A HAZARD IS A HAZARD Emma Ashurst, Senior Occupational Health and - - PowerPoint PPT Presentation

WORKPLACE FACTORS: A HAZARD IS A HAZARD

March 12, 2018

Emma Ashurst, Senior Occupational Health and Safety Specialist, CCOHS Jordan Friesen, National Director, Workplace Mental Health, CMHA

INTRODUCTIONS

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WORK CAN IMPACT OUR HEALTH

• Psychosocial risk factors are linked to employee health
• Spectrum – positive and negative experiences (perception)
• Psychological and physiological impact

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MOVING BEYOND TRADITIONAL HEALTH AND SAFETY PROGRAMS

MOVING BEYOND THE PHYSICAL…

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Safety Hazards Health Hazards

Healthy and safe workplace

Equipment Biological Materials Physical Environment Musculoskeletal Disorders (MSDs) Process Chemical People Psychological

WHAT IS…

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A workplace that promotes workers' psychological well-being and actively works to prevent harm to worker psychological health, including in negligent, reckless or intentional ways

A Psychologically healthy workplace?

EVOLUTION – TWO CONCEPTS

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Psychologically Healthy

Individual

Psychologically Safe

Organization

Protection Promotion

WHAT CAN EMPLOYERS DO?

8 Source: Great-West Life Centre – Workplace Strategies for Mental Health

Collaborate Strive Assume Require Maintain Act Respect Incorporate Respond Ensure Pay

PSYCHOSOCIAL RISK FACTORS

Workplace Factors

• Identified by researchers at Simon Fraser University
• Based on extensive research and review of empirical data
• Derived from national and international best practices

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PSYCHOSOCIAL RISK FACTORS

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Workplace factors impact Organizational health Individual health Organizational financial health

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Psychological Support Organizational Culture Clear Leadership and Expectations Civility and Respect Psychological Job Fit Growth and Development Recognition and Reward Involvement and Influence Workload Management Engagement Balance Psychological Protection Protection of Physical Safety Other

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PSYCHOSOCIAL RISK FACTORS

WHAT ARE THE CHALLENGES?

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Resources Change Knowledge Competing priorities

What about in your workplace?

REFLECTION AND ACTIVITY: RISK FACTORS / YOUR WORKPLACE

• Do you recognize these factors in your workplace / work environment?
• What mental health issues may your workplace be witnessing?

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IMPLEMENTATION STEPS / RACE MODEL

LET’S RUN THROUGH THE RACE

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RECOGNIZE

• Light-bulb moment
• Building the business case

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RECOGNIZE

• Take ownership and leadership
• Get support from the "top“
• Then…get support from everyone

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ASSESS

• Review/analyzing data
• Establish baseline data
• Policies and procedures
• Workplace audits
• Survey tools
• Discussion Groups

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ASSESS

• Behaviour Changes (Individual Level)
• Changes in typical/usual behaviour/emotions
• Poor performance
• Increased absences
• What is already in place?
• Identify the key needs and expectations of the workplace

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CONTROL

• Use hierarchy of control
• Develop a detailed plan
• Item, Responsible Person/Group, Due Dates
• Communicate!!!
• Link initiatives
• Put your plan into action!

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CONTROL

• Job Design
• Work planning
• Project and change management
• Leadership
• Comprehensive policy/procedure
• Training

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EVALUATE

• Monitor, evaluate and maintain the program
• What did you learn?
• What would you change?
• What would you stop doing?

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EVALUATE

• Implementation follow-up
• Make adjustments
• Re-survey
• Analyze data

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COMMUNICATE AND RECOGNIZE

• Important to communicate throughout the process
• Patience, Persistence, Perseverance

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THE NATIONAL STANDARD

PSYCHOLOGICAL HEALTH AND SAFETY

 CAN/CSA-Z1003-13/BNQ 9700-803/2013  For the workplace  Workplace factors  Free until 2018  English and French

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NATIONAL STANDARD CONTENTS

 Enlisting leadership/participation of all  Planning  Implementation  Annexes  Implementation guide

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NINE PROMISING PRACTICES

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Business case 1 Commitment Communicate Embed Resources 2 3 4 5 Policies, procedures and practices 6 Change management Measure Beyond initial implementation 7 8 11 9

Mental Health Commission of Canada Case Study Research Project

CANADIAN MENTAL HEALTH ASSOCIATION

Source: CMHA Takeaways https://cmha.ca/takeaways

ASSESSMENT TOOLS - EXAMPLES

GUARDING MINDS AT WORK

• Created by the Centre for Applied Research in Mental Health and Addiction
• Funded by the Great-West Life Assurance Company
• Operationally supported by the Canadian Centre for Occupational Health and Safety

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STRESSASSESS OPTIONS

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HEALTH AND SAFETY EXECUTIVE

Source: http://www.hse.gov.uk/stress/standards/ and http://www.hse.gov.uk/pubns/indg424.pdf 35

HEALTH AND SAFETY EXECUTIVE

Source: http://www.hse.gov.uk/stress/assets/docs/stress-talking-toolkit.pdf

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EU-OHSA

Source: https://osha.europa.eu/en/themes/psychosocial-risks-and-stress

ANOTHER OPTION … ABC

• Discussion groups
• Appreciate, better, change
• By department or unit
• Report back to organization

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MORE EMPLOYER ACTIVITIES

• Policy development
• Psychological lens
• Education and awareness training
• Integration into your ‘traditional’ health and safety program

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HEALTH AND SAFETY COMMITTEE

• Support workplace initiatives
• Participate in training
• Support workers
• Help assess using the Standard
• Support respectful behaviours

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ADDRESSING CONCERNS AND ISSUES

KEEP IT SIMPLE

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Be kind Be authentic Show compassion Build trust You don’t need to be a counsellor to ask “are you okay today?”

INTENTIONAL NOTICING

Changes in...

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Behaviour Patterns and activities

OVERCOMING BARRIERS

Recognize potential workplace issues relating to mental health issues:

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Concentration Organization/ Deadlines Working relationships

MAINTAINING STAMINA

• Vary tasks
• Provide opportunities to learn
• Work from home – whole or part
• Consider job-sharing
• Shorter, more frequent breaks

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CONCENTRATION

• Personal headphones
• Series of smaller tasks
• Take concentration breaks when needed
• Increase natural lighting

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MEMORY/ORGANIZATION

• Use recording devices
• Write down issues
• Ask for instructions in writing
• Ask for additional training time

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• Define what constitutes positive working relationships
• Develop measurement criteria
• Use strategies to mitigate issues

WORKING RELATIONSHIPS

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PROVIDING SUPPORT

• Encourage help from counsellors or EAP
• Support use of medical appointments
• Provide awareness training for all workplace participants regarding mental illness

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BE AN ACTIVE LISTENER

• Ask questions
• Repeat back for confirmation
• Reduce confusion
• Give opportunity for person to provide clarity or corrections
• Be genuine, sincere, compassionate, empathetic

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EMPATHY

The ability to accurately recognize the immediate emotional perspective of another person while maintaining one’s own perspective

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BASIC EMPATHIC STATEMENTS

• “It sounds like you are saying…”
• Most effective to use in the workplace
• Shows observant and caring behavior

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ACCOMMODATE STRESS

• Duty to accommodate
• Request note and functional abilities
• Same approach as visible disabilities
• Examples:
• Reassignment
• Flexible hours

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REMAIN AT WORK/RETURN TO WORK

• Work can be a place of support and healing
• Must be a safe space
• Program should be in place before its actually needed

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RETURN TO WORK

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• Same principles
• Focus on functionality
• Engage stakeholders
• Remember the rest of team

SUGGESTIONS AND FINAL THOUGHTS

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Engage all stakeholders Patience: Change takes time Perseverance Help people see the value Celebrate success We are all in it together

TOOLS AND RESOURCES

TOOLS AND RESOURCES

CCOHS Healthy Minds Portal www.ccohs.ca/healthyminds Healthy Workplaces Portal www.ccohs.ca/healthyworkplaces Mental Health Fact Sheets www.ccohs.ca/topics/wellness/mentalhealth/

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TOOLS AND RESOURCES

CSA Group Assembling the Pieces: An Implementation Guide to the National Standard for Psychological Health and Safety in the Workplace www.csagroup.org/documents/codes-and-standards/publications/SPE-Z1003-Guidebook.pdf CAN/CSA-Z1003-13/BNQ 9700 – 803/2013

• Psychological health and safety in the workplace

http://shop.csa.ca/en/canada/occupational-health-and-safety-management/cancsa-z1003- 13bnq-9700-8032013/invt/z10032013

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TOOLS AND RESOURCES

Great West Life Centre for Mental Health Workplace Strategies for Mental Health www.workplacestrategiesformentalhealth.com/ Guarding Minds @ Work www.guardingmindsatwork.ca Psychologically Safe Leader www.psychologicallysafeleader.com

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TOOLS AND RESOURCES

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Mental Health Commission of Canada An Action Guide for Employers http://www.mentalhealthcommission.ca/English/media/3050 Mental Health First Aid http://www.mentalhealthfirstaid.ca/EN/Pages/default.aspx Healthcare Assessment Tools – Coming Soon! www.caringforhealthcareworkers.com www.caringforparamedics.com

TOOLS AND RESOURCES

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Health and Safety Executive – United Kingdom Management Standards – Stress http://www.hse.gov.uk/stress/standards/ Go Home Healthy – Work-Related Stress http://www.hse.gov.uk/gohomehealthy/stress.htm

TOOLS AND RESOURCES

Occupational Health Clinics for Ontario Workers (OHCOW) Mental Injury Prevention Tools – Copenhagen Psychosocial Questionnaire (COPSOQ) http://www.ohcow.on.ca/edit/files/mip/UsingCOPSOQ.pdf StressAssess.ca - Workplace and Personal Editions (COPSOQ III, Canadian data) https://stressassess.ca

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THANK YOU!

Emma Ashurst, Senior Occupational Health and Safety Specialist, CCOHS emma.ashurst@ccohs.ca Jordan Friesen, National Director, Workplace Mental Health, CMHA jfriesen@cmha.ca