PRE PARING F OR T OMORROW AL T As Stra te g ic Prioritie s to - PDF document

4/ 30/ 2019 PRE PARING F OR T OMORROW AL T A’s Stra te g ic Prioritie s to He lp You Grow Your Busine ss Montana L and T itle Assoc iation May 15- 17, 2019 He le na, Montana 1 T oda y’s Spe a ke r JACK RAT T IKIN III AL T A Boa rd of Gove rnors Pre side nt & CE O Ra ttikin T itle Co mpa ny F o rt Wo rth, T e xa s Jra ttikin3@ Ra ttikintitle .c o m 2 Our Compa ny F ounde r 3 1

4/ 30/ 2019 Wha t Is AL T A? • T ra de Asso c ia tio n • Ba se d in Wa shing to n, DC • Go ve rne d b y 11 me mb e r b o a rd c o nsisting o f a g e nts a nd unde rwrite rs • Curre nt Pre side nt, Cynthia Durha m Bla ir, fro m Co lumb ia , So uth Ca ro lina • 30,000 AL T A Me mb e rs, Industry o f 120,000 Pe o ple • Pro vide s Advo c a c y, Co mmunic a tio n, E duc a tio n a nd Ne two rking fo r Industry 4 5 T he U.S. e c o no mic e xpa nsio n will b e c o me the lo ng e st o n re c o rd in July 2019 . 6 2

4/ 30/ 2019 WHAT WIL L DRIVE DE MAND IN T IT L E INSURANCE OVE R T HE NE XT F IVE YE ARS? 7 AL T A’s 2019 Stra te g ic Prioritie s 8 AL T A’s 2019 Stra te g ic Prioritie s 1. Pla n fo r Cha ng e thro ug h I nno va tio n a nd Qua lity Ope ra tio ns 2. Sta y Re le va nt in the Se c o nda ry Ma rke t 3. Co mmunic a te the Be ne fits o f Wha t Yo u Do 4. Pro te c t Da ta a nd Mo ne y 5. Ha rne ss the Po we r o f Va lue s a nd Culture 9 3

4/ 30/ 2019 1. PL AN F OR CHANGE 10 “Custome rs a re a lways be autifully, wonde rfully dissa tisfie d, e ve n whe n the y r e por t be ing ha ppy and busine ss is gr e at. E ve n whe n the y don’t ye t know it, c ustome rs wa nt some thing be tte r.” - Je ff Be zos, CE O Amazon 11 • Ne w Ma rke t E ntra nts/ Disrupto rs • T a xi Industry/ Ub e r • Airb nb • Blo c kc ha in 12 4

4/ 30/ 2019 Dig ita l Closing s 13 AL T A Dig ita l Closing Committe e • Ide ntify the be ne fits a nd risks a sso c ia te d with dig ita l c lo sing s to po sitio n the industry to so lve pro b le ms a nd inspire inno va tive ide a s • De ve lop tools a nd e duc a tion a b o ut the va rio us a spe c ts o f dig ita l c lo sing s • Provide informa tion a b o ut the a va ila b ility o f te c hnolog ic a l a dva nc e s suc h a s re mote online nota ry (RON). T he Dig ita l Clo sing Co mmitte e suc c e e ds the AL T A Re mo te Online No ta ry T a skfo rc e , whic h fo c use d its a tte ntio n spe c ific a lly o n RON-re la te d issue s. T he RON ta skfo rc e he lpe d de ve lo pe d the AL T A-MBA mo de l RON le g isla tio n. Dig ita l Closing s 14 15 5

4/ 30/ 2019 16 Re mote Online Nota riza tion 17 RON Ma p L e g isla tion Gr e e n: RON Passe d a ng e : Passe d 2 nd Chambe r Or Pur ple : Ac tive L e gislation ( Wisc o nsin will be adde d so o n ) Re d : L e gislation F aile d Re sour c e s: AL T A.ORG/ RON 18 6

4/ 30/ 2019 Ne w AL T A E - ne wsle tte r 19 AL T A Re g istr y • F a c ts – Uniq ue I D# - Ag e nt a nd L o c a tio n – Pho ne b o o k fo r le nde rs a nd o the rs – Co nfide nc e re g a rding a g e nt (Ra ttikin T itle / Wa shing to n T itle ) – No t a Ve rific a tio n Syste m – Co st – F re e – Ne e d to Upda te Annua lly www.a lta .or g / r e g istr y 20 Be st Pra c tic e s Ge t Sta rte d • E duc a tio na l Re so urc e s • Unde rg o Asse ssme nt • De mo nstra te Co mplia nc e • F AQs • Upda te s • AL T A.ORG/ BE ST PRACT ICE S 21 7

4/ 30/ 2019 AL T A.ORG/ MARKE T PL ACE 22 Ave ra g e Ag e of E mploye e s in the T itle Industry 46.6 23 Wha t Ha ppe ns Now? In c a se you we re wonde ring wha t a Mille nnia l looks like … 24 8

4/ 30/ 2019 E mployme nt Sa tisfa c tion Surve y for Boome rs:  I L IKE Y OU  Y OU L IKE M E (Che c k One ) Mille nnia ls? 25 Mille nnia l Job T e nure is NO shorte r tha n pre vious g e ne ra tions 26 27 9

4/ 30/ 2019 AL T A T AL E NT COMMIT T E E 28 AL T A T a le nt Committe e T he Committe e will work to: Add a c a re e r se c tio n to the AL T A we b site tha t will pro vide the • po te ntia l c a ndida te s with a n unde rsta nding o f c a re e rs a nd b e ne fits within the industry a nd links to me mb e rs we b site s De ve lo p sa mple c a re e r pa th o ptio ns fo r re c ruiting a nd re te ntio n • purpo se s Co lle c t te stimo nia ls o f suc c e ssful title a nd se ttle me nt pro fe ssio na ls • Cre a te a b ra nding to o lkit me mb e rs c a n use to pro mo te • o ppo rtunitie s within c o mpa nie s a nd industry a t la rg e Co ntrib ute to a n industry b e ne fits c o mpe nsa tio n surve y • Dig ita l Closing s 29 He lp for the Hiring Proc e ss @ AL T A.ORG • Hiring Re sourc e s • Job De sc riptions a nd Adve rtise me nt L ibra ry – Sa mple Be ha vio ra l I nte rvie wing Que stio ns – Sa mple s fo r va rio us po sitio ns a nd re le va nt skills – Ca re e r F a ir E xpe rie nc e Guide – Ne w Hire Che c klist • Coming soon – E mplo ye e E xit Che c klist – Ca re e r Pa ths – Sta y I nte rvie w – E xit I nte rvie w – E mplo ye e E ng a g e me nt Surve y AL T A.ORG/ Huma n- Re sourc e s 30 10

4/ 30/ 2019 • T ool to he lp you e va lua te be ne fits a nd c ompe nsa tion pa c ka g e s • Ma ke pe rsonne l de c isions • Be nc hma rk a g a inst the c ompe tition • Ope n a nd re a dy for you to submit your c ompa ny’s da ta AL T A.ORG/ COMPENSAT ION 31 2. ST AY RE L E VANT IN T HE SE CONDARY MARKE T 32 Gove rnme nt- Sponsore d E nte rprise s (GSE s) • F a nnie Ma e , F re ddie Ma c & Ginnie Ma e – 95% MBS ma rke t sha re So urc e : Inside MBS & ABS • – F a nnie Ma e & F re ddie Ma c unde r g o ve rnme nt c o nse rva to rship sinc e 2008 – Pro vide sta b le ho using ma rke t – Se t ma rke t sta nda rds (AL T A Po lic y F o rms) 33 11

4/ 30/ 2019 Why Should You Ca re ? • Pilo ts c o uld c ut c o rne rs o n title insura nc e – GSE s a re lo o king fo r fa ste r, c he a pe r pro duc ts T itle – Clo sing – – Co uld ta ke inspira tio n fro m HE L OC ma rke t 34 AL T A GSE E ng a g e me nt Counc il • Stre ng the n Re la tionships with F a nnie Ma e a nd F re ddie Ma c – Co nne c t mo re b ro a dly o n issue s re g a rding industry pro duc ts a nd inno va tio n – Dig ita l Clo sing 35 GSE Re form • Will Cong re ss a c t? – Re p. Ma xine Wa te rs ne w c ha ir o f Ho use F ina nc ia l Se rvic e s Co mmitte e – Ca n a divide d Co ng re ss a g re e o n ho using po lic y? • Will T re a sury De pa rtme nt or F HF A ma ke c ha ng e s? 36 12

4/ 30/ 2019 3. COMMUNICAT E T HE BE NE F IT S OF WHAT YOU DO 37 38 Mille nnia l Home buying is Just Be g inning 39 13

4/ 30/ 2019 T he Closing T a ble T he Kitc he n T a ble 40 41 What’s New AL T APRINT S.COM 42 14

4/ 30/ 2019 43 Se lle r- pa y Ma te ria l 44 How Do You Conne c t With Custome rs? • Your We bsite • AL T A’s T itle We bbie s – Be st T itle Ag e nt – Be st Unde rwrite r 45 15

4/ 30/ 2019 HOME CL OSING101.ORG 46 4. PROT E CT DAT A AND MONE Y 47 48 16

4/ 30/ 2019 AL T A is F oc use d On: duc a ting o ur me mb e rs a b o ut se c urity thre a ts to • E the ir b usine sse s in b o th c yb e r a nd physic a l e nviro nme nts. a ting with pa rtne rs to ra ise c o nsume r • Colla bor a wa re ne ss a b o ut info rma tio n se c urity a nd wire tra nsfe r fra ud. • Promoting b e st pra c tic e s a nd pub lic po lic y to pro te c t pe rso na l funds a nd info rma tio n. 49 Phishing , Wire F ra ud RE PORT AL L PHISHING E MAIL S AND F RAUD AT T E MPT S T O T HE F BI a t IC3.GOV 50 51 home c losing101.c om 51 17

4/ 30/ 2019 52 WHY YOU SHOUL D $12B CARE ? 53 Ra pid Re sponse Pla n for Wire F ra ud Inc ide nts 10-ste p g uide o n wha t to do • a nd who to c o nta c t Ra pid Re spo nse Pla n • Wo rkshe e t Do wnlo a d re so urc e s a t: • AL T A.ORG/ WIRE F RAUD 54 18

4/ 30/ 2019 AL T A Re sourc e s AL T A.ORG/ WIRE F RAUD 55 AL T APRINT S.COM • Me mb e r b e ne fit • Bra nd with c o mpa ny info rma tio n a nd lo g o 56 How c a n I prote c t my busine ss? • Ac c e pt tha t a b re a c h/ fra ud will ha ppe n • Co nduc t a risk a sse ssme nt • T a ke re a so na b le pre ve ntive me a sure s • Pro vide training a nd tips to a ll sta ff o n a n o ng o ing b a sis • De ve lo p a nd pra c tic e yo ur re sponse pla n • Sta y a bre a st o f the la te st tre nds AL T A.ORG/ WIRE F RAUD 57 19

4/ 30/ 2019 Wire T ra nsfe r F ra ud Coa lition • AL T A L e a ding E ffort to Bring Sta ke holde rs T og e the r – K e y Go a ls Ra ise a wa re ne ss a nd • e duc a te c o nsume rs a nd o the rs Pro vide c o nc re te ste ps • pe o ple c a n ta ke to pre ve nt risk o f fra ud Ide ntify a nd e mpo we r • tho se who ha ve b e e n vic timize d 58 5. POWE R OF VAL UE S AND CUL T URE 59 60 20