3/31/19 Blended Management Approaches in Permanent Supportive - - PDF document

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Cleveland, Ohio

Jennifer Harrison, MSSA, LISW-S Director of Housing & Employment FrontLine Service, Inc. Ijaz Qureshi Director of Property Management Eden, Inc.

Blended Management Approaches in Permanent Supportive Housing

EDEN, Inc. and FrontLine Service have provided property management and social services to Cleveland’s permanent supportive housing sites since 2006.

FrontLine’s mission: Reaching out to adults and children in Northeast Ohio to end homelessness, prevent suicide, resolve behavioral health crises and overcome trauma. EDEN, Inc.’s mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness.

South Pointe Com m ons Clark-M etro $12 M illion N orthridge Com m ons Cudell $1.2 M illion Em erald Com m ons Detroit-Shorew ay $8 M illion 1850 Superior Dow ntow n $4.4 M illion The Liberty at

• St. Clair

Glenville $11.1 M illion W inton on Lorain Lorain Station Historic District $10.2 M illion Greenbridge Com m ons Fairfax $12.1 M illion Buckeye Square Buckeye $11.2 M illion Edgew ood Park Slavic Village $10.7 M illion

Total Investment $131.1 Million

The Com m ons at W est Village Detroit Shorew ay $13.7 M illion Inez Killingsw orth Pointe Union M iles $12.6 M illion O pened 2017

781 units

• ccupied or

underway

Greenbridge II M idtow n $11.1 M illion O pened 2018 Em erald Alliance XI Brooklyn Centre $12.8 M illion O pening 2020

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Bl Blended Management: Love and Marriage

Bl Blende nded d Mana nagement: Making ng the he Marriage Work

• Principle 1: Property Management Supports Mission-Driven Housing
• Principle 2: Establish Clear Roles and Responsibilities
• Principle 3: Recognize Overlap and Built-In Tension Between Roles

Decision-Making Considerations in Blended Management Safety/culture of building Safety & well-being of individuals Individual resident needs, abilities, preferences Asset protection Cost effectiveness of operations Vacancies/turnover Individual Outcomes Preventing homelessness Community relations Regulatory/funding requirements

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Gr Greenbr nbridg dge Ca Case Study

How we applied blended management approaches in these scenarios:

• Drug use
• Drug running/trafficking
• Threats/Violence
• Other suspicious activity (sex work, predatory behavior,

etc.)

St Strategies that have work

• rked for
• r us:

Co Communi unication

• Weekly PM/SS team meetings to problem-solve building and individual

resident issues

• Quarterly Property Manager/Program Manager meetings
• Monthly leadership meetings
• Monthly co-led community meetings with residents at each PSH
• Daily incident logs at front desk and real-time communication about

issues

Str Strategies th that t have worked for us

• Annually updating Housing First Policies & Procedures together
• Defining the specific problem (i.e. instead of “drugs”, problem-solve

around drug-related violence, predatory behavior, theft, etc.)

• Issuing warnings/30 day notices and creating housing success plans

together

• Using data to identify and address trends
• Ongoing training

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Que Questions ns/Comments/Ide deas?

We’d love to hear from you!

Ijaz Qureshi- Eden, Inc. iqureshi@edeninc.org Jennifer Harrison - FrontLine Service, Inc. Jennifer.harrison@frontlineservice.org