Communications Alliance Ben Carr, Chief Privacy Officer Telstra - PowerPoint PPT Presentation

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Communications Alliance Ben Carr, Chief Privacy Officer Telstra April 2014 Communications Essentials Telstras journey to updating its privacy framework in line with the new Privacy Principles and changing customer expectations around

Communications Alliance Ben Carr, Chief Privacy Officer Telstra April 2014
Communications Essentials Telstra’s journey to updating its privacy framework in line with the new Privacy Principles and changing customer expectations around privacy, in particular how stakeholders such as service providers have been involved in this process. Page 2 Telstra Unrestricted
Our Journey Our Implementation plan: 1. Interpretation, consultation and project management 2. Customer focused implementation 3. Updating of necessary materials and methodologies 4. Training and awareness www.telstra.com/privacy Page 3 Telstra Unrestricted
Service Providers • Extending the implementation plan beyond our own organisation • Focus on Australian Privacy Principles 8,10,11,12 and 13 Page 4 Telstra Unrestricted
Service providers A practical example – our journey with our call centre service providers Page 5 Telstra Unrestricted
Thank you

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