ACRONIS BACKUP SETUP AND INSTALLATION Setting up and installing - - PowerPoint PPT Presentation
ACRONIS BACKUP SETUP AND INSTALLATION Setting up and installing Acronis Backup and Acronis Backup Cloud Acronis Training and Certification Authorized Use Only 1 Module Outline 1. Onboarding Acronis Backup Cloud 2. Onboarding Acronis Backup
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Setting up and installing Acronis Backup and Acronis Backup Cloud
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‒ Service Providers can setup and customize Acronis Backup Cloud to suit their needs ‒ Depending on the implementation model chosen, additional actions may be required:
▪ Hybrid: Setup cloud storage ▪ SP Hosted: Setup cloud storage and cloud management
‒ Additionally, if automation integration is required, obtain the Acronis Backup Cloud package/module from the respective vendor sites (such as APSSTANDARD or WHMCS marketplace) and install/configure ‒ Alternatively, obtain the RESTful API documentation from Acronis for customized integration
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Signs SP agreement with a Cloud Reseller or Acronis Re-brand UI and links as per corporate preferences Setup Scheduled Reports Perform backups Charge Partners and/or Customers Hybrid or SP Hosted? Setup Cloud Storage and/or Cloud Management Get Administrator Account from CR
Login to Backup Console Create Groups and Accounts for Partners and/or Customers Send Account details to Resellers or Customers Managed
Service Backup Install Agents on Customer machines and devices Setup Backup Plans Yes No Self-Service Managed
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1. Service Providers will receive their Administrator account credentials via email together with the URL for the Backup Console: https://cloud.acronis.com 2. They can then log in and optionally, proceed to rebrand Acronis Backup Cloud according to their corporate preferences 3. Thereafter, they can start to create and configure new groups and accounts for partners (if any) and for customers 4. They can also set up scheduled reports and if they are providing managed services, install agents and configure backup plans or for self-service customers, send account credentials to them via email
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User Group Hierarchy Add new Account
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‒ Partner
▪ Top of the hierarchy, represents Service Providers that provides backup services to resellers and direct end-customers, can create other Partner- level and Customer-level groups
‒ Customer
▪ Middle of the hierarchy, represents an end- customer company, can create Unit-level groups
‒ Unit
▪ Optional, used to represent a sub-unit of an end- user’s company such as a department, physical location or group of devices
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1. Fill in the following:
▪ NAME: Name of partner or end-user company ▪ IDENTIFIER: Identifier if any, such as a customer number ▪ TYPE: Select between Partner, Customer or Unit ▪ MODE [Customer only]: Select between Trial and Production ▪ DEFAULT LANGUAGE: Select from the languages available for the default language for notifications, reports and agent software to be used within this group ▪ STORAGE [Customer Only]: Select from the storage and/or datacenter available ▪ PRICING PARAMETERS [Customer Only]: When enabled, select currency and enter desired price per GB per month to show pricing in monthly report
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▪ QUOTAS: Set quotas for number of machines, storage capacity and available backup locations ▪ CONTACT INFORMATION: Provide contact information of the relevant company ▪ Click CREATE to create the new group
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‒ Partner Group Quotas
▪ QUOTAS (soft) are available for number of machines that can be backed up, amount of cloud storage that can be used and backup locations available to child groups ▪ When the quota is exceeded, an email notification will be sent to the group administrators and administrators of the parent group
‒ Customer Group Quotas
▪ QUOTAS and Overage (hard) available with Overage being the amount that can be exceeded from the quota ▪ Exceeding the quota will generate an email notification ▪ Exceeding the Overage will cause subsequent backups to fail ▪ Setting the both quota and Overage to 0 will disable the corresponding functionality
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‒ Types of quotas:
▪ Physical workstations: Physical machine(s) running Windows desktop or Mac OS ▪ Physical servers: Physical machine(s) running Windows or Linux OS ▪ Virtual machines: Virtual machine(s) running on type 1(bare-metal) or 2 (hosted) hypervisor or on cloud (Azure or EC2) ▪ Mobile devices: Mobile device(s) running iOS or Android ▪ Office 365 mailboxes: Microsoft Office 365 mailbox ▪ Websites: Website (via SFTP or SSH) and linked databases hosted on MySQL servers ▪ Storage quotas: Amount of cloud storage capacity ▪ Backup locations: Cloud only (Acronis or partner cloud storage) and Local and cloud backups
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Add new Account Account List
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‒ There are 2 types of account: Administrator and User
▪ Administrator: Available for all group types ▪ User: Only available for Customer and Unit group
‒ At least 1 Administrator or User account must exist within a Customer or Unit Group for Agent installation and backup management purposes ‒ Administrators at Customer and higher levels can limit access to their groups:
▪ Disable Inherit administrator accounts from parent group setting on the Administrators tab of the root (target) group ▪ When inheritance is disabled, parent group administrators can modify group properties but cannot see accounts and child groups
Partner
Partner Admin
Customer
User Account Cust. Admin
Customer Unit
Partner Admin Cust. Admin Unit Admin Unit Admin User Account
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‒ The following table summarizes the operations that can be performed by Administrator and User accounts:
Operation Customer & Unit Group Partner Group Administrator Account User Account Administrator Account
Create groups No Yes Yes Create accounts No Yes Yes Create usage reports No Yes Yes Download and install Agents Yes Yes No* Manage backups Yes Yes Yes Manage recovery Yes Yes No*
* Partner Administrator account credentials cannot be used for Agent installation and recovery as they are mainly used for Group and Account management. In situations when a Partner Admin needs to install Agents and perform recovery, create a Customer-level account as a surrogate
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‒ Accounts are used within a Group to manage and group machines to be backed up:
▪ Agent installation on a machine requires an account, hence there must be at least 1 live account within a Customer or Unit Group ▪ After the Agent is installed, the managed machine is assigned to the account used for installation ▪ If desired, multiple Unit Groups or multiple User accounts can be created to manage different groups of machines, i.e., create Unit Groups to represent different geographical locations or departments within the company and create Administrator or User account(s) within each group to manage backups for machines within the group ▪ Parent Group Administrators can supersede child Group accounts unless the Inherit administrator accounts from parent group setting is disabled
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1. Fill in the following:
▪ Login: Username for login, must be unique ▪ Email: Email address for sending email notifications ▪ First name, Last name: Enter the first, last name of the user ▪ LANGUAGE: Select from the languages available ▪ BACKUP NOTIFICATIONS: Change the email notification level for backup success, warning and failure ▪ Send daily recap about active alerts: Clear to stop sending daily recap (sent at 10:00 datacenter time) about missed, failed backups and other problems ▪ BUSINESS NOTIFICATIONS: Disable to stop email notifications about exceeded quotas ▪ Add another: Tick to add another Administrator account
2. Click ADD ACCOUNT to create the new account
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1. Fill in the following:
▪ Login: Username for login, must be unique ▪ Email: Email address for sending email notifications ▪ First name, Last name: Enter the first and last name of the user ▪ LANGUAGE: Select from the languages available ▪ ADMINISTRATOR PRIVILEGES: Enable to create an Administrator account ▪ AGENT AUTO UPDATE: Disable to stop Agents registered under this account from auto-updating when a new version is released ▪ QUOTAS: Set quotas for number of machines, storage capacity and available backup locations
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▪ BACKUP NOTIFICATION: Change the email notification level for backup success, warning and failure ▪ Send daily recap about active alerts: Clear to stop sending daily recap (sent at 10:00 datacenter time) about missed, failed backups and other problems ▪ BUSINESS NOTIFICATIONS: Disable to stop email notifications about exceeded quotas ▪ Add another: Tick to add another Administrator account
2. Click ADD ACCOUNT to create the new account
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‒ An activation email will be sent to the email address specified during account creation ‒ The email contains the following:
▪ Manage backups button: Button with link to cloud backup console ▪ Login name: Username to be used for login ▪ Activate account button: Button with link to set up the password and activate the account ▪ Support and user guide link: Link to customer support and Acronis Backup Cloud user documentation
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‒ Acronis Backup and Acronis Backup Cloud uses similar Data Source components (Agents) for performing backup and recovery:
▪ For Acronis Backup cloud-based management and Acronis Backup Cloud, installable components can only be downloaded from the Add button on the Backup Console ▪ For Acronis Backup on-premise management, installable components can be downloaded from the Acronis Backup download page or from the Add button on the Backup Console after the on-premise Management Server has been installed
‒ Supported environments are similar for both Acronis Backup and Acronis Backup Cloud
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Component Acronis Backup Acronis Backup Cloud Supported Environment On-Prem Cloud
Management Server Windows OS from Windows Server 2008, Windows 7 and above, x86 and x64, except for Windows 8/8.1 RT edtition and Windows 2016 Nano Server Linux OS with kernel 2.6.18 and above, glibc 2.3.4 and above, x86 and x64, including Red Hat Enterprise Linux, Ubuntu, Fedora, SUSE Linux Enterprise Server, Debian, CentOS, Oracle Linux and CloudLinux Storage Node Windows Server 2008 (x64), Windows 7 and above Agent for Windows Windows OS from Windows Server 2003, Windows XP Pro SP2 and above, x86 and x64, except for Windows 8/8.1 RT editions Agent for Linux Linux OS with kernel 2.6.9 and above, glibc 2.3.4 and above, x86 and x64 including Red Hat Enterprise Linux, Ubuntu, Fedora, SUSE Linux Enterprise Server, Debian, CentOS, Oracle Linux, CloudLinux and ClearOS Agent for Mac OS X 10.9 and above – Apple File System (APFS) not supported
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Component Acronis Backup Acronis Backup Cloud Supported Environment On-Prem Cloud
Agent for VMware (Virtual Appliance) VMware ESXi 4.1 and above Agent for VMware (Windows) Windows OS supported by Agent for Windows except 32-bit Windows OS, Windows XP, Windows 2003/2003 R2 and Windows SBS 2003/2003 R2 Agent for Hyper-V Windows Server 2008 (x64), Windows 8/8.1 and above with Hyper-V Agent for Virtuozzo Virtuozzo 6.0.10 Agent for Exchange Microsoft Exchange Server 2007 and above Agent for SQL Microsoft SQL Server 2005 and above Agent for Active Directory Windows Server 2003 and above with Active Directory Domain Services
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Component Acronis Backup Acronis Backup Cloud Supported Environment On-Prem Cloud
Agent for Office 365 Windows Server 2008 (x64), Windows 8/8.1 and above SharePoint Explorer Microsoft Windows SharePoint Services 3.0 SP2, Microsoft Office SharePoint Server 2007 SP2 and above iOS App iOS 8 and above Android App Android 4.1 and above
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Platform Supported Environment
VMware VMware vSphere 4.1 and above, vSphere Hypervisor (Free ESXi), VMware Server, Workstation, ACE, Player Windows Windows Server 2008 (x64) with Hyper-V and above, Windows 8/8.1 with Hyper-V and above except for Windows Server 2016 Nano Server, Microsoft Virtual PC 2004 and above, Windows Virtual PC, Microsoft Virtual Server 2005 Virtuozzo Virtuozzo 6.0.10 Citrix Citrix XenServer 4.1 and above (fully virtualized a.k.a HVM guests only) Red Hat and Linux RHEV 2.2 and above, KVM Parallels Parallels Workstation, Parallels Server 4 Bare Metal Oracle Oracle VM Server 3.0 and above, Oracle VM VirtualBox 4.x Amazon AWS EC2 instances Microsoft Azure Azure virtual machines
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Category Details
Network Ports (Inbound and Outbound) ‒ 443 and 8443: Accessing backup console, registering agents, downloading files from cloud storage ‒ 7770 – 7800: Agent communications with cloud Management Server ‒ 44445: Cloud backup and recovery data transfer ‒ 9877: HTTP port for on-premise web-based backup console access ‒ 9876: Component communications with on-premise Management Server Web Browsers ‒ Google Chrome 29 or above ‒ Mozilla Firefox 23 or above ‒ Opera 16 or above ‒ Windows Internet Explorer 10 or above, Microsoft Edge 25 or above ‒ Safari 8 or above Encryption Software ‒ Microsoft BitLocker Drive Encryption ‒ McAfee Endpoint Encryption ‒ PGP Whole Disk Encryption
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What to back up What to install Where to install Disk Space
Disk, volumes and files on physical machines running Windows
Agent for Windows* On the machine that will be backed up 850 MB
Disk, volumes and files on physical machines running Linux
Agent for Linux 500 MB
Disk, volumes and files on physical machines running OS X
Agent for Mac 450 MB
VMware ESXi virtual machines and ESXi host configurations
Agent for VMware (Virtual Appliance) On the ESXi host 6 GB Agent for VMware (Windows) On a Windows machine that has network access to vCenter Server and to the virtual machine storage* 320 MB
Hyper-V virtual machines
Agent for Hyper-V On the Hyper-V host 320 MB
Virtuozzo virtual machines and containers
Agent for Virtuozzo On the Virtuozzo host 500 MB
* Typical RAM consumption is 350 MB above the OS and running applications with peak consumption reaching 2GB depending on the amount and type of data being processed
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What to back up What to install Where to install Disk Space
VMs hosted on Microsoft Azure
The same as physical machines* On the machine that will be backed up Same as physical machines
VMs hosted on Amazon EC2 Citrix XenServer virtual machines** RHEV virtual machines & KVM** Oracle virtual machines** Exchange databases and mailboxes
Agent for Windows + Exchange On the machines running the Mailbox role of Microsoft Exchange Server If only mailbox backup is required, agent can be installed on any Windows with network access to the machine running Client Access role of Microsoft Exchange Server 950 MB
* A VM is considered virtual if it is backed up by an external agent. If an agent is installed in the guest system, the backup and recovery operations are the same as with a physical
**With Acronis Backup Advanced Virtual Host licenses, these virtual machines are considered as virtual (per host licensing is used). With an Acronis Backup Virtual Host license, these machines are considered physical (per machine licensing is used)
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What to back up What to install Where to install Disk Space
SQL databases
Agent for Windows + SQL On the machine running Microsoft SQL Server 950 MB
Machines running Active Directory Domain Services
Agent for Windows + Active Directory On the domain controller 950 MB
Office 365 Mailboxes
Agent for Office 365 On a Windows machine that is connected to the Internet 500 MB
Mobile devices running iOS
Mobile app for iOS On the iOS mobile device 88 MB
Mobile devices running iOS
Mobile app for Android On the Android mobile device 30 MB
Recover SharePoint items
SharePoint Explorer On the SharePoint recovery farm or Front-End and Database server 12 MB
Enables users to monitor backups
Backup Monitor On a machine running Windows or OS X 10 MB
Provides command-line interface
Command-Line Tool On a machine running Windows or Linux 550 MB
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Function What to install Where to install Disk Space
Manages Agents, provides web interface for management
Management Server* For on-premise deployment, on a machine running Windows or Linux. For cloud, no installation required 1.7 GB (Win) 0.6 GB (Lin)
Monitoring Service
Monitoring Service On the machine running the Management Server
cataloging and deduplication
Storage Node On a machine running Windows 1.1 GB
Performs cataloging of backups on Storage Nodes
Catalog Service On a machine running Windows
bootable media through the network
PXE Server On a machine running Windows
Bootable Media Builder On a machine running Windows or Linux 200 MB**
* A management server with one registered machine consumes 200 MB of memory. Each newly registered machines adds about 4 MB. Thus, a server with 100 registered machines consumes approximately 600 MB above the operating system and running applications. Max. number of registered machines is 900-1000. This limitation originates from the management server's embedded SQLite. This limit can be overcome by specifying an external Microsoft SQL Server instance during Management Server installation. With an external SQL database, up to 2000 machines can be registered with significant performance degradation. **Bootable media requires at least 1GB of RAM
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Linux distribution Package names How to install
Red Hat Enterprise Linux
kernel-devel gcc make The setup program will download and install the packages automatically by using your Red Hat subscription perl Run the following command: yum install perl
CentOS Fedora
kernel-devel gcc make The setup program will download and install the packages automatically perl Run the following command: yum install perl
Ubuntu
linux-headers linux-image gcc make perl Make sure RPM Package Manager is installed and run the following commands sudo apt-get update sudo apt-get install linux-headers-`uname -r` sudo apt-get install linux-image-`uname -r` sudo apt-get install gcc-<package version> sudo apt-get install make sudo apt-get install perl
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Click to add machines
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‒ To add machines for backup, login to the Backup Console ‒ Click on the ADD button to start adding machines to be backed up:
▪ Installers for Agents for supported OS, virtualization platforms and applications can be downloaded for local installation on machines to be backed up ▪ For Acronis Backup on-premise management with a Windows-based Management Server, Remote Installation is also available in addition to downloading installers for local installation
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Select the machine type to download the installer or to perform remote installation
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For Acronis Backup Cloud and Acronis Backup cloud-based management, once a device type has been selected, instructions will be shown and download will start automatically
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‒ Ensure that the following requirements are met:
▪ Acronis Backup Cloud and Acronis Backup cloud-based management:
proxy servers for TCP ports 443, 8443, 7770…7800 and 44445
transfer
▪ For Acronis Backup on-premise management
Acronis Backup cloud management
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‒ The following Agents are available for installation on Windows:
▪ Agent for Windows, Exchange, SQL, Active Directory, Office 365, VMware (Windows), Hyper-V
‒ Select the corresponding Window-based platform from the ADD menu or download the offline installer (full installer) for Windows ‒ If installing on a domain controller, specify an existing user account for the Logon account for the agent service via Customize installation settings. (For security reasons, the installer does not automatically create new accounts on a domain controller)
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1. Log on as an administrator and run the installer 2. [Optional] To change the language, click Setup language 3. [On-premise] Select Install a backup agent (all applicable Agents will be installed) and specify the hostname/IP address of the Management Server. Optionally, click on Customize installation settings to change installation settings 4. [Cloud] Click on Install to install with default settings
defaults and enter the credentials of the account to which the machine will be assigned to 5. Start the installation
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‒ The following Agent is available for installation on Linux:
▪ Agent for Linux
‒ Select Linux from the ADD menu to download the 64- bit installer ‒ To download the 32-bit installer instead, cancel the automatic download and click on the link for the 32-bit installer in the instructions shown after clicking ADD ‒ Ensure necessary Linux packages are installed on the target machines prior to installing Agents
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1. Log on As the root user, run the installer
▪ ./AcronisBackup_12_64-bit.x86_64 or ▪ ./AcronisBackup_12_32-bit.i686
2. Accept the terms of the license agreement 3. [On-premise] Clear the Acronis Backup Management Server checkbox and click Next to specify the hostname/IP address of the Management Server 4. [Cloud] Specify the credentials of the account to which the machine will be assigned to 5. Click Next to start the installation
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‒ The following Agent is available for installation on Mac:
▪ Agent for Mac
‒ Select Mac from the ADD menu to download the installer
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1. Run the installer (.dmg) and wait for the OS to mount the installation disk image 2. Double-click Install.pkg and click on Continue 3. If prompted, provide administrator credentials 4. [Optional] Click Change Install Location to change installation path 5. [Cloud] Specify the credentials of the account to which the machine should be assigned 6. Click Install to start installation
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‒ The following Agents are available for Acronis Backup
▪ Agent for VMware (Virtual Appliance), Agent for VMware (Windows)
‒ The following Agent is available for Acronis Backup cloud deployment and Acronis Backup Cloud:
▪ Agent for VMware (Windows)
‒ Agent for VMware (Virtual Appliance) can be installed via remote installation (preferred) or by manually deploying as OVF template ‒ Agent for VMware (Windows) can be installed locally via the Windows installer or the ESXi web installer
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1. Log on as an administrator and run the installer 2. [On-premise] Select Install a backup agent and specify the hostname/IP address of the Management
settings and select Agent for VMware (Windows) under What to install 3. [Cloud] Click on Install to install with default settings
defaults and enter the credentials of the account to which the machine will be assigned to. Then specify the hostname/IP address and access credentials of the vCenter Server or standalone ESXi host whose VMs will be backed up by the Agent 4. Start the installation
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‒ The following mobile apps are available for mobile devices:
▪ Mobile app for iOS, Mobile app for Android
‒ The mobile apps can be installed by searching and downloading the app from the respective App Store ‒ For Acronis Backup, a valid Acronis Cloud Storage subscription license is required for backing up data on mobile devices
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1. Download and install the app 2. When the app is started for the 1st time, specify the credentials of the account to which the mobile device will be assigned to 3. Once signed-in, the following settings can be configured:
▪ Continuous Backup: Select from On, Only when charging or Off ▪ Backup Using: Select from Wi-Fi only or Wi-Fi and cellular connection
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‒ Windows-based Agents can be installed via Group Policy on machines that are members of an AD domain ‒ Requirements:
▪ AD domain with a domain controller running Windows Server 2003 or later ▪ User account that is a member of the Domain Admins group ▪ All agents for installation in Windows installer
‒ Steps:
▪ Create the .mst and .msi files for unattended installation via the installer and place them in a shared folder ▪ Create and configure the GPO for the OU containing the domain computers which will be installed with the Windows-based Agents
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‒ For on-premise management, update the Management Server and thereafter repeat the agent installation locally or via remote installation ‒ For Acronis Backup Cloud and Acronis Backup cloud-based management, Agents are updated as soon as a new version is released unless the Agent Auto Update setting for the User Account which the machines are assigned to is disabled ‒ Alternatively, to manually update an Agent, do the following:
▪ Click Settings > Agents, machines with outdated Agents will have an ! mark ▪ Select the machines that you want to update, machines must be online ▪ Click Update agent
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‒ Uninstalling components such as Agents will not remove them from the Backup Console ‒ Deleting machines from the Backup Console will not uninstall the Agents from machines, they must be manually uninstalled ‒ To uninstall, perform the following:
▪ In Windows, go to Control Panel > Programs and Features to uninstall Acronis Backup
settings check box
when Agents are reinstalled
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▪ In Linux, run /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall
product’s logs, tasks, vaults, and configuration settings) check box
setting will result in duplicates upon re-installation of Agents
▪ In Mac, double-click the installation file (.dmg), wait for it to be mounted and double-click Uninstall ▪ In VMware, log on to vCenter Server or the standalone ESXi with vSphere Client, right- click on the virtual appliance and select Delete from Disk
settings of the appliance and remove the disk with the storage from the appliance prior to deleting it. The disk will remain in the datastore and can be attached to another Agent for VMware (Virtual Appliance)
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