ACRONIS BACKUP SETUP AND INSTALLATION Setting up and installing Acronis Backup and Acronis Backup Cloud Acronis Training and Certification – Authorized Use Only 1
Module Outline 1. Onboarding Acronis Backup Cloud 2. Onboarding Acronis Backup 3. Installing Components Acronis Training and Certification – Authorized Use Only 2
Onboarding Acronis Backup Cloud How to setup Acronis Backup Cloud (for Service Providers) Acronis Training and Certification – Authorized Use Only 3
1. Onboarding Acronis Backup Cloud ‒ Service Providers can setup and customize Acronis Backup Cloud to suit their needs ‒ Depending on the implementation model chosen, additional actions may be required: ▪ Hybrid : Setup cloud storage ▪ SP Hosted : Setup cloud storage and cloud management ‒ Additionally, if automation integration is required, obtain the Acronis Backup Cloud package/module from the respective vendor sites (such as APSSTANDARD or WHMCS marketplace) and install/configure ‒ Alternatively, obtain the RESTful API documentation from Acronis for customized integration Acronis Training and Certification – Authorized Use Only 4
1. Acronis Backup Cloud Onboarding Steps Signs SP Setup Cloud Hybrid or Yes agreement with a Storage and/or SP Cloud Reseller or Cloud Hosted? Acronis Management No Get Administrator Account from CR or Acronis Re-brand UI and Create Groups Managed Send Account Login to Backup links as per and Accounts for or Self- details to Self-Service Console corporate Partners and/or Service Resellers or preferences Customers Backup Customers Managed Install Agents on Customer machines and devices Setup Backup Setup Scheduled Charge Partners Perform backups Plans Reports and/or Customers Acronis Training and Certification – Authorized Use Only 5
1. Acronis Backup Cloud Login 1. Service Providers will receive their Administrator account credentials via email together with the URL for the Backup Console: https://cloud.acronis.com 2. They can then log in and optionally, proceed to rebrand Acronis Backup Cloud according to their corporate preferences 3. Thereafter, they can start to create and configure new groups and accounts for partners (if any) and for customers 4. They can also set up scheduled reports and if they are providing managed services, install agents and configure backup plans or for self-service customers, send account credentials to them via email Acronis Training and Certification – Authorized Use Only 6
1. Acronis Backup Cloud User Groups User Group Hierarchy Add new Account Acronis Training and Certification – Authorized Use Only 7
1. Acronis Backup Cloud User Groups ‒ Partner ▪ Top of the hierarchy, represents Service Providers that provides backup services to resellers and direct end-customers, can create other Partner- level and Customer-level groups ‒ Customer ▪ Middle of the hierarchy, represents an end- customer company, can create Unit-level groups ‒ Unit ▪ Optional, used to represent a sub-unit of an end- user’s company such as a department, physical location or group of devices Acronis Training and Certification – Authorized Use Only 8
1. Creating A New Group 1. Fill in the following: ▪ NAME : Name of partner or end-user company ▪ IDENTIFIER : Identifier if any, such as a customer number ▪ TYPE : Select between Partner, Customer or Unit ▪ MODE [Customer only] : Select between Trial and Production ▪ DEFAULT LANGUAGE : Select from the languages available for the default language for notifications, reports and agent software to be used within this group ▪ STORAGE [Customer Only]: Select from the storage and/or datacenter available ▪ PRICING PARAMETERS [Customer Only]: When enabled, select currency and enter desired price per GB per month to show pricing in monthly report Acronis Training and Certification – Authorized Use Only 9
1. Creating A New Group ▪ QUOTAS : Set quotas for number of machines, storage capacity and available backup locations ▪ CONTACT INFORMATION : Provide contact information of the relevant company ▪ Click CREATE to create the new group Acronis Training and Certification – Authorized Use Only 10
1. Quotas ‒ Partner Group Quotas ▪ QUOTAS (soft) are available for number of machines that can be backed up, amount of cloud storage that can be used and backup locations available to child groups ▪ When the quota is exceeded, an email notification will be sent to the group administrators and administrators of the parent group ‒ Customer Group Quotas ▪ QUOTAS and Overage (hard) available with Overage being the amount that can be exceeded from the quota ▪ Exceeding the quota will generate an email notification ▪ Exceeding the Overage will cause subsequent backups to fail ▪ Setting the both quota and Overage to 0 will disable the corresponding functionality Acronis Training and Certification – Authorized Use Only 11
1. Quotas ‒ Types of quotas: ▪ Physical workstations : Physical machine(s) running Windows desktop or Mac OS ▪ Physical servers : Physical machine(s) running Windows or Linux OS ▪ Virtual machines : Virtual machine(s) running on type 1(bare-metal) or 2 (hosted) hypervisor or on cloud (Azure or EC2) ▪ Mobile devices : Mobile device(s) running iOS or Android ▪ Office 365 mailboxes : Microsoft Office 365 mailbox ▪ Websites : Website (via SFTP or SSH) and linked databases hosted on MySQL servers ▪ Storage quotas : Amount of cloud storage capacity ▪ Backup locations : Cloud only (Acronis or partner cloud storage) and Local and cloud backups Acronis Training and Certification – Authorized Use Only 12
1. Acronis Backup Cloud Accounts Account List Add new Account Acronis Training and Certification – Authorized Use Only 13
1. Acronis Backup Cloud Accounts ‒ There are 2 types of account: Administrator and User Partner Partner Partner Admin Admin ▪ Administrator : Available for all group types ▪ User : Only available for Customer and Unit group Cust. Cust. Customer ‒ Admin Admin At least 1 Administrator or User account must exist within a Customer or Unit Group for Agent installation and backup management purposes User Account ‒ Administrators at Customer and higher levels can limit access to their groups: Unit Unit Unit Admin Admin ▪ Disable Inherit administrator accounts from parent group setting on the Administrators tab of the root (target) group User ▪ When inheritance is disabled, parent group administrators can Account modify group properties but cannot see accounts and child groups Customer Acronis Training and Certification – Authorized Use Only 14
1. Acronis Backup Cloud Accounts ‒ The following table summarizes the operations that can be performed by Administrator and User accounts: Customer & Unit Group Partner Group Operation Administrator Account User Account Administrator Account Create groups No Yes Yes Create accounts No Yes Yes Create usage reports No Yes Yes Download and install Agents Yes Yes No* Manage backups Yes Yes Yes Manage recovery Yes Yes No* * Partner Administrator account credentials cannot be used for Agent installation and recovery as they are mainly used for Group and Account management. In situations when a Partner Admin needs to install Agents and perform recovery, create a Customer-level account as a surrogate Acronis Training and Certification – Authorized Use Only 15
1. Acronis Backup Cloud Accounts ‒ Accounts are used within a Group to manage and group machines to be backed up: ▪ Agent installation on a machine requires an account, hence there must be at least 1 live account within a Customer or Unit Group ▪ After the Agent is installed, the managed machine is assigned to the account used for installation ▪ If desired, multiple Unit Groups or multiple User accounts can be created to manage different groups of machines, i.e., create Unit Groups to represent different geographical locations or departments within the company and create Administrator or User account(s) within each group to manage backups for machines within the group ▪ Parent Group Administrators can supersede child Group accounts unless the Inherit administrator accounts from parent group setting is disabled Acronis Training and Certification – Authorized Use Only 16
1. Adding A Partner Administrator Account 1. Fill in the following: ▪ Login : Username for login, must be unique ▪ Email : Email address for sending email notifications ▪ First name, Last name : Enter the first, last name of the user ▪ LANGUAGE : Select from the languages available ▪ BACKUP NOTIFICATIONS : Change the email notification level for backup success, warning and failure ▪ Send daily recap about active alerts : Clear to stop sending daily recap (sent at 10:00 datacenter time) about missed, failed backups and other problems ▪ BUSINESS NOTIFICATIONS : Disable to stop email notifications about exceeded quotas ▪ Add another : Tick to add another Administrator account 2. Click ADD ACCOUNT to create the new account Acronis Training and Certification – Authorized Use Only 17
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