their enthusiasm for improvement, its almost as though there has been some sort of injection into the staff.

June Edwards, Patient

The difference between this approach and the past is that patients are involved right from the beginning. That’s why there has been great progress and greater

• improvement. Before things just fizzled
• ut.

Elaine Hide, Nurse and Service Improvement Lead

When we started I was concerned that there would be a lot of investment of time and resource for no real benefit. However it has proved fundamental in allowing us to improve how we listen to and work alongside patients

Dr Simon Stacey, Consultant Physician

Quotations taken from NHSI resources www.institute.nhs.uk/ebd

Four steps to the EBCD approach

• Capture the experience
• Understand the experience
• Improve the experience
• Measure the improvement

Capture the experience

Getting patients and staff involved, and helping people tell their stories through:

• Filming interviews of people telling their stories
• Experience logs
• Observations

Understand the experience

By:

• Identifying emotions
• Mapping emotional highs and lows
• Finding touchpoints

Ways to do it

• Experience events.

Meetings where staff and patients you have been working with review the material gathered during the capture phase. Three events work well. 1 for staff to share listen and talk. 1 for patients and carers to share, listen and talk. A co-design event for patients, carers and staff to share and listen to each other’s experience, identify areas for next steps and develop project teams and plans.

• Emotional mapping

A process through which patients and staff describe in detail the emotions (positive and negative) experienced along the patient journey. It helps to highlight emotional highs and lows of the service

• r pathway.

Improve the experience

Using:

• Ideas and action events
• Experience improvement sheets
• Individual and group action cards

Measure the improvement

The resources available from the NHS Institute provide information about:

• Tools
• Principles
• Sustainability model
• Project newsletter
• Celebration event

Tools and templates

All the tools, templates you can customise for your own service, and other resources can be downloaded from the following website.

www.institute.nhs.uk/ebd

For the rest of the afternoon we want to:

• Capture the experience of the service users and

carers working with us today

• Have a go at emotional mapping
• Try some co-designing and come up with some ideas

for improvement