ASSOCIATION Physician leadership Effectiveness program 360 - - PowerPoint PPT Presentation

MONTANA MEDICAL ASSOCIATION

Physician leadership Effectiveness program

360 ASSESSMENTS

Catherine J. Grott, PhD, MPA

Development of survey tool

• Several months to develop survey tool; tested to

enhance validity.

• Calculated like a score in a class but think of it more

like a survey.

• Survey tool includes perceptions by physicians and

their colleagues regarding emotions, tasks, relationships, and engagement.

• Open-ended questions were added to help enrich the

data and gain a better understanding of leadership skills

360 Scores

• A performance appraisal evaluation developed over 20 years ago

that uses a multiple-input approach to performance feedback.

• The assessments are a collection of data from colleagues,

subordinates, supervisors and where appropriate, clients.

• The goal of the 360 assessment is to illuminate how well

employees are performing and how individuals might need to change their behaviors to create a more productive workplace.

See: Edleson, H. 2012. Do 360 evaluations work? American Psychological Association, Vol. 43, No. 10, P. 58. US Office of Personnel Management, 360-Degree Assessment: An Overview, OPM-91-2958, retrieved from https://www.opm.gov/policy-data-oversight/performance-management/performance-management-cycle/rating/360assessment.pdf, September 1997.

Limitations

• Not a random sample
• A “snapshot” in time
• Must get same 360 respondents to respond at follow-up
• r at least same number of people
• Changes are made in fractions of a point
• This is only one piece of data

See: Jackson, E. 2012. The 7 reasons why 360 degree feedback programs fail, Forbes, retrieved from http://onforbes.es/Rnuo7q

Mosaic Emotional quotient™

84%

Average physician confidence scores Average 360 respondent scores

87%

• Physicians and respondents both said physicians

demonstrate strong moral principles, but are not sure how they are perceived by others.

Mosaic task quotient™

75%

Average physician confidence scores

83%

Average 360 respondent scores

• Physicians and respondents both believe physicians

take ownership of issues, but don’t create written, long- term plans. Physicians also believe physicians think beyond their own self interest.

Mosaic relationship quotient™

Average physician confidence scores Average 360 respondent scores

80% 85%

• Physicians and respondents believe physicians keep one’s word

and are dependable, but physicians believe they might not demonstrate effective non-verbal skills and respondents believe they may not maintain relationships by managing tense situations

Mosaic Physician engagement score™

Average physician confidence scores Average 360 respondent scores

82% 88%

Qualitative questions

• Open-ended questions are designed for rich feedback
• Comments gave good examples of strengths and

areas of opportunity

How to use your assessment?

• Identify your areas of strengths and reinforce them
• Work with Wendy on areas of opportunity
• Use this feedback experience to learn how to give

constructive employee feedback

• Seek out others in this class to learn from

SEE: Stone, D., Patton, B., Heen, S. ( 2010). Difficult Conversations: How to Discuss what Matters Most, New York, NY: Penguin Books.

Physician Leadership PROGRAM

QUESTIONS?