On-Campus Job Experience Design Case Study Hassan Rashid Design - - PowerPoint PPT Presentation

On-Campus Job Experience Design Case Study

Hassan Rashid

Design Brief

Design a simple experience that new students can use to quickly and easily find, filter and apply for an

• n-campus job.

Breaking it down

Design a simple experience that new students can use to quickly and easily find, filter and apply for an

• n-campus job.

Keywords

Freshmen? Transfer students? Most important feature? Different from an off-campus job New students Find, filter, apply Onboarding process? How many filters? Necessary information? Quickly, easily On-campus job

Goal

Peter, a freshman college student, wants to find and apply to an on-campus job quickly and easily without spending too much time finding and/or emailing employers back and forth, so he can take care

• f his personal expenses.

To keep the design simple, a specific goal has been created from the simplified design brief.

Micro Goals

• 3. Apply for interview
• 2. Select a job
• 1. Find jobs

Peter wants to:

Micro Tasks

• 5. Select interview time
• 6. Submit application
• 4. Write about background/experience
• 3. Select a job
• 2. Go through job list
• 2a. Filter jobs (optional)
• 1. Log in using campus credentials

Peter must:

Understanding the user

• Motivated to get an on-campus job as soon as possible, so he can pay for his personal expenses
• Peter is starting his first semester at Trinity College

Pain points

• Being unfamiliar with jobs on campus
• Not knowing anybody on campus who can help him get a job
• Having no previous experience
• Being without a job for a long period of time

Peter’s pain points are:

User Stories

• 3. So I need to find and apply to an on-campus job quickly and easily
• 2. I do not know employers on campus
• 1. As a freshman
• 3. So I can spend toward my personal expenses
• 2. I need an on-campus job quickly and easily
• 1. As a freshman

Ideas

• 1. Log in through campus credentials
• 2. Answer 3 basic questions
• 4. Show job list
• 3. Filter jobs according to criteria
• 5. Select job
• 6. Write about background/experience
• 7. Select interview time
• 8. Submit application

This is the initial, step-by-step list of ideas that I came up with.

Refining Ideas

• 1. Log in through campus credentials
• 2. Answer 3 basic questions
• 4. Show job list
• 3. Filter jobs according to certain criteria
• 5. Select job
• 6. Write about background, skills, experience
• 7. Submit application
• 1. Log in through campus credentials
• 2. Go through job list
• 2a. Filter jobs (optional)
• 3. Select job
• 4. Write about background, skills, experience
• 5. Select interview time
• 6. Submit application

In the refined list, an optional step has been added. Steps 2 and 2a may be carried out simultaneously, since the student can filter jobs if the job list is too broad. Steps 2 and 3 have been removed since these were not directly related to the goal.

Peter’s App Journey

This is the final journey created from the refined ideas list that Peter will take.

• 1. Peter logs in through his campus credentials
• 2. He goes through the already populated job list
• 2a. According to his preferences, he may filter the jobs (optional)
• 3. Peter then selects a job he likes
• 4. He writes about his background, skills, and experience
• 5. Peter selects an interview time
• 6. Lastly, he submits application by clicking apply

Requirements

• Filter jobs according to student’s schedule
• Non-distracting, i.e., no notifications, pop-ups, or confirmations
• Understand that the student is a freshman, and so might not have much experience
• Immediate log-in through campus credentials

Quick:

• Display the most up-to-date information

Reliable:

Based on Peter’s goals and pain points, the website must be:

Empathizing with the user

No need to communicate with employer back and forth. This saves time and energy

• While choosing an interview time, app shows times available for both employer and student

Peace of mind for the student, no need to communicate with employer back and forth

• While filtering job, able to filter according to hours, experience, etc.

Peace of mind for the student, no need to check class schedule

• While filtering jobs, app knows class schedule (through campus login)

This saves time

• No need to create a new account. The student will use current campus credentials to log in

Assumptions made

• Student already has his class schedule
• Student already has campus credentials
• Student has no previous job experience
• Student is a freshman starting his first semester at college (not a transfer student, etc.)

Trade-offs made

No timesheet feature No job history Only for freshmen college students There were some trade-offs made in the design. Some features, such as the ability to access job history and submit timesheet, improve the experience; however, they do not directly relate to the

• goal. Therefore, these were not included in the design.

Constraints

• Can’t submit timesheet
• Can’t look up previous applications
• Can’t save job application
• Can’t apply before class schedule is known

Transparency

The student must know that their college account is being accessed through their campus credentials in

• rder to use their class schedule to avoid timing conflicts or any other confusion.

Final Design

Keeping in mind Peter’s main goals…

• 3. Apply for interview
• 2. Select a job
• 1. Find jobs

…I created a final design that takes Peter from the first step, logging in, to the last step, submitting his application, in just two screens. I made sure that even though Peter might want to use the filter function in order to get more specific jobs, that it was not a step that was necessary for him to do. Therefore, it has been designed in a non-intrusive manner.

Clearly displays the college’s name at the top

• f the login screen

Explains what the student needs to log in Takes student straight to the jobs portal For quick access in the future Explicitly states what info the app will access Takes student straight to the college “forgot password” page

Can close Filters section if not needed States number of jobs found Search jobs quickly Expand a job for to see more info and apply Filters with different criteria for specific job search Clear filters to show all available jobs

Job expands to show details Textbox within job details helps complete application quickly Clearly explains next step Interview time selection leads to less time wasted Full details about the job, including description, employer name, and other criteria No extra steps needed to submit application