. ..? Continuous Improvement Toolkit . www.citoolkit.com The - - PowerPoint PPT Presentation

Continuous Improvement Toolkit . www.citoolkit.com

Continuous Improvement Toolkit Interviews

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Continuous Improvement Toolkit . www.citoolkit.com

Check Sheets

Data Collection

Process Mapping Flowcharting Flow Process Charts 5S Value Stream Mapping Control Charts Mistake Proofing Tree Diagram*

Understanding Performance

Fishbone Diagram Design of Experiment

Implementing Solutions** Creating Ideas

Brainstorming Attribute Analysis

Deciding & Selecting

Decision Tree Force Field Analysis Cost Benefit Analysis Voting

Planning & Project Management*

Value Analysis Kaizen Events Quick Changeover

Managing Risk

FMEA PDPC RAID Log* Observations Focus Groups

Understanding Cause & Effect

Pareto Analysis IDEF0 5 Whys Matrix Diagram Kano Analysis KPIs Lean Measures Importance-Urgency Mapping Waste Analysis Fault Tree Analysis Relationship Mapping* Benchmarking** SCAMPER** C&E Matrix Confidence Intervals Pugh Matrix SIPOC* Prioritization Matrix Stakeholder Analysis Critical-to Tree Paired Comparison Improvement Roadmaps Interviews QFD Graphical Analysis Lateral Thinking Hypothesis Testing Visual Management Ergonomics Reliability Analysis Cross Training How-How Diagram** Flow Time Value Map ANOVA Gap Analysis* Traffic Light Assessment TPN Analysis Decision Balance Sheet Suggestion systems Risk Assessment* Automation Simulation Break-even Analysis Service Blueprints DMAIC Process Redesign Run Charts TPM Control Planning Chi-Square SWOT Analysis Capability Indices Policy Deployment Data collection planner* Affinity Diagram Questionnaires Probability Distributions Bottleneck Analysis** MSA Descriptive Statistics Cost of Quality* Process Yield Histograms & Boxplots Just in Time Pick Chart Portfolio Matrix Four Field Matrix Root Cause Analysis Data Snooping Morphological Analysis Sampling Spaghetti Diagram Pull OEE Mind Mapping* Project Charter PDCA

Designing & Analyzing Processes

Correlation Scatter Plots Regression Gantt Charts Activity Networks RACI Matrix PERT/CPM Daily Planning MOST Standard work Document control A3 Thinking

The Continuous Improvement Map

Multi vari Studies

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An Interview:

 A technique used to understand the experiences of others

(customers, employees, etc.).

 Takes the form of a conversation between the interviewer and

the interviewee.

 Often conducted in an informal and natural way:

• Where the respondent can freely express his/her
• pinion in his/her own words.
• Interviews

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When to Use:

 To learn about the product or service from the customer’s

perspective.

 In project management and improvement initiatives to learn

what is important or confusing (to the customer for example).

 In journalism and media reporting.  When screening candidates for employment.  When measuring the employee satisfaction level:

• During organizational transformation.
• On employee exit.
• Interviews

Continuous Improvement Toolkit . www.citoolkit.com

 Can be undertaken through different media:

• Face-to-face.
• Telephone.
• Email.
• Online meetings.
• Interviews

Continuous Improvement Toolkit . www.citoolkit.com

 Data capturing methods:

• Forms and questionnaires.
• Note taking.
• Audiotapes and computer audio programs.
• Interviews

Continuous Improvement Toolkit . www.citoolkit.com

Types:

 Open interviews allow a degree of freedom and adaptability in

getting the information.

 Structured interviews are performed by

using a well-designed questionnaire.

• Forces the respondent to choose answers

from among the same set of alternatives.

• More focused questions can be asked and

data can be more easily analyzed and compared.

• More expensive.
• Interviews

Continuous Improvement Toolkit . www.citoolkit.com

How to Conduct an Interview:

 Start by clearly define the purpose of the interview.  Identify the target respondents for the interview.  Prepare a list of questions prior the interview.  Decide the type of interview you will use.  Decide the data capturing method.  Contact the respondents before the

interview.

 Do a pilot interview to refine the

questions and the interview process.

• Interviews

Continuous Improvement Toolkit . www.citoolkit.com

How to Conduct an Interview:

 Conduct the interview at the scheduled time and date.  Let the questions structure the conversation, but adapt to the

discussion as needed.

 Take notes or record the interview.  Listen, don’t interrupt, make the participant feel comfortable

and be respectful of boundaries.

 Before completing, ask for additional input or comments.  Take time to document important ideas and findings soon after

completing the interview.

 Process and analyze the data.

• Interviews

Continuous Improvement Toolkit . www.citoolkit.com

Further Information:

 Establish a rapport with the interviewee in order for him to be

• pen and talk freely.

 You may clarify questions or ask follow-up questions on the

spot to further probe for meaningful data.

 A test prior the interview will assure better data and avoid

wasting time and money.

 Sometimes, interviews are used to validate data collected

previously by other survey methods.

• Interviews