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4/ 30/ 2019 PRE PARING F OR T OMORROW AL T As Stra te g ic Prioritie s to He lp You Grow Your Busine ss Montana L and T itle Assoc iation May 15- 17, 2019 He le na, Montana 1 T oda ys Spe a ke r JACK RAT T IKIN III AL T

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SLIDE 1

4/ 30/ 2019 1

PRE PARING F OR T OMORROW

AL T A’s Stra te g ic Prioritie s to He lp You Grow Your Busine ss

Montana L and T itle Assoc iation May 15- 17, 2019 He le na, Montana

T

  • da y’s Spe a ke r

JACK RAT T IKIN III AL T A Boa rd of Gove rnors

Pre side nt & CE O Ra ttikin T itle Co mpa ny F

  • rt Wo rth, T

e xa s Jra ttikin3@ Ra ttikintitle .c o m

Our Compa ny F

  • unde r

1 2 3

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SLIDE 2

4/ 30/ 2019 2

Wha t Is AL T A?

  • T

ra de Asso c ia tio n

  • Ba se d in Wa shing to n, DC
  • Go ve rne d b y 11 me mb e r b o a rd c o nsisting o f a g e nts

a nd unde rwrite rs

  • Curre nt Pre side nt, Cynthia Durha m Bla ir, fro m Co lumb ia ,

So uth Ca ro lina

  • 30,000 AL

T A Me mb e rs, Industry o f 120,000 Pe o ple

  • Pro vide s Advo c a c y, Co mmunic a tio n, E

duc a tio n a nd Ne two rking fo r Industry T he U.S. e c o no mic e xpa nsio n will b e c o me the lo ng e st o n re c o rd in July 2019.

4 5 6

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4/ 30/ 2019 3

WHAT WIL L DRIVE DE MAND IN T IT L E INSURANCE OVE R T HE NE XT F IVE YE ARS?

AL T A’s 2019 Stra te g ic Prioritie s AL T A’s 2019 Stra te g ic Prioritie s

  • 1. Pla n fo r Cha ng e thro ug h I

nno va tio n a nd Qua lity Ope ra tio ns

  • 2. Sta y Re le va nt in the Se c o nda ry Ma rke t
  • 3. Co mmunic a te the Be ne fits o f Wha t Yo u Do
  • 4. Pro te c t Da ta a nd Mo ne y
  • 5. Ha rne ss the Po we r o f Va lue s a nd Culture

7 8 9

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4/ 30/ 2019 4

  • 1. PL

AN F OR CHANGE

“Custome rs a re a lways be autifully, wonde rfully dissa tisfie d, e ve n whe n the y r e por t be ing ha ppy and busine ss is gr e at. E ve n whe n the y don’t ye t know it, c ustome rs wa nt some thing be tte r.”

  • Je ff Be zos, CE
O Amazon
  • Ne w Ma rke t E

ntra nts/ Disrupto rs

  • T

a xi Industry/ Ub e r

  • Airb nb
  • Blo c kc ha in

10 11 12

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4/ 30/ 2019 5

Dig ita l Closing s Dig ita l Closing s

  • Ide ntify the be ne fits a nd risks a sso c ia te d with dig ita l c lo sing s to

po sitio n the industry to so lve pro b le ms a nd inspire inno va tive ide a s

  • De ve lop tools a nd e duc a tion a b o ut the va rio us a spe c ts o f dig ita l

c lo sing s

  • Provide informa tion a b o ut the a va ila b ility o f te c hnolog ic a l

a dva nc e s suc h a s re mote online nota ry (RON). T

he Dig ita l Clo sing Co mmitte e suc c e e ds the AL T A Re mo te Online No ta ry T a skfo rc e , whic h fo c use d its a tte ntio n spe c ific a lly o n RON-re la te d issue s. T he RON ta skfo rc e he lpe d de ve lo pe d the AL T A-MBA mo de l RON le g isla tio n.

AL T A Dig ita l Closing Committe e 13 14 15

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4/ 30/ 2019 6

Re mote Online Nota riza tion RON Ma p L e g isla tion

Re sour c e s: AL T A.ORG/ RON Gr e e n: RON Passe d Or a ng e : Passe d 2nd Chambe r Pur ple : Ac tive L e gislation (Wisc o nsin will be adde d so o n) Re d: L e gislation F aile d

16 17 18

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4/ 30/ 2019 7

Ne w AL T A E

  • ne wsle tte r

AL T A Re g istr y

  • F

a c ts – Uniq ue I D# - Ag e nt a nd L

  • c a tio n

– Pho ne b o o k fo r le nde rs a nd o the rs – Co nfide nc e re g a rding a g e nt (Ra ttikin T itle / Wa shing to n T itle ) – No t a Ve rific a tio n Syste m – Co st – F re e – Ne e d to Upda te Annua lly

www.a lta .or g / r e g istr y

Be st Pra c tic e s

  • Ge t Sta rte d
  • E

duc a tio na l Re so urc e s

  • Unde rg o Asse ssme nt
  • De mo nstra te Co mplia nc e
  • F

AQs

  • Upda te s

AL T A.ORG/ BE ST PRACT ICE S

19 20 21

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SLIDE 8

4/ 30/ 2019 8

AL T A.ORG/ MARKE T PL ACE Ave ra g e Ag e of E mploye e s in the T itle Industry

46.6

Wha t Ha ppe ns Now?

In c a se you we re wonde ring wha t a Mille nnia l looks like …

22 23 24

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4/ 30/ 2019 9

E mployme nt Sa tisfa c tion Surve y for Boome rs: 

I L

IKE YOU

YOU L

IKE ME

(Che c k One )

Mille nnia ls?

Mille nnia l Job T e nure is NO shorte r tha n pre vious g e ne ra tions

25 26 27

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4/ 30/ 2019 10

AL T A T AL E NT COMMIT T E E

Dig ita l Closing s

T he Committe e will work to:

  • Add a c a re e r se c tio n to the AL

T A we b site tha t will pro vide the po te ntia l c a ndida te s with a n unde rsta nding o f c a re e rs a nd b e ne fits within the industry a nd links to me mb e rs we b site s

  • De ve lo p sa mple c a re e r pa th o ptio ns fo r re c ruiting a nd re te ntio n

purpo se s

  • Co lle c t te stimo nia ls o f suc c e ssful title a nd se ttle me nt pro fe ssio na ls
  • Cre a te a b ra nding to o lkit me mb e rs c a n use to pro mo te
  • ppo rtunitie s within c o mpa nie s a nd industry a t la rg e
  • Co ntrib ute to a n industry b e ne fits c o mpe nsa tio n surve y

AL T A T a le nt Committe e

He lp for the Hiring Proc e ss @ AL T A.ORG

  • Hiring Re sourc e s

– Sa mple Be ha vio ra l I nte rvie wing Que stio ns – Ca re e r F a ir E xpe rie nc e Guide – Ne w Hire Che c klist – E mplo ye e E xit Che c klist – Sta y I nte rvie w – E xit I nte rvie w – E mplo ye e E ng a g e me nt Surve y

  • Job De sc riptions a nd

Adve rtise me nt L ibra ry – Sa mple s fo r va rio us po sitio ns a nd re le va nt skills

  • Coming soon

– Ca re e r Pa ths

AL T A.ORG/ Huma n- Re sourc e s

28 29 30

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SLIDE 11

4/ 30/ 2019 11

  • T
  • ol to he lp you e va lua te be ne fits a nd c ompe nsa tion pa c ka g e s
  • Ma ke pe rsonne l de c isions
  • Be nc hma rk a g a inst the c ompe tition
  • Ope n a nd re a dy for you to submit your c ompa ny’s da ta
AL T A.ORG/ COMPENSAT ION
  • 2. ST

AY RE L E VANT IN T HE SE CONDARY MARKE T Gove rnme nt- Sponsore d E nte rprise s (GSE s)

  • F

a nnie Ma e , F re ddie Ma c & Ginnie Ma e – 95% MBS ma rke t sha re

  • So urc e : Inside MBS & ABS

– F a nnie Ma e & F re ddie Ma c unde r g o ve rnme nt c o nse rva to rship sinc e 2008 – Pro vide sta b le ho using ma rke t – Se t ma rke t sta nda rds (AL T A Po lic y F

  • rms)

31 32 33

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4/ 30/ 2019 12

Why Should You Ca re ?

  • Pilo ts c o uld c ut c o rne rs o n title

insura nc e – GSE s a re lo o king fo r fa ste r, c he a pe r pro duc ts –

T itle – Clo sing

– Co uld ta ke inspira tio n fro m HE L OC ma rke t

AL T A GSE E ng a g e me nt Counc il

  • Stre ng the n Re la tionships with

F a nnie Ma e a nd F re ddie Ma c – Co nne c t mo re b ro a dly o n issue s re g a rding industry pro duc ts a nd inno va tio n – Dig ita l Clo sing

GSE Re form

  • Will Cong re ss a c t?

– Re p. Ma xine Wa te rs ne w c ha ir o f Ho use F ina nc ia l Se rvic e s Co mmitte e – Ca n a divide d Co ng re ss a g re e o n ho using po lic y?

  • Will T

re a sury De pa rtme nt or F HF A ma ke c ha ng e s?

34 35 36

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4/ 30/ 2019 13

  • 3. COMMUNICAT

E T HE BE NE F IT S OF WHAT YOU DO Mille nnia l Home buying is Just Be g inning

37 38 39

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4/ 30/ 2019 14

T he Closing T a ble T he Kitc he n T a ble

AL T APRINT S.COM

What’s New

40 41 42

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SLIDE 15

4/ 30/ 2019 15

Se lle r- pa y Ma te ria l

How Do You Conne c t With Custome rs?

  • Your We bsite
  • AL

T A’s T itle We bbie s – Be st T itle Ag e nt – Be st Unde rwrite r

43 44 45

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SLIDE 16

4/ 30/ 2019 16

HOME CL OSING101.ORG

  • 4. PROT

E CT DAT A AND MONE Y

46 47 48

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SLIDE 17

4/ 30/ 2019 17

AL T A is F

  • c use d On:
  • E

duc a ting o ur me mb e rs a b o ut se c urity thre a ts to

the ir b usine sse s in b o th c yb e r a nd physic a l e nviro nme nts.

  • Colla bor

a ting with pa rtne rs to ra ise c o nsume r

a wa re ne ss a b o ut info rma tio n se c urity a nd wire tra nsfe r fra ud.

  • Promoting b e st pra c tic e s a nd pub lic po lic y to

pro te c t pe rso na l funds a nd info rma tio n.

RE PORT AL L PHISHING E MAIL S AND F RAUD AT T E MPT S T O T HE F BI a t IC3.GOV

Phishing , Wire F ra ud

home c losing101.c om 51

49 50 51

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SLIDE 18

4/ 30/ 2019 18 WHY YOU SHOUL D CARE ?

$12B

Ra pid Re sponse Pla n for Wire F ra ud Inc ide nts

  • 10-ste p g uide o n wha t to do

a nd who to c o nta c t

  • Ra pid Re spo nse Pla n

Wo rkshe e t

  • Do wnlo a d re so urc e s a t:
AL T A.ORG/ WIRE F RAUD

52 53 54

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4/ 30/ 2019 19

AL T A.ORG/ WIRE F RAUD

AL T A Re sourc e s

AL T APRINT S.COM

  • Me mb e r b e ne fit
  • Bra nd with c o mpa ny

info rma tio n a nd lo g o

How c a n I prote c t my busine ss?

  • Ac c e pt tha t a b re a c h/ fra ud will ha ppe n
  • Co nduc t a risk a sse ssme nt
  • T

a ke re a so na b le pre ve ntive me a sure s

  • Pro vide training a nd tips to a ll sta ff o n a n o ng o ing b a sis
  • De ve lo p a nd pra c tic e yo ur re sponse pla n
  • Sta y a bre a st o f the la te st tre nds

AL T A.ORG/ WIRE F RAUD

55 56 57

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SLIDE 20

4/ 30/ 2019 20

Wire T ra nsfe r F ra ud Coa lition

  • AL

T A L e a ding E ffort to Bring Sta ke holde rs T

  • g e the r

– K e y Go a ls

  • Ra ise a wa re ne ss a nd
e duc a te c o nsume rs a nd o the rs
  • Pro vide c o nc re te ste ps
pe o ple c a n ta ke to pre ve nt risk o f fra ud
  • Ide ntify a nd e mpo we r
tho se who ha ve b e e n vic timize d
  • 5. POWE

R OF VAL UE S AND CUL T URE

58 59 60

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SLIDE 21

4/ 30/ 2019 21

T ips for L e a de rs

  • 1. Ma ke Va lue s a nd Culture a Prio rity
  • 2. T

a lk Ab o ut I t – Co nsta ntly

  • 3. T

ra in, E va lua te , Re pe a t

  • 4. Build Va lue s I

nto Yo ur Hiring

Ide ntify Org a niza tion Va lue s

  • E

ng a g e me nt sta rts a t the to p

  • Me a sure in re a l time
  • Ma ke wo rk me a ning ful
  • L

iste n to the Mille nnia ls

  • Simplify the wo rk e nviro nme nt

61 62 63

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SLIDE 22

4/ 30/ 2019 22

UPDAT E F ROM WASHINGT ON, D.C.

CF PB

  • Ne w Dire c tor

– K a thy K ra ning e r c o nfirme d in De c e mb e r – CF PB no t BCF P

  • T

RID Improve me nt Ac t – F ix title insura nc e disc lo sure s

  • T

RID 5- ye a r L

  • ok- ba c k

– Re q uire me nt o f Do dd-F ra nk

  • Cle a r Guida nc e

– GUI DE Co mplia nc e Ac t wo uld re g ula rize the Bure a u’ s pro c e ss o f pro viding rule s a nd g uida nc e

Anti- Mone y L a unde ring

  • F

ina nc ia l Crime s E nforc e me nt Ne twork (F inCE N) E xte nds GT O – T ra nsa c tio n thre sho ld se t a t $300,000 fo r c o ve re d me tro a re a s – Co ve re d tra nsa c tio ns no w inc lude virtua l c urre nc ie s

  • Cove re d Are a s
– T e xa s: Be xa r, T a rra nt a nd Da lla s c o untie s – F lor ida : Mia mi-Da de , Bro wa rd a nd Pa lm Be a c h c o untie s – Ne w York: Bo ro ug hs o f Bro o klyn, Que e ns, Bro nx, Sta te n Isla nd a nd Ma nha tta n – Ca lifor nia : Sa n Die g o , L
  • s Ang e le s, Sa n
F ra nc isc o , Sa n Ma te o a nd Sa nta Cla ra c o untie s – Ha wa ii: City a nd c o unty o f Ho no lulu – Ne va da : Cla rk Co unty – Wa shing ton: K ing Co unty – Ma ssa c huse tts: Suffo lk a nd Middle se x c o untie s – Illinois: Co o k Co unty AL T A.ORG/ F INCE N

64 65 66

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4/ 30/ 2019 23

ST AT E ACT IVIT Y

AL T A.ORG/ E VENT S

67 68 69

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4/ 30/ 2019 24

Monda y Morning Che c klist

  • 1. Pla n fo r Cha ng e thro ug h I

nno va tio n a nd Qua lity Ope ra tio ns

  • 2. Sta y Re le va nt in the Se c o nda ry Ma rke t
  • 3. Co mmunic a te the Be ne fits o f Wha t Yo u Do
  • 4. Pro te c t Da ta a nd Mo ne y
  • 5. Ha rne ss the Po we r o f Va lue s a nd Culture

70 71 72

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4/ 30/ 2019 25

home c losing101.c om 1800 M Stre e t, NW, Suite 300S, Wa shing to n, D.C. 20036-5828 |
  • P. 202.296.3671 |
F . 202.223.5843 | ho me c lo sing 101.c o m

T HANK YOU

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