3/31/19 Blended Management Approaches in Permanent Supportive - PDF document

3/31/19 Blended Management Approaches in Permanent Supportive Housing Jennifer Harrison, MSSA, LISW-S Ijaz Qureshi Director of Housing & Employment Director of Property Management FrontLine Service, Inc. Eden, Inc. Cleveland, Ohio EDEN, Inc. and FrontLine Service have provided property management and social services to Cleveland’s permanent supportive housing sites since 2006. EDEN, Inc.’s mission is to provide housing FrontLine’s mission: Reaching out to adults solutions to people facing the challenges of and children in Northeast Ohio to end housing insecurities and homelessness. homelessness, prevent suicide, resolve behavioral health crises and overcome trauma. Em erald N orthridge Com m ons Com m ons Detroit-Shorew ay $8 Cudell M illion $1.2 M illion Greenbridge 1850 Superior Com m ons Dow ntow n Fairfax $4.4 M illion $12.1 M illion 781 units W inton on The Liberty at Lorain St. Clair occupied or Lorain Station Glenville Historic District $11.1 M illion underway $10.2 M illion Buckeye South Pointe Square Total Investment Com m ons Buckeye Clark-M etro $11.2 M illion $131.1 Million $12 M illion The Com m ons at W est Village Edgew ood Detroit Shorew ay Park $13.7 M illion Slavic Village $10.7 M illion Inez Killingsw orth Pointe Em erald Alliance XI Greenbridge II Union M iles Brooklyn Centre M idtow n $12.6 M illion $12.8 M illion $11.1 M illion O pened 2017 O pening 2020 O pened 2018 1

3/31/19 Bl Blended Management: Love and Marriage Bl Blende nded d Mana nagement: Making ng the he Marriage Work • Principle 1: Property Management Supports Mission-Driven Housing • Principle 2: Establish Clear Roles and Responsibilities • Principle 3: Recognize Overlap and Built-In Tension Between Roles Decision-Making Considerations in Blended Management Safety/culture of building Safety & well-being of individuals Individual resident needs, abilities, preferences Asset protection Cost effectiveness of operations Vacancies/turnover Individual Outcomes Preventing homelessness Community relations Regulatory/funding requirements 2

3/31/19 Gr Greenbr nbridg dge Ca Case Study How we applied blended management approaches in these scenarios: • Drug use • Drug running/trafficking • Threats/Violence • Other suspicious activity (sex work, predatory behavior, etc.) St Strategies that have work orked for or us: Communi Co unication • Weekly PM/SS team meetings to problem-solve building and individual resident issues • Quarterly Property Manager/Program Manager meetings • Monthly leadership meetings • Monthly co-led community meetings with residents at each PSH • Daily incident logs at front desk and real-time communication about issues Strategies th Str that t have worked for us • Annually updating Housing First Policies & Procedures together • Defining the specific problem (i.e. instead of “drugs”, problem-solve around drug-related violence, predatory behavior, theft, etc.) • Issuing warnings/30 day notices and creating housing success plans together • Using data to identify and address trends • Ongoing training 3

3/31/19 Que Questions ns/Comments/Ide deas? We’d love to hear from you! Ijaz Qureshi- Eden, Inc. iqureshi@edeninc.org Jennifer Harrison - FrontLine Service, Inc. Jennifer.harrison@frontlineservice.org 4