WORKPLACE FACTORS : A HAZARD IS A HAZARD Emma Ashurst, Senior Occupational Health and Safety Specialist, CCOHS Jordan Friesen, National Director, Workplace Mental Health, CMHA March 12, 2018
INTRODUCTIONS 2
WORK CAN IMPACT OUR HEALTH • Psychosocial risk factors are linked to employee health • Spectrum – positive and negative experiences (perception) • Psychological and physiological impact 3
MOVING BEYOND TRADITIONAL HEALTH AND SAFETY PROGRAMS
MOVING BEYOND Equipment Psychological Biological THE PHYSICAL… People Materials Healthy and safe Safety Hazards Chemical Physical workplace Health Hazards Environment Process Musculoskeletal Disorders (MSDs) 5
WHAT IS… A workplace that promotes workers' psychological well-being and actively A Psychologically works to prevent harm to healthy worker psychological health, workplace? including in negligent, reckless or intentional ways 6
EVOLUTION – TWO CONCEPTS Promotion Protection Psychologically Psychologically Safe Healthy Organization Individual 7
WHAT CAN EMPLOYERS DO? Respond Collaborate Strive Require Incorporate Ensure Pay Maintain Assume Act Respect Source: Great-West Life Centre – Workplace Strategies for Mental Health 8
PSYCHOSOCIAL RISK FACTORS Workplace Factors • Identified by researchers at Simon Fraser University • Based on extensive research and review of empirical data • Derived from national and international best practices 9
PSYCHOSOCIAL RISK FACTORS Workplace factors impact Organizational health Individual health Organizational financial health 10
PSYCHOSOCIAL RISK FACTORS 1 Psychological Support 8 Involvement and Influence Organizational Culture 2 9 Workload Management 3 Clear Leadership and Expectations 10 Engagement 4 Civility and Respect 11 Balance 5 Psychological Job Fit 12 Psychological Protection 6 Growth and Development 13 Protection of Physical Safety 7 Recognition and Reward 14 Other 11
WHAT ARE THE CHALLENGES? Resources Change Knowledge Competing priorities What about in your workplace? 12
REFLECTION AND ACTIVITY: RISK FACTORS / YOUR WORKPLACE • Do you recognize these factors in your workplace / work environment? • What mental health issues may your workplace be witnessing? 13
IMPLEMENTATION STEPS / RACE MODEL
LET’S RUN THROUGH THE RACE 15
RECOGNIZE • Light-bulb moment • Building the business case 16
RECOGNIZE • Take ownership and leadership • Get support from the " top“ • Then…get support from everyone 17
ASSESS • Review/analyzing data • Establish baseline data • Policies and procedures • Workplace audits • Survey tools • Discussion Groups 18
ASSESS • Behaviour Changes (Individual Level) • Changes in typical/usual behaviour/emotions • Poor performance • Increased absences • What is already in place? • Identify the key needs and expectations of the workplace 19
CONTROL • Use hierarchy of control • Develop a detailed plan • Item, Responsible Person/Group, Due Dates • Communicate!!! • Link initiatives • Put your plan into action! 20
CONTROL • Job Design • Work planning • Project and change management • Leadership • Comprehensive policy/procedure • Training 21
EVALUATE • Monitor, evaluate and maintain the program • What did you learn? • What would you change? • What would you stop doing? 22
EVALUATE • Implementation follow-up • Make adjustments • Re-survey • Analyze data 23
COMMUNICATE AND RECOGNIZE • Important to communicate throughout the process • Patience, Persistence, Perseverance 24
THE NATIONAL STANDARD
PSYCHOLOGICAL HEALTH AND SAFETY CAN/CSA-Z1003-13/BNQ 9700-803/2013 For the workplace Workplace factors Free until 2018 English and French 26
NATIONAL STANDARD CONTENTS Enlisting leadership/participation of all Planning Implementation Annexes Implementation guide 27
NINE PROMISING PRACTICES 1 Policies, procedures and Business case 6 practices 2 Commitment 7 Change management 3 Communicate 8 Measure 4 Embed 11 9 Beyond initial implementation 5 Resources Mental Health Commission of Canada Case Study Research Project 28
CANADIAN MENTAL HEALTH ASSOCIATION Source: CMHA Takeaways https://cmha.ca/takeaways
ASSESSMENT TOOLS - EXAMPLES
GUARDING MINDS AT WORK • Created by the Centre for Applied Research in Mental Health and Addiction • Funded by the Great-West Life Assurance Company • Operationally supported by the Canadian Centre for Occupational Health and Safety 31
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STRESSASSESS OPTIONS 34
HEALTH AND SAFETY EXECUTIVE Source: http://www.hse.gov.uk/stress/standards/ and http://www.hse.gov.uk/pubns/indg424.pdf 35
HEALTH AND SAFETY EXECUTIVE Source: http://www.hse.gov.uk/stress/assets/docs/stress-talking-toolkit.pdf
EU-OHSA Source: https://osha.europa.eu/en/themes/psychosocial-risks-and-stress 37
ANOTHER OPTION … ABC • Discussion groups • Appreciate, better, change • By department or unit • Report back to organization 38
MORE EMPLOYER ACTIVITIES • Policy development • Psychological lens • Education and awareness training • Integration into your ‘traditional’ health and safety program 39
HEALTH AND SAFETY COMMITTEE • Support workplace initiatives • Participate in training • Support workers • Help assess using the Standard • Support respectful behaviours 40
ADDRESSING CONCERNS AND ISSUES
KEEP IT SIMPLE Be Be Show Build kind authentic compassion trust You don’t need to be a counsellor to ask “ are you okay today?” 42
INTENTIONAL NOTICING Changes in... Patterns and Behaviour activities 43
OVERCOMING BARRIERS Recognize potential workplace issues relating to mental health issues: Organization/ Working Concentration Deadlines relationships 44
MAINTAINING STAMINA • Vary tasks • Provide opportunities to learn • Work from home – whole or part • Consider job-sharing • Shorter, more frequent breaks 45
CONCENTRATION • Personal headphones • Series of smaller tasks • Take concentration breaks when needed • Increase natural lighting 46
MEMORY/ORGANIZATION • Use recording devices • Write down issues • Ask for instructions in writing • Ask for additional training time 47
WORKING RELATIONSHIPS • Define what constitutes positive working relationships • Develop measurement criteria • Use strategies to mitigate issues 48
PROVIDING SUPPORT • Encourage help from counsellors or EAP • Support use of medical appointments • Provide awareness training for all workplace participants regarding mental illness 49
BE AN ACTIVE LISTENER • Ask questions • Repeat back for confirmation • Reduce confusion • Give opportunity for person to provide clarity or corrections • Be genuine, sincere, compassionate, empathetic 50
EMPATHY The ability to accurately recognize the immediate emotional perspective of another person while maintaining one’s own perspective 51
BASIC EMPATHIC STATEMENTS • “It sounds like you are saying…” • Most effective to use in the workplace • Shows observant and caring behavior 52
ACCOMMODATE STRESS • Duty to accommodate • Request note and functional abilities • Same approach as visible disabilities • Examples: • Reassignment • Flexible hours 53
REMAIN AT WORK/RETURN TO WORK • Work can be a place of support and healing • Must be a safe space • Program should be in place before its actually needed 54
RETURN TO WORK • Same principles • Focus on functionality • Engage stakeholders • Remember the rest of team 55
SUGGESTIONS AND FINAL THOUGHTS Engage all Patience: Perseverance stakeholders Change takes time Help people see Celebrate We are all in the value success it together 56
TOOLS AND RESOURCES
TOOLS AND RESOURCES CCOHS Healthy Minds Portal www.ccohs.ca/healthyminds Healthy Workplaces Portal www.ccohs.ca/healthyworkplaces Mental Health Fact Sheets www.ccohs.ca/topics/wellness/mentalhealth/ 58
TOOLS AND RESOURCES CSA Group Assembling the Pieces: An Implementation Guide to the National Standard for Psychological Health and Safety in the Workplace www.csagroup.org/documents/codes-and-standards/publications/SPE-Z1003-Guidebook.pdf CAN/CSA-Z1003-13/BNQ 9700 – 803/2013 - Psychological health and safety in the workplace http://shop.csa.ca/en/canada/occupational-health-and-safety-management/cancsa-z1003- 13bnq-9700-8032013/invt/z10032013 59
TOOLS AND RESOURCES Great West Life Centre for Mental Health Workplace Strategies for Mental Health www.workplacestrategiesformentalhealth.com/ Guarding Minds @ Work www.guardingmindsatwork.ca Psychologically Safe Leader www.psychologicallysafeleader.com 60
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